22E047 – Steering Gear Assembled Incorrectly – Sheppard

SEOCONTENT-START

R.H. Sheppard Co., Inc. is conducting a voluntary safety recall campaign, Recall No.: 22E047, involving Sheppard™ steering gears.
Problem Description:
R.H. Sheppard has determined that a small percentage of steering gears were assembled without the required number of internal recirculating balls. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. Loss of steering increases the likelihood of a crash. There have been no reports of any accidents or injuries involving this product.
Gears Affected:
This recall includes select Sheppard™ steering gears – models HD94E™, HD94P™, M80P™, M83P™, M90P™, M100P™, M110P™, MD83P™, SD110P™, and XD120P™ – manufactured between June 1, 2021, and February 1, 2022, inclusive. This action does not affect Sheppard remanufactured steering gears, slave gears, or any gears manufactured prior to or after the stated dates.
NOTE: See Figure 1 for images of a power gear versus a slave gear.
Identification:
A potentially defective steering gear can be identified by a part number and a serial number cast into the steering gear housing. Refer to Sheppard™ Steering Gear Identification Guideline, RHS0007, on rhsheppard.com for detailed information on identifying affected steering gears.
What You Need To Do:
An OEM recall notice will be issued for all vehicles with affected steering gears. If a steering gear part number or serial number are not deemed as suspect numbers, no further action is required and the vehicle can remain in service. If a steering gear part number or serial number is deemed as a suspect number, further action will be advised.
Replacing a Defective Steering Gear:
Refer to the vehicle OEM service manual for instructions on replacing the steering gear. Then, if necessary, refer to Sheppard™ Steering Gear Installation, RHS0006, on rhsheppard.com for instructions on replacing the steering gear.
Technical Bulletin
Bulletin No: RHS0008 Effective Date: 7/1/22 Cancels: N/A Page: 1 of 2
Subject: Sheppard™ Steering Gear Recall
(continued)
Figure 1 – Power Gear and Slave Gear
POWER GEAR
SLAVE GEAR
(EXCLUDED)
Submitting a Recall Claim:
This process must be followed to ensure that the claim is reimbursed in full.
•
All recall claims are to be filed with the vehicle OEM.
•
Claims will be filed using the standard part costs and labor rates provided by the OEM.
•
Claims for “Inspection Only” will be paid at the Standard Repair Time (SRT) of 0.3 hours at the shop labor rate.
•
The Vehicle Identification Number (VIN) and steering gear serial number are required for all claims (both inspection-only and replacement claims).
•
All steering gears that fall within the suspect serial number population and are replaced must be returned directly to R.H. Sheppard.
»
No pre-authorization or RGA/RMA is required.
»
Contact PNG Logistics at 877-764-9441 for shipping instructions.
»
Ship the replaced/defective steering gear to:
Sheppard Recall
Attn: (Use the steering gear Serial Number)
300 N. Forney Ave.
Hanover, PA 17331
•
All claim reimbursements will be paid by Sheppard to the OEM.
•
Steering gears returned for the recall with serial numbers that do not fall within the suspect serial number population may result in a denied recall claim.
Please contact your OEM directly for any specific information that may have been documented in a Letter of Understanding (LOU) or Recall Agreement between R.H. Sheppard Co., Inc. and the OEM. (i.e.: details, commercial terms, requirements, etc.).
Technical Support:
For support, first refer to the OEM instructions. You may contact Sheppard via email at [email protected], or telephone the Sheppard Steering Gear Recall Action Line, toll-free, at 1-877-409-9869. Representatives are available to assist you Monday – Friday, 8:00 a.m. – 5:00 p.m. ET. If representatives are unavailable, you will be prompted to leave a voice message.
Bulletin No: RHS0008 Effective Date: 7/1/22 Cancels: N/A Page: 2 of 2
RHS0008 © 2022 R.H. Sheppard • 8/22 • All Rights Reserved

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A potentially defective steering gear can be identified by a serial number and a part number engraved into the steering gear housing. Perform the following procedure to identify the steering gear serial number and part number.
1.
Park the vehicle on a flat surface.
2.
Set the transmission to park or neutral and set the parking brake.
3.
Ensure the vehicle ignition is turned off.
4.
Install the wheel chocks.
5.
Unlatch and open the hood to access the steering gear.
6.
Locate the steering gear serial number and part number.
NOTE: If the serial number or part number cannot be easily read due to paint application, gently scrape the number(s) with a flathead screw driver, wire brush, or emery cloth, or apply acetone. Too much intervention may cause the numbers and letters to be illegible.
There are three common styles of engraving locations to be aware of when locating the serial number and part number. NOTE: If you need assistance with locating or deciphering the steering gear serial number and/or part number, email [email protected]. Sending a photograph of the steering gear serial number and part number may be helpful.
