22E035 – Gas Valves May Fracture Causing Gas Leak – Suburban SDS2 2-Burner Drop-in Cooktops

April 28, 2022 NHTSA CAMPAIGN NUMBER: 22E035000

Gas Valves May Fracture Causing Gas Leak

A gas leak in the presence of an ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 22E035

Manufacturer SUBURBAN MANUFACTURINGeBay logo CO

Components EQUIPMENT

Potential Number of Units Affected 640

 

Summary

Suburban ManufacturingeBay logo Co (Suburban ManufacturingeBay logo) is recalling certain SDS2 2-Burner Drop-in Cooktops with part number 3032AST. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak, due to incorrect cooktop installation into the recreational vehicles.

 

Remedy

Suburban ManufacturingeBay logo will provide a replacement SDS2 cooktop, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Suburban ManufacturingeBay logo customer service at 1-866-645-0658.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


676 Broadway St. Dayton, TN 37321

 

NHTSA Safety Recall: 22E-035

Date: May 27, 2022

Via Email and Overnight Delivery

 

OEM CUSTOMER NOTIFICATION

This Customer Notification is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act.

 

REASON FOR THIS RECALL

Suburban ManufacturingeBay logo has decided that defect which relates to motor vehicle safety exists in SDS2 – 2 Burner cooktops that were installed on Escape RV travel trailers. The internal aluminum burner tubes connecting the gas valves to the cook top burners can fracture from excessive vibration or shock experienced through travel in an Escape RV. The burner tube could crack resulting a leak of propane when the top burner gas valve is opened to use the appliance. If ignited the propane could result in a fire and/or explosion which could result in personal injury.

 

WHAT WE WILL DO

Suburban will provide a replacement SDS2 cooktop to Escape RV owners at no cost. With proper documentation, Suburban will reimburse owners for the retail cost of an SDS2 cooktop if it was replaced prior to the issuing of this recall.

 

WHAT YOU SHOULD DO

You or your dealer must contact Suburban’s Customer Service department at 423-775-2131 ext 7101 or via email at [email protected]. Suburban will coordinate with you about the replacement cooktops.

 

If after contacting Suburban’s Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We regret any inconvenience this action may cause you. As we are sure you will appreciate, the safety and quality of our products are of the utmost importance to us. Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

Suburban ManufacturingeBay logo

 


Chronology :

9/24/2020 – Suburban was notified by an Escape RV customer of an issue with their SDS2 cooktop.

09/25/2020 – Suburban opens and investigation on the SDS2 cooktop.

11/11/2020 – Lab Analysis completed on failed cooktop burner tubes indicating hardening.

11/2020 – 8/2021 – Suburban communicates with Escape RV regarding the issue.

08/19/2021 – Suburban requests information on the usage of the SDS2 and the vehicle information the cooktops are installed in.

09/2021 – Information and Data is exchanged between Escape RV and Suburban.

10/1/2021 – Issue was forwarded to THOR Corporate for review.

10/7/2021 – THOR review complete issue determined to be isolated to Escape RV. No further actions taken due to lack of cooperation by Escape RV.

2/18/2022 – NHTSA ODI office notifies Suburban of 2 VOQs associated with the SDS2 cooktop recently filed.

3/4/2022 – Suburban forwards VOQs to THOR VSRC office for review. THOR requests any warranty claims data from Forest RivereBay logo, WinnebagoeBay logo, and AirstreameBay logo. Over the next two weeks all three confirmed no issues with the SDS2 Cooktop.

3/25/2022 – THOR VSRC responds to NHTSA inquiry from 2/18/2022.

4/15/2022 – Suburban attempts to reestablish communication with Escape regarding the issue.

4/23/2022 – Escape RV responds requesting more time in their review of the issue.

4/25/2022 – Suburban decides to initiate an equipment safety recall for the SDS2 cooktops used in Escape RVs.

6/3/2022 – Escape RV notified Suburban the quantity was raised from 640 to 880.

6/17/2022 – After confirmation of the raised quantity, the number of potentially involved units was raised to 880.

 


1 Affected Product

Equipment

BRANDPART NO.PRODUCTION DATES
SUBURBAN2 BURNER DROP IN COOKTOP

 


12 Associated Documents

Defect Notice 573 Report

RCLRPT-22E035-4999.PDF 214.307KB

 


Recall Acknowledgement

RCAK-22E035-3793.pdf 755.716KB

 


Recall 573 Report – 5/2/2022

RCLRPT-22E035-9212.PDF 214.351KB

 


Miscellaneous Document – Purchaser List

RMISC-22E035-0597.pdf 426.325KB

 


Recall 573 Report – 6/17/2022

RCLRPT-22E035-5005.PDF 214.556KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22E035-7528.pdf 63.13KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22E035-7678.PDF 211.215KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22E035-9128.PDF 211.215KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22E035-0499.PDF 211.299KB

 


Recall Quarterly Report #4, 2023-1

RCLQRT-22E035-8514.PDF 211.408KB

 


Recall Quarterly Report #5, 2023-2

RCLQRT-22E035-7104.PDF 211.516KB

 


Recall Quarterly Report #6, 2023-3

RCLQRT-22E035-5730.PDF 211.748KB

 


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