April 8, 2021 NHTSA CAMPAIGN NUMBER: 21V247000
Door Fasteners Can Strip Allowing Door to Detach
The stripped fasteners can pull out of the frame, detaching the rear door and increasing the risk of injury.
NHTSA Campaign Number: 21V247
Manufacturer Keystone
RV Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 86
Summary
Keystone RV Company (Keystone) is recalling 2020-2021 Dutchmen Aspen Trail 2760THS and Aspen Trail 3250THS trailers. The ramp door fasteners may be installed improperly causing them to strip.
Remedy
Keystone will notify owners, and dealers will inspect the hinge fasteners and add nuts with a lock washer, free of charge. Owner notification letters were mailed no April 30, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
4/21/21
Keystone RV Company
SAFETY ADVISORY # 21-404
Aspen Trail Ramp Door Fasteners
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have ramp door fasteners that were improperly installed and can strip out. Under certain conditions while loading items into the rear garage area, the ramp door fasteners can strip and pull out of the frame, leading to an increased risk of personal injury.
| Models Included: | 2020 – 2021 Aspen Trail Travel Trailers: 2760THS, 3250THS, 3251THS |
| Serial Number Ranges: | 2020 L8921666 – L8923021
2021 M8920182 – M8921725 |
| Parts Required: | 12 – KRV # 398231 – Nut – 3/8″ x 16 – Hex – Kep – Zinc
(This part may be ordered in bulk without a VIN) |
| Tools Required: | – 1/4” Ratchet Wrench or 1/4” Cordless Impact – 7/16 Socket
– T-45 Torx tamper Resistant Bit (if needed) |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to add 3/8” x 16 lock nuts to the existing ramp door hinge bolts.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Install and finger tighten all 12 nuts on the existing ramp door hinge bolts. See Figure 1 and 2
Step 3
Using a 7/16” socket and Cordless Impact firmly tighten the lock nuts against the frame. If using a ratcheting wrench use a quick action to tighten the lock nut as the bolts may loosen and a T-45 Tamper Resistant Torx bit will be needed to keep the self-threading bolts from backing out. Figures 3.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7140442A
In the Complaint section note: Safety Advisory # 21-404
In the Cause section note: Safety Advisory # 21-404
In the Correction section note: Installed lock nuts
The amount of time authorized for this repair is .5 hour.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at (855) 382-4100 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-247
Safety Advisory: 21-404
April 30, 2021
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Aspen Trail Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been decided that the vehicles in the recall population have ramp door fasteners that were improperly installed and can strip out. Under certain conditions while loading items into the rear garage area, the ramp door screws can strip and pull out of the frame, leading to an increased risk of personal injury.
What we will do
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect the hinge fasteners and add nuts with a lock washer to the existing self-threading bolts. We have enclosed the 3/8” x 16 locking nuts. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do
Do not use the ramp door until a 3/8” x 16 lock nuts can be installed on the existing bolts, this is the remedy to resolve the improper installation. If you require assistance installing the locking nuts, please make an appointment with your dealer and bring the unit to the dealership and they will install the locking nuts at no cost to you. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Aspen Trail Ramp Door Fasteners Repair Instructions
| Parts Required: | 12 – KRV # 398231 – Nut – 3/8″ x 16 – Hex – Kep – Zinc (Provided) |
| Tools Required: | – 1/4” Ratchet Wrench or 1/4” Cordless Impact
– 7/16 Socket – T-45 Torx tamper Resistant Bit (if needed) |
The remedy is to add 3/8” x 16 lock nuts to the existing ramp door hinge bolts.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Install and finger tighten all 12 nuts on the existing ramp door hinge bolts. See Figure 1 and
PO Box 2000 – Goshen, IN 46527-2000
Phone: (866) 425-4369 – Fax: (866) 273-1451
www.keystonerv.com
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 21-404
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020-2021 Aspen Trail Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population have ramp door fasteners that were
improperly installed and can strip out. Under certain conditions while loading items into the rear
garage area, the ramp door fasteners can strip and pull out of the frame, leading to an increased
risk of personal injury. The vehicles included in the recall are:
2020-2021 Aspen Trail, Models 2760THS, 3250THS, 3251THS
Serial Number Ranges: 2020 L8921666 – L8923021
2021 M8920182 – M8921725
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #21-404,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 21V-247
CAN: 2021-211
Safety Advisory: 21-404
April 23, 2021
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| DUTCHMEN | ASPEN TRAIL | 2020-2021 |
11 Associated Documents
Recall 573 Report – Amendment 2
RCLRPT-21V247-6979.PDF 215.024KB
Recall 573 Report – Amendment 1
RCLRPT-21V247-5118.PDF 214.973KB
Remedy Instructions and TSB
RCRIT-21V247-1572.pdf 138.766KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V247-2687.PDF 211.144KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V247-0397.pdf 162.103KB
Defect Notice 573 Report
RCLRPT-21V247-3649.PDF 214.911KB
Recall Acknowledgement
RCAK-21V247-2277.pdf 646.004KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc) – 21-404 dealer email scheduled send for 4-23-2021
Recall Quarterly Report #3, 2021-4
RCLQRT-21V247-3649.PDF 211.33KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V247-4108.PDF 211.243KB
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