October 8, 2020 NHTSA CAMPAIGN NUMBER: 20V624000
An unexpected loss of propulsion without the ability to restart may increase the risk of a crash.
NHTSA Campaign Number: 20V624
Manufacturer Harley-Davidson
Motor Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,012
Summary
Harley-Davidson Motor Company (Harley-Davidson) is recalling certain 2020 LiveWire (ELW) motorcycles. The electric vehicle powertrain may unexpectedly shut down and not restart, due to a software issue in the Onboard Charging (OBC) system.
Remedy
Harley-Davidson will notify owners, and dealers will update the OBC software, free of charge. The recall began October 19, 2020. Owners may contact Harley-Davidson customer service at 1-800-258-2464. Harley-Davidson’s number for this recall is 0176.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Indian Motorcycle Recalls
2020-10-15
M1519: RECALL 0176 – LIVEWIRE – SOFTWARE UPDATES
Purpose for Service Bulletin
Harley-Davidson has learned that software in the Onboard Charger (OBC), used on 2020 Electric LiveWire™ (ELW) models may initiate a shutdown of the Electric Vehicle Powertrain (EVPT). This shutdown may happen without providing reasonable indication to the rider that a shutdown sequence has been initiated. In some cases, the vehicle may not be able to restart or, if restarted, may shortly thereafter shut down again. Unexpected loss of propulsion while in motion without the ability to restart or remain restarted may increase the risk of a crash.
While the customer’s vehicle is at the dealer to have the recall remedy performed, in the interest of improving the riding and charging experience for the customer, also install updates to the Instrument Module (IM) and the EVPT.
NOTE
Recall 0176 can only be preformed by a certified ELW dealer.
Motorcycles Affected
2020 ELW built between March 18, 2019 and August 20, 2020.
Markets Affected
All markets are affected.
Required Dealer Action
This recall, the customer (upon request) has the option to have the vehicle picked-up and/or delivered back to them at no cost to them. The dealer is compensated for this service on this bulletin. Refer to Table 4 or Table 6.
Perform the updates in the following order:
NOTE
Reimbursement for software installs includes prepping the vehicle, Digital Technician II (DT II) setup, triggering, and verifying the installation. Reimbursement does not apply to the time while DT II is uploading the software to the vehicle.
- VSC Update
- Reflash time on the Vehicle Supervisory Controller (VSC) takes approximately 8 min.
- OBC Update
- Reflash time on the OBC takes approximately 30 min.
- IM Update
- Reflash time on the IM takes approximately 10 min.
1. Verify that vehicle is part of recall 0176.
a. H-Dnet.com > FAVORITES > MY TOOLBOX > Vehicle Information
b. Enter the Vehicle Identification Number (VIN) of the vehicle in question.
2. Verify that the Electric Vehicle Supply Equipment (EVSE) is disconnected.
NOTE
Use a lithium battery-capable charger connected to the 12 V battery with a charge rate between 4–5 A when reflashing ELW modules to support the 12 V lithium battery.
3. Connect a battery charger to vehicle.
4. Place vehicle in ACCESSORY MODE.
5. Connect DT II and Techlink 3 (TL-3) to vehicle. Special Tool: DIGITAL TECHNICIAN II (HD-48650) Special Tool: TECHLINK 3 (HD-48650-TL3)
6. Upload vehicle information.
a. See Figure 2. Click Vehicle/TechLink II Selection (1).
b. Upload vehicle information.
c. Click OK (22).
7. Verify current calibration.
NOTE
Do not attempt to reflash more than one module at a time. Doing so may cause reflashing issues.
a. Click Reflash (8).
b. Compare current to available calibration. Refer to Table 1.
c. If current calibration differs in any way, update is needed.
8. Start update with VSC Update.
| Module Present | Current Calib-
ration(1) | Available Calibration | |
| VSC | Calibration: 7.1.17.2 | 7.4.28.2 | |
|
|
OBC | Control Board:
2.5.156.2 | 2.8.95.2 |
| Power Board:
4.2.12.2 | 6.18.64.2 | ||
| Charger:
0.90.129.2 | 0.92.158.2 | ||
| (1) Calibration number may differ from what is shown in table. | |||
VSC Update
1. Click VSC.
2. Click OK.
3. Click calibration 7.4.28.2.
4. Click OK.
5. Follow instructions on DT II screens as they appear and click OK as needed.
6. When “turn key OFF” screen appears, turn vehicle OFF for 2 minutes instead of 20 seconds. Click OK.
a. ELW vehicles need more time for all modules to completely turn off and allow them to update.
