22E018 – Coupler Improperly Welded – Norco Frames Model CA-5400

SEOCONTENT-START

Recall 22E003V
Timeline
10/13/2021
• Norco Industries contacted Pacific Trailer Product Inc. upon identifying couplers that did not pass the standard visual
inspection of raw material due to missing welds.
• Norco Industries froze inventory and stopped all product in our shipyard.
• Norco Industries initiated a reinspection process for raw material and inspection of inventory in WIP and inventory in the yard
for completed frames.
• The quantity of couplers that failed inspection in raw material stock/prior to assembly were 15, in one layer of the basket
shipped by Pacific Trailer.
• The quantity of couplers that failed inspection in WIP and final assembly were 0.
• The quantity of couplers that passed inspection overall were 4400.
• In addition to the standard inspection of raw material stock, Norco Industries added a secondary inspection prior to the welding
process in production.
• 100% containment had been achieved.
10/28/2021
• Norco Industries reported an additional coupler with missing welds in raw material stock.
• Norco Industries froze inventory and stopped all product in our shipyard as an additional precaution.
• Norco Industries initiated a reinspection for all raw material, inventory in WIP and inventory in the yard for completed frames.
• The quantity of couplers that failed inspection in raw material stock/prior to assembly were 23.
• The quantity of couplers that failed inspection in WIP and final assembly were 0.
• The quantity of couplers that passed inspection overall were 10,421.
• 100% containment had been achieved.
02/10/2022
• Norco Industries received notification that Pacific Trailer Product Inc. decided that a defect, which relates to vehicle safety,
exists in certain batches of CA-5400-O and CA-5400-B couplers.
• Norco Industries believed they were the first to report the defect during standard inspection and had 100% containment.
• Norco validated that couplers received between 09/09/21 and 10/13/21 had been inspected by our standard inspection of raw
material.
03/08/2022
• Norco determined that we assembled 3,587 frames during 09/09/21 through 10/13/2021 that may have been produced with
the coupler indicated in the recall notification.
• 1,320 couplers were received by Norco from suspect lots prior to the first reported defect.
• Although we believe we have full containment, Norco Industries did not implement the new multi-stage inspection process until
the first reported defect was identified on 10/13/2021.
• We immediately notified our affected customers of product produced between 09/09/2021 through 10/13/2021.
Customers QTY Contact Contact Email
Keystone: 1155
KZ RV: 881
Forest River: 358
East to West: 117
Winnebago: 1076

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RCL.2022.002 REV A
Pacific Trailer Products, Inc.
Coupler Recall 22E-003V
NORCO INDUSTRIES APPROVED INSPECTION PROCEDURE
STEP 1: VISUAL INSPECTION
1) Inspection location: Bottom side of coupler located at the front end of the a-frame.
2) Underneath the coupler, use a flashlight to inspect the welds at each side of the bottom coupler plate.
a. To Pass Inspection: A weld bead should run along each side of the plate.
b. To Fail Inspection: A weld bead will not run along the side of the plate and there will only be tack welds
PASS
(Painted FAIL
(Unpainted
Weld
along
edges
Missing Weld along edge
Tack Weld Only
RCL.2022.002 REV A
Pacific Trailer Products, Inc.
Coupler Recall 22E-003V
NORCO INDUSTRIES APPROVED REPAIR PROCEDURE
STEP 2: REPAIR IF VISUAL INSPECTION FAILS
1) In a circumstance that the coupler is only tack welded on the underneath plate, the coupler will need to be replaced by a qualified welder.
2) Safely support the front of the RV with jack stands and remove the tongue jack.
3) Carefully cut through the perimeter welds of the coupler allowing the defective coupler to be removed. Use caution not to damage the draw tubes when cutting through the welds.
4) Using a grinder, remove any excess weld from the draw tubes once the coupler has been removed.
5) Prep the replacement coupler by removing the paint from the weld locations.
6) Weld the replacement coupler in place just as the original was welded.
