February 3, 2021 NHTSA CAMPAIGN NUMBER: 21V047000
Stove Saddle Valves may Leak Gas
A gas leak can increase the risk of a fire.
NHTSA Campaign Number: 21V047
Manufacturer BIGFOOT INDUSTRIES, INC.
Components EQUIPMENT
Potential Number of Units Affected 90
Summary
Bigfoot Industries, Inc. (Bigfoot) is recalling certain 2020-2021 25b25FB, 25B25RQ, 25B21FB, and 25B21RB recreational vehicles, equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak.
Remedy
Bigfoot will notify owners, and Dometic dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. The recall began March 18, 2021. Owners may contact Bigfoot customer service at 1-250-546-2155.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
February 19, 2021
IMPORTANT SAFETY RECALL
This notice applies to your RV.
RVs Affected: Bigfoot 2500 Series Travel Trailers 2020-2021
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-047
Dear Valued Customer:
This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act
RE: Dometic S31, R1731, AND R2131 Series COOKING STOVES; Recall – 21V-047
Dometic Corporation has decided that a defect which is related to motor vehicle safety exists on the S31, R1731, AND R2131 Series COOKING STOVES that were manufactured between May of 2018 and July 9, 2020.
The Problem:
The user of a recreational vehicle or marine vessel can become aware of the potential defect when, after some period of usage, begins to smell gas near the stove when it is not in operation; if the user or other servicer then attempts to tighten the bolts that hold the valves under the stove burners, the tightening action can cause irreversible damage to the o-ring seal at the valve(s), resulting in a continuous gas leak. Such leak can result in a fire.
Affected Units:
The potentially affected Cooking Stoves have the following model series numbers
S31 with suffixes BMFBO, BPFBO, SPCMO, SPFMO
R1731 with suffixes BBPFBO, BBPCMO, BBPFBR, BBPFMO, BDICMO, BSPCMO, BSPCMR, BSPFBO, BSPFBR, BSPFMO, BSPFMR, SLICMO, SSPCMO, SSPFBO, SSPFBR, SSPFMO, AND SSPFMR
R2131 with suffixes BBPFBO, BBPCMO, BSPCBO, BSPCMO, BSPFBO, BSPFMO, BSPFMR, SSPCMO, SSPFMO,
The potentially affected Cooking Stoves have serial number ranges as follows:
the S31 Cooking Stoves that are in the population of the potentially defective units are between SU02100001 – SU0210100; SU93600001 – SU93600300; and SU82200001 – SU83900100.
the R1731 and R2131 Cooking Stoves that are in the population of the potentially defective units are between 81897193 through 02799381.
IF YOU OWN ONE OF THE UNITS SHOWN ABOVE AND YOU SMELL GAS, BECAUSE GAS CAN LEAK INTO THE RV THROUGH A DAMAGED STOVE VALVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE STOVE VALVE IS REPAIRED AND DO NOT ATTEMPT TO USE THE COOKING STOVE. OPEN ALL WINDOWS AND DOORS TO DISSIPATE GAS FUMES. REMOVE ALL IGNITION SOURCES FROM THE AREA INSIDE THE RV UNTIL ALL TRACES OF GAS SMELL ARE GONE. DO NOT ATTEMPT TO USE ANY GAS APPLIANCE IN THE RV INCLUDING THE COOKING STOVE UNTIL THE REMEDY IS INSTALLED ON YOUR S31, R1731, OR R2131 COOKING STOVE.
DO NOT ATTEMPT TO REPAIR A GAS LEAK OCCURING WITHIN OR EMANATING FROM THESE COOKING STOVES ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN.
How do I know if my COOKING STOVE is part of the 21V-047 NHTSA Recall?
- Find the S31, R1731, OR R2131 SERIES model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised. (see below)
- If you are unsure, call 888-943-4905 or 574-389-3713 or go to Dometic.com to confirm that your S31, R1731, OR R2131 SERIES COOKING STOVE is one in the population of Recalled units for Recall 20E071.
How do I remedy my S31, R1731, OR R2131 SERIES COOKING STOVE with the Dometic Remedy, Without Cost?
- Make sure you keep this notice.
- DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOU SMELL GAS.
- Whether you experience the “gas smell” or not: Contact any Dometic authorized dealer/service center or call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713. They will direct you to a Service Center to have the remedy installed on your RV or Boat S31, R1731, or R2131 cooking stove so that the leak from this potential defect will not occur in the future.