Style 1: This style will have the serial number and part number engraved on one line with a space between the part number and serial number. The entire engraving should be centered on the machined surface as shown in Figure 1.
Style 2: This style will also have the serial number and part number engraved on one line with a space between the part number and serial number. The only difference is the amount of machined surface given for the engraving. The numbers should be engraved on more of a curve due to the lack of space provided. See Figure 2.
Style 3: The serial number and part number should be displayed on one line with a space between the part number and serial number. This style will also have a customer number printed on the housing opposite of the part number and serial number. See Figure 3.
7.
Record the Vehicle Identification Number (VIN), steering gear serial number, and steering gear part number.
8.
Use the URL provided by your vehicle manufacturer to access the Sheppard Steering Gear Classification Tool. This URL is expected to be available after August 1, 2022.
•
Vehicles with a “Good” steering gear serial number can be returned to service with no further remedy action required. Sheppard will cover the labor involved in the serial number inspection.
•
Vehicles with a steering gear serial number identified as “Suspect” will require removal and replacement. Sheppard will provide a 1:1 replacement gear (that does not contain the defect), free of charge, manufactured outside the stated dates. Follow the OEM instructions on recording the VIN, serial number, and part number in order to process a claim.
•
A “Not Found” serial number indicates circumstances such as a possible character input error by the individual conducting the inspection or some other unique situation. Receipt of a Not Found classification will require you to contact the Sheppard Steering Gear Recall Product Action Center noted at the close of this letter.
9.
Keep record of all inspected steering gears and their status outcomes.
Identification Guideline
Sheppard™ Steering Gears
Identifying Sheppard™ Steering Gears Covered in this Field Action
(continued)
RHS0007 Effective Date: 7/1/22
Figure 1 – Style
SERIAL NUMBER
PART NUMBER
Figure 2 – Style 2
SERIAL NUMBER
PART NUMBER
Figure 3 – Style 3
SERIAL NUMBER
PART NUMBER
CUSTOMER NUMBER
Interpreting the Serial Number and Part Number:
A serial number and part number are engraved into the steering gear housing. See Figure 4 for further information on interpreting the serial number and part number.
See Figure 5 for representations of each number (year) and letter (month) for steering gear serial numbers.
Figure 4 – Serial Number and Part Number Interpretation
PART NUMBER EXAMPLE:
SD 110 PAU 3
SD stands for “severe duty.” The first characters of the part number represent the steering gear family.
110 indicates the diameter of the piston in mm.
3 indicates the steering gear has automatic relief plungers. Other designators are “1” for manual relief plungers and “2” for special applications. An additional number after “3” indicates there is a pitman arm installed on the steering gear.
PAU: The first letter in this sequence will either be “P” to indicate “Power” or “S” to indicate “Slave.” “AU” represents the specific model of the M110 steering gear.
PART NUMBER
SERIAL NUMBER
SERIAL NUMBER EXAMPLE:
21 E 07957 -C
21 represents the year the steering gear was built.
E indicates the month the steering gear was built
(A = January, B=February, C = March, D = April,
E = May, etc.).
-C indicates the steering gear has a snap ring style sector cover with a retainer clip.
07957 is the sequential serial number for gears built that month.
RHS0007 Effective Date: 7/1/22
(continued)
Figure 5 – Engraved Numbers and Letters
ENGRAVED NUMBERS
ENGRAVED LETTERS
A – JANUARY
B – FEBRUARY
C – MARCH
D – APRIL
E – MAY
F – JUNE
G – JULY
H – AUGUST
0
1
2
3
4
5
6
7
8
9
I – SEPTEMBER
J – OCTOBER
K – NOVEMBER
L – DECEMBER
P – POWER GEAR
R – REMAN. GEAR
S – SLAVE GEAR
Steering Gears NOT AFFECTED:
•
Remanufactured Steering Gears: See Figure 6. If the steering gear part number ends with an “R” or the serial number begins with an “R,” this indicates the steering gear is a remanufactured steering gear. This type of steering gear does not fall within the recall parameters.
•
Slave Gears: Slave gears will not have an input shaft or a connection to a steering column. Note that slave gears are typically located on the passenger side of the vehicle. See Figure 4. A “P” in the part number represents a power steering gear. An “S” in the part number represents a slave gear. If the part number includes an “S,” this indicates the steering gear is a slave gear. This type of gear does not fall within the recall parameters. See Figure 7 for an example of a slave gear part number and a side-by-side comparison of a power gear and a slave gear.