7. After waiting 2 minutes with the vehicle OFF, place vehicle in ACCESSORY MODE.
8. Verify DT II/TL-3 are communicating with the vehicle.
a. If DT II/TL-3 are not communicating with vehicle, reboot DT II.
9. Click Reflash.
10. Are the VSC current and available calibrations the same?
a. Yes. Go to OBC Update.
b. No. Start update procedure again. Go to Step 1.
OBC Update
1. Verify that the 12 V battery charger is connected to vehicle.
2. Click OBC.
3. Click OK.
4. Click calibration 2.8.95.2.
NOTE
This single OBC calibration update updates all three calibrations listed in Table 1 under the OBC available calibration.
5. Click OK.
6. Follow instructions on DT II screens as they appear. and click OK as needed.
7. When “turn key OFF” screen appears, turn vehicle OFF for 2 minutes instead of 20 seconds. Click OK.
a. ELW vehicles need more time for all modules to completely turn off and allow them to update.
8. After waiting 2 minutes with the vehicle OFF, place vehicle in ACCESSORY MODE.
9. Verify DT II/TL-3 are communicating with the vehicle.
a. If DT II/TL-3 are not communicating with vehicle, reboot DT II.
10. Click Reflash.
11. Are all OBC current and available calibrations the same?
a. Yes. Go to IM Update.
b. No. Start update procedure again. Go to Step 2.
IM Update
1. To download the latest IM update file click: swdl_LW_INST.zip
NOTE
- Log in to Service Information Portal (SIP) through Google Chrome to view.
- Must use a Universal Serial Bus Type-C (USB-C) drive to upload update to IM.
2. Move IM update file.
a. Locate the Downloads folder on computer.
b. Unzip IM update file.
c. Copy, Cut or Drag IM update to the root directory of the USB-C drive.
NOTE
Do not place the update in any folder, this prevents the IM from performing the update.
d. Eject USB-C drive.
3. Remove fairing. See the service manual.
4. See Figure 1. Connect USB-C drive to vehicle.
5. Using Trip switch, place vehicle into accessory mode.
6. Navigate IM:
a. SETTINGS > SYSTEM > ABOUT > FACTORY OPTIONS > UPDATE SOFTWARE
7. Allow IM update to complete.
8. Remove USB-C drive.
9. Install fairing. See the service manual.
10. Updates are complete.
New Charging Widget Displays
With these updates are new charging widget displays that may appear on the IM. Refer to Table 2.
These new charging widget displays must be inserted into the 2020 ELW Owner’s Manual. Refer to Owner’s Manual New Charging Widget Displays Insert.
| Widget | Text Displayed | Cause | Action |
| EVSE Fault | EVSE fault. | See portable charger (EVSE) user guide. | |
| Charge Port Tock Fault | Charge port lock not functioning. | See dealer. | |
| Charge Plug Latch Pressed | EVSE latch switch indication pressed. | If EVSE latch not pressed – see dealer. | |
| OBC Too Warm | OBC above operating temperature. |
| |
| RESS Too Warm | Rechargeable Energy Storage System (RESS) above operating temperature. | Restart charge after vehicle cools down. | |
| Establishing Communication | Vehicle establishing communication with external charger. | Check external charger for further instructions if needed. | |
| User Delayed | DC fast charging delayed or stopped by user. | Restart charge if desired. |
Owner’s Manual New Charging Widget Displays Insert
NOTE
Login into SIP through Google Chrome to view insert.
1. Click on Owner’s Manual Insert and print.
a. Click on INSERT: M1519: RECALL 0176…
b. Click on printer icon in up right corner of insert screen.
c. Print.
2. Insert the charging widget displays page into the owner’s manuals applicable to this bulletin that are on site.
3. If customer’s owner’s manual is not present with the vehicle, do the following:
a. Give the copy of the charging widget displays page to the customer.
b. Inform the customer to read and insert the page into their owner’s manual.
Credit Procedure
NOTE
- Enter bulletin number into comment section of claim.
- Recall claim submission from non-certified ELW dealers will not be processed.
For each vehicle involved in this recall (involvement of VIN has been verified on H-Dnet.com ), submit a recall claim per Table 3, Table 5, Table 4 or Table 6.
