2020–0008 – Possible Front Wheel Loss – 2020 Can-Am Ryker Motorcycles

October 14, 2020 NHTSA CAMPAIGN NUMBER: 20V632000

Front Wheels May Detach

Improper installation can allow the front wheel to separate from the motorcycle, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V632

Manufacturer Bombardier Recreational Products Inc.

Components WHEELS

Potential Number of Units Affected 6,866

 

Summary

Bombardier Recreational Products Inc. (Bombardier) is recalling certain 2020 Can-Am Ryker motorcycles. The front wheels may have been improperly installed, possibly resulting in their separation from the motorcycle.

 

Remedy

Bombardier will notify owners, and dealers will check the tightness of the front wheel and reinstall the red locking clip. The recall began November 6, 2020. Owners may contact Bombardier customer service at 1-888-272-9222.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Can-Am Recalls

 

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WARRANTY

BULLETIN

SAFETY CAMPAIGN

 

Campaign no.: 2020–0008

October 15, 2020

Subject: Possible Front Wheel Loss

No. 2020-6

MODEL YEAR	MODEL	ADMISSIBLE UNITS
2020	Ryker®	Go to BOSSWeb/Warranty/Campaign Monitoring to know the quantity of units in your inventory impacted by this campaign
IMPORTANT –    When a vehicle comes in for service, always type the VIN in Knowledge Center tocheck for pending campaigns or alerts. –    When performing any work on a vehicle, it is good practice to connect it to BUDS2 to ensure that all needed updates are done.

 

PROBLEM

The front wheel assembly may not have been performed properly (torque application and installation of the red locking clip). In some situations, this could result in a wheel loss, increasing the risk of a crash.

 

SOLUTION

Retorque the front wheel nuts and reinstall the red locking clip.

Fill in the MANDATORY CERTIFICATION FORM.

 

MANDATORYTOOLS

REQUIRED TOOL

65MM SOCKET (P/N 529 036 457)

Calibrated torque wrench ranging up to 350 N•m (258 lbf•ft).*

* Torque wrench calibration must be performed each year.

 

CORRECTIVE ACTION

Refer to RYKER PDI BULLETIN if needed.

Retorquing the Wheel Nuts

1. Turn the handlebar and lock the wheel hub witha locking device (such as a long Allen key or a tempered steel rod).

2. Remove the RED locking clip.
3. Verify torque.

TIGHTENING TORQUE
Center lock wheel nut	300 N•m ± 15 N•m (221 lbf•ft ± 11 lbf•ft)

 

NOTICE

Never use impact tools to tighten wheel nuts.

 

IMPORTANT

If the wheel nut was NOT properly torqued and the wheel assembly is found to be loose, it will be necessary to validate that the wheel assembly components are all in good condition.

 

In the case of damaged parts, the standard warranty guidelines apply.

 

Installing the Red Locking Clip

1. Reinstall the red locking clip.
2. RED locking clip installation is Mandatory

The folded end must point inside the drive axle.

A properly installed red locking clip is sitting well into the groove all around the nut.

1. Folded end pointing inside the drive axle
2. Remove locking device from the wheel hub.

 

WARNING

Failure to install the RED locking clip may cause the loss of a wheel if the center lock wheel nut becomes loose.

 

MANDATORY CERTIFICATION FORM

This form MUST be signed by the technician who performed the procedure and by the Master technician or Service Manager as confirmation that the service was performed as per BRP’s required procedure.

It MUST be signed by the customer.

A copy of the form must be given to the customer.

Dealership must keep his copy in the vehicle’s file as proof.

 

A TEMPLATE OF THE FORM IS PROVIDED WITH THIS BULLETIN.

 

WARRANTY

Submit a warranty claim using the following information.

For claiming procedure, refer to the DEALER/DISTRIBUTOR WARRANTY GUIDE.

Product Line	Ryker
Unit Model Year	2020
Campaign/Bulletin/ Description	8 / 2020-6 / Ryker Wheel Nut and Clip
Total Labor time paid	0.3 hour

 

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IMPORTANT SAFETY RECALL NOTICE

 

October 15, 2020

 

Subject: Can-Am® Ryker – Possible Front Wheel Loss

Dear Can-Am On-Road Dealer / Distributor,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act. BRP has decided that a defect which relates to motor vehicle safety exists on some 2020 Ryker and is conducting a safety recall.

 

What is the potential problem?

The front wheels assembly may not have been performed properly (torque application and installation of the red locking clip). In some situations, this could result in a wheel loss, increasing the risk of a crash.

 

Which models are involved?

Some specific serial numbers of model year 2020 Can-Am Ryker.

 

What will BRP do?

BRP intends to repair involved vehicles, free of charge for the customer. BRP is sending a Safety Recall Notice letter to all known registered owners of the involved vehicles to inform them of the safety recall.

BRP is posting this notice and attached Safety Campaign Bulletin on its BOSSWeb dealer website (www.bossweb.brp.com).

Information for customers will be posted on its public website (www.can-am.brp.com).

 

What should you do? 

• Do not deliver any involved vehicle that you have in stock as federal law requires you to complete the recall service on these vehicles before retail delivery.
• Contact all your customers who have purchased an affected Can-Am Ryker. You must inform them about the foregoing and must request them to make an appointment to get their vehicle repaired.
• The presence of a well installed red locking clip prevents a nut from unscrewing and therefore the vehicle can be driven to the dealership to be serviced.
• A properly installed red locking clip is sitting well into the groove all around the nut. If the customer notices an installation like the picture below – red locking clip NOT installed properly, they are asked to contact you to organise transportation of their vehicle to your dealership.

 

 

RED LOCKING CLIP OUT OF THE GROOVE

• Follow all instructions provided in the attached Safety Campaign Bulletin including the requirements of the Mandatory Certification Form.

 

Please note that the National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. The owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

 

If you have questions about this notice, please communicate with us:

• By submitting a BOSSWeb case. A service representative will communicate with you.

OR

• In Canada: 1-800-361-9980

Eastern time Monday to Friday from 10:00 AM to 5:00 PM

• In USA : 1-800-366-6992

Eastern time Monday to Friday from 10:00 AM to 5:00 PM

 

BRP prides itself on being an industry leader and providing you, as well as our customers, with the very best information so we can collectively preserve the reputation of our products.

 

We apologize for any inconvenience this may have caused you or your customers.

 

Sincerely,

BRP Customer Services Department

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
CAN-AM	RYKER	2020

 

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8 Associated Documents

Recall Quarterly Report #3, 2021-2

RCLQRT-20V632-6793.PDF 211.328KB

 

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Safety Bulletin

RCSB-20V632-7414.pdf 220.534KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V632-9333.pdf 216.887KB

 

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Recall Acknowledgement

RCAK-20V632-9106.pdf 243.902KB

 

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Defect Notice 573 Report

RCLRPT-20V632-8872.PDF 214.274KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V632-4577.PDF 211.234KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V632-2942.PDF 211.13KB

 

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V632-6294.PDF 211.441KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V632&docType=RCL

 

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