7) Paint raw steel areas.
Draw tube

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Safety Recall 22E-018
IMPORTANT SAFETY RECALL
This notice applies to some Norco Industries Inc. (Norco) Frames equipped with Model CA-5400 couplers.
NHTSA Recall Number: 22E-018
March 15, 2022
Keith Fisher
East to West
423 N. Main Street
Middlebury, IN 46540
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Norco Industries has decided that a defect, which relates to vehicle safety, exists in certain Norco Frames. This notice applies to the subject of frames shipped from Norco Industries between 09/09/2021 and 10/13/2021. Your company may have been notified of this issue this month and may have conducted the research already.
WHAT IS THE PROBLEM WITH THE FRAMES?
Part: Frames assembled with CA-5400 Couplers
Malfunction: Break
Condition: Incomplete weld on bottom plate of coupler
Precaution: Visual inspection bottom side of coupler
Safety Risk: The welds on the bottom side of the coupler could break causing possible disconnect with tow vehicle.
Norco Industries will pay for inspection and replacement of any defective couplers at no cost to you.
WHAT SHOULD YOU DO?
Inspect products built with the Norco Frames specified in the time frame above using the attached Pacific Trailer Products, Inc. Coupler Recall 22E-003V Remedy Instructions. If any couplers are found to have “spot welds” as shown on the Remedy Instructions. Remedy/Replacement couplers are available immediately.
WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS?
If you should have questions regarding this recall, please contact Norco Industries Technical Support at 1 (877) 557-7788.
If you fail to obtain a satisfactory remedy to this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to: http://www.safercar.gov
WHAT IS YOU HAVE ALREADY CONDUCTED THE INSPECTION OR REPLACED THE COUPLER?
You may be eligible to receive reimbursement for the cost’s incurred prior to receiving this notice.
Please submit your request to: [email protected]
We apologize for any inconvenience and thank you for your attention to this safety matter.
Sincerely,
Norco Industries

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Norco Industries Inc.
Submission Date : SEP 27, 2022
NHTSA Recall No. : 22E-018
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Norco Industries Inc.
Address : 2600 Jeanwood Dr.
Elkhart IN 46514
Company phone : 5742623400
Population :
Number of potentially involved : 3,587
Estimated percentage with defect : 2 %
Equipment Information :
Brand / Trade 1 : NORCO FRAMES
Model : COUPLER CA-5400
Part No. : 21700033
Size : 2 5/16″
Function : RV HITCH TO TOW
Descriptive Information : PACIFIC TRAILER PRODUCT INC RELEASED RECALL 22E003V. UTILIZED PO
RECIEPTS OF COUPLERS WITHIN THE SCOPE OF THE ORIGINAL RECALL.
COUPLERS MISSING WELDS ON BOTTOM PLATE FAILED INSPECTION. 3,587
FRAMES HAVE BEEN DETERMINED TO HAVE PASSED OUR INSPECTION, PRIOR
TO IDENTIFYING A DEFECT ON 10/13/2021, WHEN WE IMPLEMENTED A
MULTIPLE STEP INSPECTION PROCESS.
Production Dates : SEP 09, 2021 – OCT 13, 2021
Description of Defect :
Description of the Defect : COUPLER BOTTOM PLATE IS MISSING WELDS ON BOTTOM SIDE AND ARE
ONLY TACK WELDED
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE TACK WELDS COULD BREAK CAUSING POSSIBLE DISCONNECT FROM
TOW VEHICLE
Description of the Cause : PACIFIC TRAILER PRODUCTS ADVISED THAT THEY MISSED A STEP IN THE
MANUFACTURING PROCESS
Identification of Any Warning
that can Occur :
VISUAL INSPECTION UNDERNEATH COUPLER WILL SHOW ONLY TACK
WELDS ONLY
Part 573 Safety Recall Report 22E-018 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name : COUPLER
Component Description : 2 5/16 TRAILER COUPLER
Component Part Number : CA-5400-O
Supplier Identification :
Component Manufacturer
Name : PACIFIC TRAILER PRODUCTS
Address : 19215 SE 34TH STREET
SUITE 106#345 CAMAS Washington 98607
Country : United States
Chronology :
10/13/2021 • Norco Industries contacted Pacific Trailer Product Inc. upon identifying couplers that did not
pass the standard visual inspection of raw material due to missing welds. • 100% containment had been
achieved. 10/28/2021 • Norco Industries reported an additional coupler with missing welds in raw
material stock. • 100% containment had been achieved. 02/10/2022 •Norco validated that couplers
received between 09/09/21 and 10/13/21 had been inspected by our standard inspection of raw material.
