March 26, 2018 NHTSA CAMPAIGN NUMBER: 18V191000
Power Stud may Electrically Arc to Bulkhead
An electrical arc can increase the risk of a fire.
NHTSA Campaign Number: 18V191
Manufacturer Daimler Trucks
North America LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 7,128
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.
Remedy
DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-766.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
October 2018
FL766A
NHTSA #18V-191
IMPORTANT SAFETY RECALL
See enclosed VIN list.
Subject: Western Star Power Cable Studs
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, has decided that a defect which relates to motor vehicle safety exists on Western Star 4700, 4900, 5700, and 6900 model vehicles manufactured October 18, 2016, through February 6, 2018.
On certain vehicles, the bulkhead pass through power stud with an attached gasket seal may not protrude through the bulkhead adequately. If improperly installed, the power stud may contact the bulkhead, resulting in potential arcing, which may increase the risk of a fire.
For the final remedy, the bulkhead pass through power stud will be inspected and replaced as needed.
This is the second of two notices regarding this recall. The repair is available and parts have been secured. If you had the interim repair performed, your vehicle still requires the final repair. Please contact an authorized Daimler Trucks North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.DaimlerTrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall will take approximately 30 minutes to three hours, depending on the repair, and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail address [email protected], or the Customer Assistance Center at (800) FTL-HELP after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
12 Affected Products
Vehicles
| WESTERN STAR | 4700 | 2017-2019 |
| WESTERN STAR | 4900 | 2017-2019 |
| WESTERN STAR | 5700 | 2017-2019 |
| WESTERN STAR | 6900 | 2017-2019 |
13 Associated Documents
Defect Notice 573 Report
RCLRPT-18V191-3490.PDF 214.251KB
Recall Acknowledgement
RCAK-18V191-3040.pdf 246.002KB
Miscellaneous Document- Defect Information Report
RMISC-18V191-4710.pdf 386.133KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V191-7612.pdf 390.126KB
ISSUED Renotification Notice
Recall Quarterly Report #1, 2018-4
RCLQRT-18V191-2918.PDF 211.154KB
Interim Owner Notification Letter(Part 577)
RIONL-18V191-2345.pdf 22.514KB
Remedy Instructions and TSB
RCRIT-18V191-8828.pdf 636.359KB
Remedy Instructions and TSB
RCRIT-18V191-0577.pdf 587.094KB
Remedy Instructions and TSB
RCRIT-18V191-5039.pdf 575.047KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-18V191-3915.pdf 558.11KB
Recall Quarterly Report #2, 2019-1
RCLQRT-18V191-8636.PDF 211.255KB
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