2020 Indian Scout Bobber Sixty Motorcycles I-21-03 Loss Of Brake Lights after ECU Update

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The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 1 of 6 SAFETY RECALL IND Release Date: September 15, 2021 Communication #: I-21-03 Model Year(s): 2020 — Confidential and Proprietary — VERSION: R01 (September 15, 2021) IMPORTANT STOP RIDE SAFETY NOTICE! Stop riding affected vehicles immediately. IMPORTANT If you are working with a printed copy, please verify you have the most current version of this document. SUBJECT: BRAKE LIGHT PURPOSE Indian Motorcycle has identified a potential concern with brake light function on a small number of model year 2020 Scout Bobber Sixty models. These models may exhibit a loss of brake light functionality following an engine controller update during service. Loss of rear brake light functionality could reduce rider visibility, increasing the risk of a crash. To address this concern, Indian Motorcycle is requesting customers to inspect their brake lights for proper functionality – and if nonfunctional to contact a dealer for repair. AFFECTED MODELS MODEL YEAR MODELS AFFECTED RANGE 2020 Scout Bobber Sixty Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units. CUSTOMER NOTIFICATION Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Polaris will be mailing a notification letter to consumers affected by this Recall. Consumers will have the option to self-inspect the brake light function. For more details, refer to Option 1 in the consumer letter attached to the end of this recall. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 2 of 6 WARRANTY CLAIM INFORMATION BRAKE LIGHT INSPECTION Bulletin # I-21-03-A Claim Type SB (Service Bulletin) Labor Allowance 0.2 hours (12 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Video Training Required NO Claim Submission: • US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim. Select Service Bulletin> Enter the VIN / PIN and Retrieve Registration. Select I-21-03-A and Send Claim. • International Dealers: On iDEX, go to Service and Warranty> Warranty Claims>Start a New Warranty Claim. Select Service Bulletin> Enter the VIN / PIN and Retrieve Registration. Select I-21-03-A and Send Claim ECU REFLASH Bulletin # I-21-03-B Claim Type SB (Service Bulletin) Labor Allowance 0.5 hours (30 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Video Training Required NO Claim Submission: • US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim. Select Service Bulletin> Enter the VIN / PIN and Retrieve Registration. Select I-21-03-B and Send Claim. • International Dealers: On iDEX, go to Service and Warranty> Warranty Claims>Start a New Warranty Claim. Select Service Bulletin> Enter the VIN / PIN and Retrieve Registration. Select I-21-03-B and Send Claim The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 3 of 6 US & CANADA TRANSPORT & MOBILE SERVICE REIMBURSEMENT Indian Motorcycle will authorize travel or transport up to 1.0 hour of labor to perform the bulletin. Whole good stock vehicles are not eligible for travel / transport coverage reimbursement. Polaris recommends that dealers work with vehicle owners to determine the best solution for their situation. To obtain travel / transport reimbursement, enter the actual labor time up to 1.0 hour, into the Travel Hours or Travel Minutes on the bulletin claim. Travel or transport over 1.0 hour of labor requires pre-authorization: 1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization Request: In Warranty or Authorization Request: Out of Warranty/Goodwill. 2. Enter your contact information and VIN, along with miles and hours into the applicable fields. 3. Enter Indian Motorcycle® I-21-03 in the CONCERN and CAUSE fields. In the CORRECTION field, enter “TRAVEL OR TRANSPORT REQUEST”. 4. Enter warranty fail codes: 142/279/209 5. Add part 0000542, quantity 1. 6. Attach or provide documentation sufficient to support the labor time requested. 7. Submit the case to Polaris. BULLETIN CONTACT LIST & SCHEDULING TOOL A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com. COVERAGE PERIOD Coverage will begin on September 15, 2021. This bulletin has no expiration date. FEEDBACK FORM A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. The form is viewable on mobile devices by scanning the QR code or on a PC by clicking HERE. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 4 of 6 I-21-03-A BRAKE LIGHT INSPECTION INSPECTION PROCEDURE 1. Park motorcycle on a flat surface, fully extend kickstand, and make sure vehicle is stable. 2. Turn key ON to power the motorcycle. 3. Check the brake light function: • With the help of an assistant, watch the brake lights while the brakes are applied. • Apply both the front and back brakes individually to confirm the proper function. IF THE BRAKE LIGHT DOES ILLUMINATE IF THE BRAKE LIGHT DOES NOT ILLUMINATE STOP! • Submit a Service Bulletin Warranty Claim for I-21-03-A. STOP! • Continue to the Digital Wrench reflash procedure in I-21-03-B. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 5 of 6 I-21-03-B ECU REFLASH TOOLS REQUIRED • Digital Wrench 1 • Multilink XP Diagnostic Interface Module ECU REFLASH 1. Verify that Digital Wrench version 4.2 Update 7/29/ 2021 or later has been installed on your PC or laptop and proceed to step 6. If you do not have Version 4.2 – Update 7/29/2021 or later installed, you must first download it before proceeding with the reflash. NOTICE If you do not have Digital Wrench installed on your computer, you must first download the Digital Wrench Base Version Installer (STEP 2). 2. To download Digital Wrench Base Version, go to your dealer homepage and select Digital Wrench Base Version Installer from the Service and Warranty dropdown menu and download. NOTICE International Subsidiaries and Distributors use the Digital Wrench Subscriptions link to purchase and update your digital wrench software. 