May 11, 2021 NHTSA CAMPAIGN NUMBER: 21V334000
High Pressure Fuel Rail Assembly May Leak Fuel
A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA Campaign Number: 21V334
Manufacturer Rosenbauer
America
Components FUEL SYSTEM, DIESEL
Potential Number of Units Affected 697
Summary
Rosenbauer America (Rosenbauer) is recalling certain 2016-2021 Commander, Warrior, Avenger, and 2019 Commercial M2 106 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Remedy
Dealers will inspect and replace the rail as necessary, free of charge. Interim owner notification letters were mailed on July 9, 2021. Owners may contact Rosenbauer customer service at 1-651-462-1000.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall 21V-334 / 21E-032
IMPORTANT SAFETY RECALL
Owner
Attention:
Address
City, State, Zip,
Country
VIN & Engine Serial Number
July 21, 2021
Re: Safety Recall Notice NHTSA Recall ID# 21V-334/Cummins Recall # 21E-032
Dear Owner of a Rosenbauer Fire Apparatus:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may have a defect that could increase the risk of fire due to a potential leak or mist of fuel near an ignition source, which could result in an unexpected injury or damage to your vehicle.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
What is the issue?: Due to the safety risk of fire due to a potential fuel leak, Rosenbauer America is recalling certain fire trucks of the following make-models for 2016-2021 chassis that have the recalled L9 and ISX12 diesel engine: Rosenbauer Commanders, Avengers, Warriors as well as Commercial 348, 365, 108SD, 114SD, M2 112, M2 106, M2 114SD, T370, T400, T440, T800. The Cummins engines were installed in the impacted trucks from January 2017 through May 2021.
How do I know if my truck has this type of equipment? Rosenbauer has worked with Cummins to reconcile the recalled engine serial number to the truck’s VIN. If you have received this letter, we believe the VIN listed above has the recalled engine. However, we request that you verify the engine serial number (ESN) and contact us immediately if the engine serial number listed here is incorrect. Please also check for any diesel fuel leaks and if you see any, contact us and your authorized Cummins service provider so you can get it resolved immediately.
How do I resolve this important safety recall? Contact your local authorized Cummins service provider or distributor to schedule the inspection of your recalled engine. You should plan on the initial inspection to take 1-3 hours. Even though Cummins is expecting less than 1% of engines to be defective, please keep in mind that if the inspection proves that there is a defect, then your Cummins service provider will need to request replacement parts which will put your truck out of service until new parts can be shipped and installed. We don’t expect this to happen very often but it is a variable to plan for. All inspections and remedies will be provided free of charge.
Once your truck has been inspected, we ask that you either email us the information found in the attached post card at [email protected] or mail it back to us with the prepaid postage.
This way we can keep track of the trucks that have been inspected for our reporting to the National Highway Traffic Safety Administration.
You can find your local service provider by visiting https://www.cummins.com/locations or calling 1800-286-6467 (1-800-CUMMINS). If you are having a hard time finding your local Cummins service provider, please reach out to us or your Rosenbauer Dealer.
What if I already paid to have this repair completed: Contact Rosenbauer and your Rosenbauer Dealer with the details of the repair as well as a proof of service from Cummins or your Cummins service provider. Once we have received proof of completion, we will mark your truck as having been remedied.
What if I no longer own this truck: please contact Rosenbauer to provide the new owner information. Rosenbauer will then contact the new owner.
If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days to comply with federal regulations or you can contact [email protected] for assistance.
If after having attempted to take advantage of this recall you believe you have not been able to have your fire apparatus remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
Rosenbauer America Warranty Department
100 Third Street
Lyons, South Dakota 57041
PH: 605-543-5591
Engine Serial Number Identification Instructions:
