Incorrect Tire Pressure on Label – 2020-2021 Roadtrek SS Agile Motorhomes

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Roadtrek Inc. 20 Tyler Street, Cambridge, Ontario Canada N1T 0E4 [email protected] | www.roadtrek.com IMPORTANT SAFETY RECALL This Notice Applies to Your Vehicle: «VIN» «Column1» «Name» «Last_Name» «Address» «City», «State», «Zip» «Country» February 2, 2023 From: RE: Notice of Recall: NHTSA 22V156 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Roadtrek Inc. has decided that certain Roadtrek Inc. model year 2021 SS Agile model vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 138, “Tire Pressure Monitoring Systems.” These vehicles were manufactured from Nov 13, 2020, through Nov 18, 2021, and built on the Mercedes Benz Sprinter Chassis. The Placard and Tire Pressure labels incorrectly state the front tire pressure to be 46 psi. The correct front tire pressure is 52 psi and this is what is stated in the owner’s manual and is what the Tire Pressure Monitoring System should be set to. Incorrect front tire pressure could result in the vehicle stability control system not functioning correctly, or if the tires are inflated to the psi stated on the placard, tires may be underinflated increasing the risk of a crash. New Placard labels and Tire Pressure labels will be issued to all dealers and owners that have vehicles with incorrect labels with instructions for these new labels to be installed over top of the incorrect labels. The label installation will take approximately 15 minutes. These labels will be provided free of charge. If you no longer own the vehicle, please inform Roadtrek inc. of the new owner online at http://www.roadtrekinc.com/warranty. For more information, please contact, Roadtrek Inc., at 1-800-663-0066. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We regret any inconvenience these actions may cause. If this notification is inadequate or the corrections are not made in accordance with this notification within 60 days, you may advise the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-156 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Roadtrek Inc. Submission Date : MAY 24, 2022 NHTSA Recall No. : 22V-156 Manufacturer Recall No. : 2022-02 Manufacturer Information : Manufacturer Name : Roadtrek Inc. Address : 20 Tyler Street Cambridge 00 N1T0E4 Company phone : 519-745-1160 Population : Number of potentially involved : 9 Estimated percentage with defect : 100 % Vehicle Alterer Information : Vehicle 1 : 2020-2021 Roadtrek Inc SS Agile Descriptive Information : On Mar 2, 2022 A customer contacted us concerned about tire wear on the front tires of his vehicle. The pursuant investigation discovered that the tire pressure label on the vehicle was incorrect. Tire pressure on the front was stated at 46 psi rather than 52 psi. This issue is specifically on the SS Agile model built on the Sprinter 2020 MY chassis before Nov 18, 2021 Production Dates : NOV 13, 2020 – NOV 18, 2021 Description of Defect : Description of the Defect : Tire pressure label states incorrect front tire pressure of 46 psi rather than the correct 52 psi. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The incorrect front tire pressure could cause the vehicle control systems to malfunction increasing the risk of loss of control and possible injury. Description of the Cause : tire pressure label incorrectly states the front tire pressure to 46 psi rather than the correct pressure of 52 psi Identification of Any Warning that can Occur : uneven tire wear on the outside edge of the front tire tread Involved Components : Part 573 Safety Recall Report 22V-156 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name : tire pressure label Component Description : label Component Part Number : NR Supplier Identification : Component Manufacturer Name : Roadtrek Inc Address : 20 Tyler St. Cambridge, Ontario Canada Foreign States N1T 0E4 Country : Canada Chronology : On Mar 2, 2022 a customer contacted Roadtrek Customer Support asking about uneven tire wear on his front tires. The pursuant investigation lead to the realization that the front tire pressure stated on the tire pressure label was incorrect. The label specified the front tire pressure should be at 46 psi while the MB OEM label specified 52 psi. Internal documents were reviewed to identify what tire pressure labels were printed incorrectly and a date range of effected vehicles was established to identify the effected vehicles. Description of Remedy : Description of Remedy Program : a new tire pressure label will be sent out to the owners of all of the effected vehicles for them to install on their vehicle. How Remedy Component Differs from Recalled Component : The front tire pressure should be 52 psi not 46 psi Identify How/When Recall Condition was Corrected in Production : The front tire pressure stated on the label was changed on Nov 18, 2021 Recall Schedule : Description of Recall Schedule : Dealer notification May 30 to June 3 Owner notification June 6 to 10 Planned Dealer Notification Date : MAY 30, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 10, 2022 Part 573 Safety Recall Report 22V-156 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : Address : Country : Company Phone : * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-156 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Roadtrek Inc. Submission Date : MAR 15, 2022 NHTSA Recall No. : 22V-156 Manufacturer Recall No. : 2022-02 Manufacturer Information : Manufacturer Name : Roadtrek Inc. Address : 20 Tyler Street Cambridge 00 N1T0E4 Company phone : 519-745-1160 Population : Number of potentially involved : 62 Estimated percentage with defect : 100 % Vehicle Alterer Information : Vehicle 1 : 2020-2021 Roadtrek Inc SS Agile Descriptive Information : On Mar 2, 2022 A customer contacted us concerned about tire wear on the front tires of his vehicle. The pursuant investigation discovered that the tire pressure label on the vehicle was incorrect. Tire pressure on the front was stated at 47 psi rather than 52 psi. This issue is specifically on the SS Agile model from Dec 2020 to Nov 2021. Production Dates : JUL 27, 2020 – NOV 03, 2021 Description of Defect : Description of the Defect : Tire pressure label states incorrect front tire pressure of 47 psi rather than the correct 52 psi. