October 29, 2020 NHTSA CAMPAIGN NUMBER: 20V669000
Incorrect Connector Used On Propane Connection
The wrong connector may cause a propane leak to occur, increasing the risk of a fire.
NHTSA Campaign Number: 20V669
Manufacturer Triple E Recreational Vehicles
Components EQUIPMENT
Potential Number of Units Affected 832
Summary
Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Serenity S24CB, 2019-2021 Unity U24MB, U24RL, U24FX, U24CB, U24IB, U24TB, and 2019-2021 Wonder W24FTB, W24RTB, W24RL, W24MB motorhomes. An incorrect brass connector was used on the propane connection to the flared connection of the Truma water heater fitting. The connector did not have the correct bevel to seal to the Truma water heater swivel fitting.
Remedy
Triple E has notified owners, and dealers will replace the incorrect brass connector with the correct brass connector (part number115-3219), free of charge. The recall began November 17, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E’s number for this recall is CA#9822-1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SOP03346
TRUMA WATER HEATER PROPANE ELBOW FITTING TO 1/2” SUPPLY LINE REPLACEMENT
Serenity, U24MB/IB/TB/RL, W24MB/RTB/RL
Department: 32: Warranty/Service
People Required: 1
Time to Complete: 0.4hrs
Date Created: 10-13-20
TRIPLE E Date Revised: Rev#:
Created by Initial: GK806 Verified: CW
The following are instructions for a LP service trained technician for the installation and testing of the Truma propane supply fitting replacement to comply with Transport Canada recall number 2020-518 and the US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 20V-669. The new fitting will provide an appropriate propane connection to the flared fitting prior to the Truma.
1
Turn off the Propane for the coach at the Solenoid (if equipped), or at the manual tank valve.
2
Ignite the stove top and allow it to self extinguish to burn off existing propane in the lines.
Turn the Battery Disconnect (located by entrance door) OFF.
3
Open the Truma Water Heater door to access the Water heater 1/2″ Female flare x 3/8″ MPT connector to be replaced with a 3/8″ Female flare x 1/2″ Male flare coupling.
4
Remove elbow from water heater with a 11/16″ wrench holding at the heater and a 3/4″ wrench on the fitting.
5
Pull on the elbow to gain access to the 3/4″ flare nut on the pipe.
Make sure there is ample propane line to pull and line does not kink.
Check inside coach lines as well.
6
Hold the elbow with a 9/16″ wrench while loosening the flare nut with a 15/16″ wrench.
7
A 15/16″ Open End Crowfoot Wrench can also be used if necessary to loosen the 3/4″ flare nut.
8
Replace pipe connection (115-3268) with Female flare x male flare connector (115-3219).
9
Reverse steps 3 to 6 to reconnect pipe to the water heater.
When reconnecting the propane line ensure the pipe does not get kinked and is properly routed.
Verify that the rubber grommet where the pipe enters the rear of the water heater stayed in place.
Turn the Battery disconnect ON and open the Propane Supply/Solenoid so that propane is in the system.
10
Bubble Solution Test
Attach an approved test apparatus to BBQ coupler, Open the valve on the BBQ connector.
Open the valve on the propane Cylinder (and electrical solenoid valve where applicable).
Allow propane to pressurize coach propane lines.
11
Make sure you maintain the pressure between 10 to 14 in. water column.
Use an approved bubble solution (E.g. CalBlue) and spray all three copper fittings in the Truma Water heater.
12
Monitor the sprayed connections for 1 minute and check for any bubbles.
If bubbles are detected tighten that fitting and monitor for a further 1 min.
13
If no bubbles are detected close off BBQ valve and remove test apparatus
14
If leak persists, close propane supply, burn off residual propane and inspect for further defects.
Contact Triple E Warranty/Service for further instructions.
15
This concludes the Truma propane fitting compliance replacement.
Service Centers, please submit service order or invoice for payment online at: [email protected]
Note that Recall Verification must be completed.
The service center labor reimbursement by VIN will automatically complete this process.
