Ramp Door Cables May Fail and Retract Forcefully – 2021 ATC Quest & Raven Trailers

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January 14, 2022 Recall 21V-902 Spring Assist Ramp Door Assembly Repair Instructions Index: 1. Items required 2. Component Identification a. Nylon Bushing – Recall qualified – Proper Installation – Recall Disqualified b. Nylon Bushing – Recall Qualified – Improper Installation – Recall Required c. Aluminum Bushing – Recall – Disqualified 3. Location on Trailer 4. Proper Installation a. BOM b. Visual Identification 5. Repair Methods a. With Spring Box b. Without Spring Box 1. Items Required for Repair a. Hardware list. ***Note – Wire Rope Assembly already installed. On list for assembly reference only*** b. Installation Sequence c. Tools Needed i. Reference specific repair procedure for tool list below. 2. Refer to the following component identification and Recall Qualifications: a. Nylon – Recall Qualified – Defect Free State. b. If Bushings are free of defect, replacement of bushing is not required. Hardware must match the following installation sequence. c. Nylon – Recall Qualified – Defective State d. Former Component – Excluded from Recall i. Aluminum Bushing featuring Taper on one face 3. Location on Trailers: a. Bushings are attached towards the rear corners of the ramp door as shown. 4. Repair: REPAIR INVOLVING LOADED SPRING ASSIST ASSEMBLY MUST BE PERFORMED BY TRAINED OR AUTHORIZED REPAIR CENTERS ONLY. a. Tools Required i. Bull Nose Wire Gripper ii. 1” ratchet strap (500lb WLL) iii. Vise Grips iv. 3/16”or 1/4” diameter hardened bunch v. 2-7/16” box end wrenches vi. Tension rods for spring assist b. Units with Spring Box A C 1. Repair instructions: a. Close Ramp Door b. Set Bull Nose wire gripper over spring assist line as shown. c. Utilize Ratchet strap from wire gripper to D-Rings in floor. Ratchet to remove tension as show. d. Use 7/16” wrenches to remove 1/4×20 hardware. e. With Cable free of bracket, Clamp cable ferrule with cable clamping vise grips. Insert 1/8” hardened punch into center hole of bushing and apply a downward force to pry the bushing from eyelet. f. Upon Bushing release, remove vise grips from ferrule. g. reassemble in the following procedure. h. Tighten all fasteners on assembly to resistance and apply ¼ turn to torque i. Hardware assembly should resemble the following upon correct installation i. Remove ratchet strap per manufacturer directions. j. Repeat steps b,c d,e,f,g on opposite spring assembly. k. Repeat operation on other side. l. Slowly lower ramp door. m. Slowly raise ramp door affirming wire rope is properly coiling on spool. i. If wire rope does not recoil properly, repeat steps l,M. n. Repair complete. c. Units without Spring Box 1. Repair instructions: a. Close Ramp Door b. Using appropriate tension rods – properly relieve tension on tension spring. c. Use 7/16” wrenches to remove 1/4×20 hardware. d. With Cable free of ramp door bracket, Clamp cable ferrule with cable clamping vise grips. Insert 3/16”or 1/4” diameter hardened punch into center hole of bushing and apply a force to pry the bushing from eyelet. B / I e. Upon Bushing release, remove vise grips from ferrule. f. Reassemble in the following procedure. g. Tighten all fasteners on assembly. i. Hardware assembly should resemble the following upon correct installation h. Repeat steps c,d,e,f,g, on opposite spring assembly. i. Using appropriate tension rods – properly re-tension spring. j. Slowly lower ramp door k. Slowly close ramp door affirming wire rope is properly coiling on spool. i. If wire rope does not coil properly, repeat steps g,h. l. Repair complete.

