Recall 0178 Seat Base – 2021 Harley-Davidson Pan America Motorcycles

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M1543 2021-12-13 M1543: RECALL 0178 – 2021 PAN AMERICA SEAT BASE Reason for Revision Refer to Table 1. Table 1. Document History Date Revision Description Added link for: Canada Order Form – M1543: 2021-12-13 Recall 0178 * Updated Canada Market 2021-12-10 Initial release Purpose for Service Bulletin Harley-Davidson has learned that the seat base on certain 2021 Pan America motorcycles built between August 08, 2020 and November 16, 2021 may lose threaded insert retention at one or more of the fastening locations. Field data suggests this condition is most likely to develop as a result of the operator applying an upward load on the hand-hold portion of the seat base while deploying the center stand. If the hand-hold portion of the seat base fractures while a passenger is using the hand-hold feature, while the vehicle is in motion, may increase the risk of an injury. Motorcycles Affected 2021 Pan America RA1250 and RA1250S vehicles. Markets Affected All markets are affected (except Brazil). Recall Kit Ordering Information NOTE No automatic wave recall shipments will occur. U.S. Market The electronic ordering system will start for this recall on December 13, 2021. Refer to: M1483: Electronic Recall Ordering System Canada Market The new recall order form will start the week of December 13, 2021. Canada Order Form: Recall 0178 Asia Pacific Market Contact the Service and Customization Consultant. Europe Market Contact the Service and Customization Consultant. India Market Contact the Service and Customization Consultant. Mexico Market Contact the local service area representative at Harley-Davidson Mexico. Japan Market Contact the local service department at HDJ. Part Numbers Table 2. Part Numbers Part No. Item Description New Recall Part No. 47200713 Base, seat 91500108 Required Dealer Action Table 3. Action Resolution Required Actionable: Any vehicle, component or software related issues must be performed per service bulletin procedure. NO YES 1. Verify that vehicle is part of recall 0178. 2. See H-Dnet.com 3. Select: Favorites > Warranty Campaign Center. 4. Select: Safety Campaign Open VIN list. 5. Select: Campaign number 0178: Seat Base Passenger Handhold NOTE In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service. LEADTECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO WARRANTY PROCESS MANAGER SERVICE SALES MANAGER PARTS MANAGER ROUTING MANAGER INITIAL HERE SEAT BASE HANDHOLD WITHOUT TOP CASE MOUNTING PLATE Disassemble Seat Base Passenger Handhold Assembly 1. Remove seat. See service manual. 2. See Figure 1. Remove passenger handhold assembly. a. Remove screws (1). b. Remove screws (3). c. Disconnect tail lamp connector (6). d. Remove seat base assembly. 3. See Figure 2. Remove tail lamp. a. Remove screws (1). b. Remove tail lamp. 4. See Figure 3. Remove passenger handhold. a. Remove screws (5). b. Remove Original Equipment (OE) passenger handhold (1). Assemble Seat Base Passenger Handhold Assembly 1. See Figure 3. Install passenger handhold. a. Install new passenger handhold (1). b. Install screws (5). Tighten. Torque: 7–8.5 N·m (62–75 in-lbs) Handhold screw 2. See Figure 2. Install tail lamp. a. Install tail lamp. b. Install screws (1). Tighten. Torque: 7–9 N·m (62–80 in-lbs) Tail lamp screw 3. See Figure 1. Install passenger handhold assembly. a. Install lock cylinder (4). b. Install screws (3). Tighten. Torque: 1.3–1.7 N·m (12–15 in-lbs) Seat lock cylinder screw c. Connect tail lamp connector (6). d. Install seat base assembly (2). e. Install screws (1). Tighten. Torque: 22.5–27.7 N·m (17–20 ft-lbs) Seat handhold base screw 4. Install seat. See service manual. 3 4 1 2 5 6 1483893 1. Screw (4) 2. Seat base assembly handhold 3. Screw (2) 4. Lock cylinder 5. Seat lock cable 6. Tail lamp connector Figure 1. Seat Base Assembly 1 1474785 1. Screw (3) Figure 2. Tail Lamp 2 / 4 M1543 1 2 7 3 6 5 4 1484127 1. Passenger handhold 2. Seat base 3. Screw (2) 4. Cable strap (4) 5. Screw (5) 6. Tail lamp harness 7. Seat lock Figure 3. Disassembling Passenger Handhold Assembly SEAT BASE HANDHOLD WITH TOP CASE MOUNTING PLATE (IF INSTALLED) 1. Remove top case, if installed. 2. Remove seat. See service manual. 3. See Figure 4. Remove four screws (1), flat washers (2) and plastic washers (3). 