•
Steering Gears Outside the Date Range: See Figure 4. If a steering gear serial number begins with 21 E (May 2021) or earlier (i.e. 21 D [April 2021], 21 C [March 2021], 21 B [February 2021], 21 A [January 2021], 20 L [December 2020], 20 K [November 2020], etc.), it does not fall within the recall parameters. If a steering gear serial number begins with 22 C (March 2022) or later (i.e. 22 D [April 2022], 22 E [May 2022], 22 F [June 2022], 22 G [July 2022], 22 H [August 2022], etc.), it does not fall within the recall parameters.
What You Need To Do:
An OEM recall notice will be issued for all vehicles with affected steering gears. If a steering gear serial number or part number are not deemed as suspect numbers, no further action is required and the vehicle can remain in service. If a steering gear serial number or part number is deemed as a suspect number, the steering gear will need to be replaced. Further action will be advised.
Replacing a Defective Steering Gear:
Refer to the vehicle OEM service manual for instructions for replacing the steering gear. If necessary, refer to Sheppard Steering Gear Installation, RHS0006, on rhsheppard.com for instructions on replacing the steering gear.
RHS0007 Effective Date: 7/1/22
(continued)
Figure 6 – Remanufactured Steering Gear Part and Serial Number Example
REMANUFACTURED PART NUMBER EXAMPLE:
XD 120 PE1 R
REMANUFACTURED SERIAL NUMBER EXAMPLE:
R 22F 1223
Figure 7 – Slave Gear Part Number and Image Example
SLAVE GEAR PART NUMBER EXAMPLE:
SD 110 SAU 3
POWER GEAR
SLAVE GEAR
(EXCLUDED)
INPUT
SHAFT
STEERING
COLUMN
ATTACHES
HERE
NO STEERING
COLUMN ATTACHED
RHS0007 © 2022 R. H. Sheppard, a Bendix CVS Company, a member of Knorr-Bremse • 7/22 • All Rights Reserved
Submitting a Recall Claim:
This process must be followed to ensure that the claim is reimbursed in full.
•
All recall claims are to be filed with the vehicle OEM.
•
Claims will be filed using the standard part costs and labor rates provided by the OEM.
•
Claims for “Inspection Only” will be paid at the Standard Repair Time (SRT) of 0.3 hours at the shop labor rate.
•
The Vehicle Identification Number (VIN) and steering gear serial number are required for all claims (both inspection-only and replacement claims).
•
All steering gears that fall within the suspect serial number population and are replaced must be returned directly to R.H. Sheppard.
»
No pre-authorization or RGA/RMA is required.
»
Contact PNG Logistics at 877-764-9441 for shipping instructions.
»
Ship the replaced/defective steering gear to:
Sheppard Recall
Attn: (Use the steering gear Serial Number)
300 N. Forney Ave.
Hanover, PA 17331
•
All claim reimbursements will be paid by Sheppard to the OEM.
•
Steering gears returned for the recall with serial numbers that do not fall within the suspect serial number population may result in a denied recall claim.
Technical Support:
For support, first refer to the OEM instructions. You may contact Sheppard via email at [email protected], or telephone the Sheppard Steering Gear Recall Action Line, toll-free, at 1-877-409-9869. Representatives are available to assist you Monday – Thursday, 8:00 a.m. – 6:00 p.m. ET and Friday, 8:00 a.m. – 5:00 p.m. ET.

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1
July 15, 2022
Via UPS Overnight Delivery
Name
Title
Company
Street Address1
Street Address 2
City, State/Province, Zip/Postal Code
Dear Business Colleague:
IMPORTANT RECALL INFORMATION – RESPOND IMMEDIATELY
This is to inform you that R.H. Sheppard Co. Inc. (Sheppard) notified the National Highway Traffic Safety
Administration (NHTSA) of the start of a voluntary safety recall campaign involving various Sheppard steering
gears. The recall has been assigned number 22E047.
A copy of our May 28, 2022, Defect and Noncompliance Information Report submission to NHTSA can be found
on the NHTSA website (https://www.nhtsa.gov/recalls) under recall number 22E047. As required by law, R.H.
Sheppard provided NHTSA a list of all vehicle manufacturer customers to whom Sheppard sold the affected
products. <> is one of the customers who may be affected by this recall.
IMPACTED PRODUCT
This recall includes select Sheppard™ steering gears – models HD94E™, HD94P™, M80P™, M83P™, M90P™,
M100P™, M110P™, MD83P™, SD110P™, and XD120P™ – manufactured between June 1, 2021, and February 10,
2022, inclusive. This action does not affect Sheppard remanufactured steering gears, slave gears, or any gears
manufactured prior to or after the stated dates.
Affected gears are identifiable by the presence of a serialized, Sheppard-generated identification number stamped
into the gear. Please refer to the Sheppard Steering Gear Identification Guideline available online at the Product
Action Center at www.rhsheppard.com and enclosed with this document for complete details.
