September 29, 2021 NHTSA CAMPAIGN NUMBER: 21V769000
Instrument Cluster May Go Blank
A blank instrument cluster display may be missing critical information such as the vehicle’s speed and warning lights, which can increase the risk of a crash.
NHTSA Campaign Number: 21V769
Manufacturer Jayco
, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 994
Summary
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
Remedy
Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Spartan Chassis Recall – Instrument Cluster Goes Blank
| Bulletin Type: | Safety Recall | Publication Date: | October 2021 |
| Bulletin #(s): | 21V-769 US
2021-608 Canadian | Make(s): | Jayco Motorized |
| Job Code(s): | NA | Model(s): | Anthem, Aspire, Cornerstone, Reatta, Reatta XL, Embark |
| Flat Rate(s): | NA | Model Year(s): | 2019-2022 |
| Incident: | Spartan RV Chassis is a division of Shyft Group and their number for this recall in the US is 21V-589. Under certain conditions, the instrument cluster may intermittently go blank for a period of time while the vehicle is in motion. Without the instrument cluster displaying important information such as vehicle speed, there may be an increased risk of a crash. The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers. Gauge date or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. |
| Affected Units: | 2019-2021 Anthem Class A
2021 Aspire Class A 2019-2021 Cornerstone Class A 2021-2022 Reatta Class A 2021-2022 Reatta XL Class A 2021 Embark Class A |
| Remedy: | The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s). Additionally, the ductwork will be moved as far back as possible from the control module. The remedied component will have a different software version that is visible on the information screen. *Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center. |
| Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019. | |
| 903 South Main Street • P.O. Box 460 • Middlebury, IN 46540 | |
21V-769 2021-608 Spartan Instrument Cluster
October 2021
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco and Spartan RV Chassis, a brand of The Shyft Group, Inc. have decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2021 Anthem, Aspire, Cornerstone, Reatta and Reatta XL Class A motorhomes. The affected vehicles are built on 2018-2022 Model Year K1, K2, K3 and K4 model Spartan RV Chassis equipped with an instrument cluster supplied by Valid Manufacturing.
Reason for this recall
Under certain conditions, the instrument cluster may intermittently go blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers. A blank instrument cluster may be missing critical information, increasing the risk of a crash.
Recall Remedy
The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s). Additionally, the ductwork will be moved as far back as possible from the control module. The remedied component will have a different software version that is visible on the information screen.
What we need you to do
Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. The Recall Remedy is free of charge, and is expected to take approximately one hour to complete.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan RV Chassis at 800-543-4277. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter.
If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Chronology :
On, or near, February 22, 2021, Shyft began investigating complaints involving the instrument cluster intermittently going blank. Between that time and late April, engineers from Shyft, along with engineers from Valid, conducted various levels of testing. Between May and June, the condition to cause the failure mode was identified and a review of Valid’s DFMEA was conducted. All part numbers were being identified and a population of VIN’s being identified. During a July 15th meeting, the population was reviewed with Valid as well as past precedence information. On July 22, 2021, Shyft determined that a safety related defect may exist in the identified vehicles. August 31, 2021 Shyft Group/ Spartan emailed notification to Jayco of their Recall 21V-589. September 13, 2021 Jayco (WIRC) Warranty Incident Review Committee discussed the recall and elevated the incident to Jayco (CPAC) Corrective Preventative Action Committee. September 15, 2021 CPAC discussed the recall and elevated to Jayco (SSC) Safety Steering Committee. September 23, 2021 Jayco (SSC) voted and agreed to that a Jayco Motorized pass through recall is required.
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ENTEGRA | ANTHEM | 2019-2021 |
| ENTEGRA | ASPIRE | 2019-2021 |
| ENTEGRA | CORNERSTONE | 2019-2021 |
| ENTEGRA | REATTA | 2019-2021 |
| ENTEGRA | REATTA XL | 2019-2021 |
| JAYCO | EMBARK | 2019-2021 |
8 Associated Documents
Remedy Instructions and TSB
RCRIT-21V769-5698.pdf 573.04KB
Recall Acknowledgement
RCAK-21V769-4496.pdf 645.833KB
Defect Notice 573 Report
RCLRPT-21V769-1103.PDF 215.98KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V769-9476.pdf 57.402KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #2, 2022-1
RCLQRT-21V769-6018.PDF 211.21KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V769-7814.PDF 211.21KB
Recall 573 Report – 5/2/2022
RCLRPT-21V769-4988.PDF 216.003KB
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Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
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USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
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DiagnosticLink Order Site:
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https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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SEOCONTENT-START
IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «VIN» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco and Spartan RV Chassis, a brand of The Shyft Group, Inc. have decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2021 Anthem, Aspire, Cornerstone, Reatta and Reatta XL Class A motorhomes. The affected vehicles are built on 2018-2022 Model Year K1, K2, K3 and K4 model Spartan RV Chassis equipped with an instrument cluster supplied by Valid Manufacturing. Under certain conditions, the instrument cluster may intermittently go blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers. A blank instrument cluster may be missing critical information, increasing the risk of a crash. The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s). Additionally, the ductwork will be moved as far back as possible from the control module. The remedied component will have a different software version that is visible on the information screen. Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. The Recall Remedy is free of charge, and is expected to take approximately one hour to complete. If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan RV Chassis at 800-543-4277. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Safety Recall: 21V-769 October 2021 Spartan/Shyft Group Recall: 21V-589 Reason for this recall What we need you to do Recall Remedy
**************************************************************************************************************
IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco and Spartan RV Chassis, a brand of The Shyft Group, Inc. have decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2021 Anthem, Aspire, Cornerstone, Reatta and Reatta XL Class A motorhomes. The affected vehicles are built on 2018-2022 Model Year K1, K2, K3 and K4 model Spartan RV Chassis equipped with an instrument cluster supplied by Valid Manufacturing. Under certain conditions, the instrument cluster may intermittently go blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers. A blank instrument cluster may be missing critical information, increasing the risk of a crash. The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s). Additionally, the ductwork will be moved as far back as possible from the control module. The remedied component will have a different software version that is visible on the information screen. Our records show the following unit is affected by this recall and is part of the current inventory at you dealership. «VIN» Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in CASE RECALL LINES in Jayco Partners. If you have any questions, please contact Spartan RV Chassis at 800-543-4277 or Entegra Customer Service at 800-517-9137 for assistance. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Safety Recall: 21V-769 October 2021 Spartan/Shyft Group Recall: 21V-589 Reason for this recall What we need you to do Recall Remedy
SEOCONTENT-END
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