CSN846 – Bolt Failure May Cause Pedestal Separation – 2017-2021 Altec LS60 Aerial Devices

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Customer Outreach PO Box 8338 [email protected] Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Recall Number: Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and Canada Motor Vehicle Safety Act. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain LS60 aerial devices built from October 2017 to October 2021. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Washers on the outer race rotation bearing cap screws may overlap the adjacent weld. Interference with weld under the washer can cause the cap screw to fail. The failure of rotation bearing cap screws can cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection can be performed by the customer, or you may contact Altec for further assistance. The inspection is expected to take one hour and one person to complete. The repair is expected to take four hours and one person to complete and must be completed by Altec. Parts may not be immediately available due to supplier backorder. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. 22V058 Apr. 4, 2022 Page 1 of 4 Customer Service Notice CSN Released: Apr. 4, 2022 Altec Use Only Inspection labor 1.0 hr Repair labor 4.0 hrs Account # 010.0953.43151.000.9210.000 Travel Not included NHTSA code 98 Prime fail P/N 991078283 Doc ref 991457736/991457950 846 Rotation Bearing Washer Inspection Units Affected: LS60 aerial devices built from October 2017 to October 2021. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned of the potential for washers on the outer race rotation bearing cap screws to overlap the adjacent weld on the affected units. While there have been no reports of machine failures to date, interference with weld under the washer could cause cap screw failure. WARNING Death or serious injury could result from uncontrolled boom movement. Failure of a rotation bearing cap screw could cause uncontrolled movement. Customer Action: Inspect the washers on the outer race rotation bearing cap screws for weld interference using the Inspection Procedure beginning on page 2. Complete the inspection no later than the next regular maintenance interval or 30 days from the receipt of this CSN, whichever comes first. If weld interference is found on only one washer, schedule Altec Service to repair the unit within 60 days, and put the unit back into service. If weld interference is found on more than one washer, take the unit out of service, and schedule Altec to repair the unit. If no weld interference is found, put the unit back into service, and complete the Inspection Sheet at the end of this document. Requirements: The inspection is estimated to take one hour and one person to complete. The inspection can be completed by Altec, the customer, or the customer’s warranty provider. The repair is estimated to take four hours and one person to complete. If a repair is required, the work must be completed by Altec. Completion and Warranty: Altec will perform the inspection and repair for free at an Altec facility. If the customer or the customer’s warranty provider performs the inspection, a warranty claim must be submitted to be reimbursed for the cost of the labor. Altec will allow up to $90 for the labor to perform the inspection. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection and/or repair at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair Altec Use Only Description Part No. Qty Warranty Outer race field repair kit 991457702 1 Yes Outer race rotation bearing hardware kit 991457789 1 Yes Page 2 of 4 CSN 846 Inspection Procedure: A flashlight or work light is required for this inspection. Read and understand all steps of the instructions before beginning the procedure. 1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock the wheels. 2. Remove the four pedestal covers to access the inside of the pedestal (refer to Figure 1). 3. Locate the rotation bearing outer race mounting cap screws and washers under the top plate of the pedestal (refer to Figure 2). 4. Using a flashlight or work light, look closely at the washer shown as number 1 in Figure 3 to determine if the washer is overlapping the weld next to the pedestal wall (refer to Figures 4 and 5). Mark Figure 6 to indicate the inspection result for this washer. Front Figure 3 — Outer Race Washer Numbering Pattern (Bottom View) Rear Street Side Curb Side Figure 2 — Outer Race Rotation Bearing Cap Screws and Washers Figure 1 — Pedestal Covers Cover (All Sides) Outer Race Page 3 of 4 CSN 846 5. Repeat step 4 for each washer, proceeding clockwise one at a time as viewed from the bottom. 