1. Lift the chassis cab and locate the Cummins engine:
2. The black serial tag is above the wiring on the passenger side.
3. It will show the engine serial number. Ensure that it matches the ESN at the top of this letter.
21E032 Cummins ISX12 & L9 Fuel Rail Assembly Inspection and Repair Procedure: External Fuel Leaks
http://oemdtc.com/6157/21e032-cummins-isx12-l9-fuel-rail-assembly-inspection-and-repair-procedure-external-fuel-leaks
SEOCONTENT-START 21V-334 [email protected] IMPORTANT INTERIM SAFETY RECALL NOTICE Owner Attention: Fire Chief Address City, State, Zip, Country VIN & Engine Serial Number 7/10/21 Re: Interim Safety Recall Notice NHTSA Recall ID# 21V-334 Dear Owner of a Rosenbauer Fire Apparatus: This interim notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may have a defect that could increase the risk of fire due to a potential leak or mist of fuel near an ignition source, which could result in an unexpected injury or damage to your vehicle. Federal law requires the Recall Remedy completed on this unit prior to customer delivery. What is the issue?: Due to the safety risk of fire, Rosenbauer America is recalling certain fire trucks: 2016-2020 Rosenbauer Commanders, 2016-2020 Rosenbauer Warriors, 2018-2020 Rosenbauer Avengers, 2019 Commercial M2 106 that have an L9 or ISX12 diesel engine identified as part of the recall by the Cummins serial number. The Cummins engines were installed in the impacted trucks from January 2017 through May 2021. How do I know if my truck has this type of equipment? Rosenbauer has worked with Cummins to reconcile the recalled engine serial number to the truck’s VIN. If you have received this letter, we believe the VIN listed above has the recalled engine. However, we request that you verify the engine serial number (ESN) and contact us immediately if the engine serial number listed here is incorrect. How do I resolve this important safety recall? Rosenbauer is currently working with Cummins to develop a permanent remedy and firm schedule on when you can schedule your truck’s inspection. The expected recall launch date is July 19 but is subject to change. Your local authorized Cummins service provider may not be able to inspect and service your engine until after this date. Thus when the schedule is firm, you will receive a second notification from Rosenbauer with more details. In the meantime, please check your fuel rails for signs of leaking and contact Rosenbauer and your authorized service Cummins provider if leaks are identifed. All inspections and remedies will be provided free of charge. What if I no longer own this truck: please contact Rosenbauer to provide the new owner information. Rosenbauer will then contact the new owner. 21V-334 [email protected] If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days to comply with federal regulations or you can contact [email protected] for assistance. If after having attempted to take advantage of this recall you believe you have not been able to have your fire apparatus remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800- 424-9153); or go to https://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Rosenbauer America Warranty Department 100 Third Street Lyons, South Dakota 57041 PH: 605-543-5591 21V-334 [email protected] Engine Serial Number Identification Instructions: 1. Lift the chassis cab and locate the Cummins engine: 2. The black serial tag is above the wiring on the passenger side. 3. It will show the engine serial number. Ensure that it matches the ESN at the top of this letter. ******************************************************************************************************************* 1 Lisa Sampson To: dealers Hello again – An update on Recall 21V-334 (Cummins Recall # 21E-032): – The field campaign launch has been pushed out. – Cummins is tentatively expecting to launch on July 19th, however, the date is fluid as they are procuring enough parts. – The plan hasn’t changed from what is stated below. – I will be mailing interim notification letters to the customers as per required by NHTSA. See attached version. Feel free to reach out if you have any questions. I’m working with Cummins to firm up the launch date and will keep you posted. Lisa Sampson Rosenbauer America, LLC Compliance Manager 100 3rd St. Lyons, SD 57041 Tel: 605-543-5591 x9512 [email protected] www.RosenbauerAmerica.com ******************************************************************************************************************* 1 Lisa Sampson From: Sent: To: Subject: Attachments: Good Afternoon, We have identified a firm list of trucks impacted by the 21V-334 Cummins Engine Recall. Here are some additional details: – Cummins plans to fully launch the campaign June 24th or later. – Until the campaign is fully launched, your authorized Cummins service provider will not see the campaign in their system. – The reason for the delay is because Cummins is procuring enough parts to support the campaign when launched. – Once launched, the nearest authorized Cummins service provider can perform the recall remedy and repair if a defect is found. – The authorized Cummins service provider will need to procure a tool and crush washers from Cummins distribution in order to perform the inspection, which should