CSN855 – Chassis Fuel Line Clamps Not Properly Secured – 2016-2021 Altec AT & TA Aerial Devices

SEOCONTENT-START

Customer Outreach PO Box 8338 [email protected] Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Recall Number: Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and Canada Motor Vehicle Safety Act. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain AT series and TA40/45 series aerial devices built on Ford F-350/F-450/F-550 and Dodge Ram 4500/5500 chassis from 2016 to 2022. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. The affected units may have missing or improperly installed fuel line brackets on the chassis following the upfit with Altec equipment. This could allow the fuel lines and/or brake lines to contact adjacent components and become damaged. Fuel line or brake line damage could cause fuel or brake fluid leakage. Death or serious injury could result from fire caused by fuel leakage or from brake system failure caused by brake fluid leakage. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair performed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection will take 5 to 10 minutes for one person to complete. The repair is estimated to take 45 minutes and one person to complete. Parts may not be immediately available due to supplier backorder. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. 22V-147 May 6, 2022 Page 1 of 8 Customer Service Notice CSN Released: May 6, 2022 Altec Use Only Inspection labor 0.5 hr for Service Repair labor 0.75 hr Account # 010.0557.43151.000.9224.000 Travel Not included NHTSA code 04, 08 Prime fail P/N N/A Doc ref 074900819, 074900820, 074900821 Altec Use Only Description Part No. Qty Warranty 2016 Model Year Ford Bracket Installation Kit 991478668 1 Yes 2017+ Model Year Ford Bracket Installation Kit 991478666 1 Yes 2016+ Model Year Dodge Bracket Installation Kit 991475099 1 Yes 2016+ Ford OEM Fuel Line Bracket, Threaded 991479086 1-2 Yes 2017+ Ford OEM Fuel Line Bracket, Fir Tree 991488161 1 Yes Dodge OEM Fuel Line Bracket 991479276 1-5 Yes 855 Fuel Line and Brake Line Inspection Units Affected: Certain AT series and TA40/45 series aerial devices built on Ford F-350/F-450/F-550 and Dodge Ram 4500/5500 chassis from 2016 to 2022. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that the affected units may have missing or improperly installed fuel line brackets on the chassis following the upfit with Altec equipment. This could allow the fuel lines and/or brake lines to contact adjacent components and become damaged. WARNING Death or serious injury could result from fire caused by fuel leakage or from brake system failure caused by brake fluid leakage. Fuel line or brake line damage could cause fuel or brake fluid leakage. Customer Action: Inspect the fuel line brackets and fuel and brake lines on the chassis no later than the next preventive maintenance interval or 90 days from the receipt of this CSN, whichever comes first. Use the Inspection Procedure beginning on page 2, or contact Altec to perform the inspection. If repair is required, order and install the specified parts, or schedule the installation of the parts by Altec. The repairs must be completed within six months from the receipt of this CSN. If fuel line or brake line damage is found, the damaged line(s) must be replaced by an authorized chassis dealer. Altec is unable to service or replace any damaged lines. Requirements: The inspection will take 5 to 10 minutes for one person to complete. The parts installation is estimated to take 45 minutes and one person to complete. Mark units that need no repair as complete after inspection. Do not mark units requiring repair as complete until all repairs and parts installations are finished. Completion and Warranty: The inspection can be performed by Altec, the customer, or the customer’s warranty provider. There is no labor reimbursement to the customer or the customer’s warranty provider for the inspection. The repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the inspection and repair for free. If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $67.50 for the labor to perform the repair. If fuel or brake line(s) required replacement, submit a copy of the invoice from the chassis dealer with the warranty claim for reimbursement. Include the pictures taken in step 6 with this claim. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection and/or repair at the owner’s location. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair Page 2 of 8 CSN 855 Figure 1 — Ford Fuel and Brake Lines Figure 2 — Dodge Fuel and Brake Lines Street Side Frame Rail Fuel Lines – Inboard Brake Lines – Outboard Fuel Lines – Inboard Brake Lines – Outboard Street Side Frame Rail Inspection Procedure: A flashlight is required for this inspection. Read and understand all steps of the instructions before beginning the procedure. Refer to Figure 14 for an Inspection Flowchart. 1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock the wheels. 