03/08/2022 • Although we believe we have full containment, Norco Industries did not implement the new
multi-stage inspection process until the first reported defect was identified on 10/13/2021.
Description of Remedy :
Description of Remedy Program : STEP 1: VISUAL INSPECTION. Inspection location: Bottom side of coupler
located at the front end of the a-frame. Underneath the coupler, use a
flashlight to inspect the welds at each side of the bottom coupler plate. a.
To Pass Inspection: A weld bead should run along each side of the plate. b.
To Fail Inspection: A weld bead will not run along the side of the plate and
there will only be tack welds. STEP 2: REPAIR IF VISUAL INSPECTION
FAILS In a circumstance that the coupler is only tack welded on the
underneath plate, the coupler will need to be replaced by a qualified
welder. RV OEMS WILL ADMINISTER THE CLAIMS PROCESS WITH RV
DEALERS AND SUBMIT A VENDOR CHARGE BACK TO NORCO. NORCO
WILL SUBMIT A VENDER CHARGE BACK TO PACIFIC TRAILER.
Part 573 Safety Recall Report 22E-018 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs
from Recalled Component :
THE REMEDIED COMPONENT HAS WELDS ON THE PLATE LOCATED ON
THE BOTTOM OF THE COUPLER. THE DEFECTIVE COUPLER IS MISSING
THE WELDS
Identify How/When Recall Condition
was Corrected in Production :
ON 10/13/2021 WE NOTIFIED THE COUPLER MANUFACTURER OF THEIR
DEFECTIVE PRODUCT. ALL RAW MATERIAL WAS QUARANTINED.
Recall Schedule :
Description of Recall Schedule : AS THE SUPPLIER, WE WILL NOTIFY THE RV OEMs AND THEY WILL
IDENTIFY THE AFFECTED VINs APPLICABLE TO THE RECALL AND
NOTIFY THE DEALERS AND OWNERS.
AMENDMENT 09/27/2022: THE RV OEMs, FINAL ASSEMBLY
MANUFACTURERS OF THE VEHICLES WILL SUBMIT THE SAFETY
RECALL QUARTERLY REPORTS REQUIRED PER 49 CFR PART 573.7
Planned Dealer Notification Date : APR 18, 2022 – MAY 18, 2022
Planned Owner Notification Date : MAR 18, 2022 – MAR 18, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : FOREST RIVER
Address : P.O. BOX 3030
ELKHART IN 46515
Country : US
Company Phone : 574 825 6242
Name : WINNEBAGO OF INDIANA
Address : P.O. BOX 470
FOREST CITY IN 50436
Country : US
Company Phone : 641 585 3535
Name : KEYSTONE RV COMPANY
Address : P.O. BOX 2000
GOSHEN IN 46527
Country : US
Company Phone : 574 537 3923
Part 573 Safety Recall Report 22E-018 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Name : KR-RV INC
Address : 0985 N 900 WEST
SHIPSHEWANA IN 46565
Country : US
Company Phone : 260 768 4016
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Norco Industries Inc.
Submission Date : APR 04, 2022
NHTSA Recall No. : 22E-018
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Norco Industries Inc.
Address : 2600 Jeanwood Dr.