3. Once the Base Version is installed, go to your dealer homepage and select Digital Wrench Updates from the Service and Warranty dropdown menu. 4. Click on Digital Wrench Version 4.2 Updates. 5. Download and install Digital Wrench Version 4.2 update 7/29/2021 or higher. 6. Turn the ignition off. 7. Lift up on the seat front to disengage the front of the seat from the frame post. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-21-03 (R01) © 2021 Polaris Inc. Page 6 of 6 8. Lift the seat and pull rearward to disengage the seat from the mount holding the back of the seat to the frame. 9. The diagnostic connector qis located behind the battery. 10. Connect MultiLink XP cables to PC and vehicle. 11. Open the Digital Wrench program. 12. Select the model year, product line, and vehicle description by selecting the “Change Vehicle Type” icon . 13. Select the Special Tests tab. 14. Select ECU Reprogramming / Reconfiguration Procedure and follow the on-screen prompts. IMPORTANT Make sure ECU Reprogramming / Reconfiguration Procedure is selected. Other flash options will not correct the concern. NOTICE Digital Wrench will automatically identify current software levels and determine which modules require software updates. IMPORTANT Make sure the vehicle battery is fully charged or connected to a battery charger before proceeding. 15. Once the flash is complete, hit the continue button and leave Digital Wrench connected and ignition powered ON. Do NOT touch the unit for 35 seconds. 16. Power ignition off and wait 130 Seconds. 17. Check / clear any stored fault codes and disconnect Digital Wrench. 18. Verify brake lights, as outlined in I-21-03-A, are now functional following the reflash, and proceed to the next step. If brake lights are not functional, verify the Digital Wrench version and that the ECU Reprogramming / Reconfiguration Procedure option was selected. If brake lights are still not functional, submit an Ask Polaris case. 19. Install the seat and test ride the motorcycle. 20. Submit a Service Bulletin Warranty Claim for I-21-03-B. () © Polaris Inc. Page 1 of 1 IMPORTANT SAFETY RECALL This notice applies to your vehicle Recall Campaign: 21V681 Subject: 2020 Scout Bobber Sixty PLEASE READ IMMEDIATELY Indian Motorcycle Company P.O. Box 47700 Medina, MN 55340-9960 VIN: I-21-03 First Name Last Name Address City, State ZIP Dear Indian Motorcycle Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in 2020 Scout Sixty Bobber models. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle. The reason for this notice: These models may exhibit a loss of brake light functionality following an engine controller update during service. Loss of rear brake light functionality could reduce rider visibility, increasing the risk of a crash. This defect can cause a vehicle crash without prior warning. What you should do: OPTION 1: You may choose to inspect the brake light function and report findings to Indian Motorcycle. Enter the URL information https://www.polaris.com/en-us/i-21-03/ into a web browser or scan the QR code to be directed to information on how to inspect and complete the required information. Providing this information will record completion of this safety recall, and confirm your vehicle’s records are up to date. If a defect is found during inspection, contact an authorized Indian Motorcycle dealer to arrange for transportation and repair. If you are uncomfortable with self-reporting, your dealer can also complete the inspection for you. OPTION 2: Contact your local Indian Motorcycle dealer to arrange transport and repair of your motorcycle prior to operation. Do not attempt repairs yourself. Repairs must only be done by an authorized Indian Motorcycle dealer. This repair should take approximately 30 minutes. When making contact with your dealer, discuss dealership hours, their schedule, and how long they will need to keep your vehicle. DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED. What your dealership will do: If you select Option 1, Indian Motorcycle will update your vehicle’s records to reflect this safety bulletin as complete. If you select Option 2, your Indian Motorcycle dealer has been authorized to complete transport, inspection, and repair. Transportation will be covered for up to 1 hour of time. If transportation to the dealership will take longer than 1 hour, please contact your Indian Motorcycle dealer. Your dealership will inspect the brake light function and, if necessary, reflash the ECU. This work will be performed by your dealer at no cost to you. This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days. If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/. If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov. We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Sincerely, Indian Motorcycle Company For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-us/on-road-recalls/. U.S. Consumer Letter