- The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after December 1, 2020 and will be installed at NO COST to you. The Remedy kit consists of gaskets, washers, and thread locking bolts. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one (1) hour.
- DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK OR MAKE A VERY SMALL GAS LEAK THAT YOU CAN SMELL WORSE AND COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT.
- There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 21V-047 Cooking Stove Recall Response Card and sends it back to Dometic. The Recall Response Card is already set up with postage for return.
If YOU no longer Own the RV or Boat with the S31, R1731, or R2131 cooking stove: If you are no longer an owner of an RV or Boat that has an S31, R1731, or R2131 cooking stove, please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 and tell us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner.
You May Receive More Than One Mailing Regarding Recall 21V-047:
In order to reach as many customers who, own an RV or Boat with the Dometic S31, R1731, or R2131 cooking stove installed, Dometic Corporation and the original equipment manufacturers of RV’s, and Boats will each send notifications, which ALL pertain to the same single Recall (21V-047).
One Final Request:
Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your S31, R1731, or R2131 cooking stove is one of the models shown here and if it is in the recall population. Follow these instructions so that you remain safe and your cooking stove gets the proper remedy installed.
In the event that you find it difficult to carry out the instructions provided, please call our Recall Line at 888-943-4905 or 574-389-3713. If you still cannot complete the remedy and are dissatisfied with our service, you can contact the National Highway Traffic Safety Administration at https://www.safercar.gov,or call the toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153).
On a personal note:
Dometic Sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use and serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you.
Sincerely;
Patrick N. McConnell
Dometic Corporation
Director Product Safety, Compliance, & Engineering Services
5155 Verdant Dr.
Elkhart, IN 46516
Bigfoot Industries (2010) Inc. appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Bigfoot Industries, in cooperation with your authorized Dometic retailer, will strive to minimize any inconvenience to you caused by this program.
SEOCONTENT-START
November 10, 2020
IMPORTANT SAf£TY RECALL INFORMATION
.0._ -__ Issued in Accordance
With Federal Law • This notice is sent to you in accordance with the requirements of the National
Highway Traffic and Motor Vehicle Safety Act.
RE: NHTSA RECALL 20E071 for Dometic R1731, R2131 and S31 recreational vehicle cooking
stoves.
Dear Valued Dometic Customer;
Dometic Corporation has determined that a potential defect, which is related to motor vehicle safety, exists
with respect to the R1731, R2131 AND 531 cooking stoves manufactured between May of 2018
and July 9th , 2020. Dometic’s records show that some of the product, (“cooking stoves”) listed below were
purchased by your company and may either be in your inventory or have been installed in an RV that your
company sells. Dometic apologizes for the inconvenience that this places on your business and the
requirement that you now have, per 49CFR Part 573, to initiate your own recall to handle these products.
Please Note: that as of this notice it is unlawful for you to sell a product that is installed but not sold
or is in your inventory before it has had the remedy applied to the product.
Dometic is advising you to locate ALL of the following models of recreational vehicle cooking stoves and
quarantine those that have not been installed in an RV or that are still in your inventory. Further, you will
need to collect model, serial#, and VIN# of ALL RV’s that have been shipped with these model cooking
stoves installed and provide that list to Dometic Corporation as early as possible. The following models
may be in your inventory.
R1731 with suffixes BBPFBO, BBPCMO, BBPFBR, BBPFMO, BDICMO, BSPCMO, BSPCMR, BSPFBO,
BSPFBR, BSPFMO, BSPFMR, SLICMO, SSPCMO, SSPFBO, SSPFBR, SSPFMO, AND SSPFMR
R2131 with suffixes BBPFBO, BBPCMO, BSPCBO, BSPCMO, BSPFBO, BSPFMO, BSPFMR, SSPCMO,
SSPFMO, .
531 with suffixes BMFBO, BPFBO, SPCMO, SPFMO
Further, the serial number range of the R1731 and R2131 Cooking Stoves that are in the population of the
potentially defective units is between 81897193 through Q2799381.
Also, the serial number range of the 531 Cooking Stoves that are in the population of the potentially
defective units are between SU02100001 – SU02100100, SU93600001 – SU93600300, SU82200001 –
SU83900100, and SU93400001 – SU93400100.
Dometic is working on, but has not identified, a remedy for this potential defect at this time, but will advise
you when a remedy kit is available. Please do not make any attempt at a repair until factory
specifications and a remedy kit are forthcoming. Any remedy that Dometic employs to mitigate the gas
leaks at the saddle valve to manifold connection will include a remedy kit, instructions, a mandatory recall
response card (to be filled out at the time of repair), and specific requirements that an authorized service
center must install the remedy free of charge to the end use customer. All remedy applications at the OEM
will require that the recall response card be filled out and returned to Dometic when the remedy is applied.