Elkhart IN 46514
Company phone : 5742623400
Population :
Number of potentially involved : 3,587
Estimated percentage with defect : 2 %
Equipment Information :
Brand / Trade 1 : NORCO FRAMES
Model : COUPLER CA-5400
Part No. : 21700033
Size : 2 5/16″
Function : RV HITCH TO TOW
Descriptive Information : PACIFIC TRAILER PRODUCT INC RELEASED RECALL 22E003V. UTILIZED PO
RECIEPTS OF COUPLERS WITHIN THE SCOPE OF THE ORIGINAL RECALL.
COUPLERS MISSING WELDS ON BOTTOM PLATE FAILED INSPECTION. 3,587
FRAMES HAVE BEEN DETERMINED TO HAVE PASSED OUR INSPECTION, PRIOR
TO IDENTIFYING A DEFECT ON 10/13/2021, WHEN WE IMPLEMENTED A
MULTIPLE STEP INSPECTION PROCESS.
Production Dates : SEP 09, 2021 – OCT 13, 2021
Description of Defect :
Description of the Defect : COUPLER BOTTOM PLATE IS MISSING WELDS ON BOTTOM SIDE AND ARE
ONLY TACK WELDED
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE TACK WELDS COULD BREAK CAUSING POSSIBLE DISCONNECT FROM
TOW VEHICLE
Description of the Cause : PACIFIC TRAILER PRODUCTS ADVISED THAT THEY MISSED A STEP IN THE
MANUFACTURING PROCESS
Identification of Any Warning
that can Occur :
VISUAL INSPECTION UNDERNEATH COUPLER WILL SHOW ONLY TACK
WELDS ONLY
Part 573 Safety Recall Report 22E-018 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name : COUPLER
Component Description : 2 5/16 TRAILER COUPLER
Component Part Number : CA-5400-O
Supplier Identification :
Component Manufacturer
Name : PACIFIC TRAILER PRODUCTS
Address : 19215 SE 34TH STREET
SUITE 106#345 CAMAS Washington 98607
Country : United States
Chronology :
10/13/2021 • Norco Industries contacted Pacific Trailer Product Inc. upon identifying couplers that did not
pass the standard visual inspection of raw material due to missing welds. • 100% containment had been
achieved. 10/28/2021 • Norco Industries reported an additional coupler with missing welds in raw
material stock. • 100% containment had been achieved. 02/10/2022 •Norco validated that couplers
received between 09/09/21 and 10/13/21 had been inspected by our standard inspection of raw material.
03/08/2022 • Although we believe we have full containment, Norco Industries did not implement the new
multi-stage inspection process until the first reported defect was identified on 10/13/2021.
Description of Remedy :
Description of Remedy Program : STEP 1: VISUAL INSPECTION. Inspection location: Bottom side of coupler
located at the front end of the a-frame. Underneath the coupler, use a
flashlight to inspect the welds at each side of the bottom coupler plate. a.
To Pass Inspection: A weld bead should run along each side of the plate. b.
To Fail Inspection: A weld bead will not run along the side of the plate and
there will only be tack welds. STEP 2: REPAIR IF VISUAL INSPECTION
FAILS In a circumstance that the coupler is only tack welded on the
underneath plate, the coupler will need to be replaced by a qualified
welder. RV OEMS WILL ADMINISTER THE CLAIMS PROCESS WITH RV
DEALERS AND SUBMIT A VENDOR CHARGE BACK TO NORCO. NORCO
WILL SUBMIT A VENDER CHARGE BACK TO PACIFIC TRAILER.
Part 573 Safety Recall Report 22E-018 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs
from Recalled Component :
THE REMEDIED COMPONENT HAS WELDS ON THE PLATE LOCATED ON
THE BOTTOM OF THE COUPLER. THE DEFECTIVE COUPLER IS MISSING
THE WELDS
Identify How/When Recall Condition
was Corrected in Production :
ON 10/13/2021 WE NOTIFIED THE COUPLER MANUFACTURER OF THEIR
DEFECTIVE PRODUCT. ALL RAW MATERIAL WAS QUARANTINED.
