21PBA – Steering Column Support Structure May Crack – 2015-2021 Peterbilt 320 & 520

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IMPORTANT SAFETY RECALL
Interim Notification
March 11 , 2021
Subject: Safety Recall 21 PBA – Model 320/520 Steering Column Support
NHTSA 21V004
EXPIRATION DATE: NONE
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Dear Peterbilt Customer,
You are receiving this notice in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt Motors Company has decided that a defect, which relates to motor vehicle safety, exists in certain Model 320/520
Right Hand Stand-Up (RHSU) vehicles manufactured between June 26, 2014 and November 13, 2020. The Steering column
support structure may crack or break. Cracks may develop in the formed steel tube as a result of forces applied to the bracket
from pulling on the steering wheel or using the steering wheel as a grab handle.
The repair procedure and parts are NOT currently available. Peterbilt is required to notify customers of the existence of the
identified safety defect. You will be notified by mail when the repair procedure and parts become available.
What is the problem?
What will your dealer do?
What should you do?
The steering column support may crack or break.
When Peterbilt has developed the repair procedure, your dealer will inspect for cracks in the
structure. If necessary, replace the RHSU steering column structure. Additional support
brackets will be added even if no cracks are present.
TAKE NO ACTION AT THIS TIME. You will receive a letter notifying you when your vehicle is
eligible for repair.
Peterbilt has initiated this recall to remedy the RHSU steering column issue at no cost to you when parts become available.
If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or
experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Wood brook St,
Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may
submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E.,
Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their
name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping
Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate your
ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt
products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
-‘Wl-~~–/2-.
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company

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21PBA Model 320/520 RHSU Steering Column Support
Number
21PBA
Supplier
Peterbilt
Description
t1 Edit ID Clone
In certain Model 320/520 Right Hand Stand-Up (RHSU) configurations the steering column support may crack
in the tubular part of the structure.
Date
1/19/2021
What’s New
Safety Recall – Bulletin Updated: Parts are now available. In certain Model 320/520 Right Hand Stand-Up
(RHSU) configurations steering column support may crack in the tubular part of the structure. Cracks may start
from the edge of the welds, near the steering column mounting bracket, and extend outward in the tube
steering column may become loose from mounting structure and affect steering control. Inspect and replace
RHSU steering column structure. If cracks are present, add additional support brackets to the new (if replaced)
or existing structure as directed.
Introduction
Peterbilt has decided that a condition affecting vehicle steering may exist in certain Model 320/520 vehicles
built from 06/26/2014 through 10/22/2020 with RHSU configurations. The RHSU steering column support may
crack in the tubular part of the structure. The RHSU steering column may come loose from mounting structure
and affect steering control.
Resolution
Safety Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In Process”
next to the 21PBA campaign code prior to performing this repair.
3. Follow the procedures below to complete the inspection, replace the steering column support if damaged,
and install the additional steering support brackets. Even if the steering column support is not replaced, all
chassis on the chassis list will receive the additional support brackets.
Federal Law
It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or
noncompliance has been corrected.
Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up
and labor:
• 0.80 hours to inspect the steering column support for damage and add the additional support brackets.
File quick claim 21 PBA.
• 0.80 hours to inspect steering column support for damage, replace the steering column support and
add the additional support brackets.
o A clear picture of the crack in the steering column support is required for a claim to be
processed.
o File a long form claim referencing 21 PBA.
• File an additional claim for extraordinary circumstances, referencing 21 PBA. A quick claim or long form
claim for standard labor must be filed first.
• File the claim within 14 days in accordance with Warranty Policy.
• Direct Fleets and Dealer Sponsored Fleets (DSF) may not use quick claims when submitting for repairs
on chassis related to this bulletin but must submit a long form specifying part numbers, quantities, and
pricing for parts used in the repair. Submittal of a Quick Claim for repairs made by the Fleet will be
denied as pricing is incorrect on quick claims.
Take-Off Parts Disposition: Destroy the take-off parts 30 days after the claim has been paid.
PRWS CLAIM CODING
Campaign 21PBA Campaign Safety Reca II
Code: Type
Claim Truck Repair Type Proactive
Category:
Customer 19 Causal Code A1
Concern
Code
Corrective 12 Responsibility Camp
Action Code:
Code
Failure 015- Causal Part
J85-6022
Location 002-
004
Supplier N/A 002-025: 0.8
Code hours labor to
install the steering
column support
brackets for RH
standup
SRT Code configurations.
Includes
inspection and
replacing a
damaged steering
column support if
necessary.
CLAIM CODING
015-002-004 69
Failure Work
Location: Accomplished:
705 09
Failure Responsibility
Type: Code:
002- C
SRT 025: 0.8 hrs labor Claim Type:
Code: to install the
steering column
support brackets
for RH standup
configurations.
Includes
inspection and
replacing a
damaged
steering column
support if
necessary.
Procedure
Please follow your dealership’s safety procedures and precautions to ensure the vehicle can be safely repaired and
maintained.
Follow the attached Procedure to inspect the steering column support for cracks, replace the support if necessary,
and install the additional support brackets. Even if the steering column support is not replaced, all chassis on the
chassis list will receive the additional support brackets.
Parts
Parts are available from PACCAR Parts.
Quantity
Part
Description
Number
1 J85-6029 Steering Support Bracket
1
J85-6030 Steering Support Bracket
1
J85-6031 Steering Support Bracket
1
J85-6032 Steering Support Bracket
1 – IF
Steering Column Support –
NEEDED J85-6022
RH Stand Up
1 – IF
Steering Column Support –
NEEDED J85-6020
RH Stand Up with Dual Steer
2 R34-6002- MB hex screw-SEMS washer
08025RHOM* – 25 mm length
4
HWC05092*
¼” Self Tapping Screw –
0.75″ length
3 R34-6002- M10 flange screw- 30mm
10040RFOM* length
3 W20-6011-
M10 locking flange nut
10TDYOZ*
* Hardware may be sourced through PPD or sourced
locally.
Links
Procedure
Chassis List
US Customer Letter
Canada Customer Letter
French Customer Letter
Authored by: PR
Revision History
07/26/2021 – Parts are now available. The bulletin has been updated with warranty and part info. Procedure,
Chassis List and Customer Letter attachments have been added.