4. Remove top plate (8). 5. See Figure 5. Remove screws (4). 6. See Figure 6. Remove screws (1). 7. Remove OE passenger handhold (2). 8. See Figure 6. Install new passenger handhold. a. Loosely install screws (1) on both sides. b. See Figure 5. Install handhold base to handhold screws (4). c. Tighten all screws. Torque: 7–8.5 N·m (62–75 in-lbs) Handhold screw 9. See Figure 4. Install top plate. a. Install custom washers (6), plastic washers (5) and plastic slides (4) onto mounting bracket (7). b. Install top plate (8). NOTE Make sure plastic slides (4) are in position on both sides of the top plate before tightening screws (1). c. Install plastic slides (4), plastic washers (3), flat washers (2) and screws (1). d. Tighten screws (1). Torque: 9.5 N·m (84 in-lbs) Top plate screw 10. Install seat. See service manual. 1 5 3 4 7 6 8 2 1494394 1. Screw (4) 2. Flat washer (4) 3. Plastic washer (4) 4. Plastic slide (4) 5. Plastic washer (4) 6. Custom washer (4) 7. Mounting bracket 8. Top plate Figure 4. Top Plate Hardware M1543 3 / 4 4 5 5 2 4 3 1494393 1 1. Mounting bracket 2. Bumper 3. Screw 4. Handhold base to handhold screw (2) 5. Handhold base to mounting bracket screw (2) Figure 5. Rear Mounting Screws 1 1 2 3 1494746 1. Screw (4) 2. Handhold 3. Handhold base Figure 6. Handhold Credit Procedure NOTE Enter bulletin number into comment section of claim. Credit Procedure: Talon/h-dnet.com warranty claim system users Submit a claim for each vehicle serviced in this bulletin for which Vehicle Identification Number (VIN) involvement was verified on H-Dnet.com. Refer to Table 4. Table 4. ITEM DATA Claim Type SRC Problem Part Number 47200713 Quantity Leave Blank Primary Labor Code 2717 (1) Time 0.2 h Customer Concern Code 0178 (1) Condition Code 9981 Replacement Part No. 91500108 Quantity 1 (1) Download may be required. Credit Procedure: SAP system users Upon submission of the properly completed claim, dealers will be credited for 0.2 h of labor time for performing the procedure, plus appropriate administrative time. Credit will also be issued for the recall kit (United States only). Submit campaign events on the dealers own warranty claim. Do not mix them with other warranty events. Submit a claim for each motorcycle serviced in this bulletin for which VIN involvement was verified on H-Dnet.com. Refer to Table 5. Table 5. ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number R Problem Part Number 47200713 Customer Concern Code 0178 Condition Code 9981 Dealer Inventory Instructions If dealers have old stock. Inspect the manufactures date code on the bottom of the part to ensure a small dot is present on the September or later build month. If no dot is present, or dot indicates an earlier build month then replace by following DFS/PAM Stock warranty process. Refer to Table 7. Table 6. Part Numbers Current Part No. To Old Part No. Item Description Use 47200713 Base, seat 47200713 Table 7. Parts in Dealer Stock ITEM DATA Claim Type DFS/PAM – Stock Problem Part Number 47200713 Quantity Could vary Customer Concern Code 6812 Condition Code 1518 Return Parts Hold all claimed parts for 60 d from date of credit issued for possible field inspection and/or request to return to factory. After 60 d, destroy and discard the parts. 4 / 4 M1543

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Harley-Davidson Motor Company, 3700 West Juneau Ave., PO Box 653, Milwaukee, WI 53201 414/342-4680 IMPORTANT SAFETY RECALL Owner Notification This notice applies to your vehicle, VIN # 1HD1ZES15MB December 7th, 2021 Harley-Davidson Recall No. 0178 NHTSA Recall No. 21V924 Dear Harley-Davidson® Motorcycle Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle safety exists on certain model year 2021 Pan America models (see model list below). We are notifying you because our records indicate that you may own one of these motorcycles. What is the Issue? The seat base on certain 2021 Harley-Davidson Pan America motorcycles may lose threaded insert retention at one or more of the fastening locations, which may cause the hand-hold portion of the seat base to fracture. This condition may develop as a result of the operator applying upward load on the hand-hold portion of the seat base while deploying the center stand. If the hand-hold portion of the seat base fractures while a passenger is