Recall Schedule :
Description of Recall Schedule : AS THE SUPPLIER, WE WILL NOTIFY THE RV OEMs AND THEY WILL
IDENTIFY THE AFFECTED VINs APPLICABLE TO THE RECALL AND
NOTIFY THE DEALERS AND OWNERS.
Planned Dealer Notification Date : NR – NR
Planned Owner Notification Date : MAR 18, 2022 – MAR 18, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : FOREST RIVER
Address : P.O. BOX 3030
ELKHART IN 46515
Country : US
Company Phone : 574 825 6242
Name : WINNEBAGO OF INDIANA
Address : P.O. BOX 470
FOREST CITY IN 50436
Country : US
Company Phone : 641 585 3535
Name : KEYSTONE RV COMPANY
Address : P.O. BOX 2000
GOSHEN IN 46527
Country : US
Company Phone : 574 537 3923
Name : KR-RV INC
Address : 0985 N 900 WEST
SHIPSHEWANA IN 46565
Country : US
Company Phone : 260 768 4016
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Norco Industries Inc.
Submission Date : APR 18, 2022
NHTSA Recall No. : 22E-018
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Norco Industries Inc.
Address : 2600 Jeanwood Dr.
Elkhart IN 46514
Company phone : 5742623400
Population :
Number of potentially involved : 3,587
Estimated percentage with defect : 2 %
Equipment Information :
Brand / Trade 1 : NORCO FRAMES
Model : COUPLER CA-5400
Part No. : 21700033
Size : 2 5/16″
Function : RV HITCH TO TOW
Descriptive Information : PACIFIC TRAILER PRODUCT INC RELEASED RECALL 22E003V. UTILIZED PO
RECIEPTS OF COUPLERS WITHIN THE SCOPE OF THE ORIGINAL RECALL.
COUPLERS MISSING WELDS ON BOTTOM PLATE FAILED INSPECTION. 3,587
FRAMES HAVE BEEN DETERMINED TO HAVE PASSED OUR INSPECTION, PRIOR
TO IDENTIFYING A DEFECT ON 10/13/2021, WHEN WE IMPLEMENTED A
MULTIPLE STEP INSPECTION PROCESS.
Production Dates : SEP 09, 2021 – OCT 13, 2021
Description of Defect :
Description of the Defect : COUPLER BOTTOM PLATE IS MISSING WELDS ON BOTTOM SIDE AND ARE
ONLY TACK WELDED
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE TACK WELDS COULD BREAK CAUSING POSSIBLE DISCONNECT FROM
TOW VEHICLE
Description of the Cause : PACIFIC TRAILER PRODUCTS ADVISED THAT THEY MISSED A STEP IN THE
MANUFACTURING PROCESS
Identification of Any Warning
that can Occur :
VISUAL INSPECTION UNDERNEATH COUPLER WILL SHOW ONLY TACK
WELDS ONLY
Part 573 Safety Recall Report 22E-018 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name : COUPLER
Component Description : 2 5/16 TRAILER COUPLER
Component Part Number : CA-5400-O
Supplier Identification :
Component Manufacturer
Name : PACIFIC TRAILER PRODUCTS
Address : 19215 SE 34TH STREET
SUITE 106#345 CAMAS Washington 98607
Country : United States
Chronology :
10/13/2021 • Norco Industries contacted Pacific Trailer Product Inc. upon identifying couplers that did not
pass the standard visual inspection of raw material due to missing welds. • 100% containment had been
achieved. 10/28/2021 • Norco Industries reported an additional coupler with missing welds in raw
material stock. • 100% containment had been achieved. 02/10/2022 •Norco validated that couplers
received between 09/09/21 and 10/13/21 had been inspected by our standard inspection of raw material.
03/08/2022 • Although we believe we have full containment, Norco Industries did not implement the new
multi-stage inspection process until the first reported defect was identified on 10/13/2021.
