November 13, 2020 NHTSA CAMPAIGN NUMBER: 20V704000
Water may Enter Front Brake Switch
An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
NHTSA Campaign Number: 20V704
Manufacturer Zero Motorcycles Inc.
Components EXTERIOR LIGHTING
Potential Number of Units Affected 659
Summary
Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
Remedy
Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero’s number for this recall is SV-ZMC-021-020.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Date:
November 16, 2020
Safety Recall: 20MY SR/F/S Front Brake Switch Recall
NHTSA Campaign Number: 20V-704
Purpose
Zero Motorcycles has determined that a defect, which relates to motor vehicle safety, exists on certain
2020 Model Year SR/F and SR/S model motorcycles built between February 14, 2019 and June 19, 2020. The subject motorcycles were assembled with a front brake switch manufactured with improper glue that may allow water intrusion, which can increase the switch resistance over time and potentially lead to the loss of operation of the switch. If the front brake switch fails to operate, the rear brake light will not illuminate when the rider applies the front brake only; it will still illuminate if the rear brake is applied. If the motorcycle is in cruise control mode and the front brake switch fails to operate, the cruise control mode will not be interrupted by the application of the front brake only; it will still be interrupted by the application of the rear brake or by pressing the cruise control button. Either of these conditions could increase the risk of a crash.
In the interest of motor vehicle safety and customer satisfaction, Zero Motorcycles has elected to initiate a voluntary recall (Campaign 20V-704) to remedy this defect. The remedy of this defect is to have Zero Motorcycles dealers replace the recalled front brake switch with a remedy front brake switch.
As required by law, you may sell but NOT DELIVER any affected motorcycles to your customers until the remedy is completed.
Applicable Models
The recall population of 659 motorcycles includes selected 2020 model year Zero SR/F and SR/S built between February 14, 2020 and June 19, 2020.
Owner Notification
In accordance with Federal regulations administered by NHTSA, Zero Motorcycles will send a letter to registered owners of affected motorcycles, notifying them of this safety-related condition and instructing them to contact their dealer for the associated remedy. A sample of the owner letter is attached. Zero will also try to contact these customers via email.
To protect the safety of our riders, it is our mutual responsibility to ensure the recall upgrade is performed on all affected motorcycles. Therefore, we strongly encourage you reach out to your customers to make sure that they are aware of this program. You are also required by law to perform the recall service on all affected motorcycles in your inventory prior to delivery to your customers.
If you are aware of any unregistered owners of this affected motorcycle population, please advise us of their names, addresses and VINs, so that we may mail them the owner’s letter, as required by NHTSA.
If you are not sure that this safety recall has been performed on a particular motorcycle, please contact Zero Motorcycles Customer Service for verification.
Sample Owner Communication
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle VIN# XXXXXXXXXXX
November XX, 2020
Dear Zero Motorcycles Owner,
This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Zero Motorcycles has determined that a defect, which relates to motor vehicle safety, exists on certain 2020 Model Year SR/F and SR/S model motorcycles built between February 14, 2019 and June 19, 2020. The subject motorcycles were assembled with a front brake switch manufactured with improper glue that may allow water intrusion, which can increase the switch resistance over time and potentially lead to the loss of operation of the switch. If the front brake switch fails to operate, the rear brake light will not illuminate when the rider applies the front brake only; it will still illuminate if the rear brake is applied. If the motorcycle is in cruise control mode and the front brake switch fails to operate, the cruise control mode will not be interrupted by the application of the front brake only; it will still be interrupted by the application of the rear brake or by pressing the cruise control button. Either of these conditions could increase the risk of a crash.
Our records indicate that you purchased one of the motorcycles listed above.
We strongly urge you to contact your Zero Motorcycles dealer to make arrangements to have the appropriate service performed as soon as possible. Should you choose to ride your motorcycle prior to this service, we urge you to be aware of this condition.