For any other questions or technical assistance, please call 1-877-992-9906
SOP03349
TRUMA WATER HEATER PROPANE FITTING TO 1/2” SUPPLY LINE REPLACEMENT U24CB/FX, W24FTB (side entry)
Department: 32 Warranty/Service
People Required: 1
Time to Complete: 0.4hrs
Date Created: 10-30-20
Date Revised: Rev#:
Created by Initial: GK Verified: CF
The following are instructions for a LP service trained technician for the installation and testing of the Truma propane supply fitting replacement to comply with Transport Canada recall number 2020-518 and the US National Highway Transportation Safety Association (NHTSA) product safety recall, Campaign Number 20V-669. The new fitting will provide an appropriate propane connection to the flared fitting prior to the Truma.
1
Turn off the Propane for the coach at the Solenoid (if equipped), or at the manual tank valve.
2
Ignite the stove top and allow it to self extinguish to burn off existing propane in the lines.
3
Open the Truma Water Heater door to access the Water heater 1/2″ Female flare x 3/8″ MPT connector to be replaced with a 3/8″ Female flare x 1/2″ Male flare coupling.
4
Remove 1/2″ pipe from connector with 13/16″ wrench on fitting and 15/16″ wrench on nut.
5
Remove the connector by holding the fitting at water heater with a 11/16″ wrench and a 13/16″ wrench on the coupling.
6
Push the pipe and nut to the right. Make sure there is ample propane line to push and the line does not kink. Check inside coach lines as well.
7
Replace pipe connection (115-3268) with Female flare x male flare connector (115-3219).
8
Reverse steps 3 to 5 to reinstall pipe and fitting to water heater.
When reconnecting the propane line ensure the pipe does not get kinked and is properly routed.
Verify that the rubber grommet where the pipe enters the side of the water heater stayed in place.
Replace zip tie and ensure rubber grommet is tightly sealing the copper line.
Turn the Battery disconnect ON and open the Propane Supply/Solenoid so that propane is in the system.
9
Bubble Solution Test
Attach an approved test apparatus to BBQ coupler, Open the valve on the BBQ connector.
Open the valve on the propane Cylinder (and electrical solenoid
10
Make sure you maintain the pressure between 10 to 14 in. water column.
Use an approved bubble solution (E.g. CalBlue) and spray all three copper fittings in the Truma Water heater.
11
Monitor the sprayed connections for 1 minute and check for any bubbles.
If bubbles are detected tighten that fitting and monitor for a further 1 min .
12
If no bubbles are detected close off BBQ valve and remove test apparatus
13
If leak persists, close propane supply, burn off residual propane and inspect for further defects.
Contact Triple E Warranty/Service for further instructions.
14
This concludes the Truma propane fitting compliance replacement.
Service Centers, please submit service order or invoice for payment online at: [email protected]
Note that Recall Verification must be completed.
The service center labor reimbursement by VIN will automatically complete this process.
For any other questions or technical assistance, please call 1-877-992-9906
IMPORTANT SAFETY RECALL
November 3, 2020
«Owner Name»
«Address 1 »
«Address2»
«Address3 «Prov» «Postal Code»
“This notice applies to your vehicle, «Unit»
VIN
Coach Serial #«Serial»
Triple E Recreational Vehicles Recall CA#9822-1 20V669
This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019, 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26, 2019 & October 10, 2020 fail to conform to Federal Motor Vehicle Safety Standard
Description of Safety Defect:
An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury.
To Have This Modification Performed:
We request your assistance to have this Safety issue corrected. Please contact your selling dealer or a RV Service center to have the enclosed brass connector fitting installed. Have them follow the enclosed SOP (Standard Operating Procedure) to perform the Recall. If you choose to have this Recall performed by a service center other than your dealer prior authorization is required. The time needed to perform the replacement is approximately 30 minutes. If you choose to have your selling dealer or a RV Service center perform the recall it will be performed at no charge to you.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall.
For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail [email protected] in the subject line “Recall CA#9822-1”.
