KZ-2022-01 – Trailer and Tow Vehicle May Separate – 2022 KZRV Stratus, Connect, Sonic, & SportTrek Travel Trailers

SEOCONTENT-START

KZRV, LP Repair Instructions Coupler Recall NHTSA #22V-161 Transport Canada #2022-120 KZ # KZ-2022-01 KZ was notified by NORCO Industries of a potential defect in Pacific Industries couplers utilized on certain frames manufactured by NORCO and Supplied to KZRV. The inspection and repair instructions are shown below. STEP 1: VISUAL INSPECTION 1. Inspection location: Bottom side of coupler located at the front end of the a-frame. 2. Underneath the coupler, use a flashlight to inspect the welds at each side of the bottom coupler plate. a. To Pass Inspection: A weld bead should run along each side of the plate. To Fail Inspection: A weld bead will not run along the side of the plate and there will only be tack welds NORCO INDUSTRIES APPROVED REPAIR PROCEDURE STEP 2: REPAIR IF VISUAL INSPECTION FAILS 1. In a circumstance that the coupler is only tack welded on the underneath plate, the coupler will need to be replaced by a qualified welder. 2. Safely support the front of the RV with jack stands and remove the tongue jack. 3. Carefully cut through the perimeter welds of the coupler allowing the defective coupler to be removed. Use caution not to damage the draw tubes when cutting through the welds. 4. Using a grinder, remove any excess weld from the draw tubes once the coupler has been removed 5. Prep the replacement coupler by removing the paint from the weld locations. 6. Weld the replacement coupler in place just as the original was welded. 7. Paint raw steel areas. KZRV LABOR ALLOWANCE Flat Rate Job Code: Flat Rate Job Description: Flat Rate Time: 1165-NORCO Coupler Visual Inspection 22E003v .20 hrs. 1165-NORCO Coupler Repair 22E003v 1.50 hrs.  Remedies must be performed by a trained RV technician

**************************************************************************************************************

IMPORTANT SAFETY RECALL This notice applies to your vehicle: «VIN» «Owner_name» «Street» «City», «State» «Zip» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. KZRV has decided that a defect which relates to motor vehicle safety exists in certain 2022 Connect, Sonic, SportTrek, and Stratus trailers. As a result, KZRV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us. The vehicles subject to this recall were built with a defective coupler. This coupler may have missing or incomplete welds which may cause the trailer to separate from the tow vehicle and could result in a crash resulting in property damage, personal injury, or death. The remedy is to inspect the coupler and replace if necessary. The repair should take approximately 1 hour to complete. This repair will be done at no cost to you. You should contact your selling dealer to have your vehicle inspected and if needed to have the defect repaired in your vehicle. If you have questions concerning this recall or if you need any assistance, please contact the KZRV Warranty/Service Department by mail at KZRV, L.P., 0985 N 900 W, Shipshewana, IN 46565, or by phone at (800)768-4016 ext. 154 or 153. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from KZRV by contacting the KZRV Warranty/Service Department. If after contacting KZRV Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll‐free Vehicle Safety Hotline at 1‐888‐327‐4236 (TTY: 1‐800‐424‐9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us. Thank you for your attention and cooperation in this matter. Sincerely, KZRV, LP Delbert Miller Vice President Corporate cc: National Highway Traffic Safety Administration (NHTSA) Recreational Vehicle Safety Recall Notice Safety Recall: 22V‐161 Safety Advisory: KZ‐2022‐01 March 16, 2022 Reason for this recall What we will do What we need you to do

**************************************************************************************************************

IMPORTANT SAFETY RECALL KZ RV, L.P. NHTSA Recall Number 22V‐161 Transport Canada Recall Number 2022‐120 Internal Recall Number: KZ‐2022‐01 Date: March 18, 2022 TO: KZ RV Dealer Problem The vehicles subject to this recall were built with a defective coupler. This coupler may have missing or incomplete welds which may cause the trailer to separate from the tow vehicle and could result in a crash resulting in property damage, personal injury, or death. RANGE OF VEHICLES INVOLVED:  2022 Connect  2022 Sonic  2022 SportTrek  2022 Stratus WARRANTY REIMBURSEMENT: A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is 1 hour. SERVICE ACTION: The repair procedure is to inspect the coupler and if welds are missing to replace the coupler per the included repair instructions. encl. – Owners Letter Delbert Miller Vice President Corporate

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-161 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : KZRV, L.P. Submission Date : MAR 16, 2022 NHTSA Recall No. : 22V-161 Manufacturer Recall No. : KZ-2022-01 Manufacturer Information : Manufacturer Name : KZRV, L.P. Address : 0985 N 900W Shipshewana IN 46565 Company phone : 800-768-4016×154/153 Population : Number of potentially involved : 1,054 Estimated percentage with defect : 25 % Vehicle Information : Vehicle 1 : 2022-2022 KZ RV Stratus Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The vehicles subject to this recall may be equipped with a defective coupler. Production Dates : SEP 14, 2021 – OCT 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 KZ RV Connect Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The vehicles subject to this recall may be equipped with a defective coupler. Production Dates : SEP 14, 2021 – OCT 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 KZ RV Sonic Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The vehicles subject to this recall may be equipped with a defective coupler. Production Dates : SEP 14, 2021 – OCT 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-161 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2022-2022 KZ RV SportTrek Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The vehicles subject to this recall may be equipped with a defective coupler. Production Dates : SEP 14, 2021 – OCT 27, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The frame coupler may have incomplete or missing welds. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The coupler welds could fail and may cause trailer/tow vehicle separation which may lead to an increased risk of a crash and personal injury. Description of the Cause : Component supplier error. Identification of Any Warning that can Occur : Broken or incomplete welds visible on bottom of coupler. Involved Components : Component Name 1 : Coupler Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Pacific Trailer Products, Inc. Address : 19120 SE 34th St. Suite 105 Vancouver Washington 98683 Country : United States Part 573 Safety Recall Report 22V-161 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 3/4/22 – KZ is notified by the frame manufacture of a potential defect. 3/7/22 – KZ researches the supplier data and internal purchasing records. 3/9/22 – KZ confirms it may have received frames equipped with the defective couplers from the frame manufacturer Norco. 3/10/22 – KZ holds safety committee meeting and determines a recall needs to be filed. Description of Remedy : Description of Remedy Program : Inspection for defect . If defect is confirmed replace coupler. This replacement will be done at no cost to the owner. Reimbursement will be following the general reimbursement plan that is on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy coupler is fully welded on the bottom side. Identify How/When Recall Condition was Corrected in Production : Supplier corrected. Recall Schedule : Description of Recall Schedule : KZ will notify the dealers and owners of these recreational vehicles by letter. A final copy of the owner letter and dealer repair instructions will be provided to NHTSA. Planned Dealer Notification Date : MAY 01, 2022 – MAY 01, 2022 Planned Owner Notification Date : MAY 01, 2022 – MAY 01, 2022 * NR – Not Reported

SEOCONTENT-END