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The Aluminum Trailer Company 751 N. Tomahawk Trail P.O. Box 396 Nappanee, IN 46550 (877) 441-2440 January 14, 2022 RE: IMPORTANT SAFETY RECALL The Aluminum Trailer Company # 21V-902 Dear Customer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Reason For This Recall The Aluminum Trailer Company (“ATC”) has decided that a defect, which relates to motor vehicle safety, exists in certain ATC Quest/Raven trailers specifically with a spring assist ramp door assembly manufactured by ATC from June 2021 to September 2021. ! Important ! ▪ Your ATC Quest/Raven trailer specifically with a spring assist ramp door is being recalled. ▪ You should contact the dealer you made your purchase from or contact ATC to find a qualified service facility near you. Why Is A Recall Being Conducted? On certain ATC Quest/Raven trailers specifically with a spring assist ramp door assembly. If the trailer specified has the incorrect cable fastener assembly and was over tightened, the excessive stress on the bushing could cause the fastener/bushing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract, increasing the risk of injury. Also, if both cables fail, there will be no assistance to open the ramp door. Safety of all past and present ATC trailers is our top priority. Our records indicate that you purchased model — ATC Trailer Details model trailer; VIN XXXX; Dealer in – Purchase Date. If you are still the current owner of the trailer, we need your help to make arrangements to inspect this trailer. What We Will Do ATC will remedy the defect without charge to you by replacing the existing ramp door cable fastener assembly. ATC will supply the required parts kit and work instructions for the repair. Once contact has been made with a dealer you can expect the dealer to receive the parts in one weeks’ time. ATC will reimburse any customer who incurred costs to repair the defect before our notification was sent. What You Should Do Please contact Customer Support at The Aluminum Trailer Company by mail, P.O. Box 396 Nappanee, IN 46550; by phone (877) 441-2440, or electronic mail [email protected]. We will then make arrangements to refer you to the closest dealer to make the required repairs. We estimate the time to perform the labor required to correct the defect to be approximately thirty (30) minutes. Please ask the dealer directly if you wish to know how much additional time will be needed to schedule and process your trailer. If you have already paid to have your trailer repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement, as applicable. To learn more about what you need to do to obtain reimbursement, contact Customer Support above. If you are a lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. What if you no longer own the trailer If you have sold or traded your trailer, please let us know by contacting customer support by phone (877) 441-2440 or electronic mail [email protected] or via the link on atctrailers.com website. After contacting the ATC customer support number, if you still are not able to have the safety defect remedied without charge and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if you believe that ATC has failed or is unable to remedy the defect or noncompliance without charge. We take great pride in the quality and safety of our products. Your participation in this process helps us achieve our goal of continuing to provide our customers with many more years of safe travel trailer use. We are sorry for this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products. Sincerely, The Aluminum Trailer Company

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The Aluminum Trailer Company 751 N. Tomahawk Trail P.O. Box 396 Nappanee, IN 46550 (877) 441-2440 January 14, 2022 RE: IMPORTANT SAFETY NOTIFICATION – NHTSA Recall Notice 21V-902 – ATC Quest/Raven trailers specifically with a spring assist ramp door assembly. To: All Dealers This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. The Aluminum Trailer Company (“ATC”) has decided that a defect, which relates to motor vehicle safety, exists in certain ATC Quest/Raven trailers specifically with a spring assist ramp door assembly manufactured by ATC from June 2021 until September 2021. On certain ATC Quest/Raven trailers specifically with a spring assist ramp door assembly. If the trailer specified has the incorrect cable fastener assembly and was over tightened, the excessive stress on the bushing could cause the fastener/bushing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract, increasing the risk of injury. Also, if both cables fail, there will be no assistance to open the ramp door. Safety of all past and present ATC trailers is our top priority. Owners will be notified by mail about the recall. ATC will remedy the defect without charge by replacing the existing ramp door cable fastener assembly. ATC will supply the required parts kit and work instructions for the repair. We estimate the time to perform the labor required to correct the defect to be approximately thirty (30) minutes. There is no cost to owners for this recall. ATC will reimburse any customer who incurred costs to repair the defect before our notification was sent. Please be reminded that it is a violation of Federal law for you to sell or lease the trailers covered by this notification until this recall has been performed on these trailers. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Customer Support at The Aluminum Trailer Company by mail, P.O. Box 396 Nappanee, IN 46550; by phone (877) 441-2440, or electronic mail [email protected]. Sincerely, The Aluminum Trailer Company

