RC000206 – BIM/BIR Is Not Watertight – 2020-2021 Thor Motor Coach Daybreak, Four Winds, Chateau, Freedom Elite, Quantum Motorhomes

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Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Page 1
Recall #
20V 711
2020 554
Description/Title:
BIM/BIR Replacement
Expanded Scope
Affected Product Line(s):
Certain Model Year 2020/2021 Chateau, Daybreak, Four Winds, Freedom Elite, and Quantum motorhomes built on a Chevy chassis
Service Campaign # :
RC000206
Released Date:
12/29/2020
Repair Code:
TMCRC80497V
Document Date:
12/29/2020
Time Allowed:
0.75
Document Revision:
A
Issue:
Parts Required:
TMC Recall Part #0492597
(All recall parts are sent via Ground Shipping.)
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Page 2
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Page 8
If nearby, verify the 2 gauge cable that runs from the Trombetta is supported away from the engine exhaust manifold and the rest of the exhaust, covering the area under the hood to the rear of the cab. If the 2 gauge cable is not secured away from the exhaust manifold or the rest of the exhaust, secure as indicated in the following image.
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Page 9
Battery Cable
NOT
PROPERLY SECURED!
PROPERLY SECURED!
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
Page 10
Secure battery cables tight to the chassis frame. Keep battery cable away from exhaust and manifold.
NOT
PROPERLY SECURED!
PROPERLY SECURED!

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach
(TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2020/2021 Chateau, Daybreak, Four
Winds, Freedom Elite, and Quantum motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience
this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
It has been discovered that on certain model year 2020/2021 Chateau, Daybreak, Four Winds, Freedom Elite,
and Quantum Motorhomes built on a Chevy chassis, expansion and contraction of the plastic body of the
BIM (battery Isolation Manager)/BIR (Battery Isolation Relay) from heat in the engine compartment causes
it to be susceptible to moisture inside the body, which in turn produces arcing of the internal components.
This internal arcing can cause heating, or the possibility of a fire.
TMC has contacted your selling dealer and has instructed them on how to replace the BIM/BIR. This will
be done at no cost to you the owner. The remedy should take approximately 45 minutes to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy
completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this recall or
if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O.
Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at [email protected].
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct
cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by
contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit
a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington,
DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-711
Safety Advisory: RC000206
January 2021
What we
will do

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IMPORTANT SAFETY RECALL
RC000206
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2020/2021 Chateau, Daybreak, Four Winds, Freedom Elite, and Quantum Motorhomes built on a Chevy chassis, expansion and contraction of the plastic body of the BIM (battery Isolation Manager)/BIR (Battery Isolation Relay) from heat in the engine compartment causes it to be susceptible to moisture inside the body, which in turn produces arcing of the internal components. This internal arcing can cause heating, or the possibility of a fire.
The required action is to replace the BIM/BIR with a Trombetta solenoid.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 20V-711
Transport Canada No. 2020-554

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