6. Review the inspection results. • If none of the washers overlap the adjacent weld, put the unit back into service. Complete the Inspection Sheet at the end of the CSN and return it to Altec. • If only one washer overlaps the adjacent weld, call Altec to schedule the installation of kits 991457702, Outer Race Field Repair Kit, and 991457789, Outer Race Rotation Bearing Hardware Kit. The repair must be completed within 60 days. Put the unit back into service while awaiting the repair. Do not complete the Inspection Sheet at the end of the CSN. Completion of the CSN will be documented when the repair is complete. • If two or more washers overlap the adjacent weld, take the unit out of service until repair is completed. Call Altec to schedule the installation of kits 991457702, Outer Race Field Repair Kit, and 991457789, Outer Race Rotation Bearing Hardware Kit. Do not complete the Inspection Sheet at the end of the CSN. Completion of the CSN will be documented when the repair is complete. Washer Overlapping Weld Washer Overlapping Weld 1 Yes No 13 Yes No 2 Yes No 14 Yes No 3 Yes No 15 Yes No 4 Yes No 16 Yes No 5 Yes No 17 Yes No 6 Yes No 18 Yes No 7 Yes No 19 Yes No 8 Yes No 20 Yes No 9 Yes No 21 Yes No 10 Yes No 22 Yes No 11 Yes No 23 Yes No 12 Yes No 24 Yes No Figure 6 — Washer Inspection Results Figure 4 — Washer Overlapping Weld Figure 5 — Washer Not Overlapping Weld Weld Washer Weld Washer Page 4 of 4 CSN 846 Model Altec Unit Serial Number Date Inspected Inspection Sheet Company Name: _______________________________________________ Phone____________________________ Service Company Name:_________________________________________ Phone:___________________________ Company Contact: _________________________________________________________________________________ Company Street Address:_____________________________________________________________________________ City: _______________________________________________State/Province:_________________________________ ZIP/Mailing Code:___________________________________Country:________________________________________ Signature:__________________________________________ Complete this form and submit it to Altec to document inspection completion. Choose one of these options for submission. • Online through the customer portal – Altec Connect* Sign in or Register for an account at connect.altec.com/login 1. Select Equipment 2. Select Altec Product Notices 3. Select Report a Completed APN • Scan and Email to [email protected] • FAX to 1-877-659-9929 • Mail to: Customer Outreach; PO Box 8338; Saint Joseph, MO 64508 Scan here to access Altec Connect. Submission of this form does not order parts or schedule service from Altec. * If the customer or the customer’s warranty provider performs the repair, submit a warranty claim through Altec Connect to be reimbursed for the cost of the parts and/or labor. Contact Altec for more information or to schedule the work to be done by Altec. Make copies of this form for additional units if needed.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-058 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : MAR 07, 2022 NHTSA Recall No. : 22V-058 Manufacturer Recall No. : CSN 846 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 157 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2017-2021 Altec LS60 Vehicle Type : Body Style : Power Train : NR Descriptive Information : LS60 units produced between the affected dates with the involved design are included in the recall population. The recall population was determined from a review of production records. Production Dates : NOV 01, 2017 – DEC 31, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : There is a risk of interference between outer race rotation bearing fastener washers and an adjacent weld on the pedestal. This interference can create additional stress in the rotation bearing fastener and potentially lead to fracture. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The fasteners could break which if undetected could result in separation of the pedestal and turntable increasing the risk of death or serious injury to the worker or those nearby. Description of the Cause : NR Identification of Any Warning that can Occur : Interference between the washer and weld would be visually detectable through pre-flight or PM inspection. Broken rotation bearing fasteners would be detectable through pre-flight visual inspection or PM torque inspection. Involved Components : Part 573 Safety Recall Report 22V-058 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Grade 8 Capscrew Component Description : Grade 8 Capscrew Component Part Number : 990365713 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On July 09, 2021, a Preventative Maintenance inspection of a customer’s LS87 rotation bearing fasteners detected a broken outer race bolt. An examination of the rotation bearing joint on the subject unit identified washers overlapping weld on the pedestal outer race bolts. This overlap resulted in deformation of the washers. Altec issued CSN 833 (21V722) to Notify owners of the affected LS87 units of the possible defect. Investigation into root cause identified the LS60 as also being potentially susceptible to this condition. On November 11, 2021, a field inspection conducted as part of Altec’s investigation of this issue revealed a customer LS60 exhibiting this condition. Altec continued to investigate the frequency and severity of the manufactured condition of LS60 products in the field. On January 17, 2022, a condition similar but of lesser magnitude was identified. On January 28, 2022, after reviewing the investigation results, Altec determined that a defect could exist on LS60 units. There were no other warranty claims identified. There have been no accidents, injuries, or deaths related to this issue. Part 573 Safety Recall Report 22V-058 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Altec will