Sheppard will provide a full list of the affected serial numbers under separate cover, along with the applicable
tool(s) to help identify gears within the suspect population from those not impacted by this recall.
PROBLEM DESCRIPTION
Sheppard has determined that a small percentage of steering gears were assembled without the required number
of internal recirculating balls. A steering gear with fewer than the required number of recirculating balls may bind
when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated
loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. Loss of steering
increases the likelihood of a crash. There have been no reports of any accidents or injuries involving this
product.
2
WHAT WE WILL DO
R.H. Sheppard Co. Inc. will provide remedy instructions for:
 identifying the serial number on the steering gear.
 inspecting the serial number in order to classify it as “Good,” “Suspect,” or “Not Found”.
 removing and replacing the suspect gear.
Steering Gear Serial Number Classification Categories:
 Vehicles with a “Good” steering gear serial number can be returned to service with no further remedy
action required. Sheppard will cover the labor involved in the serial number inspection.
 Vehicles with a steering gear serial number identified as “Suspect” will require removal and
replacement. Sheppard will provide a 1:1 replacement gear (that does not contain the defect) manufactured
outside the stated dates. As a reminder, the gear will be provided to you free of charge. R.H. Sheppard
Co. Inc. will cover the labor cost involved for the serial number inspection, gear removal, and replacement
in accordance with our stated labor allowance for this recall.
 A “Not Found” serial number indicates circumstances such as a possible character input error by the
individual conducting the inspection or some other unique situation. Receipt of a Not Found classification
will require you to contact the Sheppard Steering Gear Recall Product Action Center noted at the close of
this letter.
WHAT YOU NEED TO DO
First, we are providing you with this information to enable your business to determine whether there is a safetyrelated
defect on your vehicles where the steering gear has been installed.
Based on your determination, you may need to file a Defect and Noncompliance Report to the National
Highway Traffic Safety Administration (NHTSA) with respect to new motor vehicles with an affected
Sheppard steering gear sold in the United States. A similar notification may be required to Transport
Canada for all impacted vehicles sold in Canada.
Our records indicate that <> purchased the following affected steering gears from
Sheppard:
Sheppard™ Steering
Gear Model Number
Total Quantity
Shipped
Suspect Quantity
Shipped
First Suspect Gear
Quantity Ship Date
Last Suspect Gear
Quantity Ship Date
HD94E™ xxx xxx MM-DD-YYYY MM-DD-YYYY
HD94P™ xxx xxx
M80P™ xxx xxx
M83P™ xxx xxx
M90P™ xxx xxx
M100P™ xxx xxx
M110P™ xxx xxx
MD83P™ xxx xxx
SD110P™ xxx xxx
XD120P™ xxx xxx
3
Additionally, our records indicate <> also purchased the following affected aftermarket
Sheppard steering gears through your PDC operations, if applicable. These parts are also affected by this
recall. Please check your inventory. Should you have any of the affected part numbers detailed above in
stock, Sheppard will work with you to arrange a return or exchange.
Sheppard™ Steering
Gear Model Number
Total Quantity
Shipped
Suspect Quantity
Shipped
First Suspect Gear
Quantity Ship Date
Last Suspect Gear
Quantity Ship Date
HD94E™ xxx xxx MM-DD-YYYY MM-DD-YYYY
HD94P™ xxx xxx
M80P™ xxx xxx
M83P™ xxx xxx
M90P™ xxx xxx
M100P™ xxx xxx
M110P™ xxx xxx
MD83P™ xxx xxx
SD110P™ xxx xxx
XD120P™ xxx xxx
For your convenience, two items accompany this letter to help you in this recall process:
 A list of the quantity of affected Sheppard steering gears purchased by your company (by model
number) as shown above.
 A Sheppard Steering Gear Identification Guideline (RHS0007) to assist you in properly identifying
impacted parts.
These items will be provided to you under separate cover in the coming weeks:
 Only at your request, a list of the Sheppard steering gears – by part number and ship date(s) – purchased
by your company to assist in containment and identification activities. IMPORTANT: Email us at
[email protected], or telephone the Sheppard Steering Gear Recall Action Line, toll-free,
at 1-877-409-9869 for your detailed list.
 No-cost access to the Sheppard-generated tool(s) to assist you in the steering gear serial number
classification activities noted earlier in the letter. We currently expect availability of this online search
tool after August 1, 2022.
We value our business relationship with you. We regret the inconvenience that may result from these
circumstances, and we sincerely appreciate your understanding and cooperation in this matter. If you have any
questions or require more information, please do not hesitate to reach out to your Account Manager directly. You
may also contact us via email at [email protected], or telephone the Sheppard Steering Gear Recall
Action Line, toll-free, at 1-877-409-9869. Representatives are available to assist you Monday – Friday 8:00 a.m.
