20KWC – Lower Rear Pivot Bolts Improperly Sized – 2020-2021 Kenworth T800, T880, W900, W990

August 26, 2020 NHTSA CAMPAIGN NUMBER: 20V506000

Lower Rear Pivot Bolts Improperly Sized

The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.

 

NHTSA Campaign Number: 20V506

Manufacturer PACCAR Incorporated

Components POWER TRAIN

Potential Number of Units Affected 1,097

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.

 

Remedy

PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR’s numbers for this recall is 20PBE and 20KWC.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Federal Recall Information

20KWC / 2020-399 / 20V506

 

Supplier

Watson & Chalin

 

Description

Recall 20KWC: Watson Chalin Lift Axle Pivot Bolts

 

Release Date

9/16/2020

 

Introduction

Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts. In some cases, this condition may cause a loss of clamp load of the pivot joint (arm to axle). Extended use of the lift axle in this condition can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.

 

Situation

959 (665 U.S. and 294 Canada ) T800, T880, W900, and W990 chassis model year 2020 and 2021 built from 11/20/2019 through 4/17/2020 equipped with Watson & Chalin SL2065 lift axles.

 

Resolution

Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.

1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.

2. If you are not using Service Management to start repair orders, review DWWC or SIR for “Complete” or “In-Process” next to the “20KWC” campaign code prior to performing this repair.

3. Follow the procedures below to inspect the lower rear pivot bolt and replace with longer bolts if necessary.

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.

 

Warranty

There is no time or mileage limit for this recall. Kenworth will pay for parts at dealer net plus applicable mark-up and labor:

File a long form claim using the guidance below:

1.0 hours labor to inspect the thread engagement of the Pivot Bolts (SRT 016358).

This labor is for inspection only. It is not applicable for trucks that require Pivot Bolt replacement.

1.5 hours to inspect the thread engagement of the Pivot Bolts and replace with the hardware kit that includes longer bolts (SRT 016-358 and 016-359).

The following information is required on all claims:

A clear photo showing the bolt and the nut with insufficient thread engagement.

The model of the truck.

The serial number for the axle – see serial number location in Figure 1.

File a long claim for extraordinary circumstances (which must be explained) referencing 20KWC.

Take-Off Parts Disposition: Destroy take-off parts 30 days after claim is paid.

CLAIM CODING
Failure Location:	016-014-000	Work Accomplished:	21
Failure Type:	705	Responsibility Code:	05
SRT Code:	016-358 1.0 hrs. Inspect both lift axle pivot bolts for thread engagement.   016-359 0.5 hrs. replace both lift axle pivot bolts using the hardware kit.	Claim Type:	C
Vendor Code:	20KWC	Campaign:	20KWC

 

Parts

Parts are available from PACCAR Parts through DSP.

Quantity	Part Number	Description
1	SRK2065WAR- 001	Hardware kit – Bolts, Washers, Locknuts required for both sides of the lift axle.

 

Procedure

1. As you perform the inspection or repairs, gather the following information that is required for the claim:

A clear photo showing the bolt and the nut with insufficient thread engagement.

The model of the truck.

The serial number for the axle – see serial number location in Figure 1.

Figure 1 Axle Serial Number Location

2. Review the attached Pivot Bolt Inspection Procedure.

3. If the thread engagement of the pivot bolts does not meet the requirements as described in the Pivot Bolt Inspection Procedure, follow the procedure in the attached Pivot Bolt Replacement Procedure.

 

Attachments

 

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October 5, 2020

IMPORTANT SAFETY RECALL

 

Subject:

Safety Recall 20KWC – Watson & Chalin Lift Axle Pivot Bolt NHTSA Recall number 20V506 EXPIRATION DATE: NONE The V/Ns are listed on the back of this letter

 

Dear Kenworth Customer,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Kenworth Truck Company has decided that a defect, which relates to motor vehicle safety, may exist in certain model year 2020-2021 T800, T880, W900, and W990 vehicles built from 11/20/2019 through 4/17/2020 equipped with Watson & Chalin SL2065 lift axles. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts. In some cases, this condition may cause a loss of clamp load of the pivot joint (arm to axle). Extended use of the lift axle in this condition can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.

 

The problem is…

The lower rear pivot bolts on the lift axle could lose clamp load.

 

What your dealer will do…

Your dealer will inspect the bolts for proper thread engagement and, if necessary, replace the hardware with longer bolts.

 

What you must do …

Contact your Kenworth Dealer to schedule an appointment for repair

 

Kenworth has initiated a recall to remedy the defect. Please contact your Kenworth dealer. To find your Kenworth dealer, please visit Dealer Locator at www.Kenworth.com. This repair may take up to 2.0 hours of labor, depending on vehicle configuration and dealer scheduling. This repair will be performed at no charge to you.

 

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement. Contact your Kenworth dealer for details.

 

If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact Kenworth Customer Service, provide your name, your dealer’s city and state, your phone number, your email address (optional), the last 8 digits of your VIN, the bulletin number, and your question, using one of the following:

Email: [email protected] with the bulletin number in the subject line

or

Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department

or

Phone: 425-828-5888

If you  conclude that Kenworth Truck Company has not enabled you to remedy this defect in reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

 

We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.

 

Thank you,

 

Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company

 

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20 Affected Products

Vehicles

MAKE	MODEL	YEAR
KENWORTH	T800	2020-2021
KENWORTH	T880	2020-2021
KENWORTH	W900	2020-2021
KENWORTH	W990	2020-2021
PETERBILT	348	2020-2021
PETERBILT	365	2020-2021
PETERBILT	367	2020-2021
PETERBILT	389	2020-2021
PETERBILT	520	2020-2021
PETERBILT	567	2020-2021

 

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13 Associated Documents

Recall Quarterly Report #3, 2021-1

RCLQRT-20V506-7584.PDF 211.437KB

 

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Recall Quarterly Report #4, 2021-2

RCLQRT-20V506-9670.PDF 211.437KB

 

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Safety Bulletin

RCSB-20V506-0769.pdf 462.701KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V506-2134.pdf 187.216KB

 

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Recall Acknowledgement

RCAK-20V506-2319.pdf 244.819KB

 

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Defect Notice 573 Report

RCLRPT-20V506-7129.PDF 214.052KB

 

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Safety Bulletin

RCSB-20V506-5752.pdf 41.247KB

 

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Recall 573 Report- Amendment 1

RCLRPT-20V506-4938.PDF 214.045KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V506-1244.PDF 211.243KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V506-3591.PDF 211.243KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V506-7098.pdf 227.208KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V506-8019.PDF 211.333KB

 

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Recall Quarterly Report #5, 2021-3

RCLQRT-20V506-3817.PDF 211.547KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V506&docType=RCL

 

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