20508 – Reflective Tape Missing/FMVSS 108 – 2021 International MV & HV

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POSTED ON ISIS
OCT 2 O 2020
MAILED
OCT 212020
SUBJECT: NONCOMPLIANCE RECALL
20508
OCTOBER, 2020
Back of Cab Reflective Tape on certain
International® HV™ Series and MV™ Series trucks
built 21 July 2020 thru 13 August 2020.
VEHICLE INFORMATION
The scope of this recall is narrow and only involves the 14 vehicles listed in the
table below.
VINs Involved
MH148535 MH175933 MH175934
MH175935 MH175937 MH175939
MH298129 MH298132 MH298180
MH375430 MH847527 MH859124
MH860320 MH870112
PARTS INFORMATION
NOTE: Part number 2501778C1 contains 150 feet of reflective tape. A single
vehicle requires 4 feet to repair. Order quantities of 2501778C1 based on
number of vehicles that require repair.
Part Number Part Description Quantity
2501778C1 Tape, Reflective White 2-in wide 150 ft long As Needed
END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation Number Description
A40-20508-1 Install Reflective Tape
CAMPAIGN IDENTIFICATION L.ABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface next
to the vehicle identification number (VIN) plate.
ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Time
0.4 hrs
COMPLETED
Service Location Code ‘
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 20508.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the cost
of the individual pieces/ amount used during each repair.
GROUP
C (CAUSE) – Ente r either 1, 2. 3. (See below)
1. Inspected (No repair required).
2. Inspected and repaired.
3. Defective pa rt from parts stock. –
arranty Code) Enter 40. ,:
I I
WARRANTY – 0N
TYPE PART – En
PAD-Enter ’00
ter P for type part causing failure. ~
–
UNITED STATES AND POSSESSIONS
NOUN C WARR. TP PAD
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.
NAVISTAR, INC.
VEHICLE RECALL 20508

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Navistar, Inc.
2701 Navistar Drive
Lisle, tL 60532 USA
navistar.com
IMPORTANT SAFETY RECALL 20508
NHTSA RECALL NO. 20V-584
This notice applies to your vehicle identified on the
enclosed card.
Dear INTERNATIONAL® Customer,
This notice applies to your vehicle identified on the
enclosed card. This notice is sent to you in accordance
with the requirements of the National Traffic and Motor
Vehicle Safety Act.
Navistar has decided that a non-compliance which relates
to motor vehicle safety exists in certain 2021 HV® and
MV® series trucks built 07/21/2020 thru 08/13/2020 with
feature code 10EWW, 10EYD, 10HYR, or 10JPJ (Fifth
wheel, stationary), 10HJA (Fifth wheel, air slide), 10WDN
(Fifth wheel mounting angles).
REASON FOR THIS RECALL
Certain MV and HV series trucks do not conform to Federal
Motor Vehicle Safety Standard (FMVSS) No. 108 relating
to reflective tape missing on back of cab.
RISK TO MOTOR VEHICLE SAFETY
A truck that does not conform to all the requirements of
FMVSS 108 when operating without a trailer in nighttime
operation may fail to alert other motorists of the vehicle in
front of them and increase the risk of a vehicle crash.
DEFECT REMEDY
The repair will involve installation of the reflective tape.
Authorized repair locations have parts and instructions to
repair your vehicle. The repair will be performed free of
charge and take approximately 45 minutes to complete.
ACTIONS YOU SHOULD TAKE
If you own this vehicle, please contact any
INTERNATIONAL® dealer or a Love’s Truck Tire Care or
Speedco* location to have your vehicle repaired at no cost
to you. You can find your nearest service location by calling
1-800-448-7825 or by using the service locator at
https://www.internationaltrucks.com or
https://www.loves.com.
MAILED
OCT 212020
Compliance Dept. A NAVISTAR COMPANY
OCTOBER 2020
If you have already paid for repairs prior to this notice
that corrected the defect, you may be e~gible for
reimbursement of certain repair expenses. Present your
original repair paperwork and proof of payment to any
INTERNATIONAL® dealer and your eligibility will be
reviewed. You may also submit a claim using the enclosed
Request for Reimbursement card.
If you are the lessor of this vehicle, please forward a
copy of this notice to the lessee within ten days to comply
with federal regulations.
If you do not own this vehicle, please fill out and return
mail the enclosed card so that you will not be contacted
again about this recall.
IF YOU NEED FURTHER ASSISTANCE
If you believe that Navistar has failed to remedy the
noncompliance without charge or within a reasonable time,
please follow the procedure described in the Owner
Assistance Guide section in your Owner’s Manual or call
toll free 1-800-448-7825.
You may also submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New
Jersey Ave, SE, Washington, DC 20590; or call the toll
free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to https://www.safercar.gov.
Navistar requests your prompt attention and patience
regarding the correction of this defect and apologizes for
any inconvenience this may cause you.
Navistar, Inc.

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