– 5:00 p.m. ET.
Sincerely,
William P. Amato
Director – Product Safety, Warranty, and Advanced Quality
Encl.

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July 15, 2022
Name
Title
Company
Street Address1
Street Address 2
City, State/Province, ZIP/Postal Code
Dear Business Colleague:
IMPORTANT SAFETY RECALL – RESPOND IMMEDIATELY
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act.
R.H. Sheppard Co., Inc. (Sheppard) has determined that a defect which relates to motor vehicle safety exists in
certain Sheppard™ steering gears identified below. These Sheppard steering gears are sold outright. Sheppard
notified the National Highway Traffic Safety Administration (NHTSA) of the start of a voluntary safety recall
campaign involving the steering gears on May 28, 2022. The recall has been assigned number 22E047.
Impacted Product:
This recall affects select Sheppard steering gears – models HD94E™, HD94P™, M80P™, M83P™, M90P™,
M100P™, M110P™, MD83P™, SD110P™, and XD120P™ – manufactured between June 1, 2021, and February 10,
2022, inclusive. This action does not affect Sheppard remanufactured steering gears, slave gears, or any gears
manufactured prior to or after the stated dates.
Affected gears are identifiable by the presence of a serialized, Sheppard-generated identification number stamped
into the gear. Please refer to the Sheppard Steering Gear Identification Guideline available online at the Product
Action Center at www.rhsheppard.com and enclosed with this document for complete details.
Problem Description:
Sheppard has determined that a small percentage of steering gears were assembled without the required number
of internal recirculating balls. A steering gear with fewer than the required number of recirculating balls may bind
when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated
loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. Loss of steering
increases the likelihood of a crash. There have been no reports of any injuries or accidents related to this issue.
Our records indicate that <> purchased affected steering gears from Sheppard. These
purchased parts, if applicable, are also affected by this recall. Please check your inventory. Should you have
any of the affected part numbers in stock, Sheppard will work with you to arrange a return or exchange.
2
What We Will Do:
For your convenience, two items accompany this letter to help you in this recall process:
 A list of the affected Sheppard steering gears, as applicable, purchased by your company (by model
number)
 A Sheppard Steering Gear Identification Guideline (RHS0007) to assist you in properly identifying
impacted parts
This item will be provided to you under separate cover in the coming weeks:
 Only at your request, a list of the Sheppard steering gears – by part number, ship date(s), and location
– purchased by your company to assist in containment and identification activities. IMPORTANT:
Email us at [email protected], or telephone the Sheppard Steering Gear Recall Action
Line, toll-free, at 1-877-409-9869 for your detailed list.
What You Need To Do:
1. The Use and/or Sale of Affected Parts
First and foremost, you should immediately stop selling any of the part numbers previously listed in
this letter that were manufactured between June 1, 2021, and February 10, 2022, inclusive. It is a
violation of federal law for a dealer to sell a component that is subject to this recall.
2. Inventory Disposition:
As a reminder, this action does not affect Sheppard remanufactured steering gears, slave gears, or any
gears manufactured prior to or after the stated dates. Review your current inventory. If your current parts
in stock contain the affected Sheppard steering gears listed in the chart above, and were manufactured
within the impacted recall time frame, please take the following actions.
a) First, using the details on the Sheppard label or by referencing the Sheppard Steering Gear
Identification Guide enclosed, carefully compile a list of each gear’s Model/Part Number plus the
Serial Number for each of the Sheppard gears currently in your inventory. See the sample chart
below – please note that the numbers provided are for illustrative purposes only.
Sheppard™ Steering
Gear Model Number or Part Number
Steering Gear Serial Number
SD110PAU3 (for example only) 21E07957 (for example only)
b) Next, reach out to the Sheppard Steering Gear Recall Action Line. Email the information in the
table above to [email protected], or call the Recall Center, toll-free, at 1-877-409-9869.
Representatives are available Monday-Friday, 8:00 a.m.-5:00 p.m. ET.
c) A Sheppard representative will respond to indicate which gears are classified as “Good”
(meaning they can remain in your stock and available for sale) and which gears are classified
as “Suspect” (meaning they must be returned to Sheppard). Should you have any of the affected
part numbers detailed above in stock, we will also work with you to arrange a return or exchange.
3. Identifying Impacted Vehicle Owners
Finally, in order to conduct as thorough a campaign as possible, R.H. Sheppard Co., Inc. (Sheppard)
will contact all owners of an affected Sheppard™ steering gear. We need your help to complete this
process.
3
Using a Microsoft® Excel-formatted file, please compile a complete list of impacted customers, including
contact names, company or fleet name, as well as their complete addresses and phone numbers. A sample
form – detailing the required column headings – is shown below for your reference. This list is only for this
recall. It will enable our personnel to begin notifying vehicle owners immediately.
