21E097 – Improperly Heat-Treated Tie Rods – MOOG & NAPA NCP

November 30, 2021 NHTSA CAMPAIGN NUMBER: 21E097000

Improperly Heat-Treated Tie Rods May Fail

Tie rod failure can cause a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 21E097

Manufacturer Tenneco Automotive

Components STEERING

Potential Number of Units Affected 1,306

 

Summary

Tenneco Automotive (DBA as DRiV) is recalling certain MOOG tie rods, with part numbers EV801120 and EV800964, and NAPA NCP tie rods, with part number 2693957. The tie rods may not have been heat-treated properly, which can cause them to fail.

 

Remedy

DRiV will work with will work with its distributor/retailer customers to replace the tie rods, free of charge. Owner notification letters were mailed December 16, 2021. Owners may contact Tenneco customer service at 1-877-489-6659 or [email protected].

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

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IMPORTANT SAFETY RECALL

RECALL NO. 21E097

December 2021

 

Dear Valued MOOG Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Federal-Mogul Motorparts LLC (DRiV) has decided that a defect which relates to motor vehicle safety exists in certain of its MOOG-brand tie rods identified below that were sold as aftermarket/replacement parts through various retailers. We are conducting a voluntary safety recall to address the issue. You are receiving this letter because retailer records indicate that you may have purchased one of these parts.

 

What Products are Involved?

This recall involves the following products manufactured during the stated production period(s):

Moog Part Number	Vehicle Application	Affected Production Range
EV801120	MY 2013 – 2017 Honda Accord MY2015 – 2019 Acura TLX	06/15/2020 through 10/01/2021
EV800964	MY 2010 – 2017 Hyundai Tucson MY2011 – 2013 Kia Sportage	07/01/2020 through 10/01/2021

 

What is the Problem?

The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.

 

What should you do?

If you purchased your MOOG-brand tie rod Part No. EV801120 or EV800964 after June 1, 2020, please contact the place of purchase to have your tie rod inspected to determine whether it is covered by this recall. To confirm that your tie rod is covered by this recall, you will be asked to provide a copy of the receipt or invoice that includes the dealer/installer name, location, and date of purchase. If covered, you will receive a replacement tie rod free of charge, parts and labor.  Remedy parts are currently available. The repair should take approximately 3 hours per tie rod to perform, but due to scheduling, the dealer/installer may require your vehicle for a longer period of time.

If your part has not yet been installed, please return it to your dealer for a refund.

If you no longer own the vehicle on which this product has been installed, please forward this notice to the new owner and provide the new owner’s address to DRiV at 877-489-6659 or [email protected].

In accordance with Federal law, any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Questions or Concerns?

For the most efficient service, your distributor has been instructed how to manage the return of these parts. As such, they should be your first point of contact related to this recall. If you do not obtain the service required, you may contact DRiV Customer Service at 877-489-6659 or [email protected]. If you are unable to obtain a remedy without charge within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this may cause, but we are taking this action in the interest of your personal safety and satisfaction with our products.

 

Sincerely,

 

Federal-Mogul Motorparts LLC

 

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IMPORTANT SAFETY RECALL

RECALL NO. 21E097

December 2021

 

Dear Valued NAPA Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Our supplier, Federal Mogul Motorparts LLC (DRiV), has decided that a defect which relates to motor vehicle safety exists in certain NAPA-brand tie rods identified below that were sold as aftermarket/replacement parts through various NAPA retailers. DRiV is conducting a voluntary safety recall to address the issue. You are receiving this letter because retailer records indicate that you may have purchased one of these parts.

 

What Products are Involved?

This recall involves the following products manufactured during the stated production period(s):

NAPA Part Number	Vehicle Application	Affected Production Range
NCP 2693957	MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX	03/10/2021 through 10/01/2021

 

What is the Problem?

The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.

 

What should you do?

If you purchased your NAPA-brand tie rod Part No. NCP 2693957 after March 10, 2021, please contact the place of purchase to have your tie rod inspected to determine whether it is covered by this recall. To confirm that your tie rod is covered by this recall, you will be asked to provide a copy of the receipt or invoice that includes the dealer/installer name, location, and date of purchase.  If covered, you will receive a replacement tie rod free of charge, parts and labor.  Remedy parts are currently available. The repair should take approximately 3 hours per tie rod to perform, but due to scheduling, the dealer/installer may require your vehicle for a longer period of time.

If your part has not yet been installed, please return it to your NAPA dealer for a refund.

If you no longer own the vehicle on which this product has been installed, please forward this notice to the new owner and provide the new owner’s address to DRiV at 877-489-6659 or [email protected].

In accordance with Federal law, any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Questions or Concerns?

If you have questions or concerns about this recall, you may contact DRiV Customer Service at 877-489-

6659 or [email protected]. If you are unable to obtain a remedy without charge within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this may cause, but we are taking this action in the interest of your personal safety and satisfaction with our products.

 

Sincerely,

 

NAPA

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL NO. 21E097

December 2021

 

Dear Valued Customer:

We are writing to inform you that Federal Mogul Motorparts LLC (DRiV) is conducting a voluntary safety recall of certain NAPA-brand tie rods identified in the table below. Our records indicate that some of the recalled products were shipped to you.

 

What Products are Involved?

