August 27, 2020 NHTSA CAMPAIGN NUMBER: 20V509000
Instrument Panel Display Does Not Dim/FMVSS 101
Glare can reduce the driver’s visibility of the road, increasing the risk of a crash.
NHTSA Campaign Number: 20V509
Manufacturer Newmar
Corporation
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 732
Summary
Newmar Corporation (Newmar) is recalling certain 2018-2019 Essex and New Aire, 2019 Dutch Star, London Aire, Mountain Aire, and Ventana motorhomes. The instrument panel brightness cannot be adjusted, possibly causing glare when driving at night. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
Remedy
Newmar will notify owner, and dealers will update the software and processor, as necessary, free of charge. The recall began October 21, 2020. Owners may contact Newmar customer service at 1-800-731-8300.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Date: September22, 2020
Re: Newmar Corporation – Motor Vehicle Recall Notification
Subject: Recall Campaign No.: 20V509
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific Newmar recreational vehicles.
The National Traffic and Motor Vehicle Safety Act requires that each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
REASON FOR THIS RECALL
In response to notification from Daimler Trucks North America LLC, Newmar Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner Chassis.
On certain motorhomes built on Freightliner Chassis, the instrument panel (IP) controller illumination may not meet the FMVSS 101 requirements. A display that does not dim to a level barely discernable as required in FMVSS 101, might create glare that could reduce certain driver’s visibility of the road, thus increasing the risk of a crash. Vehicles will be inspected for software versions, and based on the software version, vehicles will receive a software update in some cases the vehicle will receive a processor and software update. Repairs will be performed by Daimler Trucks North America authorized service facilities. Estimated time for repair is 0.5 hrs.
The motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
DTNA will provide the work instructions.
If you should have any questions please contact your service account manager direct or the Newmar service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
Newmar Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| NEWMAR | DUTCH STAR | 2019 |
| NEWMAR | ESSEX | 2018-2019 |
| NEWMAR | LONDON AIRE | 2019 |
| NEWMAR | MOUNTAIN AIRE | 2019 |
| NEWMAR | NEW AIRE | 2018-2019 |
| NEWMAR | VENTANA | 2019 |
7 Associated Documents
Recall Acknowledgement
RCAK-20V509-6535.pdf 244.953KB
Defect Notice 573 Report
RCLRPT-20V509-3784.PDF 219.21KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V509-8288.PDF 211.231KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V509-1449.pdf 236.541KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V509-5342.PDF 211.316KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V509-5057.PDF 211.133KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V509-5645.PDF 211.419KB
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