Weight and Tire Pressure Incorrect/FMVSS 567 – 2012-2016 Rosenbauer Commander & Warrior

SEOCONTENT-START
21V-562
[email protected]
Page | 1
IMPORTANT INTERIM SAFETY RECALL NOTICE
Owner
Attention: Fire Chief
Address
City, State, Zip
Country
VIN
September 22, 2021
Re: Interim Safety Recall Notice NHTSA Recall ID# 21V-562
Dear Owner of a Rosenbauer Fire Apparatus:
This interim notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act. This is to inform you that your vehicle may have a defect due to a potential of having
the wrong tire inflation, which could result in an underinflated tire that can cause a crash. Please take
note that this is an interim notification as we gather more information.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
What is the issue?: Rosenbauer recently discovered we have a compliance issue where there is a
discrepancy of information on the incomplete manufacturer certification label and the final stage
manufacturer certification label located on the B pillar of our Rosenbauer fire trucks. Our further
investigation found that on those labels, some of the gross vehicle weight ratings and/or tire pressure
PSI could be incorrect. If your tires have a lower PSI than what is recommended for the GVWR, then there
is a risk of a tire malfunction which could result in an accident. Due to the safety risk, Rosenbauer
America is recalling the following fire trucks: All 2012-2021 Rosenbauer Commanders, Warriors and
Avengers.
How do I know if my truck has this type of equipment? Rosenbauer is diligently working to analyze
our data and determine the population effected. We are expecting that <1% of the population will have a
safety risk due to the potential of underinflated tires.
To help us with this analysis, Rosenbauer is requesting that all our customers upload pictures of the
certificate labels located on your truck’s B pillar. We have set up a secure website where you will input
your customer name and contact info (Fig. 1 below). For additional reference, below is the location of the
B pillar (Fig. 2 below). We kindly request that you submit pictures within 14 days of receiving this letter.
How do I resolve this important safety recall? Once we have analyzed the information on your
certificate labels pictures, we will notify you again if your truck is part of the recall and if you need
new certificate labels and an incomplete vehicle document. At that time, we will advise you to set your
tires to the corresponding PSI on those labels. We plan to finalize this in the next 30-60 days.
21V-562
[email protected]
Page | 2
In the interim, please check your truck tires for tread separation or bulges in tread or sidewall which
indicates a potentially underinflated tire. If you witness tire malfunction, please submit pictures to
Rosenbauer and your dealer of the certificate labels on the B pillar as well as the tire malfunction and
contact your dealer immediately so they can submit a ticket.
What if I no longer own this truck: please contact Rosenbauer by emailing
[email protected] to provide the new owner information. Rosenbauer will then contact the
new owner
If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days
to comply with federal regulations or you can contact [email protected] for assistance.
If after having attempted to take advantage of this recall you believe you have not been able to have your
fire apparatus remedied without charge and within a reasonable amount of time, you may submit a
complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
Rosenbauer America Warranty Department
100 Third Street
Lyons, South Dakota 57041
PH: 605-543-5591
21V-562
[email protected]
Page | 3
Figure 1 : To submit photos, please go to this website: https://form.jotform.com/212628744543055
The website will look like this and require you to enter your contact information including the last 6 of
your VIN which is found on the certificate labels.
21V-562
[email protected]
Page | 4
Figure 2 : You should find your certificate labels on the
B Pillar Location is circled below.
Please note: WE NEED PICTURES OF BOTH LABELS.
In the event that you do not have a certificate label on your B pillar, please check inside the driver’s side
door for these certificates and submit pictures per the instructions in Figure 1.
The certificate
labels should be
mounted like this:
And a final stage cert
label pic like this:
We will need a picture of the incomplete
certificate label that looks like this:
***************************************************************************************************************
SIL-091321
[email protected]
Service Information Letter
Please read this entire Information Letter before proceeding. Contact Rosenbauer America at the email
address below if there are any concerns with information contained in this document.
Subject: Requesting increased speeds of trucks up to allowed ratings for tires
Applies to: 2012-2021 Rosenbauer Fire Apparatus
Reason: The purpose of this communication is to provide Rosenbauer Dealers requirements
when discussing vehicle top speed and tire ratings with customers that exceed NFPA guidelines.
Action/Compliance: If the customer/dealer would like to exceed the vehicle top speed
available for the type of apparatus and weight rating per NFPA (including Demo trucks), all the
following conditions must be met:
1. The vehicle configuration must be capable of achieving their top speed request.
2. The tires must be rated for the top speed or greater.
3. The customer must sign an NFPA statement of exceptions.
Under no circumstances will Rosenbauer authorize a vehicle top speed in-excess of the tire
ratings.