Upon submission of the properly completed claim, dealers are credited
- 1 h (Updates and Owner’s Manual (OM) insert only.)
- 2 h (Updates and OM insert plus pickup and/or delivery.)
of labor time for performing the procedure, plus appropriate administrative time. Submit campaign events on their own warranty claim. Do not mix claims with other warranty events.
Credit Procedure: Talon/H-Dnet.com Warranty Claim System Users
Table 3. Updates and OM Insert Only
| ITEM | DATA |
| Claim Type | SRC |
| Problem Part Number | 66000190 |
| Quantity | Leave Blank |
| Primary Labor Code(1) | 2716 |
| Time | 1 h |
| Customer Concern Code(1) | 0176 |
| Condition Code | 9981 |
| (1) Download may be required | |
Table 4. Updates and OM Insert Plus Pickup and/or Delivery
| ITEM | DATA |
| Claim Type | SRC |
| Problem Part Number | 66000190 |
| Quantity | Leave Blank |
| Primary Labor Code(1) | 2742 |
| Time | 2 h |
| Customer Concern Code(1) | 0176 |
| Condition Code | 9982 |
| (1) Download may be required | |
Credit Procedure: GDP System Users
Table 5. GDP System
| ITEM | DATA |
| Claim Type | Recall Claim |
| Fix ID-Found in Recall Number | C |
| Problem Part Number | 66000190 |
| Customer Concern Code | 0176 |
| Condition Code | 9981 |
Table 6. Updates and OM Insert Plus Pickup and/or Delivery
| ITEM | DATA |
| Claim Type | Recall Claim |
| Fix ID-Found in Recall Number | R |
| Problem Part Number | 66000190 |
| Customer Concern Code | 0176 |
| Condition Code | 9982 |
IMPORTANT SAFETY RECALL INFORMATION
Safety Recall Campaign 0176 – LiveWire Onboard Charger Software
HIGHLIGHTS
- Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle safety exists on certain model year 2020 LiveWire models built between 3/18/2019 and 8/20/2020.
- The software in the Onboard Charging (OBC) System may initiate a shutdown of the electric vehicle powertrain, without providing reasonable indication to the rider that a shutdown sequence has been initiated. In some cases, the vehicle may not be able to be restarted or, if restarted, may shortly thereafter shut down again. Unexpected loss of propulsion of the vehicle while in motion without the ability to restart or remain restarted may increase the risk of a crash.
KEY DATES
- On or about 10/15/2020: Software updates available for dealers to download
- On or about 10/15/2020: Service Bulletin posts
- On or about 10/22/2020: Owner notification letters begin mailing
CONTACT
- U.S. dealers: Call 800-664-7762 and select the appropriate prompts
- International dealers: Contact their regional office
October 15, 2020
Worldwide LiveWire Dealers:
Harley-Davidson has learned that the software in the Onboard Charging (OBC) System of LiveWire (ELW) model motorcycles built between 3/18/2019 and 8/20/2020 may initiate a shutdown of the electric vehicle powertrain, without providing reasonable indication to the rider that a shutdown sequence has been initiated. In some cases, the vehicle may not be able to be restarted or, if restarted, may shortly thereafter shut down again. Unexpected loss of propulsion of the vehicle while in motion without the ability to restart or remain restarted may increase the risk of a crash.
We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall (Campaign 0176) all affected motorcycles. The remedy is to first confirm that the motorcycles are covered by this recall. If covered, perform the recommended software update per Service Bulletin M1519 to update the OBC software. The OBC software update will address the defect condition. While the customer’s motorcycle is at your dealership to have the recall remedy performed, in the interest of improving the riding and charging experience for the customer, please also install updates to the Instrument Module and the Electric Vehicle Powertrain (also known as the EVPT or Motor) per Service Bulletin M1519. Because this software update will enable new functionality in the Instrument Module, it is important that you print out and provide to the customer a copy of the Owner’s Manual addendum which is attached to the service bulletin. Service Bulletin M1519 outlining the repair and credit procedures for the recall OBC update and the updates to the Instrument Module and EVPT will be posted on or about 10/15/2020; reference the bulletin for additional information.
In the interest of our mutual customers’ safety, and as required by federal law, you may sell but not deliver any motorcycles until the remedy is complete. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “0176” Campaign to view the VIN list.