Your Company Name: Contact Person (name, email, and phone) At Your Company If Questions:
Sheppard
Part
Number
VIN
Company/Fleet
Name
Contact
Name
Street
Address
City State/Province Country
ZIP/
Postal
Code
Phone
Number
Email
Return the completed spreadsheet to R.H. Sheppard Co., Inc. within 14 calendar days following
receipt of this letter. The list may be sent as an email attachment to us at [email protected]
(this is our preferred method) or sent via U.S. Mail/Canadian Post to us at this address:
R.H. Sheppard Co., Inc.
Sheppard Steering Gear Recall 2022
Attention: Campaign Administrator
101 Philadelphia Street
Hanover, PA 17331-0877
Administering the Recall
Please Note: R.H. Sheppard is directing vehicle owners with an impacted Sheppard steering gear to request a
replacement directly from us. Owners will be instructed as to the steps to take in a separate communication.
How To Contact Us
For updates about this action – including technical questions and ordering information – please direct your
comments or questions to us via email at [email protected], or telephone the Sheppard Steering
Gear Recall Action Line toll-free, at 1-877-409-9869. Representatives are available to assist you Monday-
Friday, 8:00 a.m.-5:00 p.m. ET.
Once again, we regret any inconvenience this voluntary recall campaign may cause you or your customers. We
appreciate your understanding and cooperation in this matter.
Sincerely,
R.H. Sheppard Co., Inc.
Encl.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : R.H. Sheppard Co., Inc.
Submission Date : JUL 15, 2022
NHTSA Recall No. : 22E-047
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : R.H. Sheppard Co., Inc.
Address : 101 Philadelphia Street
P.O. Box 877 Hanover PA 17331-0877
Company phone : 717-637-3751
Population :
Number of potentially involved : 105,271
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Sheppard
Model : HD94E
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 2 : Sheppard
Model : M100P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Part 573 Safety Recall Report 22E-047 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 3 : Sheppard
Model : M110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 4 : Sheppard
Model : M80P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 5 : Sheppard
Model : M83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 6 : Sheppard
Model : M90P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 7 : Sheppard
Model : MD83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 8 : Sheppard
Model : SD110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 9 : Sheppard
Model : HD94P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 10 : Sheppard
Model : XD120P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Description of Defect :
Description of the Defect : Steering gear was assembled with fewer than the required number of
recirculating balls which can lead to a fracture in the steering gear worm-shaft
and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the
same side of the gear’s worm-shaft and concentrated loads may cause the
gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of
steering increases the likelihood of a crash.
Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred
during assembly. Subsequent rework processes and inspections did not detect
the missing recirculating balls.
Part 573 Safety Recall Report 22E-047 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.
Involved Components :
Component Name : Recirculating Ball
Component Description : Ball bearing used in recirculating ball steer gears.
Component Part Number : N/A
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab
inspection/disassembly indicates fracture of the worm-shaft and less than the required number of
recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in
place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received.
engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard
contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while
backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard
warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update
on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission
of a defect report 573
Part 573 Safety Recall Report 22E-047 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Purchasers will identify the unique serial number imprinted on the
recalled equipment. A web-based tool is available after August 1, 2022 to
vehicle manufactures and their service networks to classify the serial
number. Serial numbers will classified as either suspect and must be
replaced or as not-suspect and may remain in service.
How Remedy Component Differs
from Recalled Component :
The remedy component was assembled after the recall condition was
corrected in production when additional controls were put in place. The
remedy component has been verified to have the correct number of
recirculating balls. Each remedy component is identifiable by an
imprinted unique serial number.
Identify How/When Recall Condition
was Corrected in Production :
On Feb 10, 2022 the recirculating ball insertion process control was
enhanced. Additional process controls and inspectors were added to the
process to verify that the correct number of recirculating balls in each
steering gear.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022
Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England Devon 00
Country : GB
Company Phone : 1404 892082
Name : Daimler Trucks North America
Address : 4555 N. Channel Ave.
Portland OR 97217
Country : US
Company Phone : 503-745-5508
Part 573 Safety Recall Report 22E-047 Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Kenworth Truck Co.
Address : 10630 NE 38th Place
Kirkland WA
Country : US
Company Phone : 425-828-5201
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England 00
Country : GB
Company Phone : 1404 892082
Name : Crane Carrier Co
Address : 1951 Reiser Avenue S.E.
New Philadelphia OH 44663
Country : US
Company Phone : NR
Name : TICO Mfg/Terminal Services
Address : PO Box 1434
Savannah GA 31402
Country : US
Company Phone : 843-536-8139
Name : Oshkosh Truck Corp.