The remedy of this defect is for a Zero Motorcycles authorized dealer to replace the recalled front brake switch with a remedy front brake switch. Should you choose to ride your suspect motorcycle prior to having your dealer perform this replacement, you should be aware of this condition and perform a “preride inspection,” as specified in Zero motorcycles Owners’ Manuals, to confirm that the rear brake light illuminates when the front brake is applied.
Please contact your Zero Motorcycles dealer immediately and arrange an appointment to have your motorcycle repaired. The actual dealer labor time to perform this service will be approximately 30 minutes; however, due to scheduling, the dealer may require your motorcycle for a longer period. The parts and labor will be free of charge to you. Replacement parts are now available for order by your dealer.
If you no longer own this motorcycle, please contact us at 1-888-841-8085 so we may update our records and notify the new owner. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you have had this defect repaired before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Zero Motorcycles at 1-888-841-8085.
If your dealer or Zero Motorcycles fails or is unable to remedy your motorcycle without charge within a reasonable time, you may wish to inform the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free hotline at 1-888-327-4236 (TTY: 1800-424-9153); or contact NHTSA at https://www.safecar.gov.
We value safety above all else and strive for the highest standards in ride quality and experience, and we deeply regret this inconvenience. Zero Motorcycles would not be issuing this action if it were not in the interest of your personal safety, satisfaction and enjoyment of your Zero motorcycle. Thank you for your understanding, and we look forward to a swift and smooth remediation of this issue.
Sincerely,
Aaron Cheatham
Vice President of Customer Experience Zero Motorcycles Inc.
Tools Required
Philips screwdriver
Parts Required
JJUAN FRONT MASTER CYLINDER BRAKE LIGHT SWITCH SDS (p/n 25-08044)
Procedure
The recalled front brake switch can be distinguished from the remedy front brake switch by examining the bezel or ring around the button. The remedy component has a white button with a red bezel. The recalled component has a white button with a black bezel. See pictures below.
1) Carefully, disconnect front brake switch harness wire connectors (x2) by pulling back the flag connectors at the end nearest the switch with a small screwdriver.
2) Remove and retain screws securing the front brake switch to the front brake master cylinder.
3) Replace the recalled front brake switch with the remedy front brake switch. Secure with the retained screws.
4) Reconnect the front brake switch harness wire connectors (x2).
5) Confirm that the rear brake light illuminates when the front brake switch is pressed.
Please ensure the recalled front brake switch is destroyed to avoid a potential mix-up and accidental reuse. The recalled component does not need to be returned to Zero Motorcycles.
Timing and Reimbursement
To receive reimbursement for the work performed and parts used under this service campaign, the dealer must submit a warranty claim for the replacement costs incurred that includes the following information:
- Warranty Claim Type: Service Campaign/Recall
- Fault Summary: 21MY SR/F/S Front Brake Switch Recall
- Fault Area: 50–DC/DC Converter • Fault Code: 91-Service Bulletin Recall See the example below for full details.
Zero Motorcycles believes that the time that should be allotted to this work is 30 minutes (0.5 hours). We do not reimburse any costs related to loaner or temporary replacement motorcycles or other vehicles.