In accordance with federal regulations administered by NHTSA and other appropriate market- specific government agencies, Harley-Davidson Motor Company, Inc. or authorized HarleyDavidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service.
Leading in the electrification of motorcycles requires agility and a clear commitment to quality and integrity, and Harley-Davidson continues to demonstrate both. This safety recall is one example of how we deploy rigorous quality protocols and face challenges directly.
We take pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable motorcycles. Thank you for your cooperation.
Sincerely,
Harley-Davidson Motor Company, Inc.
Recall 0176
For: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager
Sent to: All LiveWire Dealers
SEOCONTENT-START
Harley-Davidson Motor Company, 3700 West Juneau Ave., PO Box 653, Milwaukee, WI 53201 414/342-4680
IMPORTANT SAFETY RECALL
Owner Notification
This notice applies to your vehicle, VIN # 1HD2XAEB2LB
October 19, 2020
Harley-Davidson Recall No. 0176
NHTSA Recall No. 20V624
Dear Harley-Davidson® Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle
safety exists on certain model year 2020 LiveWire® (ELW) models. We are notifying you because
our records indicate that you may own one of these motorcycles.
What is the Issue?
The software in the Onboard Charging (OBC) System may initiate a shutdown of the electric
vehicle powertrain, without providing reasonable warning to the rider. In some cases, the
vehicle may not be able to be restarted or, if restarted, may shortly thereafter shut down again.
Unexpected loss of propulsion of the vehicle while in motion without the ability to restart or
remain restarted may increase the risk of a crash.
What Should You Do?
Please contact your Harley-Davidson® LiveWire® dealer immediately to schedule an appointment
to have updated OBC software installed at no cost to you. The OBC software update will address
the defect condition. While your motorcycle is at the dealer to have the recall remedy performed,
your dealer will also install at no charge updates to the Instrument Module and the Electric Vehicle
Powertrain (also known as the EVPT or Motor) to improve the riding and charging experience.
DFFFATAFFFADAFTADDFDFFDFAATFADDAFDAFATADADDDDFTDFTAFATTAAFAADADAT
XAEB2LB800262
*************AUTO**ALL FOR AADC 530 P1 C1 ## 0171D
Overall, the recall remedy and additional software enhancements will take less than 1.5 hours to
perform. However, due to scheduling, the dealer may require your motorcycle for a longer period
of time. To verify that the service has been completed, your dealer will ask you to sign a recall
claim.
If you have sold your motorcycle and have an address for the current owner, it is important that you
forward this notice to the new owner. Alternatively, you may contact us at the Harley- Davidson
phone numbers listed below and provide us with the new contact information so that we may
notify the new owner of this recall. Also, Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten days.
What If You Have Additional Questions or Concerns?
For more information, or if you take your motorcycle to your dealer on a mutually agreed upon
date and they are unable to perform the required service to your satisfaction, please contact Harley-
Davidson Motor Company, Inc. for immediate assistance at 1-800-258-2464 in the U.S. or
1-414-343-4056 world-wide.
If you are still having difficulty getting your vehicle serviced in a reasonable time, you may write
the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE,
Washington, DC 20590; or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this may cause you, but we are initiating this action in the interest of
your personal safety and satisfaction with our products.
Leading in the electrification of motorcycles requires agility and a clear commitment to quality and
integrity, and Harley-Davidson continues to demonstrate both. This safety recall is one example of
how we deploy rigorous quality protocols and face challenges directly.
We take pride in the quality standards and controls we employ in our drive to lead the industry and
deliver the world’s most desirable motorcycles. Thank you for your cooperation.
Sincerely,
Harley-Davidson Motor Company, Inc.
Recall 0176
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HARLEY-DAVIDSON | ELW | 2020 |
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V624-4791.pdf 166.438KB
Recall Acknowledgement
RCAK-20V624-9228.pdf 293.329KB
Manufacturer Notices(to Dealers,etc) – Safety Recall Campaign 0176 – LiveWire Onboard Charger Software
RCMN-20V624-2387.pdf 153.716KB
Remedy Instructions and TSB
RCRIT-20V624-1410.pdf 569.758KB
Defect Notice 573 Report
RCLRPT-20V624-4145.PDF 216.166KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V624-8912.PDF 211.236KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V624-3919.PDF 211.137KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V624-1003.PDF 211.322KB
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