Description of Remedy :
Description of Remedy Program : STEP 1: VISUAL INSPECTION. Inspection location: Bottom side of coupler
located at the front end of the a-frame. Underneath the coupler, use a
flashlight to inspect the welds at each side of the bottom coupler plate. a.
To Pass Inspection: A weld bead should run along each side of the plate. b.
To Fail Inspection: A weld bead will not run along the side of the plate and
there will only be tack welds. STEP 2: REPAIR IF VISUAL INSPECTION
FAILS In a circumstance that the coupler is only tack welded on the
underneath plate, the coupler will need to be replaced by a qualified
welder. RV OEMS WILL ADMINISTER THE CLAIMS PROCESS WITH RV
DEALERS AND SUBMIT A VENDOR CHARGE BACK TO NORCO. NORCO
WILL SUBMIT A VENDER CHARGE BACK TO PACIFIC TRAILER.
Part 573 Safety Recall Report 22E-018 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs
from Recalled Component :
THE REMEDIED COMPONENT HAS WELDS ON THE PLATE LOCATED ON
THE BOTTOM OF THE COUPLER. THE DEFECTIVE COUPLER IS MISSING
THE WELDS
Identify How/When Recall Condition
was Corrected in Production :
ON 10/13/2021 WE NOTIFIED THE COUPLER MANUFACTURER OF THEIR
DEFECTIVE PRODUCT. ALL RAW MATERIAL WAS QUARANTINED.
Recall Schedule :
Description of Recall Schedule : AS THE SUPPLIER, WE WILL NOTIFY THE RV OEMs AND THEY WILL
IDENTIFY THE AFFECTED VINs APPLICABLE TO THE RECALL AND
NOTIFY THE DEALERS AND OWNERS.
Planned Dealer Notification Date : APR 18, 2022 – MAY 18, 2022
Planned Owner Notification Date : MAR 18, 2022 – MAR 18, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : FOREST RIVER
Address : P.O. BOX 3030
ELKHART IN 46515
Country : US
Company Phone : 574 825 6242
Name : KR-RV INC
Address : 0985 N 900 WEST
SHIPSHEWANA IN 46565
Country : US
Company Phone : 260 768 4016
Name : KEYSTONE RV COMPANY
Address : P.O. BOX 2000
GOSHEN IN 46527
Country : US
Company Phone : 574 537 3923
Name : WINNEBAGO OF INDIANA
Address : P.O. BOX 470
FOREST CITY IN 50436
Country : US
Company Phone : 641 585 3535
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-018
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Norco Industries Inc.
Submission Date : MAR 11, 2022
NHTSA Recall No. : 22E-018
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : Norco Industries Inc.
Address : 2600 Jeanwood Dr.
Elkhart IN 46514
Company phone : 5742623400
Population :
Number of potentially involved : 3,587
Estimated percentage with defect : 2 %
Equipment Information :
Brand / Trade 1 : NORCO FRAMES
Model : COUPLER CA-5400
Part No. : 21700033
Size : 2 5/16″
Function : RV HITCH TO TOW
Descriptive Information : PACIFIC TRAILER PRODUCT INC RELEASED RECALL 22E003V. UTILIZED PO
RECIEPTS OF COUPLERS WITHIN THE SCOPE OF THE ORIGINAL RECALL.
COUPLERS MISSING WELDS ON BOTTOM PLATE FAILED INSPECTION. 3,587
FRAMES HAVE BEEN DETERMINED TO HAVE PASSED OUR INSPECTION, PRIOR
TO IDENTIFYING A DEFECT ON 10/13/2021, WHEN WE IMPLEMENTED A
MULTIPLE STEP INSPECTION PROCESS.
