July 22, 2021 NHTSA CAMPAIGN NUMBER: 21V557000
Refrigerator Roof Vent Not Routed Properly
An improperly routed vent may allow the refrigerator to overheat, increasing the risk of a fire. Further, exhaust gas trapped inside the vehicle can cause carbon monoxide poisoning, increasing the risk of injury or death.
NHTSA Campaign Number: 21V557
Manufacturer Heartland
Recreational Vehicles, LLC
Components EQUIPMENT
Potential Number of Units Affected 649
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2021 North Trail and Mallard recreational trailers. The refrigerator roof vents were not routed properly during production.
Remedy
Dealers will inspect the roof vent, and repair the vent sleeve connection if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2021 Mallard and 2021 North Trail travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
On certain 2021 Mallard and 2021 North Trail travel trailers some refrigerator roof vents were not routed properly during production. Improper venting could cause the refrigerator to overheat and / or not allow exhaust gases to escape properly. This could lead to an increased risk of fire, personal injury or death.
What we will do
Heartland will have an authorized dealer or repair center inspect the unit for proper roof ventilation. The authorized dealer or repair center will route out hole(s) and add roof vent and cap as needed. This repair should take no more than 2 hours to complete. This defect will be corrected at no expense to you, the owner.
What we need you to do
At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:
- VIN of your travel trailer
- Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
NHTSA 21V557 Refrigerator Roof Vent inspection/ Installation
99.01.06
T.C. 2021-456
1. Inspect for missing roof vent. Missing vent – Vent installed
2. If vent is installed, remove top cover by removing 4 screws one in each corner.
3. Inspect to ensure interior and exterior panels have been routed. If panels have been routed reinstall cover and submit claim for inspect only. (properly routed vent opening)
4. If vent is missing or vent hasn’t been properly routed follow vent installation instructions below.
(Vent not properly routed)
Refrigerator Roof Vent Installation Instructions
1. Remove top cover from LP tanks. Turn LP tanks off by turning handle clockwise.
2. Remove cover from lower refrigerator sidewall vent by twisting locks so that the slots are in the vertical position.
3. Disconnect LP line from refrigerator using a 3/4” wrench for the LP line and a 5/8” wrench for a backup wrench.
4. Using a flat head screwdriver, disconnect 12v power supply. Tape or wire nut ends of wires to prevent from shorting.
5. Disconnect 120v power supply.
6. Using a square head screwdriver bit and screw gun remove screws from refrigerator base.
7. Go inside unit and remove cover from top of refrigerator by gently applying upward pressure and pulling outward at top edge of trim to access mounting screws. (Remove)
8. Using a square head screwdriver bit and screw gun remove mounting screws.
9. Place cardboard or similar on floor to protect from damage, remove refrigerator from cabinet and sit in floor allowing yourself room to work around it.
10. Once refrigerator is removed from cabinet locate rout out in ceiling. If interior panel is not routed, measure from side wall 8-10”. Push up on ceiling, ceiling will be pliable there. Mark ceiling and rout out.
11. Once interior panel has been routed out, drill a 3/8” hole through roof decking from inside out.
12. Once you have a 3/8” hole from inside out, go outside the unit to the roof. Locate 3/8” hole and rout using a pin router or similar with a new/sharp router bit.
13. Make sure your router bit extends past the base at least 1/2” to ensure it gets all the way through the decking and doesn’t slip out. Carefully trace opening with router being cautious not to slip or over rout.
14. Once opening has been routed, foil tape around the edges to ensure opening is vapor tight.
15. Prep vent using 1/2” by 1/16” butyl tape making sure to cover all screw holes. Be sure to remove wax paper before installing.
16. Center vent over opening and secure using (16) 1” #8 wood screws. Once you have installed the vent base seal the screws and edge of vent base using self-level sealant.