This recall involves the following products manufactured during the stated production periods:

NAPA Part Number	Vehicle Application	Affected Production Range
NCP 2693957	MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX	03/10/2021 through 10/01/2021

 

The recalled products are marked with the following packaging label date codes: 1511069 – 1511274. See below for assistance identifying the packaging date code:

 

Label Date Code Location Example

 

What is the Problem?

The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.

 

What should you do?

Product Remaining in Your Inventory: If any of the subject products remain in your inventory, you should return them to DRiV for credit. You should first email [email protected] with the number of units being returned, reference RGA27039 in the subject line. The warranty department will then issue call tags to return the product to DRiV Inc., Return Center, RGA 27039, 2250 Midway Ln, Smyrna, TN 37167. Replacements parts should be available for ordering by January 7, 2022. Replacement parts will have a new NAPA part number, 2694215. If you have any questions, please call 734-384-7898 and speak with a Warranty CSR.  Note: It is a violation of federal law to sell the recalled products.

 

Products You Sold to Other Resellers: If you sold the recalled products to reselling customers, you must forward a copy of this letter and enclosed NHTSA-approved “Owner Letter” to them within five (5) business days of receipt. Recalled products should be returned to you, as the original point of purchase, for a refund or to receive a replacement tie rod.

 

Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and send them a copy of the enclosed NHTSAapproved Owner Letter. Alternatively, you can email your customers’ contact information to DRiV at [email protected] and we will contact them directly. When contacted by the consumer, please do the following: (1) Confirm that the tie rod is covered by this recall by reviewing invoices or receipts; (2) If covered by this recall, the tie rod should be replaced at no cost to the customer (parts and labor); and (3) Submit a claim under the NAPA warranty claim procedure set forth above.

 

If you have any questions, please contact DRiV Customer Service at 877-489-6659 or  [email protected]. We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.

 

Sincerely,

 

Federal Mogul Motorparts LLC

 

Enclosure (Owner Letter)

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL NO. 21E097

December 2021

 

Dear Valued MOOG Dealer:

We are writing to inform you that Federal-Mogul Motorparts LLC (DRiV) is conducting a voluntary safety recall of certain MOOG-brand tie rods identified in the table below. Our records indicate that some of the recalled products were shipped to you.

 

What Products are Involved?

This recall involves the following products manufactured during the stated production periods:

Moog Part Number	Vehicle Application	Affected Production Range
EV801120	MY 2013 – 2017 Honda Accord MY 2015 – 2019 Acura TLX	06/15/2020 through 10/01/2021
EV800964	MY 2010 – 2017 Hyundai Tucson MY 2011 – 2013 Kia Sportage	07/01/2020 through 10/01/2021

 

The recalled products are marked with the following packaging label date codes: 1050153 through 1051274. For assistance identifying the packaging date code, please refer to the enclosed “Product Notice,” which you may have previously received.

 

What is the Problem?

The stud portion of these tie rods may be susceptible to cracking, which could potentially lead to a failure. If a tie rod fails, front wheel control may be compromised, increasing the risk of a vehicle crash.

 

What should you do?

Product Remaining in Your Inventory: If any of the subject products remain in your inventory, you should return them to DRiV per the attached “Product Notice” for credit.  Replacements parts should be available for ordering by January 7, 2022.  Replacement parts will have new part numbers:  Part # 801544 will replace 801120; and Part #801545 will replace 800964.  Note: It is a violation of federal law to sell the recalled products.

 

Products You Sold to Other Resellers: If you sold the recalled products to reselling customers, you must forward a copy of this letter and enclosed NHTSA-approved “Owner Letter” to them within five (5) business days of receipt. Recalled products should be returned to you, as the original point of purchase, for a refund or to receive a replacement tie rod.

 

Products You Installed or Sold to Consumers: You must immediately check your sale records to identify any consumers to whom you sold the recalled product and send them a copy of the enclosed NHTSAapproved Owner Letter. Alternatively, you can email your customers’ contact information to DRiV at [email protected] and we will contact them directly. When contacted by the consumer, please do the following: (1) Confirm that the tie rod is covered by this recall by reviewing invoices or receipts; (2) If covered by this recall, the tie rod should be replaced at no cost to the customer (parts and labor); and (3) Submit a claim under the MOOG warranty claim procedure per the enclosed “Product Notice.”

 

If you have any questions, please contact DRiV Customer Service at 877-489-6659 or  [email protected]. We apologize for any inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products.

 

Sincerely,

 

Federal-Mogul Motorparts LLC

 

Enclosures (Product Notice; Owner Letter)

 

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2 Affected Products

Equipments

BRAND	PART NO.	PRODUCTION DATES
MOOG	TIE ROD END
NAPA	TIE ROD END

 

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8 Associated Documents

Recall Acknowledgement

RCAK-21E097-7389.pdf 744.813KB

 

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Defect Notice 573 Report

RCLRPT-21E097-9196.PDF 215.761KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21E097-0512.pdf 489.581KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21E097-0024.pdf 168.309KB

 

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Recall 573 Report – Amendment 1

RCLRPT-21E097-4197.PDF 215.766KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21E097-8014.pdf 692.029KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21E097-6463.pdf 132.623KB

 

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Recall Quarterly Report #1, 2021-4

RCLQRT-21E097-2673.PDF 211.128KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E097&docType=RCL

 

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