NHTSA ID Number: 10172884
Manufacturer Communication Number: DOR-E2P5T-03
Summary
This SKU is a Power Window Regulator and Motor Assembly. The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causing the activation of the pinch point threshold prematurely. The window will stay open when it should have closed.
75 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015-2020 |
| CADILLAC | ESCALADE ESV | 2015-2020 |
| CHEVROLET | CRUZE | 2011-2015 |
| CHEVROLET | SILVERADO 1500 | 2015-2020 |
| CHEVROLET | SILVERADO 2500 | 2015-2020 |
| CHEVROLET | SILVERADO 3500 | 2015-2020 |
| CHEVROLET | SUBURBAN | 2015-2020 |
| CHEVROLET | TAHOE | 2015-2020 |
| FORD | F-150 | 2011-2014 |
| GMC | SIERRA 2500 | 2014-2019 |
| GMC | SIERRA 3500 | 2014-2019 |
| GMC | YUKON | 2015-2020 |
| GMC | YUKON XL | 2016-2020 |
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| DORMAN | WINDOW SWITCH 901-601 | |
Author: Dorman Products
DC Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA Window Regulator and Motor, Part Numbers BK665-7774-1, BK665-7775-1, BK665-6997 and BK665-5475. All product on-hand which fits this part number should be returned for further inspection.
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor claims process.
Dorman will strive to re-fill supply with product following this inspection quickly.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR on Storefront listing all of the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store.
DC Return Instructions:
Pull all affected inventory from DC stock, combine with affected store returns stock, and prepare for shipping.
DCs must contact Peggy Lafferty by e-mail or phone ([email protected]/ phone 215712-5367) to obtain a RGA Q-Number.
You will need to provide:
VDM number.
Part number being returned.
Total quantity being returned.
Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically Conway). Carrier information will come from Peggy Lafferty at the time of the call.
Please mark these to:
Dorman Products
3400 E Walnut St.
Colmar PA 18915
Attn: RGA Q-Number ___________________________
Thank you for your understanding and assistance with this return for inspection.
Local/District Store Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA Window Regulator and Motor, Part Numbers BK665-7774-1, BK665-7775-1, BK665-6997 and BK665-5475. All product onhand which fits this part number should be returned for further inspection.
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor claims process.
Dorman will strive to re-fill supply with product following this inspection quickly.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR on Storefront listing all of the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store.
Jobber Store Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA Window Regulator and Motor, Part Numbers BK665-7774-1, BK665-7775-1, BK665-6997 and BK665-5475. All product on-hand which fits this part number should be returned for further inspection.
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor claims process.
Dorman will strive to re-fill supply with product following this inspection quickly.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR on Storefront listing all of the parts being returned and include this Bulletin information in the Storefront request. Once the CR request is processed, store should return all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store.
1 Associated Document
Manufacturer Communications
MC-10172884-9999.pdf 390.034KB
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