Production Dates : SEP 09, 2021 – OCT 13, 2021
Description of Defect :
Description of the Defect : COUPLER BOTTOM PLATE IS MISSING WELDS ON BOTTOM SIDE AND ARE
ONLY TACK WELDED
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : THE TACK WELDS COULD BREAK CAUSING POSSIBLE DISCONNECT FROM
TOW VEHICLE
Description of the Cause : PACIFIC TRAILER PRODUCTS ADVISED THAT THEY MISSED A STEP IN THE
MANUFACTURING PROCESS
Identification of Any Warning
that can Occur :
VISUAL INSPECTION UNDERNEATH COUPLER WILL SHOW ONLY TACK
WELDS ONLY
Part 573 Safety Recall Report 22E-018 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Involved Components :
Component Name : COUPLER
Component Description : 2 5/16 TRAILER COUPLER
Component Part Number : CA-5400-O
Supplier Identification :
Component Manufacturer
Name : PACIFIC TRAILER PRODUCTS
Address : 19215 SE 34TH STREET
SUITE 106#345 CAMAS Washington 98607
Country : United States
Chronology :
10/13/2021 • Norco Industries contacted Pacific Trailer Product Inc. upon identifying couplers that did not
pass the standard visual inspection of raw material due to missing welds. • 100% containment had been
achieved. 10/28/2021 • Norco Industries reported an additional coupler with missing welds in raw
material stock. • 100% containment had been achieved. 02/10/2022 •Norco validated that couplers
received between 09/09/21 and 10/13/21 had been inspected by our standard inspection of raw material.
03/08/2022 • Although we believe we have full containment, Norco Industries did not implement the new
multi-stage inspection process until the first reported defect was identified on 10/13/2021.
Description of Remedy :
Description of Remedy Program : STEP 1: VISUAL INSPECTION. Inspection location: Bottom side of coupler
located at the front end of the a-frame. Underneath the coupler, use a
flashlight to inspect the welds at each side of the bottom coupler plate. a.
To Pass Inspection: A weld bead should run along each side of the plate. b.
To Fail Inspection: A weld bead will not run along the side of the plate and
there will only be tack welds. STEP 2: REPAIR IF VISUAL INSPECTION
FAILS In a circumstance that the coupler is only tack welded on the
underneath plate, the coupler will need to be replaced by a qualified
welder. RV OEMS WILL ADMINISTER THE CLAIMS PROCESS WITH RV
DEALERS AND SUBMIT A VENDOR CHARGE BACK TO NORCO. NORCO
WILL SUBMIT A VENDER CHARGE BACK TO PACIFIC TRAILER.
Part 573 Safety Recall Report 22E-018 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs
from Recalled Component :
THE REMEDIED COMPONENT HAS WELDS ON THE PLATE LOCATED ON
THE BOTTOM OF THE COUPLER. THE DEFECTIVE COUPLER IS MISSING
THE WELDS
Identify How/When Recall Condition
was Corrected in Production :
ON 10/13/2021 WE NOTIFIED THE COUPLER MANUFACTURER OF THEIR
DEFECTIVE PRODUCT. ALL RAW MATERIAL WAS QUARANTINED.
Recall Schedule :
Description of Recall Schedule : AS THE SUPPLIER, WE WILL NOTIFY THE RV OEMs AND THEY WILL
IDENTIFY THE AFFECTED VINs APPLICABLE TO THE RECALL AND
NOTIFY THE DEALERS AND OWNERS.
Planned Dealer Notification Date : NR – NR
Planned Owner Notification Date : NR – NR
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : FOREST RIVER
Address : P.O. BOX 3030
ELKHART IN 46515
Country : US
Company Phone : 574 825 6242
Name : WINNEBAGO OF INDIANA
Address : P.O. BOX 470
FOREST CITY IN 50436
Country : US
Company Phone : 641 585 3535
Name : KEYSTONE RV COMPANY
Address : P.O. BOX 2000
GOSHEN IN 46527
Country : US
Company Phone : 574 537 3923
Name : KR-RV INC
Address : 0985 N 900 WEST
SHIPSHEWANA IN 46565
Country : US
Company Phone : 260 768 4016
* NR – Not Reported

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