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IMPORTANT SAFETY RECALL
August 2, 2021
Subject: Safety Recall 21 PBA – Model 320/520 Steering Column Support
NHTSA 21V004
EXPIRATION DATE: NONE
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt Motors Company has decided that a defect which relates to motor vehicle safety exists in certain Model 320/520 Right Hand
Stand-Up (RHSU) vehicles manufactured between June 26, 2014 and November 17, 2020. The steering column support structure may crack or
break. Cracks may develop in the formed steel tube as a result of forces applied to the bracket from pulling on the steering wheel or using the
steering wheel as a grab handle. If the steering column loosens from the mounting structure, steering control can become affected, increasing
the risk of a crash.
What is the problem? The steering column support may crack or break
What w/11 your dealer do? Your dealer will inspect for cracks in the structure and, if necessary, replace the RHSU steering column
structure. Additional support brackets will be added even if no cracks are present.
What should you do? Contact your dealer to schedule the repair,
Peterbilt Motors Company has initiated this recall to remedy the issue at no charge to you. Please contact your Peterbilt dealer to schedule an
appointment for these services, To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code. When
contacting your Peterbilt dealer, reference the Safety Recall number and the NHTSA number. This repair may take up to 2 hours of labor
depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a
pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of
reimbursement, Contact your local Peterbilt dealership for details.
If you require further infonnation about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any
difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn:
Customer Services Department.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a complaint
to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free
Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-80o-424-9153); or go to https://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If
you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the
highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its
dealer network. Industry-leading quality, perfonnance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt
your truck of choice,
Sincerely.
4/Vl.J..c.-?~
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company

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