17. Install cover using four 1-1/2” #10 wood screws. Once you have secured cover fill holes with self-level sealant.
18. Re-install refrigerator, connect LP line, 12v power supply and 120v power supply.
19. Complete a drop pressure test to ensure no LP leaks.
20. Run an operations test on the refrigerator to ensure everything is operating properly.
Material and tools List
1. Self-leveling sealant. Part#10499
2. Butyl tape 1/2” by 1/16” Part# 11073
3. Foil tape. Part# 0371788
4. 1” #8 wood screws (16)
5. Refrigerator roof vent. Part# 0151804 (base) 0151805 (cap)
6. Router.
7. 1-1/2” wood screw for vent cover (4)
8. Screw gun
9. Drill
10. 3/8” drill bit
11. 3/4” and 5/8” open end wrench for LP lines
12. Flat head screwdriver for 12v electrical connections.
13. Square head screw gun bit for mounting screws
SEOCONTENT-START
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID»
Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV
(Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2021 Mallard and 2021 North Trail travel
trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost
importance to us.
On certain 2021 Mallard and 2021 North Trail travel trailers some refrigerator roof vents were not routed
properly during production. Improper venting could cause the refrigerator to overheat and / or not allow
exhaust gases to escape properly. This could lead to an increased risk of fire, personal injury or death.
Heartland will have an authorized dealer or repair center inspect the unit for proper roof ventilation. The
authorized dealer or repair center will route out hole(s) and add roof vent and cap as needed. This repair
should take no more than 2 hours to complete. This defect will be corrected at no expense to you, the
owner.
At your earliest convenience, Please contact your local dealer to set up an appointment to have this
inspected and if needed corrected immediately, this service will be performed free of charge.
You will need the following information for the phone call:
VIN of your travel trailer
Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email
at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall
notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from
Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also
submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE,
Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to
https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this
notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21v557
Date:
What we
will do
***************************************************************************************************************
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
Attn: Service Manager
Dear Heartland RV Valued Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV
(Heartland) has decided that a defect which relates to motor vehicle safety exists in certain 2021 Heartland travel trailers manufactured.
We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost
importance to us.
On certain 2021 Mallard and 2021 North Trail travel trailer some refrigerator roof vents were not routed
properly during production. Improper venting could cause the refrigerator to overheat and / or not allow
exhaust gases to escape properly. This could lead to an increased risk of fire, personal injury or death.
Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your
stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the
Warranty/Service Department by email at ‘[email protected], or by phone at 877-262-8032.
Please have the VIN #’s of the affected travel trailers available when you call.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within
ten days.
Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to
completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action.
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone
at 877-262-8032. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-
333-0510.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
Transport Canada
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall:
Transport Canada:
Reason for
this recall
**SEOCONTENT-END
Time of Events,
6/25 – Made aware of first claim from dealership. Went to plant and walked production line and did not find any with issues. Walked units in the hold yard and did not find any without proper venting.
6/25 –Warranty mgr. called several (6) customers / dealers with units built around the same time as previous claim to try to locate similar occurrences.
6/30 –had zero call backs from customers or dealers. He added additional customers and dealers to calls.
7/13 – Received first confirmation that unit did not have refer vent installed
Unit: 5SFNB3629ME
7/13 – FRC analysis for claims for roof venting. Show two additional items that are related to improper roof vent cut out.
7/16 Safety committee voted to make recall
2 Affected Products
Vehicles
11 Associated Documents
Miscellaneous Document – Chronology
RMISC-21V557-4613.pdf 41.211KB
Recall Acknowledgement
RCAK-21V557-1490.pdf 687.994KB
Recall 573 Report – Amendment 2
RCLRPT-21V557-3397.PDF 215.271KB
Defect Notice 573 Report
RCLRPT-21V557-5923.PDF 215.27KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V557-5665.pdf 136.066KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V557-1249.pdf 147.643KB
Remedy Instructions and TSB
RCRIT-21V557-0879.pdf 2048.596KB
Recall 573 Report – Amendment 3
RCLRPT-21V557-3206.PDF 215.298KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V557-8222.PDF 211.239KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V557-2430.PDF 211.135KB
Recall Quarterly Report #3, 2022-1
RCLQRT-21V557-4209.PDF 211.326KB
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