Recall 2021-001 – Stove Saddle Valves may Leak Gas – 2019 Northwood Arctic Fox & Nash Travel Trailers

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9084
Package 13
OEM – North,Nood
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Kw
July 16, 2021
Northwood Manufacturing
59948 Downs Loop * PO Box 3359 * La Grande OR 97850
541-963-6274 * 1-800-766-6274 * www.northwoodmfg.com
Subject: Northwood Safety Recall 2021-001; NHTSA Campaign No 20E071
Dear Customer:
This notice is sent to you in accordance with the requirements of the National Highway Traffic and
Motor Vehicle Safety Act
RE: Dometic S31, RI 731, AND R2131 Series COOKING STOVES; Recall-20E071
Dear Valued Customer:
Northwood Manufacturing has been notified that Dometic Corporation has decided that a defect which
is related to motor vehicle safety exists on the S31, RI 731, AND R2131 Series COOKING STOVES
that were manufactured between May of2018 and July 9, 2020, that may have been installed in your
Northwood RV. For expediency, Dometic will directly be handling the details of this recall.
The Problem:
The user of a recreational vehicle can become aware of the potential defect when, after some period of
usage, begins to smell gas near the stove when it is not in operation; if the user or other servicer then
attempts to tighten the bolts that hold the valves under the stove burners, the tightening action can cause
irreversible damage to the o-ring seal at the valve(s), resulting in a continuous gas leak. Such leak can
result in a fire.
Affected Units:
The potentially affected Cooking Stoves have the following model series numbers
S31
with suffixes S31 with suffixes BMFBO, BPFBO, SPCMO, SPFMO
R1731
with suffixes BBPFBO, BBPCMO, BBPFBR, BBPFMO, BDICMO, BSPCMO, BSPCMR, BSPFBO,
BSPFBR, BSPFMO, BSPFMR, SLICMO, SSPCMO, SSPFBO, SSPFBR, SSPFMO, AND SSPFMR
R2131
with suffixes BBPFBO, BBPCMO, BSPCBO, BSPCMO, BSPFBO, BSPFMO, BSPFMR, SSPCMO,
SSPFMO,
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The potentially affected Cooking Stoves have serial number ranges as follows:
the S31 Cooking Stoves that are in the population of the potentially defective units are between
SU02100001 – SU0210100; SU93600001 – SU93600300; and SU82200001 – SU83900100
the Rl 731 and R2131 Cooking Stoves that are in the population of the potentially defective units are
between 81897193 through 02799381.
IF YOU OWN ONE OF THE UNITS SHOWN ABOVE AND YOU SMELL GAS, BECAUSE GAS
CAN LEAK INTO THE RV THROUGH A DAMAGED STOVE VALVE, YOU MUST
IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO
NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE STOVE VAL VE IS REPAIRED
AND DO NOT ATTEMPT TO USE THE COOKING STOVE. OPEN ALL WINDOWS AND
DOORS TO DISSIPATE GAS FUMES. REMOVE ALL IGNITION SOURCES FROM THE AREA
INSIDE THE RV UNTIL ALL TRACES OF GAS SMELL ARE GONE. DO NOT ATTEMPT TO
USE ANY GAS APPLIANCE IN THE RV INCLUDING THE COOKING STOVE UNTIL THE
REMEDY IS INSTALLED ON YOUR S31, R1731, ORR2131 COOKING STOVE.
DO NOT ATTEMPT TO REPAIR A GAS LEAK OCCURING WITHIN OR EMANATING
FROM THESE COOKING STOVES ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD
BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN.
How do I know ifmy COOKING STOVE is part of the 20E071 NHTSA Recall?
1. Find the S3 l, Rl 731, OR R213 l SERIES model number and serial numbers by locating the
nameplate on the unit, underneath the cooktop, visible when the cooktop is raised. (see below)
2. If you are unsure, call 888-943-4905 or 574-389-3713 or go to www.Dometic.com to confirm that
your S31, Rl 731, OR R2131 SERIES COOKING STOVE is one in the population of Recalled units for
Recall 20E071.
How do I remedy my S31, Rl 731, OR R2131 SERIES COOKING STOVE with the Dometic
Remedy, Without Cost?
1. Make sure you keep this notice.
2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE
IF YOU SMELL GAS.
3. Whether you experience the “gas smell” or not: Contact any Dometic authorized dealer/service center
or call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713. They will direct you to a Service
Center to have the remedy installed on your RV or Boat S31 , Rl 731 , or R2 l 31 cooking stove so that the
leak from this potential defect will not occur in the future.
4. The remedy will be available for field installation at Dometic authorized service centers or
participating OEM locations after December 1, 2020 and will be installed at NO COST to you. The
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Remedy kit consists of gaskets, washers, and thread locking bolts. The Dometic Authorized Service
Center will install the remedy for you. This repair will take approximately one (1) hour.
5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAIL URE TO FOLLOW THESE
INSTRUCTIONS MAY CREATE A GAS LEAK OR MAKE A VERY SMALL GAS LEAK THAT
YOU CAN SMELL WORSE AND COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS
EVENT.
6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the
service center or dealer fills in the 20E071 Cooking Stove Recall Response Card and sends it back to
Dometic. The Recall Response Card is already set up with postage for return.
If YOU no longer Own the RV or Boat with the S31. Rl 731, or R2131 cooking stove:
If you are no longer an owner of an RV or Boat that has an S31, RI 731, or R2131 cooking stove, please
call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 and tell us the name and address
of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We
would greatly appreciate you furnishing us with this information so we can follow through with
notification to the subsequent owner.
You May Receive More Than One Mailing Regarding Recall 20E071 :
In order to reach as many customers who own an RV or Boat with the Dometic S31, RI 731, or R2131
cooking stove installed, Dometic Corporation and the original equipment manufacturers ofRV’s, and
Boats will each send notifications, which ALL pertain to the same single Recall (20E071 ).
One Final Request:
Dometic Corporation appreciates your business and is committed to your safety. Before you forget,
Please check to see if your S31, RI 731, or R2131 cooking stove is one of the models shown here and if
it is in the recall population. Follow these instructions so that you remain safe, and your cooking stove
gets the proper remedy installed.
In the event that you find it difficult to carry out the instructions provided, please call our Recall Line at
888-943-4905 or 574-389-3713. If you still cannot complete the remedy and are dissatisfied with our
service, you can contact the National Highway Traffic Safety Administration at
https://www.safercar.gov,or call the toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236(TTY:
1- 800-424-9153).
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On a personal note from Dometic:
Dometic sincerely apologizes for any inconvenience that this may have caused. We are dedicated to
developing innovative products that are safe to use and serve the needs and enhance the experience of
our mobile customers. This matter will be handled through Dometic and not Northwood as it is a
Dometic issue. Thank you for this opportunity to serve you.
Patrick N. McConnell
Dometic Corporation Director Product Safety, Compliance, & Engineering Services
5155 Verdant Dr. Elkhart, IN 46516
Again, Dometic will be handling this recall but please know that your safety and satisfaction is
important to us here at Northwood Mfg. and we regret any inconvenience this may cause you.
Respectfully,
Northwood Manufacturing, LLC
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STERICYCLE
2670 EXECUTIVE DR STE A
INDIANAPOLIS, IN 46241
ANY BUSINESS NAME
DEAR VALUED CUSTOMER
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us
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IMPORTANT SAFETY RECALL INFORMATION
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