August 28, 2020 NHTSA CAMPAIGN NUMBER: 20V521000
If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury or death.
NHTSA Campaign Number: 20V521
Manufacturer Heartland
Recreational Vehicles, LLC
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 1,168
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2021 Cyclone and 2020-2021 Bighorn Traveler recreational trailers. Due to insufficient bracing, the front landing legs may buckle and collapse while the trailer is parked.
Remedy
Heartland will notify owners, and dealers will install a jack bracket to reinforce the landing legs, free of charge. The recall began October 9, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECALL SERVICE BULLETIN
20v-521 & 2020-402
Cyclone Land leg bracket installation for all models excluding 3413
Description
It has been decided that certain 2019-2021 Heartland Cyclones in this recall population may experience the front landing legs collapsing.
Inspection & Repair
1. Chock the wheels so the unit does not roll back while performing the repairs.
2. Use a tripod to take the weight off the front landing legs leaving the legs about ½”-1” off the ground.
3. Use a floor jack with a piece of wood wide & long enough to support the bracket in the middle.
4. Lift bracket using floor jack into position between the front leveling jacks until the bottom set of holes on the bracket are lined up with the bottom set of holes on the jack leg.
5. Use the provided shims that are 1/8” & 1/4” thick to ensure that the bracket has no more than a ½” gap to be closed up when tightening bolts. (Some brackets may not require any shims & will have less than ½” gap once in place)
6. Once the bracket holes are lined up use a ¾” impact socket and driver to start the stainless steel self-tapping bolts in the bottom two holes. Insert the matte silver bolts into the top holes and use a ¾” impact socket and driver on the bolt and a ¾” wrench to hold the nut on the back while tightening. Only snug up bolts until all bolts have been installed in the bracket.
Matte silver bolt with nut
Stainless steel self-tapping bolt
Pictures below show bracket installed with shims in place and the bolts started holding the bracket in place.
7. Once you have all the bolts on both sides of the bracket snug all bolts down until tightened.
8. Using a torque wrench, torque all the bolts to 65 ft. lbs.
9. Lower the front landing legs back down and remove the tripod and wheel chock
Tools
- ¾” impact socket and driver
- ¾” wrench
- Floor Jack & wood
- Torque wrench
- Wheel chock
- Fifth Wheel Tripod
Parts
Kit number 0363841 containing a pair of 1 x 2 spacer tubes with a plate on each end along with the needed hardware to bolt in place.
Warranty
File Recall Repair warranty claim using warranty code (99.01.53), for .5 hours.
***No Pictures required***
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECALL SERVICE BULLETIN
20v-521 & 2020-402
Big Horn Traveler, Elkridge, & Cyclone 3413
Description
It has been decided that certain 2019-2021 Heartland Cyclones 3413, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge in this recall population may experience the front landing legs collapsing.
Inspection & Repair
10. Chock the wheels so the unit does not roll back while performing the repairs.
11. Use a tripod to take the weight off the front landing legs leaving the legs, raising the legs about 6-8” off the ground.
12. Use a floor jack with a piece of wood wide & long enough to support the bracket in the middle.
13. The jack brackets bottom set of holes need to be lined up with the bottom set of holes in the jack leg. The front landing legs may need to be uninstalled and lowered 1-2 sets of bolt holes so the bracket will be able to be installed correctly. Use a ¾” impact socket and driver with a ¾” wrench to loosen and remove the bolts from the jack. There should be three sets of bolt holes available once the bracket has been reinstalled correctly. The jack bolts may need to remain loosened until the bracket is in place and then all bolts can be tightened down. All bolts need to be torqued to 65ft. lbs.
14. Lift bracket using floor jack into position between the front leveling jacks until the bottom set of holes on the bracket are lined up with the bottom set of holes on the jack leg.
15. Use the provided shims that are 1/8” & 1/4” thick to ensure that the bracket has no more than a ½” gap to be closed up when tightening bolts. (Some brackets may not require any shims & will have less than ½” gap once in place)
16. Once the bracket holes are lined up use a ¾” impact socket and driver to start the stainless steel self-tapping bolts in the bottom two holes. Insert the matte silver bolts into the top holes and use a ¾” impact socket and driver on the bolt and a ¾” wrench to hold the nut on the back while tightening. Only snug up bolts until all bolts have been installed in the bracket.
Matte silver bolt with nut
Stainless steel self-tapping bolt
Pictures below show bracket installed with shims in place and the bolts started holding the bracket in place.
17. Once you have all the bolts on both sides of the bracket snug all bolts down until tightened.
18. Using a torque wrench, torque all the bolts to 65 ft. lbs.
19. Lower the front landing legs back down and remove the tripod and wheel chock
Tools
- ¾” impact socket and driver
- ¾” wrench
- Floor Jack & wood
- Torque wrench
- Wheel chock
- Fifth Wheel Tripod
Parts
Kit number – 0363842 containing a 1 x 2 spacer tube with a plate on each end along with the needed hardware to bolt in place.
Warranty
File Recall Repair warranty claim using warranty code (99.01.53), for 1.0 hours.
***No Pictures required***
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 2020-402
Manufacture # 99.01.53 & 99.01.54
Date: 8/31/2020
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2019 -2021 Heartland Cyclone, 2020-2021 Big Horn Traveler, 2020-2021 Elkridge Fifth wheel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
On certain 2019 -2021 Cyclones, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge fifth wheels, the front landing legs are not properly supported and could buckle and collapse the front of the unit when it is parked stationary. This could lead to an increased risk of injury, and/or damage to property
What we will do
Heartland will have an authorized dealer or repair center install an additional bracket on the front jacks Cyclones (Part number -0363841) or Big Horn Traveler/Elkridge (Part number –0363482). This repair should take no more than 30 minutes – 1 hour to complete. This defect will be corrected at no expense to you, the owner.
What we need you to do
At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:
- VIN of your travel trailer
- Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1800-333-0510. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: Transport Canada
SEOCONTENT-START
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
Attn: Service Manager
Dear Heartland RV Valued Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV
(Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers manufactured from
1/25/2019 to 5/20/2020. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction
are of the utmost importance to us.
On certain 2019 -2021 Cyclones, 2020-2021 Big Horn Traveler, & 2020-2021 Elkridge fifth wheels, the front
landing legs are not properly supported and could buckle and collapse the front of the unit when it is parked
stationary. This could lead to an increased risk of injury, fire, and/or damage to property
Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your
stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the
Warranty/Service Department by email at ‘[email protected], or by phone at 877-262-8032.
Please have the VIN #’s of the affected travel trailers available when you call.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within
ten days.
Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to
completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action.
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone
at 877-262-8032.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Transport Canada
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20v-521
Transport Canada : 2020-402
Reason for
this recall
SEOCONTENT-END
5 Affected Products
Vehicles
12 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V521-5296.PDF 211.231KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V521-1953.pdf 151.89KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V521-6347.pdf 134.818KB
Remedy Instructions and TSB
RCRIT-20V521-9835.pdf 900.445KB
Defect Notice 573 Report
RCLRPT-20V521-8810.PDF 215.484KB
Recall Acknowledgement
RCAK-20V521-8346.pdf 245.165KB
Recall 573 Report – Amendment 1
RCLRPT-20V521-7242.PDF 215.916KB
Recall 573 Report – Amendment 3
RCLRPT-20V521-6001.PDF 215.963KB
Recall 573 Report – Amendment 4
RCLRPT-20V521-3113.PDF 215.921KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V521-0731.PDF 211.232KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V521-2771.PDF 211.129KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V521-3306.PDF 211.313KB
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