Cooktop Burner Flames May Invert – 2022 Coachmen Catalina Travel Trailers

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Page 1 of 1 RECALL 21V828, 2021-646 REMEDY INSTRUCTIONS Make(s): CATALINA Model(s): BCAT184BHS Model Year(s): 2022 Concern: The cooktop is not isolated from the furnace return air, which potentially causes an inverted flame on the cooktop. This condition may lead to potentially causing the propane supply line to fail, which may lead to property damage or personal injury. Repair Code: RC-029-03-00-004110 Allotted Time: 1.00 HRS. Inspection Code: N/A Allotted Time: N/A Photo(s) Required: YES Prior Authorization Required: YES Part(s) Kit Number: F100296020 Part(s) Return: NO Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off; ensure the vehicle is disconnected from shore power. Turn off LP Gas supply at the LP Tanks. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. STEP 1: LOCATE AND REMOVE THE 4 SCREWS RETAINING THE MICROWAVE BEZEL/TRIM RING AND SET ALL ASIDE FOR REINSTALLATION LATER (FIGURE 1); STEP 2: REMOVE THE MICROWAVE (UNPLUG IT FROM THE 110V PLUG) AND SET MICROWAVE ASIDE FOR REINSTALLATION LATER; STEP 3: INSERT THE PANEL AND ANGLE IT ON THE BACK WALL COVERING UP THE WIRES, BUT NOT THE GAS LINE. BACKSIDE OF PANEL GOES AGAINST THE WALL (FIGURE 2); STEP 4: REMOVE THE 2 SCREWS ON THE BACKER OF 110V RECEPTACLE THAT THE MICROWAVE PLUGS INTO; STEP 5: MOVE BACKER UP A FEW INCHES UP ON WALL; STEP 6: SCREW IN 2 SCREWS TO SECURE ON WALL IN NEW LOCATION; STEP 7: PUT TWO (2) SCREWS IN THE PANEL, ONE ON EACH SIDE INTO THE CLEAT (FIGURE 3); STEP 8: APPLY ANY TYPE OF CAULKING OR SEALANT ALONG THE EDGE OF THE PANEL TO SEAL OFF THE AIR VOIDS (FIGURE 4); STEP 9: REINSTALL THE MICROWAVE. ENSURE TO PLUG THE 110V BACK INTO THE RECEPTACLE. REINSTALL BEZEL/TRIM RING AND FOUR SCREWS; STEP 10: CLEAN WORK AREA, START FURNACE, IGNITE COOKTOP. WHEN THE FURNACE CYCLES “ON” WATCH COOKTOP FLAME, ENSURE IT BURNS UPWARDS AND DOES NOT BURN “DOWNWARD” INTO THE COOKTOP. FIGURE 1 FIGURE 2 FIGURE 3 FIGURE 4

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IMPORTANT SAFETY RECALL Page 1 of 2 November 2021 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 Catalina BCAT184BHS Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The stove is not isolated from the furnace return air, which potentially causes an inverted flame on the cooktop. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. Without the stove being isolated from the furnace may cause negative air pressure, resulting in an inverted cooktop flame, which leads to potentially causing the propane supply line to fail, increasing the risk of a fire. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The panel will be installed and sealed around the furnace. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy to install and seal the panels’ edges around the furnace. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Catalina Forest River, Inc. Attn: WARRANTY MANAGER 423 N Main St DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V828 CANADA RECALL: 2021-646 FR ID: 203-1434 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 Middlebury, IN 46540 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 825-8657 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2021-646 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 21V828

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IMPORTANT SAFETY RECALL Page 1 of 2 November 2021 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2022 Catalina BCAT184BHS Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 8/23/2021 through 10/06/2021 DEFECT/NONCOMPLIANCE: The stove is not isolated from the furnace return air, which potentially causes an inverted flame on the cooktop. EVALUATION OF RISK: Without the stove being isolated from the furnace may cause negative air pressure, resulting in an inverted cooktop flame, which leads to potentially causing the propane supply line to fail, which may lead to property damage or personal injury. SERVICE PROCEDURE: Dealership Service Department Service procedures for addressing the inverted flame on the stoves’ cooktop is on Dealer Connect. WHAT IS THE PART NUMBER OF THE REMEDY KIT? F100296020 Prior Authorization and pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 21V828 2021-646 RC-029-03-00-004110 INSTALL AND SEAL WALL PANEL 1.0 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (574) 825-8657 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V828 CANADA RECALL: 2021-646 FR ID: 203-1434 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the 2022 Catalina BCAT184BHS Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2022 Catalina BCAT184BHS Travel Trailer listed under this Recall. If your dealership has already performed the remedy to 2022 Catalina BCAT184BHS Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2022 Catalina BCAT184BHS Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

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