September 30, 2021 NHTSA CAMPAIGN NUMBER: 21V762000
Cooktop Burner Flames May Invert
An inverted flame can increase the risk of a fire.
NHTSA Campaign Number: 21V762
Manufacturer Jayco
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 2,047
Summary
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Feather and Flight SLX recreational trailers. The cooktop is installed in a cabinet that may not be entirely sealed from the furnace. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Remedy
Dealers will install sealant and plywood panels, as necessary, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 9901571.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Inverted Stove Flame due to Suburban Furnace (Model# NT-20SEQ)
| Bulletin Type: | Recall | Publication Date: | November 2021 |
| Bulletin #(s): | Jayco 21V-762 TC#2021-603
Starcraft Highland Ridge 21V-764 TC#2021-605 | Make(s): | Jayco, Starcraft, Highland Ridge |
| Job Code(s): | Jayco 9901571
Starcraft Highland Ridge 9904571 | Model(s): | Jay Flight SLX TT, Open Range TT, Autumn Ridge Outfitter TT, |
| Flat Rate(s): | Repair 0.7 Hr | Model Year(s): | 2021 & 2022 |
| Incident: | Inverted flame due to Suburban Furnace (Model# NT-20SEQ) |
| Affected Units: | 2021 & 2022 Jayco Jay Flight SLX TT, Jay Feather TT & 2021 Highland Ridge Open Range TT & 2021 & 2022 Starcraft Autumn Ridge Outfitter TT |
| Parts Kit Details: | NA
Contents: |
| Misc. Tools & Supplies: | 1 – Screw gun with #2 Square bit
2 – 3/4“ open end or combination wrenches 2 – Wood #6×1 screws 1 – 5”x7” plywood piece (1/8” thick at minimum) with a 7/8”x7/8” notch in corner 1 – 2” by 22” wood cabinet panel strip 1 – Tube of sealant (Orgasil-103 or silicone based) 1 – Bubble solution (ammonia free) 1 – LP bottle for test 1 – Caulk Gun |
| Parts Return Information: | No part return |
VISUAL INSTRUCTIONS FOR SEALING COOKTOP/STOVE SHELF AREA
1) Turn gas “OFF” at LP bottle(s) at front of unit.
2) Remove cooktop from countertop area (174 BH shown).
a. Remove cooking grate then remove 2 screws (yellow arrows) holding black top to cooktop pan shown in figure 1.
b. Gently, pull up near glass top to remove top of cooktop.
c. Using two ¾” wrenches, disconnect gas line hose from cooktop shown in fig 2.
d. Remove 4 screws shown in fig 3 with yellow arrows connecting cooktop pan to countertop/cleat(s) then lift out cooktop pan from countertop.
e. Remove each individual white and black wire from each wire connector shown in Object 1 & Object 2 below.
3) Seal gas line hose 7/8”x 7/8” notch.
a. Cut 5”x7” square out of 1/8” minimum thickness of plywood.
b. Cut a 7/8”x7/8” notch in one corner of the 5”x7” plywood piece.
c. Use 5”x7”plywood piece to close up larger notch in cooktop shelf area where gas line hose came through.
d. Position gas line hose to pass through 7/8”x7/8” corner notch, with a minimum of 2 screws secure 5”x7” plywood piece down to cooktop shelf.
e. Use sealant to seal around gas line hose and 5”x7” plywood piece.
f. (Before Picture – Fig 4 & Fig 5 – After Picture.
4) Seal shelf and area adjoining cooktop area
a. Check to see if divider panel located between cooktop shelf and kitchen sink area is secured to cooktop shelf. If not, secure divider panel to cooktop shelf.
b. Use sealant to seal cooktop shelf to all sides.
c. Use sealant to seal cooktop shelf corners and any other visible holes in paneling.
d. Use sealant to seal divider panel to countertop bottom that is located between cooktop area and kitchen sink. Seal can be applied to cooktop shelf side or kitchen sink side of divider panel.
e. Fig 5 is before sealant & Fig 6 – 8 are after seal.
