Incorrect Federal Placard/FMVSS 120 – 2020-2021 Forest River XLR Boost Toy Hauler Recreational Vehicles

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DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V767
CANADA RECALL: 2020-608
FR ID# 79-1257
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
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IMPORTANT SAFETY RECALL
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1/8/2021
This Notice applies to your vehicle VIN listed above.
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 642-0432
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2020-608
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 20V767
Sincerely,
Cherie Schmucker
Forest River, Inc.
Office Manager
Office of Corporate Compliance

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IMPORTANT SAFETY RECALL
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1/8/2021
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2020-2021 XLR Boost travel trailer recreational vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, “Wheels and rims – other than passenger cars.” This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 1/7/2020 through 11/25/2020
DEFECT/NONCOMPLIANCE:
The Unloaded Vehicle Weight (UVW) listed on the Federal Placard and Cargo Carrying Capacity (CCC) label have the potential to be lower than the actual weight therefore decreasing the carrying capacity of the vehicle.
EVALUATION OF RISK:
With the UVW listed on Federal Placard being lower than the actual weight of the vehicle, this decreases the carrying capacity and the end user could potentially overload their vehicle based on the inaccurate information listed on the Federal Placard and CCC label.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing the incorrect Federal Placard is included in this notification
Federal Placard Installation:
 The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;
 Wipe off the labels with isopropyl alcohol;
 Match the labels and carefully place the new labels directly on top of the old labels
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
20V767
2020-608
RC-002-01-00-003939
REPLACE FEDERAL PLACARD
.10 HRS.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V767
CANADA RECALL: 2020-608
FR ID: 79-1257
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
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HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 642-0432
The Recall shall be considered the utmost priority to remedy the 2020-2021 XLR Boost travel trailers in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020-2021 XLR Boost travel trailers listed under this Recall.
If your dealership has already performed the remedy to 2020-2021 XLR Boost travel trailers, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2020-2021 XLR Boost travel trailers in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

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