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-902 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aluminum Trailer Company (ATC) Submission Date : DEC 03, 2021 NHTSA Recall No. : 21V-902 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Aluminum Trailer Company (ATC) Address : 751 N Tomahawk Trail Nappanee IN 46650 Company phone : 574-773-2440 Population : Number of potentially involved : 461 Estimated percentage with defect : 39 % Vehicle Information : Vehicle 1 : 2021-2021 ATC Quest/Raven Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly may have been used as the attachement point for the cable. Production Dates : JUN 10, 2021 – SEP 03, 2021 VIN Range 1 : Begin : 5JX1A2221MD222160 End : 5JX1C2821ND225207 ✔ Not sequential Description of Defect : Description of the Defect : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly (washer, bushing, fastener) may have been used as the attachement point for the cable and may have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the trailer specified has the incorrect cable fastener assembly and was over torqued, the excessive stress on the bushing could cause the fastener/bishing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract. Also if both cable fail, there will be no assitance to open the ramp door. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 21V-902 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Spring Assist Cable Assembly Component Description : Ramp Door Cable, 149”L Set Component Part Number : 0018565 Supplier Identification : Component Manufacturer Name : Transglobal Address : 500 North Warpole Upper Sandusky Ohio 46651 Country : United States Chronology : No field failures to date. During regualr QC inspection of trailers, it was noted by a QC inspector that the fastener assembly (bushing, fastener and washer) was compressing the plastic assembly and a small crack int he bushing was identified. An investigation was started and research and testing was completed and it was determined on 11/15/21, that in fact, the bushings could potentially break if over torqued or under extreme stress. It was also determined through testing that if one cable bushing fails, it adds additional stress to the other cable bushing whcih could potentially cause that bushing to fail. If both cable bushings fail with the door open, the cables may potentially violently retract. Also if both cable fail, the door will have no assitance when opened to close the door. The notification to NHTSA occurred on 11/19/21 in accordance with the reporting rules. Description of Remedy : Description of Remedy Program : NR How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Recall notification will begin on 1/14/22 and be completed on 1/17/22. Part 573 Safety Recall Report 21V-902 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Owners will be notified via first class mail. Dealers will be notified via email with return receipts. Planned Dealer Notification Date : JAN 14, 2022 – JAN 17, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-902 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aluminum Trailer Company (ATC) Submission Date : NOV 19, 2021 NHTSA Recall No. : 21V-902 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Aluminum Trailer Company (ATC) Address : 751 N Tomahawk Trail Nappanee IN 46650 Company phone : 574-773-2440 Population : Number of potentially involved : 461 Estimated percentage with defect : 39 % Vehicle Information : Vehicle 1 : 2021-2021 ATC Quest/Raven Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly may have been used as the attachement point for the cable. Production Dates : JUN 10, 2021 – SEP 03, 2021 VIN Range 1 : Begin : 5JX1A2221MD222160 End : 5JX1C2821ND225207 ✔ Not sequential Description of Defect : Description of the Defect : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly (washer, bushing, fastener) may have been used as the attachement point for the cable and may have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the trailer specified has the incorrect cable fastener assembly and was over torqued, the excessive stress on the bushing could cause the fastener/bishing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract. Also if both cable fail, there will be no assitance to open the ramp door. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 21V-902 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Transglobal Address : 500 North Warpole Upper Sandusky Ohio 46651 Country : United States Chronology : No field failures to date. During regualr QC inspection of trailers, it was noted by a QC inspector that the fastener assembly (bushing, fastener and washer) was compressing the plastic assembly and a small crack int he bushing was identified. An investigation was started and research and testing was completed and it was determined on 11/15/21, that in fact, the bushings could potentially break if over torqued or under extreme stress. It was also determined through testing that if one cable bushing fails, it adds additional stress to the other cable bushing whcih could potentially cause that bushing to fail. If both cable bushings fail with the door open, the cables may potentially violently retract. Also if both cable fail, the door will have no assitance when opened to close the door. The notification to NHTSA occurred on 11/19/21 in accordance with the reporting rules. Description of Remedy : Description of Remedy Program : NR How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : NR Part 573 Safety Recall Report 21V-902 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-902 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aluminum Trailer Company (ATC) Submission Date : DEC 09, 2021 NHTSA Recall No. : 21V-902 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Aluminum Trailer Company (ATC) Address : 751 N Tomahawk Trail Nappanee IN 46650 Company phone : 574-773-2440 Population : Number of potentially involved : 461 Estimated percentage with defect : 39 % Vehicle Information : Vehicle 1 : 2021-2021 ATC Quest/Raven Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly may have been used as the attachement point for the cable. Production Dates : JUN 10, 2021 – SEP 03, 2021 VIN Range 1 : Begin : 5JX1A2221MD222160 End : 5JX1C2821ND225207 ✔ Not sequential Description of Defect : Description of the Defect : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly (washer, bushing, fastener) may have been used as the attachement point for the cable and may have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the trailer specified has the incorrect cable fastener assembly and was over torqued, the excessive stress on the bushing could cause the fastener/bishing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract. Also if both cable fail, there will be no assitance to open the ramp door. