March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V152000
Brake Pedal Bolt Could Come Loose
Malfunctioning brake lights can fail to alert other motorists of the driver’s intention, increasing the risk of a crash.
NHTSA Campaign Number: 21V152
Manufacturer Daimler Vans
USA, LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 56,534
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3BREBOL.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Vans Recalls
| TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Initial Recall Campaign Notification Models 907 (Sprinter) Model Years 2019-2020 Brake Pedal Bearing Block | DATE: March, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | Brake Pedal Bearing Block | |
| 2021030018 | PDGBREBOL | ||
| This is to notify you of an upcoming Recall Campaign concerning the brake pedal bearing block on approximately 56,534 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “PENDING” in VMI and cannot be sold. | |||
| Background | |||
| Issue | Mercedes-Benz AG (MBAG) the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain platform 907 (VS30) Sprinter vehicles, the retaining washer on the bolt that connects the brake pedal to its bearing block could come loose. If the retaining washer comes loose, over time it could detach from the bolt, and in the worst case and with ongoing use of the brake pedal, the bolt may work its way out of the bearing block on one side. If this occurs, the brake lamp switch may become permanently activated even when the brake pedal is not pressed. If the brake lamps are permanently illuminated, it would not be possible for following traffic to determine the braking intention of the vehicle, which could increase the risk of a crash. | ||
| What We’re Doing | DVUSA will conduct a voluntary recall campaign. Mercedes-Benz or Freightliner customers affected by this measure will be informed about the recall and the necessary next steps in writing and will receive notice through the interim customer notification. | ||
| Parts | Parts are still being verified.
An additional notification will be sent when parts are available for repair. | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2019-2020 | ||
| Vehicle Model (s) | Sprinter(907) | ||
| Vehicle Populations | |||
| Total Recall | 56,534 | ||
| Dealer Inventory | 604 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter
| |||
| Next Steps/Notes | |||
| Customer Notification Timeline | An owner notification letter will be mailed in April 2021. | ||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer. | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
SEOCONTENT-START
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle
VIN: 123456
Retaining Washer on Brake Pedal Bolt
NHTSA Recall ID: 21V152
April, 2021
123456
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 – 2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles
What is the concern?
MBAG has determined that on certain Sprinter vehicles, the retaining washer on the bolt that connects the brake pedal to its bearing block could come loose. If the retaining washer were to come loose, over time it could detach from the bolt, and in the worst case and with ongoing use of the brake pedal, the bolt might separate from the bearing block on one side. If this were to occur, the brake lamp switch could become continuously activated even when the brake pedal is not pressed. If the brake lamps are continuously illuminated, it would not be possible for following traffic to determine the braking intention of the vehicle, which could increase the risk of a crash.
Unfortunately, the parts to remedy this are not yet available. We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
.
A vehicle identification number (VIN)-based recall lookup tool on our website offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.
Please visit www.mbvans.com/en/recall-information. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
•A safety defect exists in your vehicle.
•Remedy parts are not yet available for your vehicle
•We will contact you again once parts are available.
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of
time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY
1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the
ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact
them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER _________________________
NEW OWNER INFORMATION
OR
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
*****************************************************************************************
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL FINAL NOTICE 2021050005
This notice applies to your vehicle
VIN:
Install Additional Retaining Ring on Brake Pedal Bracket
NHTSA Recall ID: 21V152
June, 2021
Dear Mercedes-Benz Sprinter Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the issue? MBAG has determined that on certain Sprinter vehicles, the retaining washer on the bolt that connects the brake pedal to its bearing block could come loose. If the retaining washer were to come loose, over time it could detach from the bolt, and in the worst case and with ongoing use of the brake pedal, the bolt might separate from the bearing block on one side. If this were to occur, the brake lamp switch could become continuously activated even when the brake pedal is not pressed. If the brake lamps are continuously illuminated, it would not be possible for following traffic to determine the braking intention of the vehicle, which could increase the risk of a crash. What will your Mercedes-Benz Dealer do? An authorized Mercedes-Benz dealer will install an additional retaining ring on the bearing bracket of the brake pedal. Steps to take. For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate nearest Mercedes-Benz dealers visit https://www.mbvans.com or call 1-800 FOR-MERCEDES (1-800-367-6372) Please mention you are scheduling an appointment to install additional retaining ring on brake pedal bracket under Recall Campaign #2021050005. This could take approximately 45 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information.
Should you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
A remedy is available for your vehicle.
Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
EXPORTED
LEASE, VEHICLE RETURNED
SCRAPPED
SOLD
STOLEN
OTHER _________________________
NEW OWNER INFORMATION
OR
MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN:
********************************************************************************************
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL FINAL NOTICE 2021050005
This notice applies to your vehicle
VIN: 123456
Install Additional Retaining Ring on Brake Pedal Bracket
NHTSA Recall ID: 21V152
June, 2021
123456
Dear Mercedes-Benz Sprinter Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019-2020 Mercedes-Benz Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the issue?
MBAG has determined that on certain Sprinter vehicles, the retaining washer on the bolt that connects the brake pedal to its bearing block could come loose. If the retaining washer were to come loose, over time it could detach from the bolt, and in the worst case and with ongoing use of the brake pedal, the bolt might separate from the bearing block on one side. If this were to occur, the brake lamp switch could become continuously activated even when the brake pedal is not pressed. If the brake lamps are continuously illuminated, it would not be possible for following traffic to determine the braking intention of the vehicle, which could increase the risk of a crash.
What will your Mercedes-Benz Dealer do?
An authorized Mercedes-Benz dealer will install an additional retaining ring on the bearing bracket of the brake pedal.
Steps to take.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate nearest Mercedes-Benz dealers visit https://www.mbvans.com or call 1-800 FOR-MERCEDES
(1-800-367-6372)
Please mention you are scheduling an appointment to inspect power steering hose clamps under Recall Campaign #2021050005.
This could take approximately 45 minutes. This service will be provided free of charge. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within
10 business days to comply with Federal Regulations.
A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recall-information.
Should you have any questions, please contact your authorized Mercedes-Benz dealer. We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Mercedes-Benz USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑EXPORTED
❑LEASE, VEHICLE RETURNED
❑SCRAPPED
❑SOLD
❑STOLEN
❑OTHER _________________________
❑NEW OWNER INFORMATION
OR
❑MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN: 123456
IMPORTANT SAFETY RECALL
Mercedes-Benz USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
SEOCONTENT-END
16 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FREIGHTLINER | SPRINTER 1500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 2500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 3500 | 2019-2020 |
| FREIGHTLINER | SPRINTER 4500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 1500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 2500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 3500 | 2019-2020 |
| MERCEDES-BENZ | SPRINTER 4500 | 2019-2020 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-21V152-1038.pdf 715.274KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V152-9175.pdf 525.161KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V152-9774.pdf 498.305KB
Recall 573 Report- Amendment 1
RCLRPT-21V152-4986.PDF 215.442KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V152-6713.pdf 170.073KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V152-9706.pdf 187.124KB
Interim Owner Notification Letter(Part 577)
RIONL-21V152-0212.pdf 158.677KB
Defect Notice 573 Report
RCLRPT-21V152-6557.PDF 215.405KB
Recall Acknowledgement
RCAK-21V152-7886.pdf 645.489KB
Interim Owner Notification Letter(Part 577)
RIONL-21V152-8992.pdf 194.205KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V152-1024.PDF 211.144KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V152-3709.PDF 211.331KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V152-4301.PDF 211.239KB
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