September 9, 2021 NHTSA CAMPAIGN NUMBER: 21V700000
Instrument Cluster May Go Blank
A blank instrument cluster display may be missing critical information such as the vehicle’s speed and warning lights, which can increase the risk of a crash.
NHTSA Campaign Number: 21V700
Manufacturer Newmar
Corporation
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,554
Summary
Newmar Corporation (Newmar) is recalling certain 2019-2021 London Aire, Dutch Star, Essex, King Aire, Mountain Aire, 2020-2021 Ventana, and 2021 New Aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.
Remedy
Dealers will update the control module software, and reroute and secure the ductwork, free of charge. Owner notification letters were mailed on November 8, 2021. Owners may contact Newmar’s customer service at 1-800-731-8300.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| NEWMAR | DUTCH STAR | 2019-2021 |
| NEWMAR | ESSEX | 2019-2021 |
| NEWMAR | KING AIRE | 2019-2021 |
| NEWMAR | LONDON AIRE | 2019-2021 |
| NEWMAR | MOUNTAIN AIRE | 2019-2021 |
| NEWMAR | NEW AIRE | 2021 |
| NEWMAR | VENTANA | 2020-2021 |
6 Associated Documents
Recall Quarterly Report #1, 2021-4
RCLQRT-21V700-0962.PDF 211.122KB
Recall 573 Report- Amendment 2
RCLRPT-21V700-9174.PDF 216.862KB
Defect Notice 573 Report
RCLRPT-21V700-3182.PDF 216.209KB
Recall 573 Report- Amendment 1
RCLRPT-21V700-7636.PDF 216.209KB
Recall Acknowledgement
RCAK-21V700-7361.pdf 646.601KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V700-0840.PDF 211.226KB
Latest Recalls Documents
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
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Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
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WABCO Toolbox
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DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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- Free Software Updates, No Annual Fees: Get free software updates for the life of the device, which may help you save hundreds of dollars compared with subscription-based scanners. One-click software updates help keep your scanner current without extra annual fees, giving fleets, repair shops, and owner-operators better long-term value
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