NHTSA ID Number: 10154768
Manufacturer Communication Number: 050971
Summary
Ford
Exhaust Gas Recirculation (EGR) cooler Warranty Extension.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| STARCRAFT BUS | STARLITE | 2018 |
February 2019
Customer Satisfaction Program 18M06
Your Vehicle Identification Number (VIN): See Listing
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | Although your vehicle’s Exhaust Gas Recirculation (EGR) cooler is likely functioning fine, we are pleased to let you know that, for your peace of mind, Ford Motor Company is extending the warranty coverage on the EGR cooler. |
| What is the effect? | This increases the EGR cooler warranty coverage to a total of 11 years or 120,000 miles from the warranty start date, whichever occurs first. If your vehicle has already exceeded either time or mileage limits listed above, this extended warranty coverage will last through July 31, 2019. Coverage is automatically transferred to subsequent owners. |
| What will Ford and your dealer do? | If your vehicle’s EGR cooler requires replacement and your vehicle is within the indicated time/mileage limitations, Ford Motor Company has authorized your dealer to replace the EGR cooler free of charge (parts and labor). |
| How long will it take? | If the EGR cooler requires replacement, the time needed for this repair is approximately one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool and perform necessary diagnostic procedures prior to performing this repair. |
| What should you do? | You do not need to return to your dealer for this repair unless your vehicle exhibits any of the following conditions: malfunction indicator light (MIL) illumination, reduced power, engine overheating, white smoke from the exhaust, and/or coolant level low without an exterior leak. Please keep this letter as a reminder of the extended warranty coverage for your EGR cooler. If the EGR cooler requires replacement, and your vehicle is within the indicated time/mileage limitations, contact your dealer to schedule a service appointment. Provide the dealer with the VIN of your vehicle to schedule a service appointment for Customer Satisfaction Program 18M06. The VIN is printed near your name at the beginning of this letter. Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Do you need a rental vehicle? | If your dealer determines that the EGR cooler replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| Have you previously paid for this repair? | If you paid to have this service done before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to repair description. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before July 31, 2019. To avoid delays, do not send receipts to Ford Motor Company. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. |
As part of the Ford community, we appreciate your attention to this important matter and your continued loyalty.
Ford Customer Service Division
1 Associated Document
Manufacturer Communications
MC-10154768-9999.pdf 108.399KB
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