November 23, 2020 NHTSA CAMPAIGN NUMBER: 20V727000
Stove Saddle Valves may Leak Gas
A gas leak can increase the risk of a fire.
NHTSA Campaign Number: 20V727
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 4,203
Summary
Forest River, Inc. (Forest River) is recalling certain 2019 Coachmen Chaparral and Shasta, 2019-2020 Coachmen Concord and Orion, 2020-2021 Coachmen Cross Trek and Forest River Berkshire, 2019-2021 Coachmen Freelander, Leprechaun and Prism, 2020 Coachmen Mirada, Pursuit and Sportscoach, Dynamax Force, DX3, Dynaquest XL and Isata and Forest River Wildwood and 2008 and 2020 Forest River Salem vehicles equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Remedy
Forest River will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began January 11, 2021. Owners may contact Forest River customer service at 1-574-825-4995, or Dometic customer service at 1-574-293-0681. Forest River’s number for this recall is 51-1259.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
As Per Dometic Corporation Recall 20E071 – The saddle valve securement bolts may be overtightened, which may cause damage to the O-ring seal between the saddle valve and the manifold, which can cause a continuous gas leak.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The overtightening of the saddle valve securement bolt onto the manifold of the stove may cause a gas leak which may ignite and cause a fire, property damage, death or injury.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy to address the saddle valve. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .75 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Dometic Corporation
5155 Verdant Dr.
Elkhart, IN 46516
20E071 Recall Remedy – Manifold Bolt and Valve Seal Replacement
| YEAR | MAKE | MODEL | QUANTITY |
| 2020 | FOREST RIVER | BERKSHIRE CLASS A | 1 |
| 2021 | FOREST RIVER | BERKSHIRE CLASS A | 7 |
| 2019 | FOREST RIVER | CHAPARRAL FIFTH WHEEL | 1 |
| 2019 | COACHMEN | CONCORDE CLASS C | 36 |
| 2020 | COACHMEN | CONCORDE CLASS C | 46 |
| 2020 | COACHMEN | CROSS TREK CLASS C | 79 |
| 2021 | COACHMEN | CROSS TREK CLASS C | 39 |
| 2020 | FOREST RIVER | DYNAMAX CLASS C | 2 |
| 2020 | FOREST RIVER | DYNAQUEST CLASS C | 3 |
| 2020 | FOREST RIVER | FORCE CLASS C | 5 |
| 2019 | COACHMEN | FREELANDER CLASS C | 255 |
| 2020 | COACHMEN | FREELANDER CLASS C | 731 |
| 2021 | COACHMEN | FREELANDER CLASS C | 110 |
| 2020 | FOREST RIVER | ISATA CLASS C | 8 |
| 2019 | COACHMEN | LEPRECHAUN CLASS C | 336 |
| 2020 | COACHMEN | LEPRECHAUN CLASS C | 1209 |
| 2021 | COACHMEN | LEPRECHAUN CLASS C | 67 |
| 2020 | COACHMEN | MIRADA CLASS A | 59 |
| 2019 | COACHMEN | ORION CLASS C | 3 |
| 2020 | COACHMEN | ORION CLASS C | 59 |
| 2019 | COACHMEN | PRISM CLASS C | 5 |
| 2020 | COACHMEN | PRISM CLASS C | 240 |
| 2021 | COACHMEN | PRISM CLASS C | 14 |
| 2020 | COACHMEN | PURSUIT CLASS A | 62 |
| 2008 | FOREST RIVER | SALEM TRAVEL TRAILER | 1 |
| 2020 | FOREST RIVER | SALEM TRAVEL TRAILER | 403 |
| 2019 | COACHMEN | SHASTA FIFTH WHEEL | 1 |
| 2020 | COACHMEN | SPORTSCOACH CLASS A | 8 |
| 2020 | FOREST RIVER | WILDWOOD TRAVEL TRAILER | 413 |
| GRAND TOTAL 4203 |
SEOCONTENT-START
IMPORTANT SAFETY RECALL
Page 1 of 2
1/11/2021
This Notice applies to your vehicle VIN listed above.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V727
CANADA RECALL: 2020-263
FR ID: 51-1259
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY DOMETIC ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Coachmen or Forest River Representative listed below:
CONTACT
PHONE
COACHMEN CLASS C
(574) 825-8602
COACHMEN CLASS A
(574) 825-8212
DYNAMAX
(574) 262-3474
SALEM AND WILDWOOD
(574) 534-3167
BERKSHIRE
(574) 522-1368
SHASTA
(574) 821-1311
CHAPARRAL
(574) 825-8360
DOMETIC CUSTOMER SERVICE
(888) 943-4905
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-563
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V727
********************************************************************************************************
IMPORTANT SAFETY RECALL
Page 1 of 2
1/11/2021
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
DEFECT/NONCOMPLIANCE:
As Per Dometic Corporation Recall 20E071 – The saddle valve securement bolts may be overtightened, which may cause damage to the O-ring seal between the saddle valve and the manifold, which can cause a continuous gas leak.