Address : 2307 Oregon St.
Oshkosh WI 54903
Country : US
Company Phone : NR
Name : Orange EV LLC
Address : 500 NW Business Park Lane
Riverside MO 64150
Country : US
Company Phone : NR
Name : New Flyer of America
Address : 711 Kernaghan Ave
Winnipeg Manitoba 00 R2C 2T4
Country : CA
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Link-Belt Construction Equip.
Address : 2651 Palumbo Dr
Lexington KY 40509
Country : US
Company Phone : (859) 264-6439
Name : Kovatch Mobile Equipment
Address : One Industrial Complex
Nesquehoning PA 18240
Country : US
Company Phone : (570) 669-5581
Name : Kodiak America
Address : PO Box 370
Paul ID 43347
Country : US
Company Phone : NR
Name : Kalmar Solutions
Address : 415 E. Dundee
Ottawa KS 66067
Country : US
Company Phone : (785) 248-0776
Name : JCB Manufacturing Inc.
Address : 2000 Bamford Blvd.
Pooler GA 31322
Country : US
Company Phone : (912) 447-2094
Name : Peterbilt Motors Inc
Address : 3200 Airport Road
Denton TX 31322
Country : US
Company Phone : 940-220-2760
Name : AM General LLC
Address : 105 N. Niles Avenue
South Bend IN 46617
Country : US
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Global Environmental Products
Address : 5405 Industrial Parkway
San Bernardino CA 92407
Country : US
Company Phone : NR
Name : Ferrara Fire Apparatus, Inc.
Address : 27855 James Chapel Road North
Holden LA 70744
Country : US
Company Phone : 800-443-9006
Name : Emergency One, Inc
Address : 1601 SW 37th Ave
Ocala FL 34474
Country : US
Company Phone : NR
Name : Eldorado National Inc
Address : 9670 Galena St.
Riverside CA
Country : US
Company Phone : 951.727.9339
Name : Capacity of Texas
Address : 401 Capacity Drive
Longview TX 75604
Country : US
Company Phone : NR
Name : Autocar LLC
Address : 551 South Washington St.
Hagerstown IN 47346
Country : US
Company Phone : NR
Name : Navistar Inc
Address : 2701 Navistar Dr
Lisle IL 60532
Country : US
Company Phone : 331-332-1590
Part 573 Safety Recall Report 22E-047 Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Mil-Stak, Inc.
Address : 2201 Hwy. 30 w
Fruitland ID 83619
Country : US
Company Phone : 208-452-6045
Name : Meritor, Inc
Address : 2135 West Maple Rd
Troy MI 48084
Country : US
Company Phone : 920-424-5307
Name : Grove (Manitowoc) Worldwide
Address : Box 21
Shady Grove PA 17256-0021
Country : US
Company Phone : 717-593-5116
Name : Volvo Trucks North America, Inc
Address : 7900 National Service Road
Greensboro NC 27409-9416
Country : US
Company Phone : 301-573-5972
Name : B&J Tech
Address : 45 Hwy 23
Suwanee GA 30024
Country : US
Company Phone : 770-904-0013
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : R.H. SHEPPARD CO., INC.
Submission Date : MAY 28, 2022
NHTSA Recall No. : 22E-047
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : R.H. SHEPPARD CO., INC.
Address : 101 Philadelphia Street
P.O. Box 877 Hanover PA 17331-0877
Company phone : 717-637-3751
Population :
Number of potentially involved : 105,271
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Sheppard
Model : HD94E
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 2 : Sheppard
Model : M100P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Part 573 Safety Recall Report 22E-047 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 3 : Sheppard
Model : M110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 4 : Sheppard
Model : HD94P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 5 : Sheppard
Model : XD120P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 6 : Sheppard
Model : MD83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 7 : Sheppard
Model : SD110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 8 : Sheppard
Model : M83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 9 : Sheppard
Model : M90P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 10 : Sheppard
Model : M80P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Description of Defect :
Description of the Defect : Steering gear was assembled with fewer than the required number of
recirculating balls which can lead to a fracture in the steering gear worm-shaft
and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the
same side of the gear’s worm-shaft and concentrated loads may cause the
gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of
steering increases the likelihood of a crash.
Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred
during assembly. Subsequent rework processes and inspections did not detect
the missing recirculating balls.
Part 573 Safety Recall Report 22E-047 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.
Involved Components :
Component Name : NR
Component Description : NR
Component Part Number : NR
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab
inspection/disassembly indicates fracture of the worm-shaft and less than the required number of
recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in
place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received.
engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard
contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while
backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard
warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update
on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission
of a defect report 573
Description of Remedy :
Description of Remedy Program : A remedy program is under development. The 573 will be amended once
an inspection and remedy plan has been developed.