For U.S. Residents
If Triple E Recreational Vehicles fails or is unable to remedy this potential defect without charge, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New
Jersey Ave. SE, Washington, DC 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236; (TTY: 1-800-424-9153) or go to https://www.safercar.gov
We regret the inconvenience this Recall may cause you but want you to have complete satisfaction with your Leisure Travel Vans product. Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosures
1 — Brass connector
1 — SOP (Standard Operating Procedures)
IMPORTANT SAFETY RECALL
November 3, 2020
«First Name»
«Address Line 1»
«State» «ZIP Code»
“This notice applies to this vehicle, «ProductLine»
VIN #«VIN»
Coach «Unit_CoachID»
Triple E Recreational Vehicles Recall CA#9822-1 20V669
This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019, 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26, 2019 & October 10, 2020 fail to conform to Federal Motor Vehicle Safety Standard
Description of Non-Compliance:
An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury,
To Have This Modification Performed:
We request your assistance to have this Non-Compliance issue corrected. Please follow the included SOP’s (Standard Operating Procedure) to perform the recall. For reimbursement submit a warranty application form.
Labour to perform this Recall: 0.4 hrs/ unit
For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail recallsntripleerv.com in the subject line “Recall CA#9822-1”.
Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
BW/wcw
Enclosures
I – Brass Fitting
2 – SOP’s (Standard Operating Procedure) 03346 & 03349
IMPORTANT SAFETY RECALL
November 3, 2020
«First Name»
«Address Line 1»
«City», «State» «Zip_Code»
“This notice applies to this vehicle, «ProductLine»
VIN #«VIN»
Coach «Unit_CoachID»
Triple E Recreational Vehicles Recall CA#9822-1 20V669
This notice is sent to you in accordance with the requirements of the National Traffic & Motor Vehicle Safety Act. Triple E Recreational Vehicles has decided that certain 2019. 2020 & 2021 Serenity, Unity & Wonder motorhomes manufactured between March 26 2019 & October 10 2020 fail to conform to Federal Motor Vehicle Safety Standard
Description of Safety Defect:
An incorrect brass connector has been used on the propane connection to the flared connection of the Truma water heater fitting. The connector does not have the correct bevel to seal the water heater swivel fitting. The possibility of a LP leak at this brass connector and a spark could cause a fire and bodily injury.
To Have This Modification Performed:
We request your assistance to have this Safety issue colTected. Please follow the included SOP’s (Standard Operating Procedure) to perform the recall. For reimbursement submit a walTanty application form.
Labour to perform this Recall: 0.4 hrs/ unit
For more information contact Triple E RV/Leisure Travel Vans at 1-877992-9906 Customer Service / Warranty department or by e-mail [email protected] in the subject line “Recall CA#9822-1”.
Thank you for your anticipated assistance and please do not hesitate to contact us should you require additional information.
Sincerely,
Brad Wall
Customer Service / Warranty Manager
B W/wcw
Enclosures
1 – Brass Fitting
2 – SOP’s (Standard Operating Procedure) 03346 & 03349
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SERENITY | S24CB | 2019-2020 |
| TRIPLE E RV | WONDER | 2019-2021 |
| TRIPLE E | UNITY | 2019-2021 |
12 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V669-5947.PDF 211.332KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V669-7204.PDF 211.146KB
Miscellaneous Document
RMISC-20V669-5390.pdf 1693.564KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V669-7240.pdf 323.151KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V669-2324.pdf 320.021KB
Defect Notice 573 Report
RCLRPT-20V669-2918.PDF 216.453KB
Owner Notification Letter(Part 577)
RCONL-20V669-6724.pdf 752.139KB
Miscellaneous Document
RMISC-20V669-1280.pdf 1681.097KB
Recall Acknowledgement
RCAK-20V669-7535.pdf 244.566KB
Miscellaneous Document- Recall Return Form
RMISC-20V669-0191.pdf 31.829KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V669-0909.PDF 211.246KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V669-5387.PDF 211.436KB
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