Please contact your regional manager with any questions.
***************************************************************************************************************
1
Lisa Sampson
From: Lisa Sampson
Sent: Friday, August 13, 2021 9:34 AM
To: recalls
Subject: Informal Notification – Re: Upcoming Recall 21V-562 & 2021-454
Attachments: RCLRPT-21V562-5170_573 form.PDF
Hello Valued Rosenbauer Dealers,
We have submitted our initial paperwork to NHTSA and Transport Canada regarding an upcoming recall regarding
compliance to the certification requirements per governmental regulations. At this time, we are unsure the scope of the
safety risk but we do know that some of our certificates on the B pillar are not compliant with the standards and
regulations put in place by NHTSA and Transport Canada. Furthermore, we may have an issue where the correct tire
inflation is incorrect and could lead to underinflated tires.
Rosenbauer is fixing the issue in production immediately. Furthermore, we’re analyzing what delivered trucks might be
impacted and will let you know as soon as we know. This is a lengthy process and we might not have answers for a few
weeks but we wanted to ensure our Dealers knew of an upcoming recall.
This email is to provide an informal notification as we gather information before we submit a formal letter or email to
you as well as the owners. Information that we are gathering are exactly which trucks are impacted as well as their
current location (in WIP, at the dealer, at the customer) and how we will handle the remedy. I anticipate sending official
letters to the customers by the beginning of mid-September and will let you know when we have solidified the list and
plan of action. At this time, we do not need our Dealers to do anything until we have identified the exact issue.
Feel free to reach out should you have any questions regarding recalls or technical service bulletins at
[email protected]. I have attached the 573 Recall Filing for your reference where you will find additional
details regarding the non-compliance. I will be in touch with you once we have more information.
Thank you,
Lisa Sampson
Rosenbauer America, LLC
Compliance Manager
100 3rd St.
Lyons, SD 57041
Tel: 605-543-5591 x9512
[email protected]
www.RosenbauerAmerica.com
***************************************************************************************************************
21V-562
[email protected]
IMPORTANT SAFETY RECALL
Attention: Dealer Name
September 22, 2021
Re: Safety Recall Notice NHTSA Recall ID# 21V-562
Dear Rosenbauer Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. This is to inform you that Rosenbauer vehicles in your network may have a defect that could
affect the safety of a person as well as they may be out of compliance. Please take note that this is an
interim notification as we gather more information.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery. Owner
notification letters will be mailed in the next 7 days.
What is the issue?: Rosenbauer recently discovered we have a compliance issue where there is a
discrepancy of information on the incomplete manufacturer certification label and the final stage
manufacturer certification label located on the B pillar of our Rosenbauer fire trucks. Our further
investigation found that on those labels, some of the gross vehicle weight ratings and/or tire pressure
PSI could be incorrect. If your tires have a lower PSI than what is recommended for the GVWR, then there
is a risk of a tire malfunction which could result in an accident. Due to the safety risk, Rosenbauer
America is recalling the following fire trucks: All 2012-2021 Rosenbauer Commanders, Warriors and
Avengers.
What we are asking the customers to do?: Rosenbauer is diligently working to analyze our data and
determine the population effected. We are expecting that <1% of the population will have a safety risk
due to the potential of underinflated tires. To help us with this analysis, Rosenbauer is requesting that
all our customers upload pictures of the certificate labels located on your truck’s B pillar. We have
set up a secure website where the customer or dealer will input their name and contact info (Fig. 1).
How is this safety recall resolved?: Because this is an interim letter, we are telling the customers to
submit pictures of their certificate labels so we can analyze if their trucks are part of the recall. Once we
have analyzed the pictures, we will notify the customer and dealer if their truck is included in the
recall and if they need new certificate labels and incomplete vehicle document. At that time, we will
also advise the customer on correct tire pressure setting. The plan is to finalize this in the next 30-
60 days.
What do we need from our dealers:
1. We have informed the customers to check for visible tread separation or bulges in the tread and
if they have a tire malfunction, they should submit pictures immediately and contact their dealer.
2. At that time, the dealer should submit an SRS ticket so we can analyze if the tire pressure setting
was correct and determine if this is based on the tire being set to the wrong PSI.
3. If there are any units in your posession at the time you have received this letter, please submit an
SRS ticket, attach pictures of the certificate labels on the B pillar and indicate that there is a tire
21V-562
[email protected]
malfunction so we can analyze immediately. We will then inspect the information and inform you
if need new certificate labels and an incomplete vehicle document is required as well as the
correct tire pressure setting.