using the hand-hold feature with the vehicle in motion, it may increase the risk of an injury. What Should You Do? Recall kits that include a new seat base are expected to begin shipping to authorized Harley-Davidson dealers the week of December 13th. To schedule an appointment to have your motorcycle repaired, please contact your Harley-Davidson dealer. The repair will be performed at no cost to you and should take less than one hour. However, due to scheduling, the dealer may require your motorcycle for a longer period. Once the service has been completed, your dealer will ask you to sign a recall claim. TDFTAFAFTAFAAADDFTTDTAATAFFADTFDADADDFATFADFDFFDTTDFFDTATAAAAFAAA *************AUTO**ALL FOR AADC 530 P1 C1 ## 0178 IMPORTANT: If you choose to ride your motorcycle before this safety recall service has been completed, to reduce the risk associated with this condition, we recommend that the seat base not be used as a passenger hand-hold. If you have sold your motorcycle and have an address for the current owner, it is important that you forward this notice to the new owner. Alternatively, you may contact us at the Harley- Davidson phone numbers listed below and provide us with the new contact information so that we may notify the new owner of this recall. Also, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten (10) days. What If You Have Additional Questions or Concerns? For more information, or if you take your motorcycle to your dealer on a mutually agreed upon date and they are unable to perform the required service to your satisfaction, please contact Harley-Davidson Motor Company, Inc. for immediate assistance at 1-800-258-2464 in the U.S. or 1-414-343-4056 world-wide. If you are still having difficulty getting your vehicle serviced in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Auto Safety Hotline at 1-888- 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this may cause you, but we are initiating this action in the interest of your personal safety and satisfaction with our products. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0178 Model Year List (production date range: 03/08/21 to 10/13/21) Year Models 2021 RA1250, RA1250S

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IMPORTANT SAFETY RECALL INFORMATION Safety Recall Campaign 0178 – MY21 Pan America Seat Base To: Worldwide Dealers Roles: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager December 2, 2021 Dear Dealer: Harley-Davidson has learned that the seat base on certain 2021 Harley-Davidson Pan America motorcycles (see model list below) built between 08/06/2020 and 11/16/2021 may lose threaded insert retention at one or more of the fastening locations. Field data suggests this condition is most likely to develop as a result of the operator applying upward load on the hand-hold portion of the seat base while deploying the center stand. If the hand-hold portion of the seat base fractures while a passenger is using the hand-hold feature with the vehicle in motion, it may increase the risk of an injury. We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall (Campaign 0178) all affected motorcycles. The remedy is to first confirm that the motorcycles are covered by this recall. If covered, perform the recommended recall update per Service Bulletin M1543 (the “Bulletin”) to replace the seat base. As part of Campaign 0178, any affected seat bases (part number 47200713) in your service parts inventory must also be inspected to verify an acceptable date code. The Bulletin outlines the acceptable date codes for service parts, the repair and credit procedures for the recall update, and additional relevant information. In the interest of our customers’ safety, and as required by federal law, you may sell but not deliver any affected motorcycles until the recall remedy is complete. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “0178” Campaign to view the VIN list. In accordance with federal regulations administered by the National Highway Traffic Safety Administration (NHTSA) and other appropriate market-specific government agencies, Harley-Davidson or authorized Harley-Davidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service. If you have any questions related to this recall, you can contact us at: • U.S. dealers: Call 800-664-7762 and select the appropriate prompts • International dealers: Contact their regional office We take pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable motorcycles. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0178 Model Year List (production date range: 08/06/2020 to 11/16/2021) Year Models 2021 RA1250, RA1250S Key Dates: • On or about 12/06/2021: Service Bulletin posts • On or about 12/07/2021: Owner notification letters begin mailing • On or about 12/13/2021: Recall kits begin shipping

