Incorrect GVWR on Certification Label/FMVSS 120 – 2021 Heartland Pioneer SS171 Travel Trailers

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IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID»
Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that that certain Travel Trailers do not conform to 49 CFR Part 567 – Certification. And Federal Motor Vehicle Safety Standard. On the vehicles subject to this recall, the Federal Certification Label and Tire Placard may contain incorrect or missing information. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that certain 2021 Pioneer SS171 travel trailers subject to this recall campaign may have a Federal Certification label on these vehicles that does not have the correct Gross Vehicle Weight Rating (GVWR) and axle rating listed on the label. If the GVWR is not listed, the operator would not know the trailer’s weight limit and may overload the vehicle, increasing the risk of a crash.
Heartland will have an authorized dealer or repair center replace the Federal Certification Label. This will be corrected at no expense to you, the owner. This recall should take 10-12 minutes to complete. We have enclosed the replacement label so that it can be replaced quickly.
At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.
You will need the following information for the phone call:
• VIN of your travel trailer
• Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for this recall
What we need you to do
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall: 21V491
Date: 7/21/2021
What we will do

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IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
Attn: Service Manager
Dear Heartland RV Valued Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers manufactured from 2018 to 2021. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
On certain 2018-2021 Idaho Mallard, Idaho North Trail, Idaho Shadow Cruiser, Idaho Sundance XLTTT, Idaho Wilderness, Prowler, Trail Runner, 2020-2021 Lithium, 2018-2019 Pioneer, & 2018-2019 Terry Classic travel trailers were built with a model 6020 propane regulator manufactured by Winntec that may have a faulty secondary rubber seal. This malfunction may result in propane pressures that exceed the propane appliances design limits and/or may be venting propane to the atmosphere which could result in a fire that results in property damage, personal injury, or death.
Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected], or by phone at 877-262-8032.
Please have the VIN #’s of the affected travel trailers available when you call.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action.
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 877-262-8032. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510. Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Transport Canada
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall: 21v428
Transport Canada: 2021-364
Reason for this recall

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