VS3UXPOBOX – MBUX System Software Malfunction – 2019-2021 Freightliner Sprinter

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IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL INTERIM NOTICE
This notice applies to your vehicle
VIN:
Update MBUX Software
NHTSA Recall #21V411
July, 2021
Dear Valued Freightliner Sprinter Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 – 2021 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the concern?
On certain Freightliner Sprinter vans the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted, which could increase a risk of a crash or injury.
Unfortunately, the software to remedy this are not yet available.
We are working to obtain the necessary software to correct this condition as quickly as possible. When the software become available, we will send you another letter asking you to take your vehicle to an authorized Freightliner Sprinter dealer to have the recall completed free of charge.
.
Should you have any questions or concerns regarding your vehicle, please contact us at 1-800-367-6372.
A new vehicle identification number (VIN)-based recall lookup tool on our website, offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.
Please visit www.freightlinersprinterusa.com/freightliner/owners-resources/recall
We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.
In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
We apologize for any inconvenience this may have caused and look forward to taking care of this important safety issue immediately.
Sincerely,
Daimler Vans USA
•A safety defect exists in your vehicle
•Remedy software is not yet available
•We will contact you again once thesoftware is available
IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑ EXPORTED
❑ LEASE, VEHICLE RETURNED
❑ SCRAPPED
❑ SOLD
❑ STOLEN
❑ OTHER _________________________
❑ NEW OWNER INFORMATION
OR
❑ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN:
**************************************************************************************************************
IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
IMPORTANT SAFETY RECALL NOTICE 2021070023
This notice applies to your vehicle
VIN:
Update MBUX Software
NHTSA Recall ID: 21V411
August, 2021
Dear Valued Freightliner Sprinter Owner:
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Freightliner Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 – 2021 Freightliner Sprinter vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the issue?
On certain Freightliner Sprinter vans, the MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initial startup. Accordingly, the rearview camera image might not be displayed or the display might be interrupted, which could increase a risk of a crash or injury.
What will your Freightliner Dealer do?
An authorized Freightliner Sprinter dealer will perform a software update on the MBUX infotainment system.
Steps to take.
For additional information and to schedule an appointment, please contact your preferred authorized Freightliner Sprinter dealer at your earliest convenience.
To locate authorized dealers, please visit https://www.freightlinersprinterusa.com/freightliner/shopping-tools/find-a-dealer Or Call 1-800-367-6372. Please mention you are scheduling an appointment to update MBUX software under Recall Campaign # 2021070023.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. This could take approximately 1 hour. This service will be provided free of charge.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
Please visit www.freightlinersprinterusa.com/freightliner/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Freightliner dealer. A VIN-based recall lookup tool on our website offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed.
Sincerely,
Daimler Vans USA
• A remedy is available for your vehicle.
• Schedule an appointment with your authorized Freightliner Sprinter dealer as soon as possible.
• This repair will be provided free of charge.
IMPORTANT SAFETY RECALL
Daimler Vans USA, LLC
A Daimler AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone: (770) 705-0600
Additional Information for Owners:
If an authorized Freightliner dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
❑ EXPORTED
❑ LEASE, VEHICLE RETURNED
❑ SCRAPPED
❑ SOLD
❑ STOLEN
❑ OTHER _________________________
❑ NEW OWNER INFORMATION
OR
❑ MY NEW NAME OR ADDRESS IS:
Last Name, First Name
Street Apt
City State ZIP
Email Address
Phone (numbers only) Mobile (numbers only)
———————————————– ———————————————————————————-
Date Signature
VIN:
**************************************************************************************************************
Model 907
with code ZU7 (National version for Canada)
Model 907
with code ZU8 (National version for USA)
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect vehicle diagnosis
system
0.1hr 54 975 56 VS3UXPOB
OD
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1hr 54 975 56 VS3UXPOB
OD
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1hr 54 975 56 VS3UXPOB
OD
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
i
For authorized Mercedes‑Benz
service partners, only the entry in
the Extended VEGA Application
(EVA) system, in the “Current” tab,
is decisive. An additional test of the
affected vehicles in the workshop
information system (WIS) or
vehicle list is thereby not
necessary.
V-RC-2021070023 1
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update head unit control unit
software.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
2 V-RC-2021070023

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