20-388 – Incorrect Axle And Tires – 2020 Keystone Hideout Recreational Trailers

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Recall Population
2020 Hideout Travel Trailers:
Model: 290LHS
Serial Number Range:
2020 L7242323 – L7242332
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles
listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience
this action may cause you; however your safety and continued satisfaction are of the utmost importance to
us.
It has been decided that vehicles in this population have 3500 pound axles and
ST205/75R14D tires and rims rather than the 4400 pound axles and ST225/75R15D tires
and rims as specified on the Federal Identification Tag. Incorrectly installed axles, tires,
and rims can be unintentionally overloaded which may lead to an increased risk of a crash.
Keystone representatives have been in contact with the staff at your selling dealership
regarding this situation. The remedy is to replace the 3500 pound axles, ST205/75R14D
tires, and rims with 4400 pound axles, ST225/75R15D tires, and rims. The service and
parts required for this corrective action will be provided at no charge to you.
Vehicles should be unloaded and returned to an authorized Keystone dealer for repairs. As
soon as possible, please make an appointment to have your RV serviced by your dealership.
The labor time to perform this correction is approximately 3 hours. Please ask your dealer
if you wish to know how much additional time will be needed to schedule and process your
RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is
corrected as promptly as possible. Please contact Keystone Customer service if your dealer
is unable to assist or if you take your RV to your dealer on the agreed service date, and the
dealer does not remedy the condition within a reasonable amount of time, or without charge
to you. You may be eligible to receive reimbursement if you paid to have the defect
resolved prior to receiving this correspondence. Keystone Customer Service is available
toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy
this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-606
Transport Canada: 2020-470
Safety Advisory: 20-388
October 16, 2020

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020 Hideout Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance
to us.
It has been decided that vehicles in this population have 3500 pound axles and ST205/75R14D tires
and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the
Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally
overloaded which may lead to an increased risk of a crash.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to replace the 3500 pound axles, ST205/75R14D tires, and rims with 4400
pound axles, ST225/75R15D tires, and rims. The service and parts required for this corrective action
will be provided at no charge to you.
Vehicles should be unloaded and returned to an authorized Keystone dealer for repairs. As soon as
possible, please make an appointment to have your RV serviced by your dealership. The labor time
to perform this correction is approximately 3 hours. Please ask your dealer if you wish to know how
much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-606
Safety Advisory: 20-388
October 16, 2020

********************************************************************************************

PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 20-388
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020 Hideout Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that vehicles in this population have 3500 pound axles and ST205/75R14D
tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on
the Federal Identification Tag. Incorrectly installed axles, tires, and rims can be unintentionally
overloaded which may lead to an increased risk of a crash. The remedy is to replace the 3500
pound axles, ST205/75R14D tires, and rims with 4400 pound axles, ST225/75R15D tires, and
rims. The vehicles included in the recall are:
2020 Hideout Travel Trailers: 290LHS
Serial Number Range: L7242323 – L7242332
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-388,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-606
CAN: 2020-470
Safety Advisory: 20-388
October 16, 2020

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