TO: Mercedes-Benz Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| Re: Recall Campaign Notification Models 447(Metris), 907 (Sprinter ) Model Years 2019-2020 eCall Hermes Software Update(For Vehicles in Dealer & VPC inventory) | DATE: February, 2021 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
| Campaign No. : | Campaign Desc. : | “eCall” Hermes Software Update | |
| 2021020032 | VSXHERMPOW | ||
| This is to notify you of an upcoming Recall Campaign concerning the “eCall” Software Update on approximately 6,445 MY19-20 Mercedes-Benz Metris and Sprinter vans and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged “OPEN” in VMI and cannot be sold. | |||
|
Background | |||
| Issue | Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vehicles, has determined that on certain on certain Model Year (“MY”) 2019-2020 Metris(447) and Sprinter(907) vehicles, the software design of the communication module may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash. | ||
| What We’re Doing | As a precautionary measure, MBAG will update the software of the communication module for the automatic emergency call system on the affected vehicles. | ||
| Parts | Software is Available | ||
| Vehicles Affected | |||
| Vehicle Model Year(s) | 2019-2020 | ||
| Vehicle Model (s) | Sprinter(907) and Metris (447) | ||
| Vehicle Populations | |||
| Total Recall | 6,445 | ||
| Dealer Inventory | 4,650 | ||
| Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter and/or Metris vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter | |||
| Next Steps/Notes | |||
| Customer Notification Timeline | No Customer Notification letter will be sent as this is specific for vehicles in Dealer and VPC inventory | ||
| AOMS/SOMS | This Recall is specific for vehicles in dealer and VPC inventory | ||
| Rental Fleet Partners | This Recall is specific for vehicles in dealer and VPC inventory | ||
| While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021020032, February, 2021
| TO: | ALL MERCEDES-BENZ & FREIGHTLINER CENTERS |
| SUBJECT: | Models 447 (Metris), 907 (Sprinter) Model Year 2019 & 2020 “eCall” Hermes Software Update |
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz and Freightliner vehicles, has determined that on certain on certain Model Year (“MY”) 2019-2020 Metris(447) and Sprinter(907) vehicles, the software design of the communication module may fail to communicate the correct vehicle’s location for the emergency call system (“eCall”) in the event of a crash.
As a precautionary measure, MBAG will update the software of the communication module for the automatic emergency call system on the affected vehicles.
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 6,445 vehicles are involved.
Order No. V-RC-2021020032
WORK DESCRIPTION FOR RECALL
Code: VSXHERMPOW
Version: 1.0
Update HERMES control unit software – Vans
Model 907 Sprinter
- Ensure use of XENTRY Diagnosis version BD/DVD (12/2020) or higher.
- Before starting the work procedure, install the current version of all add-ons in XENTRY Diagnosis.
- Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
- Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system battery (greater than 12.5 V).
- If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop visit, operation items 02-2443 and 02-2445 may be invoiced only once for each workshop order.
Work procedure
1. Connect XENTRY Diagnosis.
2. Update HERMES control unit software.
To do this, select menu item “Quick test view – N112/9 telematics services control unit (HERMES) – Adaptations – Control unit update – Update control unit software”.
Then follow the user guidance in XENTRY Diagnosis.
3. Disconnect XENTRY Diagnosis.
Operation text and flat rate
| Operation | Operation text no. | Flat rate | Accounting no./ damage code |
| 02-2442 | Update HERMES control unit software
(with XENTRY Diagnosis connected) | 0.1 h | 54 975 52 |
| 02-2443* | Connect/disconnect diagnostic system
(XENTRY Diagnosis) (XENTRY Diagnosis) | 0.1 h | 54 975 52 |
| 02-2445* | Connect/disconnect starter battery charger (with XENTRY Diagnosis connected) | 0.1 h | 54 975 52 |
* Operation item may be invoiced only once for each workshop order!
Note
In the event that the flash or SCN coding takes longer than expected and exceeds the established labor time above, please claim additional NON time as needed. Please ensure that technicians properly document the additional NON time via a separate and identifiable punch. Please document the reason for the additional time in the technician’s comments and the claim text. Finally, please attach the accounting copy of the repair order to the claim in EVA to expedite processing and payment. Additional time claims that do not meet these requirements will be subject to debit.
V-RC-2021020032
“eCall” Hermes Software Update
Model 447 Metris and Model 907 Sprinter
Model Years 2019 – 2020
Mercedes-Benz Reprogramming
J2534 Pass-Thru
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
www.startekinfo.com
SaleBestseller No. 1
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TOPDON RLink J2534 Reprogramming Tool, High-Speed J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Supports J2534/D-PDU/CAN-FD/DoIP, 17+ Vehicle Brands Supported
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TOPDON ONE Bidirectional Scan Tool, 10.1" OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for All Vehicles
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Autel J2534 Pass-Thru Programmer, 2026 OEM Reprogramming Diagnostic Tool, Pro 2.0 Ver. of MaxiFlash Elite, Support J2534/ D-PDU/CAN FD/DoIP Protocols, Work with OE Tools & Ultra Lite Elite II PRO
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Last update on 2026-06-25 / Affiliate links / Images from Amazon Product Advertising API
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