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The incorrect front tire pressure could cause the vehicle control systems to malfunction increasing the risk of loss of control and possible injury. Description of the Cause : tire pressure label incorrectly states the front tire pressure to 47 psi rather than the correct pressure of 52 psi Identification of Any Warning that can Occur : uneven tire wear on the outside edge of the front tire tread Involved Components : Part 573 Safety Recall Report 22V-156 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name : tire pressure label Component Description : label Component Part Number : NR Supplier Identification : Component Manufacturer Name : Roadtrek Inc Address : 20 Tyler St. Cambridge, Ontario Canada Foreign States N1T 0E4 Country : Canada Chronology : On Mar 2, 2022 a customer contacted Roadtrek Customer Support asking about uneven tire wear on his front tires. The pursuant investigation lead to the realization that the front tire pressure stated on the tire pressure label was incorrect. The label specified the front tire pressure should be at 47 psi while the MB OEM label specified 52 psi. Internal documents were reviewed to identify what tire pressure labels were printed incorrectly and a date range of effected vehicles was established to identify the effected vehicles. Description of Remedy : Description of Remedy Program : a new tire pressure label will be sent out to the owners of all of the effected vehicles for them to install on their vehicle. How Remedy Component Differs from Recalled Component : The front tire pressure should be 52 psi not 47 psi Identify How/When Recall Condition was Corrected in Production : The front tire pressure stated on the label was changed on Nov 18, 2021 during the label change for NHTSA Recall 21V928. Recall Schedule : Description of Recall Schedule : Dealer notification Mar 28 to Apr 1 Owner notification Apr 4 to 8 Planned Dealer Notification Date : MAR 28, 2022 – APR 01, 2022 Planned Owner Notification Date : APR 04, 2022 – APR 08, 2022 Part 573 Safety Recall Report 22V-156 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : Address : Country : Company Phone : * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-156 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Roadtrek Inc. Submission Date : JUN 14, 2022 NHTSA Recall No. : 22V-156 Manufacturer Recall No. : 2022-02 Manufacturer Information : Manufacturer Name : Roadtrek Inc. Address : 20 Tyler Street Cambridge 00 N1T0E4 Company phone : 519-745-1160 Population : Number of potentially involved : 10 Estimated percentage with defect : 100 % Vehicle Alterer Information : Vehicle 1 : 2020-2021 Roadtrek Inc SS Agile Descriptive Information : On Mar 2, 2022 A customer contacted us concerned about tire wear on the front tires of his vehicle. The pursuant investigation discovered that the tire pressure label on the vehicle was in fact correct and there was no safety issue. But the pursuant investigation led to the realization that the 2020 MY chassis had been ordered with the A50 front suspension option which provided for an increased GVWR which required an increase in the front tire pressure from 46 psi to 52 psi. We did not realize this new option was ordered or that this required these changes. The investigation revealed that there were only 10 of the MY 2020 vehicles that labelled with the incorrect front tire pressure labels as well as understated GVWR and OCCC but was the correct limits for the 46 psi front tire pressure. This label information was corrected in production on Nov 18, 2021. Production Dates : NOV 13, 2020 – NOV 18, 2021 Description of Defect : Description of the Defect : Tire pressure label states incorrect front tire pressure of 46 psi rather than the correct 52 psi. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The incorrect front tire pressure could cause the Tire Pressure Monitoring System to indicate a low tire pressure warning. Incorrect tire pressure could cause the vehicle stability control systems to malfunction resulting in possible loss of control of the vehicle and an increased risk of a crash. Description of the Cause : tire pressure label incorrectly states the front tire pressure to 46 psi rather than the correct pressure of 52 psi Identification of Any Warning that can Occur : TPMS might provide a low tire pressure warning and indicate that the correct front tire pressure is 52 psi. Part 573 Safety Recall Report 22V-156 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : tire pressure label Component Description : label Component Part Number : NR Supplier Identification : Component Manufacturer Name : Roadtrek Inc Address : 20 Tyler St. Cambridge, Ontario Canada Foreign States N1T 0E4 Country : Canada Chronology : On Mar 2, 2022 a customer contacted Roadtrek Customer Support asking about uneven tire wear on his front tires. The