August 26, 2021 NHTSA CAMPAIGN NUMBER: 21V663000
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
NHTSA Campaign Number: 21V663
Manufacturer Coach House, Inc.
Components STRUCTURE, EQUIPMENT
Potential Number of Units Affected 24
Summary
Coach House, Inc. (Coach House) is recalling certain 2019-2022 Platinum II and 2022 Platinum recreational vehicles. The adhesive that bonds the vented portion of the window may fail.
Remedy
On behalf of Coach House, Lippert
will send owners an inspection tool with instructions to inspect the window. Affected windows will be replaced by Lippert, free of charge. Owner notification letters were mailed October 6, 2021. Owners may contact Coach House customer service at 1-800-235-0984.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Coach House, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2019 -2022 Model Year Coach House recreational vehicles. As a result, Coach House, Inc. is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. REASON FOR THIS RECALL
The vehicles subject to this recall may have an affected Lippert Components, Inc. (Formerly Hehr International) 20” x 30” Frameless Exit Window installed in them. These windows may have an issue with the adhesive bonding agent. It is possible that the adhesive could fail, allowing the glass to detach and cause a crash.
WHAT WE WILL DO
In the upcoming days, Lippert Components will send to you a “Go / No Go” gauge for you to test the adhesive bonding agent in your 20” x 30” Exit Window. Along with this gauge, there will be instructions as to how to perform this test. The ONLY window you need to test is the 20” x 30” Exit Window at the rear of your Coach House PLATINUM or PLATINUM II series motorhome. NO OTHER windows are affected by this recall. If your window does not pass inspection, please call Lippert Components at 1-574-538-4517 to schedule a repair at no cost to you. Lippert Components will help find a service center in your area.
WHAT WE NEED YOU TO DO
Please follow the instructions from Lippert Components, Inc. which will be included with the “Go / No Go” gauge. The inspection will take approximately 15 minutes to complete. If you have questions or need assistance with the inspection, please contact Lippert or Coach House customer service at the numbers below.
Lippert Components, Inc.
1-574-538-4517 OR email [email protected] for more information.
If you have any questions, you can reach out to:
Tom Molay
[email protected]
Customer Care Manager
Warranty Administrator
Coach House, Inc.
3480 Technology Drive
Nokomis, FL 34275
941-485-0984 / 1-800-234-0984
WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS
If you do not have access to a computer or need further assistance, please contact Lippert Components, Inc at 574-538-4514. Please contact Coach House, Inc. by mail at 3480 Technology Drive, Nokomis, Fl. 34275, or by phone at (800) 235-0984 if Lippert Components, Inc. is unable to assist or does not remedy the condition within a reasonable amount of time, or without charge to you.
If after contacting Coach House, Inc. you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Thank you for your attention and cooperation in this matter.
Inspection
The provided gauge has a colored segment at one end (fig. 5). Use the gauge as outlined in the instructions below to determine any possible break in the seal.
1. Be sure window is in closed position.
2. Lightly insert the gauge into he gap between the glass and the frame (Fig. 6) starting near the hinge on the exterior side of the window.
3. The gauge should stop within the colored segment (fig. 7).
4. Continue reinserting the gauge at different points, working around the glass.
NOTE: If the gauge inserts beyond the colored segment (Fig. 8) this indicates a possible break in the seal and the vent of the window will need repleading.
5 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| COACH HOUSE | PLATINUM | 2022 |
| COACH HOUSE | PLATINUM II | 2019-2022 |
5 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-21V663-7544.PDF 216.682KB
Owner Notification Letter(Part 577)
RCONL-21V663-5716.pdf 1195.145KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V663-9568.PDF 211.11KB
Recall Acknowledgement
RCAK-21V663-6817.pdf 646.281KB
Defect Notice 573 Report
RCLRPT-21V663-7239.PDF 216.116KB
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SEOCONTENT-START
3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 IMPORTANT SAFETY RECALL This notice applies to your vehicle: WDAPF4 Dear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Coach House, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2019 -2022 Model Year Coach House recreational vehicles. As a result, Coach House, Inc. is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. REASON FOR THIS RECALL The vehicles subject to this recall may have an affected Lippert Components, Inc. (Formerly Hehr International) 20” x 30” Frameless Exit Window installed in them. These windows may have an issue with the adhesive bonding agent. It is possible that the adhesive could fail, allowing the glass to detach and cause a crash. WHAT WE WILL DO In the upcoming days, Lippert Components will send to you a “Go / No Go” gauge for you to test the adhesive bonding agent in your 20” x 30” Exit Window. Along with this gauge, there will be instructions as to how to perform this test. The ONLY window you need to test is the 20” x 30” Exit Window at the rear of your Coach House PLATINUM or PLATINUM II series motorhome. NO OTHER windows are affected by this recall. If your window does not pass inspection, please call Lippert Components at 1-574-538-4517 to schedule a repair at no cost to you. Lippert Components will help find a service center in your area. WHAT WE NEED YOU TO DO Please follow the instructions from Lippert Components, Inc. which will be included with the “Go / No Go” gauge. The inspection will take approximately 15 minutes to complete. If you have questions or need assistance with the inspection, please contact Lippert or Coach House customer service at the numbers below. Lippert Components, Inc. 1-574-538-4517 OR email [email protected] for more information. If you have any questions, you can reach out to: Tom Molay [email protected] Customer Care Manager Warranty Administrator Coach House, Inc. 3480 Technology Drive Nokomis, FL 34275 941-485-0984 / 1-800-234-0984 Recreational Vehicle Safety Recall Notice Safety Recall: 21V-663 10/1/2021 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS If you do not have access to a computer or need further assistance, please contact Lippert Components, Inc at 574-538-4514. Please contact Coach House, Inc. by mail at 3480 Technology Drive, Nokomis, Fl. 34275, or by phone at (800) 235-0984 if Lippert Components, Inc. is unable to assist or does not remedy the condition within a reasonable amount of time, or without charge to you. If after contacting Coach House, Inc. you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. Thank you for your attention and cooperation in this matter. Sincerely, David Gerzeny President Coach House, Inc. cc: National Highway Traffic Safety Administration (NHTSA) LIPPERT C O M P O N E N T s• 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984
SEOCONTENT-END
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