Questions
Please contact the Customer Service or Aftersales Teams with any questions:
Customer Service Team, Americas and ROW
Phone: (888) RUN-ZERO Ext. 2 / (888) 786-9376 Ext. 2
Email: [email protected]
Team members include: Allison Seibert, Buffi Warner, Gavin Haight, Jesse Rodriguez, Matt Johnson, Sam Ritzo and Vinicius DaSilva
Aftersales Team, Americas and APAC Contact Information
Phone: (888) RUN-ZERO Ext. 8 / (888) 786-9376 Ext. 8
Email: [email protected]
Team members include: Carli Saccomano and Nicholas Bradfield
SEOCONTENT-START
Zero Motorcycles Inc., 380 El Pueblo Rd, Scotts Valley, California, USA 95066
(831) 438-3500 – www.zeromotorcycles.com
[VIA REGISTERED MAIL AND EMAIL]
IMPORTANT SAFETY RECALL NOTICE
This notice applies to your vehicle with VIN#
Recall SV-ZMC-021-020 / NHTSA Recall #20V704
SAN JOSE, CA 95112
November 30, 2020
Dear Zero Motorcycle Owner,
This notice is being sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
Zero Motorcycles has determined that a defect, which relates to motor vehicle safety, exists on
certain 2020 Model Year SR/F and SR/S model motorcycles built between February 14, 2019 and
June 19, 2020. The subject motorcycles were assembled with a front brake switch manufactured
with improper glue that may allow water intrusion, which can increase the switch resistance over
time and potentially lead to the loss of operation of the switch. If the front brake switch fails to
operate, the rear brake light will not illuminate when the rider applies the front brake only; it will still
illuminate if the rear brake is applied. If the motorcycle is in cruise control mode and the front brake
switch fails to operate, the cruise control mode will not be interrupted by the application of the front
brake only; it will still be interrupted by the application of the rear brake or by pressing the cruise
control button. Either of these conditions could increase the risk of a crash.
Our records indicate that you purchased one of the motorcycles listed above.
We strongly urge you to contact your Zero Motorcycles dealer to make arrangements to have the appropriate service
performed as soon as possible. Should you choose to ride your motorcycle prior to this service, we urge you to be
aware of this condition.
The remedy of this defect is for a Zero Motorcycles authorized dealer to replace the recalled front
brake switch with a remedy front brake switch. Should you choose to ride your suspect motorcycle
prior to having your dealer perform this replacement, you should be aware of this condition and
perform a “pre-ride inspection,” as specified in Zero motorcycles Owners’ Manuals, to confirm that
the rear brake light illuminates when the front brake is applied.
Please contact your Zero Motorcycles dealer immediately and arrange an appointment to have your
motorcycle repaired. The actual dealer labor time to perform this service will be approximately 30
minutes; however, due to scheduling, the dealer may require your motorcycle for a longer period.
Zero Motorcycles Inc., 380 El Pueblo Rd, Scotts Valley, California, USA 95066
(831) 438-3500 – www.zeromotorcycles.com
The parts and labor will be free of charge to you. Replacement parts are now available for order by
your dealer.
If you no longer own this motorcycle, please contact us at 1-888-841-8085 so we may update our
records and notify the new owner. Federal regulation requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten days.
If you have had this defect repaired before you received this letter, you may be eligible to receive
reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with
this recall. For more information contact Zero Motorcycles at 1-888-841-8085.
If your dealer or Zero Motorcycles fails or is unable to remedy your motorcycle without charge within
a reasonable time, you may wish to inform the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free hotline at
1-888-327-4236 (TTY: 1-800-424-9153); or contact NHTSA at https://www.safecar.gov.
We value safety above all else and strive for the highest standards in ride quality and experience,
and we deeply regret this inconvenience. Zero Motorcycles would not be issuing this action if it were
not in the interest of your personal safety, satisfaction and enjoyment of your Zero motorcycle.
Thank you for your understanding, and we look forward to a swift and smooth remediation of this
issue.
Regards,
Aaron S. Cheatham
VP of Customer Experience
Zero Motorcycles, Inc.
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ZERO | SR/F | 2020 |
| ZERO | SR/S | 2020 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – Date: November 16, 2020 Safety Recall: 20MY SR/F/S Front Brake Switch Recall
RCMN-20V704-3029.pdf 208.998KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V704-6515.PDF 211.146KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V704-4474.PDF 211.332KB
Recall Acknowledgement
RCAK-20V704-9360.pdf 243.963KB
Manufacturer Notices(to Dealers,etc) – Date: November 16, 2020
Defect Notice 573 Report
RCLRPT-20V704-2481.PDF 216.037KB
Owner Notification Letter(Part 577)
RCONL-20V704-5964.pdf 113.313KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V704-8009.PDF 211.248KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V704-2516.PDF 211.438KB
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