take .5 hours. – Cummins is expecting <1% of defects. Should they find a defect, they are expecting that they will need to replace the fuel rail but more information to come. – Because Rosenbauer needs to report the recall completion progress to NHTSA, I will need to know when each truck has been inspected and if it passed/failed. We will be using our SRS system for this. Once I receive a firm date from Cummins on their launch, I will send official notification letters to our customers as well as you. I will detail out what information the Cummins service providers require to schedule the inspection. For now, I know that these trucks will be impacted. Feel free to reach out if you have any questions. If not, we’ll be in contact in a few weeks. ESN VIN Job Owner 74209303 54F2CB714JWM12014 17593 BAY SHORE FIRE DEPARTMENT 74209295 54F2CB718JWM12016 17595 BAY SHORE FIRE DEPARTMENT 74209299 54F2CB716JWM12015 17594 BAY SHORE FIRE DEPARTMENT 75064658 54F3DE719JWM12013 7528 BAY SHORE FIRE DEPARTMENT 74204883 54F2AB710JWM11979 14392 SOUTH HEMPSTEAD, NY 75067896 54F3DE71XJWM12070 74453 SEAFORD, NY FIRE DISTRICT 74322063 54F2CB717JWM12251 17762 VILLAGE OF FARMINGDALE 74321999 54F2CB715JWM12250 17761 VILLAGE OF FARMINGDALE 74412194 54F2CB818KWM12338 17848 LINDENHURST FIRE DEPARTMENT 74412185 54F2CB81XKWM12339 17849 LINDENHURST FIRE DEPARTMENT 74578694 54F2CB716KWM12520 17989 MANORVILLE FIRE DISTRICT 74578665 54F2CB718KWM12521 17990 MANORVILLE FIRE DISTRICT 74578677 54F2CB71XKWM12522 17991 MANORVILLE FIRE DISTRICT 74484050 54F2AA618KWM12388 17885 FLORAL PARK CENTRE FIRE COMPANY REDACTED LIST Lisa Sampson Wednesday, June 9, 2021 2:46 PM REDACTED DEALER RE: Informal Notification – Re: Upcoming Recall 21V-334 – DEALE R REDACTED Rosenbauer’s 573 Amendment 1 filing_RCLRPT-21V334-3613.PDF 2 Lisa Sampson Rosenbauer America, LLC Compliance Manager REDACTED www.RosenbauerAmerica.com From: Lisa Sampson <REDACTED> Sent: Thursday, May 20, 2021 1:33 PM To: recalls <[email protected]> Subject: Informal Notification – Re: Upcoming Recall 21V-334 Hello Valued Rosenbauer Dealers, We have submitted our initial paperwork to NHTSA and Transport Canada regarding an upcoming recall initiated by Cummins for a population of 697 trucks with certain L9 and ISX12 engines. The engine’s fuel rail assembly may develop leaks, which may result in an undetected prolonged diesel fuel spray. A leak involving spraying and/or misting fuel in the presence of an ignition source may increase the risk of fire. If you witness a leak, please contact us immediately. I have attached the recall notification sent to Rosenbauer from Cummins but you are welcome to look up a more detailed report on the NHTSA website: www.safercar.gov. Rosenbauer will work with Cummins who will perform the remedy which is inspection/reassembly and replace the fuel rail if defective. They are expecting <1% defect. This email is to provide an informal notification as we gather information before we submit a formal letter or email to you as well as the owners. Information that we are gathering are exactly which trucks are impacted as well as their current location (in WIP, at the dealer, at the customer) and how we will handle the repair (i.e. logistics). I anticipate sending official letters to the customers by the beginning of July (maybe sooner) and will let you know when we have solidified the list and plan of action. Feel free to reach out should you have any questions regarding recalls or technical service bulletins at [email protected]. Lisa Sampson Rosenbauer America, LLC REDACTED www.RosenbauerAmerica.com ******************************************************************************************************************* Recall 21V-334 / 21E-032 [email protected] IMPORTANT SAFETY RECALL Attention: Dealer Name July 15, 2021 Re: Safety Recall Notice NHTSA Recall ID# 21V-334 / Cummins Recall 21E-032 Dear Rosenbauer Dealer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may have a defect that could increase the risk of fire due to a potential leak or mist of fuel near an ignition source, which could result in an unexpected injury or damage to your vehicle. Federal law requires the Recall Remedy completed on this unit prior to customer delivery. What is the issue: Due to the safety risk of fire due to a potential fuel leak, Rosenbauer America is recalling certain fire trucks of the following make-models for 2016-2021 chassis that have the recalled L9 and ISX12 diesel engine: Rosenbauer Commanders, Avengers, Warriors as well as Commercial M2 106. The Cummins engines were installed in the impacted trucks from January 2017 through May 2021. How do I know if my truck has this type o equipment: Rosenbauer has worked with Cummins to reconcile the recalled engine serial number to the truck’s VIN. We are still asking the customer to verify the engine serial number (ESN) and contact Rosenbauer immediately if the engine serial number listed here is incorrect. Please also check every vehicle for any diesel fuel leaks and if you see any, contact us and your authorized Cummins service provider so it can get resolved immediately. How is this safety recall resolved: We are telling customers they can contact their local authorized Cummins service provider to schedule the inspection of the