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() © Polaris Inc. Page 1 of 1 IMPORTANT SAFETY RECALL This notice applies to your vehicle Recall Campaign: 21V681 Subject: 2020 Scout Bobber Sixty PLEASE READ IMMEDIATELY Indian Motorcycle Company P.O. Box 47700 Medina, MN 55340-9960 VIN: I-21-03 First Name Last Name Address City, State ZIP Dear Indian Motorcycle Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in 2020 Scout Sixty Bobber models. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle. The reason for this notice: These models may exhibit a loss of brake light functionality following an engine controller update during service. Loss of rear brake light functionality could reduce rider visibility, increasing the risk of a crash. This defect can cause a vehicle crash without prior warning. What you should do: OPTION 1: You may choose to inspect the brake light function and report findings to Indian Motorcycle. Enter the URL information https://www.polaris.com/en-us/i-21-03/ into a web browser or scan the QR code to be directed to information on how to inspect and complete the required information. Providing this information will record completion of this safety recall, and confirm your vehicle’s records are up to date. If a defect is found during inspection, contact an authorized Indian Motorcycle dealer to arrange for transportation and repair. If you are uncomfortable with self-reporting, your dealer can also complete the inspection for you. OPTION 2: Contact your local Indian Motorcycle dealer to arrange transport and repair of your motorcycle prior to operation. Do not attempt repairs yourself. Repairs must only be done by an authorized Indian Motorcycle dealer. This repair should take approximately 30 minutes. When making contact with your dealer, discuss dealership hours, their schedule, and how long they will need to keep your vehicle. DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED. What your dealership will do: If you select Option 1, Indian Motorcycle will update your vehicle’s records to reflect this safety bulletin as complete. If you select Option 2, your Indian Motorcycle dealer has been authorized to complete transport, inspection, and repair. Transportation will be covered for up to 1 hour of time. If transportation to the dealership will take longer than 1 hour, please contact your Indian Motorcycle dealer. Your dealership will inspect the brake light function and, if necessary, reflash the ECU. This work will be performed by your dealer at no cost to you. This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days. If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/. If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov. We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Sincerely, Indian Motorcycle Company For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-us/on-road-recalls/.
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From: To: Subject: Date: Polaris Service Trouble viewing this email? Date: September 15, 2021 Attn: Indian Motorcycle Dealers Subject: Safety Recall I-21-03 Released Key Actions & Timing: Please Read Questions: Contact Indian Motorcycle Technical Service Dear Indian Motorcycle Dealer, Please review the following communication that was posted on Wednesday, 09/15/2021. Indian Motorcycle has identified a potential concern with brake light function on a small number of model year 2020 Scout Bobber Sixty models. These models may exhibit a loss of brake light functionality following an engine controller update during service. Loss of rear brake light functionality could reduce rider visibility, increasing the risk of a crash. To address this concern, Indian Motorcycle is requesting customers to inspect their brake lights for proper functionality – and if nonfunctional to contact a dealer for repair. · Click HERE to view I-21-03 Thank you for your attention. Sincerely, Indian Motorcycle Service This email was sent by Polaris Inc. to Privacy Policy © 2021 Polaris Inc. 2100 Highway 55, Medina, MN 55340, USA | Polaris.com
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1 From: Indian Motorcycle <[email protected]> Sent: Wednesday, September 15, 2021 5:00 PM To: Subject: Important Safety Update About Your Indian Motorcycle Indian Scout Safety Recall I-21-03 // View this email as a web page Dear Indian Motorcycle Customer, Our records indicate that you are the owner of a motorcycle affected by Safety Recall I-21-03 that was announced on September 15, 2021. Indian Motorcycle has identified a potential concern with brake light function on a small number of model year 2020 Scout Bobber Sixty models. These models may exhibit a loss of brake light functionality following an engine controller update during service. Loss of rear brake light functionality could reduce rider visibility, increasing the risk of a crash. What you should do: Option 1: You may choose to inspect the brake light function and report findings to Indian Motorcycle. Providing this information will record completion of this safety recall, and confirm your vehicle’s records are up to date. If a defect is found during inspection, contact an authorized Indian Motorcycle dealer to arrange for transportation and repair. If you are uncomfortable with self-reporting, your dealer can also complete the inspection for you. Self-report via the website or scan the QR code to be directed to information on how to inspect and complete the required information. DO NOT OPERATE YOUR VEHICLE UNTIL THIS SAFETY RECALL HAS BEEN COMPLETED BY YOUR POLARIS DEALER. Option 2: Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed. This repair should take approximately 30 minutes. When contacting your dealer, discuss parts availability, their schedule, and how long they will need you to keep your vehicle. Visit our On-Road Safety Recall page for more information, and to verify if your Indian Motorcycle is impacted by this recall. Your local Indian Motorcycle dealer can be found on 2 our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle. While your dealer is in the best position to answer your questions, you can also call our Indian Motorcycle Customer Service Department at 1-877-204-3697 to speak with a representative. Sincerely, The Customer Service Team This email was sent to you by Indian Motorcycle because you are a registered owner of an Indian vehicle affected by a recent service announcement. Please do not reply to this email. © 2021 Polaris Industries Inc. 2100 Highway 55, Medina, MN 55340, USA

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