issue CSN 846 to all affected customers requiring them to inspect the outer rotation bolt washers for interference with the weld. If the inspection finds that there is interference between the washer and the weld, Altec will replace the affected unit’s outer race rotation bolts and washers and modify the pedestal as needed to prevent interference between the washer and the weld. The recall remedy will be completed free of charge when presented for repair and Altec Warranty Policy covers the recall remedy including cases requiring reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component : The removal of the interference between the washer and the weld will eliminate this source of stress on the fastener. Identify How/When Recall Condition was Corrected in Production : An inspection step has been added to the LS60 pedestal fabrication to ensure weldments with interfering weld do not make it into production. A Quality Alert has also been implemented to add further inspections. Recall Schedule : Description of Recall Schedule : Altec will issue CSN 846 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 04, 2022 – APR 04, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-058 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : FEB 03, 2022 NHTSA Recall No. : 22V-058 Manufacturer Recall No. : CSN 846 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 157 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2017-2021 Altec LS60 Vehicle Type : Body Style : Power Train : NR Descriptive Information : LS60 units produced between the affected dates with the involved design are included in the recall population. The recall population was determined from a review of production records. Production Dates : NOV 01, 2017 – DEC 31, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : There is a risk of interference between outer race rotation bearing fastener washers and an adjacent weld on the pedestal. This interference can create additional stress in the rotation bearing fastener and potentially lead to fracture. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The fasteners could break which if undetected could result in separation of the pedestal and turntable increasing the risk of death or serious injury to the worker or those nearby. Description of the Cause : NR Identification of Any Warning that can Occur : Interference between the washer and weld would be visually detectable through pre-flight or PM inspection. Broken rotation bearing fasteners would be detectable through pre-flight visual inspection or PM torque inspection. Involved Components : Part 573 Safety Recall Report 22V-058 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Grade 8 Capscrew Component Description : Grade 8 Capscrew Component Part Number : 990365713 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On July 09, 2021, a Preventative Maintenance inspection of a customer’s LS87 rotation bearing fasteners detected a broken outer race bolt. An examination of the rotation bearing joint on the subject unit identified washers overlapping weld on the pedestal outer race bolts. This overlap resulted in deformation of the washers. Altec issued CSN 833 (21V722) to Notify owners of the affected LS87 units of the possible defect. Investigation into root cause identified the LS60 as also being potentially susceptible to this condition. On November 11, 2021, a field inspection conducted as part of Altec’s investigation of this issue revealed a customer LS60 exhibiting this condition. Altec continued to investigate the frequency and severity of the manufactured condition of LS60 products in the field. On January 17, 2022, a condition similar but of lesser magnitude was identified. On January 28, 2022, after reviewing the investigation results, Altec determined that a defect could exist on LS60 units. There were no other warranty claims identified. There have been no accidents, injuries, or deaths related to this issue. Part 573 Safety Recall Report 22V-058 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Altec will issue CSN 846 to all affected customers requiring them to inspect the outer rotation bolt washers for interference with the weld. If the inspection finds that there is interference between the washer and the weld, Altec will replace the affected unit’s outer race rotation bolts and washers and modify the pedestal as needed to prevent interference between the washer and the weld. The recall remedy will be completed free of charge when presented for repair, and Altec Warranty Policy covers the recall remedy. How Remedy Component Differs from Recalled Component : The removal of the interference between the washer and the weld will eliminate this source of stress on the fastener. Identify How/When Recall Condition was Corrected in Production : An inspection step has been added to the LS60 pedestal fabrication to ensure weldments with interfering weld do not make it into production. A Quality Alert has also been implemented to add further inspections. Recall Schedule : Description of Recall Schedule : Altec will issue CSN 846 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : APR 04, 2022 – APR 04, 2022 Planned Owner Notification Date : APR 04, 2022 – APR 04, 2022 * NR – Not Reported

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