recalled engine. Each inspection can take 1-3 hours and even though Cummins is expecting less than 1% of the engines to be defective, it is best to be prepared for the event of a defect being found as that repair time can put the truck out of service ntil new parts are shipped overnight and installed. We don’t expect this to happen very often but it is a variable. All inspections and remedies will be provided free of charge. What do we need from our dealers: we are asking the customer to email us or send in a prepaid postage postcard with the information of when and where they got their truck remedied. We will then enter SRS tickets in the system. If you have performed the remedy as an authorized Cummins service provider, please submit an SRS ticket with the following information: date of remedy completion and engine serial number. If possible, indicate Recall # 21V-334 in the complaint area. What if the customer already paid to have this repair completed: the customer should contact Rosenbauer and their Dealer with the details of the inspection as well as proof of service from the Cummins service provider. Once we have reviewed these details, we will coordinate reimbursement to the customer as the service should have been provided free of charge. If you performed the repair, please complete an SRS ticket and upload an invoice. Recall 21V-334 / 21E-032 [email protected] What if the customer listed no longer owns this truck: the customer should contact Rosenbauer to provide the new owner information. Rosenbauer will then contact the new owner. If the customer listed is no longer lessor of this vehicle: we ask the customer to please forward a copy of this notice to the lessee within 10 days to comply with federal regulations or to contact us for assistance. We apologize for any inconvenience this safety recall may cause, but safety is our first concern. Lisa Sampson will be your main point of contact regarding this recall. Owner notification letters will be mailed by July 21, 2021 or sooner. NHTSA’s contact information should you need it is: National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327- 4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Truck(s) included in this recall: (VIN, Job, ESN, Owner Name) Sincerely, Rosenbauer America Warranty Department [email protected] 100 Third Street Lyons, SD 57041 Tel: 605-543-5591 Recall 21V-334 / 21E-032 [email protected] Engine Serial Number Identification Instructions: 1. Lift the chassis cab and locate the Cummins engine: 2. The black serial tag is above the wiring on the passenger side. 3. It will show the engine serial number. Ensure that it matches the ESN at the top of this letter. ******************************************************************************************************************* 1 Lisa Sampson From: Lisa Sampson Sent: Thursday, July 15, 2021 1:36 PM To: Lisa Sampson Subject: Formal Notification Letter Re: Recall 21V-334 Greetings, Attached is our dealer notification letter related our Recall # 21V-334 and Cummins Recall # 21E-032. We are notifying you that there are impacted trucks in your network. Some things to note: – Hard copy letters will be mailed next week to our impacted customers. o If you prefer a hard copy letter, please let me know and I will mail you one. – If a truck isn’t listed in this letter, it’s because we fixed it in production. – Please note that we are asking for verification serial number to determine it is part of the recall. Instructions are in the letter. – Cummins is predicting a less than 1% defect. In the event of the defect, Cummins should overnight the replacement rail system to the authorized service Cummins provider to ensure we are not out of service for more than 1-2 days. – If any of these trucks are at the dealer’s location for pre-delivery inspections, they will need to be inspected by an authorized Cummins service provider prior to customer delivery per Federal Law. Feel free to reach out to [email protected]. Thank you for your attention to helping us resolve this recall. Lisa Sampson Rosenbauer America, LLC Compliance Manager 100 3rd St. Lyons, SD 57041 Tel: 605-543-5591 x9512 [email protected] www.RosenbauerAmerica.com ******************************************************************************************************************* SEOCONTENT-END
19 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ROSENBAUER | AVENGER | 2016-2021 |
| ROSENBAUER | COMMANDER | 2016-2021 |
| ROSENBAUER | COMMERCIAL M2 106 | 2019 |
| ROSENBAUER | WARRIOR | 2016-2021 |
11 Associated Documents
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
RCMN-21V334-8283.pdf 1084.043KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V334-7310.pdf 417.284KB
Defect Notice 573 Report
RCLRPT-21V334-9971.PDF 215.433KB
Recall 573 Report- Amendment 1
RCLRPT-21V334-3613.PDF 215.757KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V334-9069.pdf 540.241KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V334-1932.PDF 211.133KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V334-4214.pdf 600.275KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-21V334-1963.pdf 418.839KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V334-8193.PDF 211.234KB
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