***Please refer to Fig 9 & Fig 10 if the unit is a 5Y or a BY. These units need an exterior wood piece secured to divider panel to close up gap between top of divider panel and countertop. Then seal the extra panel (i.e. 172FB Open Range and 172 Autumn Ridge Outfitter)***
5) Re-install cooktop in countertop area.
a. Reverse steps 2c thru 2e.
b. Before securing cooktop top, turn gas “ON” at LP bottle(s) at front of unit.
c. Check for leaks with bubble solution (ammonia free) at gas line hose and cooktop connection. If leak is detected, then correct and re-check. Once no leak is detected, proceed to next step.
d. Install cooktop top onto cooktop pan and cooktop grate as in steps 2b & 2a
6) Validate flame does not invert when cooktop and furnace are both “ON”.
a. Light both burners on cooktop and set to “Hi”.
b. Turn furnace “ON”.
c. Turn cooktop burners to “Lo”.
d. Validate flame is not inverted.
i. Fig 11 – flame is inverted (flames are turned downwards towards cooktop pan).
ii. Fig 12 & 13 – flame is normal (flames are turned upwards away from cooktop pan).
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers.
Reason for this recall
The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire.
Recall Remedy
Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will be performed free of charge to you and will take approximately 45 minutes to complete.
What we need you to do
Please contact a Jayco certified repair facility and schedule an appointment for this remedy. CAUTION: Do not use the cooktop and the furnace at the same time until the remedy is completed.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Jayco Customer Service at 800-283-8267. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter.
If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
Chronology :
On July 12, 2021 Jayco received a complaint alleging the flame on the stove inverted when the furnace and stove were running. This was investigated by WIRC and when it was discussed on 8/23/21, the Warranty Incident Review Committee decided to elevate the incident to CPAC. The Corrective and Preventive Action Committee reviewed this allegation on 9/1/21. CPAC determined that a change was made from a Dometic furnace to a Suburban furnace which had a higher output causing negative pressure resulting in the inversion of the flame when the stove and Suburban furnace operated at the same time. An investigation began to identify which units had the change made to the furnace and could exhibit this condition. Four more similar allegations were identified from our records. During the 9/15/21 CPAC meeting it was decided to elevate this incident to SSC. On 9/23/21, the Safety Steering Committee met and voted to proceed with a safety recall for this incident.
12/9/21 Identified a 7A floorplan of Jay Flight SLX that had the same condition as the units in this recall so we decided to add these units to the scope and expand the recall to include them.
4 Affected Products
Vehicles
11 Associated Documents
Recall Acknowledgement
RCAK-21V762-6246.pdf 645.788KB
Defect Notice 573 Report
RCLRPT-21V762-1173.PDF 215.255KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V762-4016.PDF 211.129KB
Remedy Instructions and TSB
RCRIT-21V762-9500.pdf 994.898KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-21V762-8170.pdf 68.544KB
Recall 573 Report – Amendment 3
RCLRPT-21V762-3545.PDF 215.236KB
Recall 573 Report – Amendment 4
RCLRPT-21V762-7204.PDF 215.375KB
Recall 573 Report – Amendment
RCLRPT-21V762-8601.PDF 215.235KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V762-4195.PDF 211.228KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V762-2603.PDF 211.312KB
Recalls Documents
- HIGH EFFICIENCY - ChangBERT Induction cooktop offers 9 preset power levels (200-1800W) and 18 preset temperature settings (120-460℉, 20F per level). With an 83% energy efficiency rating, the induction cooker is more efficient than traditional gas or electric stoves, providing quick heat-up and faster cooking times.
- CONSISTENTLY STABLE HIGH-POWER OUTPUT - Built for constant use, it features continuous-duty circuitry for non-stop cooking. The unique power control technology ensures stable high-power output, reduces the temperature of internal electronics, and facilitates low-noise heat dissipation, providing reliable cooking performance. This dependable performance sets it apart from others.
- LARGE COOKING AREA - Features an expanded magnetic coil design that optimizes the winding structure to enhance the transfer of electromagnetic energy directly to the cookware, significantly improving heating efficiency and ensuring more even heat distribution across the bottom of the cookware.
- NSF CERTIFIED & COMMERCIAL GRADE - UL commercial standard 197, completely ETL & NSF approved. It meets industry durability standards, passing a drop test with an impact of 1.5 ft lbs. Designed for large-volume usage, it is ideal for commercial and professional settings such as restaurants, industrial kitchens, and other catering services.
- EASY TO CONTROL & CLEAN - The control buttons with solid tactile response make operation intuitive and precise.With simple and clear display, the Key-Press-Control Panel provides clear visibility and easy control, even with gloves or wet hands. With no open flame or heating element, food does not burn onto the glass cooktop, making it easy to clean greasy dirt.