2. Using a flashlight, locate the fuel lines and brake lines running along the inside of the street side chassis frame rail above the rear axle (refer to Figure 1 or 2). 3. Locate the fuel line brackets holding the fuel lines and brake lines on the inside of the street side chassis frame rail. The number of brackets depends on the model year and make of the chassis. Refer to Figure 3 for a 2016 Ford chassis, Figure 4 for a 2017 and newer Ford chassis, and Figure 5 for a 2016 and newer Dodge chassis. 2 1 Figure 3 — 2016 Ford Fuel Line Brackets 2 1 3 Figure 4 — 2017 and Newer Ford Fuel Line Brackets Page 3 of 8 CSN 855 4. Inspect each fuel line bracket location as shown in the images corresponding to the chassis model year and make (Figure 3, 4, or 5) to check for the bracket presence, condition, and securement to the frame rail by a nut or fir tree clip (refer to Figures 6 and 7). Record the inspection results in Figure 8. Then add up and record the total number of “Yes” results, if any, at the bottom of Figure 8. Note that a 2017 and newer Ford chassis requires separate missing or damaged “Yes” totals for locations 1 and 2 vs. location 3. • If all the required brackets are present, in good condition, and tightly secured,(no “Yes” results), perform steps a and b below. a. Put the unit back into service. b. Complete the Inspection Sheet at the end of this notice, and return it to Altec. • If any brackets are missing, damaged, or loose (any “Yes” results), proceed to step 5. 1 5 4 3 2 Figure 5 — 2016 and Newer Dodge Fuel Line Brackets Figure 6 — Ford Fuel Line Bracket Loose Figure 7 — Dodge Fuel Line Bracket Loose Bracket Pulled Away from Frame Due to Missing Nut Bracket Opened Up Due to Disengaged Fir Tree Clip(s) Page 4 of 8 CSN 855 Bracket Location 2016 Ford 2017 and Newer Ford 2016 and Newer Dodge Missing or Damaged Loose Missing or Damaged Loose Missing or Damaged Loose 1 Yes | No Yes | No Yes | No Yes | No Yes | No Yes | No 2 Yes | No Yes | No Yes | No Yes | No Yes | No Yes | No 3 Yes | No Yes | No Yes | No Yes | No 4 Yes | No Yes | No 5 Yes | No Yes | No “Yes” Totals Total Yes=__ Total Yes=__ Location 1-2 Total Yes=__ Total Yes=__ Total Yes=__ Total Yes=__ Location 3 Total Yes=__ Figure 8 — Fuel Line Bracket Inspection Results 5. Inspect the full length of the fuel lines and brake lines along the street side chassis frame rail for any evidence of contact with metal components such as the rear shock absorber, bolt(s) through the frame rail, etc., or other components made of material hard enough to damage the lines (refer to Figures 9 and 10). If necessary, try to insert a piece of paper or a dollar bill into the point of suspected contact. If the paper jams up or drags, the parts are in contact. If it passes freely, the parts are not in contact. • If any line(s) are contacting a hard component, proceed to step 6. • If no lines are contacting a hard component, proceed to step 7. Figure 9 — Fuel Line Contact Figure 10 — Brake Line Contact Shock Absorber Bolt Through Frame Rail Fuel Line Brake Line Page 5 of 8 CSN 855 6. Using a flashlight, inspect any fuel/brake line(s) which are making contact with a hard component to look for damage at the point(s) of contact. Issues such as fluid leaks, deformation such as denting or kinking, and scratches or gouges that have removed parent material from the line are considered to be replacement-level damage (refer to Figure 11). Issues such as scuffed coverings or scraped paint are considered to be cosmetic damage which does not require line replacement (refer to Figure 12). Some lines may have a sacrificial covering. If the sacrificial covering is damaged, move the covering to allow inspection of the line underneath to determine the level of damage. • If any line(s) with replacement-level damage are leaking fuel or brake fluid, perform steps a through d below. a. Take the unit out of service immediately, and do not drive it until repairs have been completed. Have the vehicle towed for completion of fuel line bracket replacement and to take it to the chassis dealer for fuel/brake line replacement. b. Take pictures of the damage, and keep them for submission with the warranty request. c. Schedule to have the damaged line(s) replaced at an authorized chassis dealer after completing the replacement of damaged and missing fuel line brackets. d. Proceed to step 7. • If any line(s) have replacement-level damage but are not leaking fuel or brake fluid, perform steps a through d below. a. Take pictures of the damage, and keep them for submission with the warranty request. b. Schedule to have the damaged line(s) replaced at an authorized chassis dealer as soon as possible after completing the replacement of damaged and missing fuel line brackets. c. Put the unit back into service, with the requirement to inspect daily under the chassis and weekly at the point of line damage for the development of any fuel/brake line leakage. If a