The remedy recall response card is an essential requirement to protect both the OEM and Dometic in the
record keeping and reporting of the recall remedy process to NHTSA.
Please advise all of your dealer body organizations, that as of this notice, it is unlawful for them to sell
a product that is installed but not sold to an end user or is in their inventory before it has had the
remedy applied to the product.
9083_03_01AD_ V1 .1
Further, we understand that you may have sold and shipped product ahead of this notice. We are willing to
participate in supporting you, if you would like for us to do that, by distributing the same remedy packets to
your end-use customers. Whether you choose to allow us to conduct this remedy campaign for you or
whether you elect to conduct the campaign on your own, please provide Dometic with lists of customers,
the vehicle type, VIN number, and other pertinent information needed to contact these customers so that
we may keep appropriate records of users as well as remedies installed and so that we may comply with
our reporting responsibilities to NHTSA. In any event, see section below entitled “What you need to do.”
THE PROBLEM:
If you have built an RV or in some cases a boat and have installed an R1731 or R2131 or S31 “cooking
stove” a gas leak may occur at the joint between the gas saddle valve for the burners and the manifold
under the burner surface. Although, this is located inside the “cooking stove” enclosure we have had
multiple complaints of “gas smell” and one incident where the piezo igniter and one control knob was
distorted by the temperature rise within that enclosure. Our data indicates, and Dometic believes that these
leaks are a result of field adjustment and overtightening of securement bolt for the saddle valve to manifold
connection. Nevertheless, Dometic is addressing this by initiating a recall and applying a remedy to this
population of R1731, R2131 and S31 “cooking stoves”.
What Dometic Will Do:
Dometic is aggressively approaching all OEM’s, Dealers, Retailers, and End Users with Certified Letters,
(for which they must sign), defining the product, models, population, and directions on action to be taken.
The remedy will consist of 1) instructions 2) remedy kit 3) Recall Response Card to be filled out and
returned at the time of remedy application. Again, Dometic is supplying this recall remedy at no
charge.
If you are unsure, call 888-943-4905 or 57 4-389-3713 or go towww.Dometic.com to confirm that your
R1731 or R2131 or S31 is within the population of Recalled units for Recall 20E071.
What you need to Do:
Pursuant to NHTSA regulations, 49CFR 573.6, upon receipt of this notice, the OEM must file its own
Defect Report to NHTSA. If any of the vehicles in which the “cooking stoves” are installed are to be sold
into Canada, you should also submit a defect report to Transport Canada.
Please make sure that you send Dometic an inventory of ALL units with one of these products in your
stock, so that we can apply the remedy expeditiously. ·The remedy is being supplied at no charge.
If you would like to have Dometic’s recall management company, Stericycle, assist in the recall notification
process please provide a listing in excel format via email to [email protected]. The listing
should contain the Customer Name, Address, City, ST, Zip Code, Phone# (if available), and Vehicle VIN#.
We understand that the list will be used solely for the purposes of this recall. The list should be split into
two distinct groups:
1. Dealers
2. Owner/End Users
If you have any questions, please call us at call 888-943-4905 or 57 4-389-3713.
Sincerely;
Patrick N. McConnell
Dometic Corporation
Director Product Safety, Compliance, & Engineering Services
5155 Verdant Dr.
Elkhart, IN 46516
9083_03_01 BD_ V1 .1
SEOCONTENT-END
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| BIGFOOT | 2500 SERIES | 2020-2021 |
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| DOMETIC | COOKING STOVE | |
11 Associated Documents
Recall Acknowledgement
RCAK-21V047-7331.pdf 645.877KB
Defect Notice 573 Report
RCLRPT-21V047-2525.PDF 213.264KB
Recall 573 Report-Amendment 1
RCLRPT-21V047-4377.PDF 213.259KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V047-4114.PDF 211.126KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V047-3871.pdf 1222.821KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V047-1114.pdf 498.015KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V047-3065.PDF 211.226KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V047-5843.PDF 211.306KB
Recall 573 Report- Amendment 3
RCLRPT-21V047-1607.PDF 213.915KB
Recall 573 Report- Amendment 2
RCLRPT-21V047-7069.PDF 213.943KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V047-5188.PDF 211.412KB
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