- PORTABLE INDUCTION BURNER: Duxtop induction cooktop uses 110/120 V 15 amp electrical outlet–standard in all North American homes. ETL listed and built to North American electrical standards. It is lightweight and compact for easy handling and storage
- Choose from 20 preset power levels (100 to 1800 W) and 20 preset temperature level settings (100 °F to 460 °F). With an 83% energy efficiency, induction burner is more efficient than traditional gas or electric stoves
- DIGITAL LCD SENSOR: Touch control panel: child safety lock keeps the cooking and timer settings from being accidentally changed once they have been set; fast boil button; keep warm button (for 1-30 minutes at 140 °F); up to 10-hour timer button
- Induction stoves rely on cookware to heat, so it’s essential to choose magnetic bottom cookware with a minimum diameter of 5 inches. Auto-pan detection will shut off automatically after 60 seconds if no cookware, or the incorrect cookware is detected
- Although induction itself is a noiseless process, there may be high pitched sounds from the cookware due to multiple layers of metals sandwiched together. Please allow the induction cooker to cool down before cleaning
- FLEXIBLE & SPACE-SAVING: This versatile portable induction stovetop allows you to cook meals without a full range, making it the perfect solution for RVs, cabins, studio apartments, and other small spaces where a full kitchen isn't available.
- VERSATILE COOKING: With 8 power levels (300-1800 watts) and temperature range 160-440°F (71-226°C), this cooktop accommodates a wide range of cooking methods: simmering, keeping warm, reheating, pan frying, stir frying, boiling, steaming, roasting, or grilling. Ideal for continuous heating but not recommended for slow or low temperature cooking.
- SMART CONTROL: Convenient pre-set cooking modes and a 3-hour timer make meal planning and execution effortless. The user-friendly LED display features intuitive cooking function controls for seamless meal preparation.
- SAFE OPERATION: Advanced safety features include a child lock, auto-pause function, overheat protection, and voltage warning system.
- EASY MAINTENANCE: The tempered glass surface is durable and allows for effortless cleaning after use.
- Duxtop Induction Cooktop uses 120 volts, 15 amps of electricity – standard in all homes; Lightweight and compact for easy handling and storage
- Digital control panel. Built-in count-down digital timer with 1 min increments up to 170 minutes; 15 temperature range from 140°F to 460°F; 15 power levels from 200-1800 Watts
- REQUIRES INDUCTION COMPATIBLE MAGNETIC COOKWARE. Compatible with Duxtop and other induction ready cookware such as cast aluminum enameled iron and steel, stainless steel with a magnetic bottom, or cast iron
- The auto-pan detection will shut the unit off automatically after 60 seconds if no cookware is detected; Equipped with diagnostic error message system, Low and high voltage warning system; ETL approved
- Note: In order to use this and any other induction cooktops, you need to have the right kind of cookware. Induction itself is a noiseless process, however there may be high pitch sound from clad cookware, the base of which has multiple layers of metals sandwiched together
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. Starting the cooking process over is not necessary. Gold induction cooktop’s intuitive digital controls are easy to operate, and the response is immediate.
- 96 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 5°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops on the market.
- FAST and EFFICIENT – Gold heats the pot directly transferring 85% to 90% of its electro-magnetic energy to heat energy! Traditional stovetops only convert about 30% of their heat for cooking. Cook faster without wasting energy and money.
- MELT CHOCOLATE - Mastery of the double boilers is not necessary. Simply set the Gold at 120°F; add chocolates into an induction-ready pot; and stir. It will never burn. Even preparing the most delicate sauces like Hollandaise, Beurre Blanc, and Beurre Fondue is no longer daunting.
SEOCONTENT-START
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540
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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «unit_serial_» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers. The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire. Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will be performed free of charge to you and will take approximately 45 minutes to complete. Please contact a Jayco certified repair facility and schedule an appointment for this remedy. CAUTION: Do not use the cooktop and the furnace at the same time until the remedy is completed. If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Jayco Customer Service at 800-283-8267. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Reason for this recall What we need you to do Recall Remedy November 2021 Safety Recall: Jayco NHTSA # 21V-762 Highland Ridge NHTSA# 21V-764 Starcraft RV NHTSA # 21V-763
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IMPORTANT SAFETY RECALL «FRIST» «LAST» «STREET» «CITY», «STATE» «ZIP» «COUNTRY» Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers. The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire. Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will take approximately 45 minutes to complete and must be performed free of charge to the retail owner. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. «SERIAL_NUMBER» Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in CASE RECALL LINES in Jayco Partners. If you have any questions, please contact Jayco Customer Service at 800-283-8267 for assistance. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management November 2021 Safety Recall: Jayco NHTSA # 21V-762 Highland Ridge NHTSA# 21V-764 Starcraft RV NHTSA # 21V-763 Reason for this recall What you need you to do Recall Remedy
SEOCONTENT-END
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