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-924 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : NOV 24, 2021 NHTSA Recall No. : 21V-924 Manufacturer Recall No. : 0178 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 2,689 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2021 Harley-Davidson Pan America Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The Seat Base, part number 47200713, on certain 2021 Harley-Davidson Pan America (RA) motorcycles may lose threaded insert retention at one or more of the fastening locations. Motorcycles within the production build range of 03/08/2021 through 10/13/2021 are part of the recall population. The specific number of this make/ model/year are: 2021 RA1250S – 2647 2021 RA1250 – 42 Motorcycles produced after 10/13/2021 have received an updated Seat Base, part number 47200713. Production Dates : MAR 08, 2021 – OCT 13, 2021 VIN Range 1 : Begin : 1HD1ZES19MB300609 End : 1HD1ZES16MB315889 ✔ Not sequential Description of Defect : Description of the Defect : The Seat Base on certain Pan America (RA) motorcycles may lose threaded insert retention at one or more of the fastening locations. Field data suggests this condition is most likely to develop as a result of the operator applying upward load on the hand-hold portion of the seat base while deploying the center stand. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the hand-hold portion of the Seat Base fractures while a passenger is using Part 573 Safety Recall Report 21V-924 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : the hand-hold feature with the vehicle in motion, it may increase the risk of injury. Description of the Cause : Manufacturing variation during the production of the Seat Base, part number 47200713, has resulted in certain parts which are less capable to resist an upward load in the threaded insert locations. Identification of Any Warning that can Occur : If the Seat Base loses retention, the hand-hold feature may become loose. A rider or passenger may be able to detect this condition while engaging the center stand or pulling the hand-hold feature upwards before the vehicle is in motion. Involved Components : Component Name 1 : Struct Tailsect Sub-compnt, Hand Hold Component Description : Base, Seat Component Part Number : 47200713 Supplier Identification : Component Manufacturer Name : Cascade Engineering, Inc Address : 3400 Innovation Court SE Grand Rapids Michigan 49512 Country : United States Chronology : See separate chronology document. Part 573 Safety Recall Report 21V-924 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The Seat Base, part number 47200713, will be replaced with an updated part. Owners of affected motorcycles will be advised to arrange service with an authorized Harley-Davidson dealer, who will perform the remedy at no charge to the customer. Pursuant to 49 CFR 577.11(e), Harley- Davidson requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty. Accordingly, no person would be eligible for reimbursement pursuant to 573.13. How Remedy Component Differs from Recalled Component : The updated Seat Base, part number 47200713, may be identified with a manufacturing date stamp (on the bottom of the part) equal to or greater than September 2021. Identify How/When Recall Condition was Corrected in Production : Beginning on or about 10/13/2021, production vehicles began receiving an updated Seat Base, part number 47200713, which does not exhibit the recall condition. Recall Schedule : Description of Recall Schedule : Harley-Davidson will notify the dealer network between 12/01/2021 and 12/08/2021. Owner notification letters will be sent between 12/06/2021 and 12/13/2021. Planned Dealer Notification Date : DEC 01, 2021 – DEC 08, 2021 Planned Owner Notification Date : DEC 06, 2021 – DEC 13, 2021 * NR – Not Reported

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