leak develops, take the unit out of service immediately, and do not drive it until repairs have been completed. Have the vehicle towed for completion of fuel line bracket replacement and to take it to the chassis dealer for fuel/brake line replacement. d. Proceed to step 7. • If the lines have no damage or only cosmetic damage, proceed to step 7. Figure 11 — Fuel Line Replacement- Level Damage Example– REPLACEMENT REQUIRED Figure 12 — Fuel Line Cosmetic Damage Example– Replacement Not Needed Page 6 of 8 CSN 855 7. Determine the required repair parts as described in steps a and b below. a. If any fuel line brackets are missing, damaged, or loose as determined in step 4 and recorded in Figure 8, one bracket installation kit is required. This kit contains mounting provisions for fuel line brackets, but does not contain any fuel line brackets themselves. Refer to Figure 13 to determine the appropriate kit part number based on the chassis make and model year, and mark the quantity 1 for this kit in the Quantity Required column. b. If any fuel line brackets are missing or damaged, the total quantity of replacement fuel line brackets required is the number of missing or damaged brackets as determined in step 4 and recorded in Figure 8. Refer to Figure 13 to determine the appropriate bracket part number(s) based on the chassis make and model year and the results indicated in Figure 8, and mark the quantity(ies) required for the bracket(s) in the Quantity Required column. Note that a 2017 and newer Ford chassis requires different bracket part numbers for different locations on the chassis. 8. Order and schedule the installation of the required parts as marked in Figure 13 using either of the methods shown below. • Contact Altec Service to schedule the installation of the required parts. • Contact Altec Parts to order the required parts, and schedule for your own technician or your third party provider to install them. 9. Put the unit back into service while awaiting installation of the parts, unless the unit was taken out of service in step 6. 10. Do not complete the Inspection Sheet at the end of this notice. Completion of the CSN will be documented after the vehicle is repaired. Make Model Year Description Bracket Location Part Number Quantity Required Ford 2016 Bracket Installation Kit 991478668 2017-2022 Bracket Installation Kit 991478666 2016-2022 OEM Fuel Line Bracket, Threaded 1-2 991479086 2017-2022 OEM Fuel Line Bracket, Fir Tree 3 991488161 Dodge 2016-2022 Bracket Installation Kit 991475099 2016-2022 OEM Fuel Line Bracket 1-5 991479276 Figure 13 — Parts Ordering Information Page 7 of 8 CSN 855 Figure 14 — Inspection Flowchart Position unit Locate fuel and brake lines on street side (refer to Figure 1 or 2) Locate fuel and brake line brackets (refer to Figure 3, 4, or 5) No Complete Inspection Sheet to document completion Number of missing or damaged brackets (refer to Figure 8) Brackets are loose: Yes | No (Circle one) Damaged fuel or brake lines? Brackets present, in good condition and tightly secured (refer to Figures 6 and 7)? Yes Interference with hard components (refer to Figures 9 and 10)? Yes No Yes Determine level of damage (refer to Figures 11 and 12) Replacement level damage (refer to Figure 11) Leaks present? Order required parts (refer to Figure 13) No Yes Cosmetic or no damage (refer to Figure 12) Take unit out of service and schedule with chassis dealer Inspect daily under chassis and weekly at point of line damage until repaired by a chassis dealer Install required parts When all repairs are made, submit Reply Card to document completion Page 8 of 8 CSN 855 Model Altec Unit Serial Number Date Inspected Inspection Sheet Company Name: _______________________________________________ Phone____________________________ Service Company Name:_________________________________________ Phone:___________________________ Company Contact: _________________________________________________________________________________ Company Street Address:_____________________________________________________________________________ City: _______________________________________________State/Province:_________________________________ ZIP/Mailing Code:___________________________________Country:________________________________________ Signature:__________________________________________ Complete this form and submit it to Altec to document inspection completion. DO NOT complete this form if repairs are required. Choose one of these options for submission. • Online through the customer portal – Altec Connect* Sign in or Register for an account at connect.altec.com/login 1. Select Equipment 2. Select Altec Product Notices 3. Select Report a Completed APN • Scan and Email to [email protected] • FAX to 1-877-659-9929 • Mail to: Customer Outreach; PO Box 8338; Saint Joseph, MO 64508 Scan here to access Altec Connect. Submission of this form does not order parts or schedule service from Altec. * If the customer or the customer’s warranty provider performs the repair, submit a warranty claim through Altec Connect to be reimbursed for the cost of the parts and/or labor. Contact Altec for more information or to schedule the work to be done by Altec. Make copies of this form for additional units if needed.