RC000157 – Incorrect Tire Information on Labels – 2021-2022 Cruiser Shadow Cruiser & 2022 Twilight Travel Trailers

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21v993 & 2021-778 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.20 Section 1 – Capacity Section 3- Cargo capacities Section 2- Tire information Section 4 – Federal ID The V.I.N. tag is broken into four sections. You will need to replace all four sections. IMPORTANT: DO NOT APPLY NEW LABELS OVER THE EXISTING LABELS. 1. Locate sections 1, 2 and 4 on the driver’s side of your unit, typically just above the baggage door. Remove sections 1, 2 and 4 from your sidewall using a plastic scraping tool being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal if needed. 2. Locate sections 1, 2 and 4 in the new set you received in the mail, remove from backer and carefully place on side wall in the order you removed them. 3. Locate section 3 in the door jamb closest to the hinge of the entrance door. Remove section 3 from your door jamb using a plastic scraping tool, being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal. 4. Remove section 3 from the backer and place on the inside of the door jamb. 21v993 & 2021-778 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.20 Section 3 – Cargo capacities applied to the inside of the door jamb. 21v993 & 2021-778 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.20 Section 4 – Federal ID Section 1 – Capacity Section 2- Tire information 21v993 & 2021-778 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.20 Section 4 – Federal ID Section – 1 capacity Section 2 – Tire information

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-993 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : DEC 29, 2021 NHTSA Recall No. : 21V-993 Manufacturer Recall No. : RC000157 Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 110 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : APR 27, 2021 – OCT 14, 2021 VIN Range 1 : Begin : 5RXDB3021M1473157 End : 5RXDB3025N1491114 ✔ Not sequential Vehicle 2 : 2022-2022 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : AUG 20, 2021 – OCT 07, 2021 VIN Range 1 : Begin : 5RXPB3029N1484180 End : 5RXPB3022N1490371 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard 120, Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars. FMVSS 1 : 120 – Wheels and rims- other than passenger cars FMVSS 2 : NR Description of the Safety Risk : The owner would not know the correct tire for replacement if the need would Part 573 Safety Recall Report 21V-993 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : arise. This could lead to the incorrect tire and or rim being substituted. This could lead to an increased chance of towing issues and a crash or personal injury. Description of the Cause : The tire placard and fed tags were printed with ST225/75R15E tires and actually had ST205/75R14D tires installed Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Tire Placard Component Description : Tire and Rim information placard Component Part Number : na Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 11/29 – Engineering noted a discrepancy of tire sizes during an audit of our fed tags. 12/1- ran reports and researched scope. 12/10 – found 3 brands and models that listed the incorrect tire sizes. 12/15 – sent to the safety committee. Part 573 Safety Recall Report 21V-993 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The manufacture will send out replacement certification labels. This will be corrected at no expense to the owner. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The tire size listed will be corrected on the new tire placard. The correct tire size is ST205/75R14D. Identify How/When Recall Condition was Corrected in Production : We corrected the tire sizing in the system so the VIN tags and tire placard will print properly. This was corrected as soon as the audit discovered the discrepancy. Recall Schedule : Description of Recall Schedule : The mailings will begin once approval is received Planned Dealer Notification Date : FEB 13, 2022 – FEB 13, 2022 Planned Owner Notification Date : FEB 13, 2022 – FEB 13, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-993 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : DEC 20, 2021 NHTSA Recall No. : 21V-993 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 110 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : APR 27, 2021 – OCT 14, 2021 VIN Range 1 : Begin : 5RXDB3021M1473157 End : 5RXDB3025N1491114 ✔ Not sequential Vehicle 2 : 2022-2022 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : AUG 20, 2021 – OCT 07, 2021 VIN Range 1 : Begin : 5RXPB3029N1484180 End : 5RXPB3022N1490371 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard 120, Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars. FMVSS 1 : 120 – Wheels and rims- other than passenger cars FMVSS 2 : NR Description of the Safety Risk : The owner would not know the correct tire for replacement if the need would Part 573 Safety Recall Report 21V-993 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : arise. This could lead to the incorrect tire and or rim being substituted. This could lead to an increased chance of towing issues and a crash or personal injury. Description of the Cause : The tire placard and fed tags were printed with ST225/75R15E tires and actually had ST205/75R14D tires installed Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : Tire Placard Component Description : Tire and Rim information placard Component Part Number : na Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 11/29 – Engineering noted a discrepancy of tire sizes during an audit of our fed tags. 12/1- ran reports and researched scope. 12/10 – found 3 brands and models that listed the incorrect tire sizes. 12/15 – sent to the safety committee. Part 573 Safety Recall Report 21V-993 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The manufacture will send out replacement certification labels. This will be corrected at no expense to the owner. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The tire size listed will be corrected on the new tire placard. The correct tire size is ST205/75R14D. Identify How/When Recall Condition was Corrected in Production : We corrected the tire sizing in the system so the VIN tags and tire placard will print properly. This was corrected as soon as the audit discovered the discrepancy. Recall Schedule : Description of Recall Schedule : The mailings will begin once approval is received Planned Dealer Notification Date : FEB 13, 2022 – FEB 13, 2022 Planned Owner Notification Date : FEB 13, 2022 – FEB 13, 2022 * NR – Not Reported

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