EVALUATION OF RISK:
The overtightening of the saddle valve securement bolt onto the manifold of the stove may cause a gas leak which may ignite and cause a fire, property damage, death or injury.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing the Dometic stove saddle valve is on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
See Remedy Instructions on Dealer Connect
PARTS AND RETURN:
Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
20V727
2020-563
RC-029-05-00-003855
INSPECT FOR DOMETIC STOVE
.2
20V727
2020-563
RC-029-01-00-003856
REPAIR DOMETIC STOVE
.75
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V727
CANADA RECALL: 2020-563
FR ID: 51-1259
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
COACHMEN CLASS C
(574) 825-8602
COACHMEN CLASS A
(574) 825-8212
DYNAMAX
(574) 262-3474
SALEM AND WILDWOOD
(574) 534-3167
BERKSHIRE
(574) 522-1368
SHASTA
(574) 821-1311
CHAPARRAL
(574) 825-8360
DOMETIC CUSTOMER SERVICE
(888) 943-4905
The Recall shall be considered the utmost priority to remedy the 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles listed under this Recall.
If your dealership has already performed the remedy to 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2020-2021 Berkshire, 2020 Sportscoach, Pursuit, and Mirada Class A Motorhomes, 2019-2020 Concorde and Orion, 2020-2021 Cross Trek, 2019-2021 Freelander, Leprechaun and Prism, 2020 Dynamax Class C Motorhomes, 2019 Chaparral and Shasta Fifth Wheel, 2008 Salem, 2020 Salem and Wildwood Travel Trailer recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
SEOCONTENT-END
29 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| COACHMEN | CHAPARRAL | 2019 |
| COACHMEN | CONCORD | 2019-2020 |
| COACHMEN | CROSS TREK | 2020-2021 |
| COACHMEN | FREELANDER | 2019-2021 |
| COACHMEN | LEPRECHAUN | 2019-2021 |
| COACHMEN | MIRADA | 2020 |
| COACHMEN | ORION | 2019-2020 |
| COACHMEN | PRISM | 2019-2021 |
| COACHMEN | PURSUIT | 2020 |
| COACHMEN | SHASTA | 2019 |
| COACHMEN | SPORTSCOACH | 2020 |
| DYNAMAX | DX3 | 2020 |
| DYNAMAX | DYNAQUEST XL | 2020 |
| DYNAMAX | FORCE | 2020 |
| DYNAMAX | ISATA | 2020 |
| FOREST RIVER | BERKSHIRE | 2020-2021 |
| FOREST RIVER | SALEM | 2008, 2020 |
| FOREST RIVER | WILDWOOD | 2020 |
11 Associated Documents
Remedy Instructions and TSB
RCRIT-20V727-1376.pdf 1193.615KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V727-1421.PDF 211.233KB
Recall 573 Report – Amendment 2
RCLRPT-20V727-2884.PDF 223.948KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V727-6573.pdf 221.763KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V727-7717.pdf 212.126KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V727-2688.PDF 211.135KB
Recall 573 Report – Amendment 1
RCLRPT-20V727-8213.PDF 225.137KB
Miscellaneous Document – Vehicle Breakdown
RMISC-20V727-8214.pdf 220.869KB
Recall Acknowledgement
RCAK-20V727-1274.pdf 245.264KB
Defect Notice 573 Report
RCLRPT-20V727-1857.PDF 234.25KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V727-5268.PDF 211.317KB
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