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-147 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : MAY 06, 2022 NHTSA Recall No. : 22V-147 Manufacturer Recall No. : CSN 855 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 26,901 Estimated percentage with defect : 6 % Vehicle Information : Vehicle 1 : 2016-2021 Altec AT & TA Aerial Devices Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined a review of data collected from a field inspection sampling project and production records. This review determined models, model years, and the percent of population affected. Production Dates : SEP 01, 2016 – MAY 31, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Chassis Fuel line clamps may not have been secured on the chassis frame rail after they were removed to install an aftermarket accessory. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fuel lines are not secured, they could rub on the streetside rear chassis shock absorber and cause damage to fuel lines. A fuel leak could create an environmental risk and the potential for a fire resulting in property damage and serious injury or death to the operator or others nearby. Description of the Cause : Chassis Fuel line clamps may not have been secured on the chassis frame rail after they were removed to install an aftermarket accessory. Identification of Any Warning that can Occur : A periodic DOT inspection could identify the chassis fuel lines touching the chassis shock absorber at the rear streetside axle. A daily pre-travel inspection could identify a leak in the fuel line. Involved Components : Part 573 Safety Recall Report 22V-147 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Clip Component Description : Fuel;Bracket Component Part Number : 991479086 Component Name 2 : Clip Component Description : Fuel;Bracket Component Part Number : 991488161 Component Name 3 : Clip Component Description : Fuel;Bracket Component Part Number : 991479276 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : In May of 2021, a customer informed Altec that fuel lines rubbing on a chassis shock caused a fuel leak. The customer’s investigation found that a fuel line bracket was not secured to the frame rail. After contacting Altec, the customer continued to inspect its fleet and found other units with the bracket not properly attached to the frame. Beginning in May, Altec added WIP instructions to inspect the chassis fuel line and verify them to be properly secured. At the end of June, a review of the inspections conducted that month identified that units with improper securement were being caught and corrected. On July 13th, 2021, a field unit data collection sampling effort was initiated to determine if units were in the field with an unsecured bracket or fuel line. On February 16th, 2022, the results of the field data collection were compiled, and the percent of affected units improperly secured fuel lines potentially met the threshold for further action. The investigation evaluated the level of risk present and the affected field population. Besides the initial customer warranty claims in May, no Part 573 Safety Recall Report 22V-147 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 other warranty claims or field reports were identified. There have been no accidents, injuries, or deaths or fuel releases related to this issue. On March 10th, 2022, Altec declared that a defect existed on the affected units. Description of Remedy : Description of Remedy Program : Altec will issue CSN 855 to all affected customers requiring them to inspect the fuel line for proper securement. If the inspection finds that the line is not secure, Altec will provide work instructions and a kit to secure the fuel line properly. If damage to the fuel line is found at the inspection, the customer will be required to schedule service at a Ford Service Center to have the damaged line repaired. The recall remedy will be completed free of charge when presented for repair. The Altec Warranty Policy covers the recall remedy, including cases requiring reimbursement for the cost of obtaining a pre-notification or OEM remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component : The repair will secure the fuel lines to the frame rail to eliminate the potential for contact with the shock absorber Identify How/When Recall Condition was Corrected in Production : Work instructions were developed, and all chassis brackets will be reinstalled in the original position wherever possible. If chassis brackets cannot be reinstalled in their original location the chassis fuel line bracket will be mounted to a new auxiliary bracket to retain the fuel lines within the frame rail. Recall Schedule : Description of Recall Schedule : Altec will issue CSN 855 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : MAY 06, 2022 – MAY 06, 2022 Planned Owner Notification Date : MAY 06, 2022 – MAY 06, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-147 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Altec Industries, Inc. Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-147 Manufacturer Recall No. : CSN 855 Manufacturer Information : Manufacturer Name : Altec Industries, Inc. Address : 210 Inverness Center Drive Birmingham AL 35242 Company phone : 205 991 7733 Population : Number of potentially involved : 26,901 Estimated percentage with defect : 6 % Vehicle Information : Vehicle 1 : 2016-2021 Altec AT & TA Aerial Devices Vehicle Type : Body Style : Power Train : NR Descriptive Information : The recall population was determined a review of data collected from a field inspection sampling project and production records. This review determined models, model years, and the percent of population affected. Production Dates : SEP 01, 2016 – MAY 31, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Chassis Fuel line clamps may not have been secured on the chassis frame rail after they were removed to install an aftermarket accessory. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fuel lines are not secured, they could rub on the streetside rear chassis shock absorber and cause damage to fuel lines. A fuel leak could create an environmental risk and the potential for a fire resulting in property damage and serious injury or death to the operator or others nearby. Description of the Cause : NR Identification of Any Warning that can Occur : A periodic DOT inspection could identify the chassis fuel lines touching the chassis shock absorber at the rear streetside axle. A daily pre-travel inspection could identify a leak in the fuel line. Involved Components : Part 573 Safety Recall Report 22V-147 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : In May of 2021, a customer informed Altec that fuel lines rubbing on a chassis shock caused a fuel leak. The customer’s investigation found that a fuel line bracket was not secured to the frame rail. After contacting Altec, the customer continued to inspect its fleet and found other units with the bracket not properly attached to the frame. Beginning in May, Altec added WIP instructions to inspect the chassis fuel line and verify them to be properly secured. At the end of June, a review of the inspections conducted that month identified that units with improper securement were being caught and corrected. On July 13th, 2021, a field unit data collection sampling effort was initiated to determine if units were in the field with an unsecured bracket or fuel line. On February 16th, 2022, the results of the field data collection were compiled, and the percent of affected units improperly secured fuel lines potentially met the threshold for further action. The investigation evaluated the level of risk present and the affected field population. Besides the initial customer warranty claims in May, no other warranty claims or field reports were identified. There have been no accidents, injuries, or deaths or fuel releases related to this issue. On March 10th, 2022, Altec declared that a defect existed on the affected units. Part 573 Safety Recall Report 22V-147 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Altec will issue CSN 855 to all affected customers requiring them to inspect the fuel line for proper securement. If the inspection finds that the line is not secure, Altec will provide work instructions and a kit to secure the fuel line properly. If damage to the fuel line is found at the inspection, the customer will be required to schedule service at a Ford Service Center to have the damaged line repaired. The recall remedy will be completed free of charge when presented for repair. The Altec Warranty Policy covers the recall remedy, including cases requiring reimbursement for the cost of obtaining a pre-notification or OEM remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component : The repair will secure the fuel lines to the frame rail to eliminate the potential for contact with the shock absorber Identify How/When Recall Condition was Corrected in Production : Work instructions were developed, and all chassis brackets will be reinstalled in the original position wherever possible. If chassis brackets cannot be reinstalled in their original location the chassis fuel line bracket will be mounted to a new auxiliary bracket to retain the fuel lines within the frame rail. Recall Schedule : Description of Recall Schedule : Altec will issue CSN 855 to the owners of the affected units. Altec does not have a dealer network and issues letters to owners only. Planned Dealer Notification Date : MAY 06, 2022 – MAY 06, 2022 Planned Owner Notification Date : MAY 06, 2022 – MAY 06, 2022 * NR – Not Reported

SEOCONTENT-END