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 21V-902 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Spring Assist Cable Assembly Component Description : Ramp Door Cable, 149”L Set Component Part Number : 0018565 Supplier Identification : Component Manufacturer Name : Transglobal Address : 500 North Warpole Upper Sandusky Ohio 46651 Country : United States Chronology : No field failures to date. During regualr QC inspection of trailers, it was noted by a QC inspector that the fastener assembly (bushing, fastener and washer) was compressing the plastic assembly and a small crack int he bushing was identified. An investigation was started and research and testing was completed and it was determined on 11/15/21, that in fact, the bushings could potentially break if over torqued or under extreme stress. It was also determined through testing that if one cable bushing fails, it adds additional stress to the other cable bushing whcih could potentially cause that bushing to fail. If both cable bushings fail with the door open, the cables may potentially violently retract. Also if both cable fail, the door will have no assitance when opened to close the door. The notification to NHTSA occurred on 11/19/21 in accordance with the reporting rules. Description of Remedy : Description of Remedy Program : ATC will supply new materials and work instructions to replace the existing ramp door cable fastener assembly. ATC will supply the required parts kit and work instructions for the repair. This will be sent out within one (1) week of the repair request. The repair facility will be allotted 30 minutes for the repair and will be reimbursed accordingly. If a customer or dealer have incurred costs for the ramp door cable assembly that would have been covered with this repair, those costs will be reimbursed. How Remedy Component Differs from Recalled Component : The new ramp door cable fastener assembly will have a nylon bushing as well as washers with a nylock nut and a longer bolt compared to just the nylon bushing, shorter bolt in the current assembly. In this combination, Part 573 Safety Recall Report 21V-902 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 the washers prevent the bolt from directly contacting the nylon bushing to compress it and also act as a second anchor point for the bolt and nylock nut The kits will include all pieces necessary for the repair. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production. The replacement ramp door cable fasteners were installed on all impacted trailers that were on the premises. Recall Schedule : Description of Recall Schedule : Recall notification will begin on 1/14/22 and be completed on 1/17/22. Owners will be notified via first class mail. Dealers will be notified via email with return receipts. Planned Dealer Notification Date : JAN 14, 2022 – JAN 17, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-902 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aluminum Trailer Company (ATC) Submission Date : JAN 07, 2022 NHTSA Recall No. : 21V-902 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Aluminum Trailer Company (ATC) Address : 751 N Tomahawk Trail Nappanee IN 46650 Company phone : 574-773-2440 Population : Number of potentially involved : 461 Estimated percentage with defect : 39 % Vehicle Information : Vehicle 1 : 2021-2021 ATC Quest/Raven Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly may have been used as the attachement point for the cable. Production Dates : JUN 10, 2021 – SEP 03, 2021 VIN Range 1 : Begin : 5JX1A2221MD222160 End : 5JX1C2821ND225207 ✔ Not sequential Description of Defect : Description of the Defect : On certain, ATC Quest/Raven trailers specifially with a spring assist ramp door assemblies, an incorrect fastener assembly (washer, bushing, fastener) may have been used as the attachement point for the cable and may have been overtorqued. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the trailer specified has the incorrect cable fastener assembly and was over tightened, the excessive stress on the bushing could cause the fastener/ bishing assembly to deform and break. If one cable bushing fails, this adds stress to the opposite side bushing potentially causing failure. The failed connection could potentially cause the cables to violently retract, increasing the risk of injury. Also if both cable fail, there will be no assitance to open the ramp door. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 21V-902 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Spring Assist Cable Assembly Component Description : Ramp Door Cable, 149”L Set Component Part Number : 0018565 Supplier Identification : Component Manufacturer Name : Transglobal Address : 500 North Warpole Upper Sandusky Ohio 46651 Country : United States Chronology : No field failures to date. During regualr QC inspection of trailers, it was noted by a QC inspector that the fastener assembly (bushing, fastener and washer) was compressing the plastic assembly and a small crack int he bushing was identified. An investigation was started and research and testing was completed and it was determined on 11/15/21, that in fact, the bushings could potentially break if over torqued or under extreme stress. It was also determined through testing that if one cable bushing fails, it adds additional stress to the other cable bushing whcih could potentially cause that bushing to fail. If both cable bushings fail with the door open, the cables may potentially violently retract, increaseing the risk of injury. Also if both cable fail, the door will have no assitance when opened to close the door. The notification to NHTSA occurred on 11/19/21 in accordance with the reporting rules. Description of Remedy : Description of Remedy Program : ATC will supply new materials and work instructions to replace the existing ramp door cable fastener assembly. ATC will supply the required parts kit and work instructions for the repair. This will be sent out within one (1) week of the repair request. The repair facility will be allotted 30 minutes for the repair and will be reimbursed accordingly. If a customer or dealer have incurred costs for the ramp door cable assembly that would have been covered with this repair, those costs will be reimbursed. How Remedy Component Differs from Recalled Component : The new ramp door cable fastener assembly will have a nylon bushing as well as washers with a nylock nut and a longer bolt compared to just the nylon bushing, shorter bolt in the current assembly. In this combination, Part 573 Safety Recall Report 21V-902 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 the washers prevent the bolt from directly contacting the nylon bushing to compress it and also act as a second anchor point for the bolt and nylock nut The kits will include all pieces necessary for the repair. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production. The replacement ramp door cable fasteners were installed on all impacted trailers that were on the premises. Recall Schedule : Description of Recall Schedule : Recall notification will begin on 1/14/22 and be completed on 1/17/22. Owners will be notified via first class mail. Dealers will be notified via email with return receipts. Planned Dealer Notification Date : JAN 14, 2022 – JAN 17, 2022 Planned Owner Notification Date : JAN 14, 2022 – JAN 17, 2022 * NR – Not Reported

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