4. We request that you submit these separately from your PDI tickets. Please include 21V-562 recall
in the complaint section so we can prioritize the analysis.
What if I no longer own this truck: please contact Rosenbauer by emailing
[email protected] to provide the new owner information. Rosenbauer will then contact the
new owner.
If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days
to comply with federal regulations or you can contact [email protected] for assistance.
We apologize for any inconvenience this safety recall may cause, but safety is our first concern. Lisa
Sampson will be your main point of contact regarding this recall.
Sincerely,
Rosenbauer America Warranty Department
Figure 1: To submit photos, please go to this website: https://form.jotform.com/212628744543055
The website will look like this and require you to enter your contact information including the last 6 of
your VIN which is found on the certificate labels. Please note: we need pictures of both labels.
Final Stage Label
Incomplete
Manufacturer Label
***************************************************************************************************************
21V-562
[email protected]
IMPORTANT INTERIM SAFETY RECALL
Attention: Dealer Name
September 22, 2021
Re: Safety Recall Notice NHTSA Recall ID# 21V-562
Dear Rosenbauer Dealer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This is
to inform you that Rosenbauer vehicles in your network may have a defect that could affect the safety of a person as well
as they may be out of compliance. Please take note that this is an interim notification as we gather more information.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery. Owner notification letters will
be mailed in the next 7 days.
What is the issue?: Rosenbauer recently discovered we have a compliance issue where there is a discrepancy of
information on the incomplete manufacturer certification label and the final stage manufacturer certification label located
on the B pillar of our Rosenbauer fire trucks. Our further investigation found that on those labels, some of the gross
vehicle weight ratings and/or tire pressure PSI could be incorrect. If your tires have a lower PSI than what is
recommended for the GVWR, then there is a risk of a tire malfunction which could result in a crash. Due to the safety risk,
Rosenbauer America is recalling the following fire trucks: All 2012-2021 Rosenbauer Commanders, Warriors and
Avengers.
What we are asking the customers to do?: Rosenbauer is diligently working to analyze our data and determine the
population effected. We are expecting that <1% of the population will have a safety risk due to the potential of
underinflated tires. To help us with this analysis, Rosenbauer is requesting that all our customers upload pictures of
the certificate labels located on your truck’s B pillar. We have set up a secure website where the customer or dealer
will input their name and contact info (Fig. 1).
How is this safety recall resolved?: Because this is an interim letter, we are telling the customers to submit pictures of
their certificate labels so we can analyze if their trucks are part of the recall. Once we have analyzed the pictures, we
will notify the customer and dealer if their truck is included in the recall and if they need new certificate labels and
incomplete vehicle document. At that time, we will also advise the customer on correct tire pressure setting. The
plan is to finalize this in the next 30-60 days.
What do we need from our dealers:
1. We have informed the customers to check for visible tread separation or bulges in the tread and if they have a
tire malfunction, they should submit pictures immediately and contact their dealer.
2. At that time, the dealer should submit an SRS ticket so we can analyze if the tire pressure setting was correct and
determine if this is based on the tire being set to the wrong PSI.
3. If there are any units in your posession at the time you have received this letter, please submit an SRS ticket,
attach pictures of the certificate labels on the B pillar and indicate that there is a tire malfunction so we can
analyze immediately. We will then inspect the information and inform you if need new certificate labels and an
incomplete vehicle document is required as well as the correct tire pressure setting.
4. We request that you submit these separately from your PDI tickets. Please include 21V-562 recall in the
complaint section so we can prioritize the analysis.
21V-562
[email protected]
What if I no longer own this truck: please contact Rosenbauer by emailing [email protected] to provide
the new owner information. Rosenbauer will then contact the new owner.
If you are the lessor of this vehicle: please forward a copy of this notice to the lessee within 10 days to comply with
federal regulations or you can contact [email protected] for assistance.
We apologize for any inconvenience this safety recall may cause, but safety is our first concern. Lisa Sampson will be your
main point of contact regarding this recall.
Sincerely,
Rosenbauer America Warranty Department
Figure 1: To submit photos, please go to this website: https://form.jotform.com/212628744543055
The website will look like this and require you to enter your contact information including the last 6 of your VIN which is
found on the certificate labels. Please note: we need pictures of both labels.
Final Stage Label
Incomplete
Manufacturer Label
*
*
*
*
*
*
*
*
***************************************************************************************