pursuant investigation led to the realization that the 2020 MY vehicles had been ordered with the A50 stronger front suspension option which increased the GVWR from 3878 kg to 4105 kg and accordingly required the front tire pressure to be increased from 46 psi to 52 psi. The customer that had originally complained actually did have the correct front tire pressure of 46 psi for his MY 2019 chassis that did not have the A50 option. Description of Remedy : Description of Remedy Program : a new tire pressure label will be sent out to the owners of all of the effected vehicles for them to install on their vehicle. This label will be applied by the owner without incurring any cost How Remedy Component Differs from Recalled Component : The front tire pressure should be 52 psi not 46 psi Identify How/When Recall Condition was Corrected in Production : The front tire pressure stated on the label was changed on Nov 18, 2021 Recall Schedule : Description of Recall Schedule : Dealer notification May 30 to June 3 Owner notification June 6 to 10 Part 573 Safety Recall Report 22V-156 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : MAY 30, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 10, 2022 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : Address : Country : Company Phone : * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-156 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Roadtrek Inc. Submission Date : JUN 28, 2022 NHTSA Recall No. : 22V-156 Manufacturer Recall No. : 2022-02 Manufacturer Information : Manufacturer Name : Roadtrek Inc. Address : 20 Tyler Street Cambridge 00 N1T0E4 Company phone : 519-745-1160 Population : Number of potentially involved : 10 Estimated percentage with defect : 100 % Vehicle Alterer Information : Vehicle 1 : 2020-2021 Roadtrek Inc SS Agile Descriptive Information : On Mar 2, 2022 A customer contacted us concerned about tire wear on the front tires of his vehicle. The pursuant investigation discovered that the tire pressure label on the vehicle was in fact correct and there was no safety issue. But the pursuant investigation led to the realization that the 2020 MY chassis had been ordered with the A50 front suspension option which provided for an increased GVWR which required an increase in the front tire pressure from 46 psi to 52 psi. We did not realize this new option was ordered or that this required these changes. The investigation revealed that there were only 10 of the MY 2020 vehicles that labelled with the incorrect front tire pressure labels as well as understated GVWR and OCCC but was the correct limits for the 46 psi front tire pressure. This label information was corrected in production on Nov 18, 2021. Production Dates : NOV 13, 2020 – NOV 18, 2021 Description of Defect : Description of the Defect : Tire pressure label states incorrect front tire pressure of 46 psi rather than the correct 52 psi. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The incorrect front tire pressure could cause the Tire Pressure Monitoring System to indicate a low tire pressure warning. Incorrect tire pressure could cause the vehicle stability control systems to malfunction resulting in possible loss of control of the vehicle and an increased risk of a crash. Description of the Cause : tire pressure label incorrectly states the front tire pressure to 46 psi rather than the correct pressure of 52 psi Identification of Any Warning that can Occur : TPMS might provide a low tire pressure warning and indicate that the correct front tire pressure is 52 psi. Part 573 Safety Recall Report 22V-156 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : tire pressure label Component Description : label Component Part Number : NR Supplier Identification : Component Manufacturer Name : Roadtrek Inc Address : 20 Tyler St. Cambridge, Ontario Canada Foreign States N1T 0E4 Country : Canada Chronology : On Mar 2, 2022 a customer contacted Roadtrek Customer Support asking about uneven tire wear on his front tires. The pursuant investigation led to the realization that the 2020 MY vehicles had been ordered with the A50 stronger front suspension option which increased the GVWR from 3878 kg to 4105 kg and accordingly required the front tire pressure to be increased from 46 psi to 52 psi. The customer that had originally complained actually did have the correct front tire pressure of 46 psi for his MY 2019 chassis that did not have the A50 option. Description of Remedy : Description of Remedy Program : a new tire pressure label and placard label will be sent out to the owners of all of the effected vehicles for them to install on their vehicle. This installation will only take 5 min to perform for each label. Labels will be sent to the owners at no cost to them and their application is simple for them to do themselves without going to a dealer so no reimbursement is required. How Remedy Component Differs from Recalled Component : The front tire pressure should be 52 psi not 46 psi on the placard label and the tire pressure label Identify How/When Recall Condition was Corrected in Production : The front tire pressure stated on the labels was changed in production on Nov 18, 2021 Part 573 Safety Recall Report 22V-156 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealer notification May 30 to June 3 Owner notification June 6 to 10 Planned Dealer Notification Date : MAY 30, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 10, 2022 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : Address : Country : Company Phone : * NR – Not Reported

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