Part 573 Safety Recall Report 22E-047 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs
from Recalled Component :
NR
Identify How/When Recall Condition
was Corrected in Production :
On Feb 10, 2022 the recirculating ball insertion process control was
enhanced. Additional process controls and inspectors were added to the
process to verify that the correct number of recirculating balls in each
steering gear.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022
Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : Daimler Trucks North America
Address : 4555 N. Channel Ave.
Portland OR 97217
Country : US
Company Phone : 503-745-5508
Name : HME, Inc.
Address : 1950 Byron Center Ave.
Wyoming MI 49519
Country : US
Company Phone : 616.534.1463
Name : Kalmar Solutions
Address : 415 E. Dundee
Ottawa KS 66067
Country : US
Company Phone : (785) 248-0776
Name : Kodiak America
Address : PO Box 370
Paul ID 43347
Country : US
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Link-Belt Construction Equip.
Address : 2651 Palumbo Dr
Lexington KY 40509
Country : US
Company Phone : (859) 264-6439
Name : Orange EV LLC
Address : 500 NW Business Park Lane
Riverside MO 64150
Country : US
Company Phone : NR
Name : Pierce Manufacturing Inc.
Address : 2600 American Dr.
Appleton WI 54913-2017
Country : US
Company Phone : 920.225.0671
Name : TICO Mfg/Terminal Services
Address : PO Box 1434
Savannah GA 31402
Country : US
Company Phone : 843-536-8139
Name : Crane Carrier Co
Address : 1951 Reiser Avenue S.E.
New Philadelphia OH 44663
Country : US
Company Phone : NR
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England 00
Country : GB
Company Phone : 1404 892082
Name : Kenworth Truck Co.
Address : 10630 NE 38th Place
Kirkland WA
Country : US
Company Phone : 425-828-5201
Part 573 Safety Recall Report 22E-047 Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Autocar LLC
Address : 551 South Washington St.
Hagerstown IN 47346
Country : US
Company Phone : NR
Name : Capacity of Texas
Address : 401 Capacity Drive
Longview TX 75604
Country : US
Company Phone : NR
Name : JCB Manufacturing Inc.
Address : 2000 Bamford Blvd.
Pooler GA 31322
Country : US
Company Phone : NR
Name : Peterbilt Motors Inc
Address : 3200 Airport Road
Denton TX 31322
Country : US
Company Phone : 940-220-2760
Name : AM General LLC
Address : 105 N. Niles Avenue
South Bend IN 46617
Country : US
Company Phone : NR
Name : Kovatch Mobile Equipment
Address : One Industrial Complex
Nesquehoning PA 18240
Country : US
Company Phone : (570) 669-5581
Name : New Flyer of America
Address : 711 Kernaghan Ave
Winnipeg Manitoba 00 R2C 2T4
Country : CA
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Oshkosh Truck Corp.
Address : 2307 Oregon St.
Oshkosh WI 54903
Country : US
Company Phone : NR
Name : Eldorado National Inc
Address : 9670 Galena St.
Riverside CA
Country : US
Company Phone : NR
Name : Emergency One, Inc
Address : 1601 SW 37th Ave
Ocala FL 34474
Country : US
Company Phone : NR
Name : Ferrara Fire Apparatus, Inc.
Address : 27855 James Chapel Road North
Holden LA 70744
Country : US
Company Phone : NR
Name : Global Environmental Products
Address : 5405 Industrial Parkway
San Bernardino CA 92407
Country : US
Company Phone : NR
Name : Grove (Manitowoc) Worldwide
Address : Box 21
Shady Grove PA 17256-0021
Country : US
Company Phone : 717-593-5116
Name : Meritor, Inc
Address : 2135 West Maple Rd
Troy MI 48084
Country : US
Company Phone : 920-424-5307
Part 573 Safety Recall Report 22E-047 Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Mil-Stak, Inc.
Address : 2201 Hwy. 30 w
Fruitland ID 83619
Country : US
Company Phone : 208-452-6045
Name : Tenco,Inc
Address : 1318 Principale
St-Valerien de Milton 00 JOH 2B0
Country : CA
Company Phone : 450-388-1328
Name : Navistar Inc
Address : 2701 Navistar Dr
Lisle IL 60532
Country : US
Company Phone : 331-332-1590
Name : Volvo Trucks North America, Inc
Address : 7900 National Service Road
Greensboro NC 27409-9416
Country : US
Company Phone : 301-573-5972
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : R.H. Sheppard Co., Inc.
Submission Date : MAY 01, 2023
NHTSA Recall No. : 22E-047
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : R.H. Sheppard Co., Inc.
Address : 101 Philadelphia Street
P.O. Box 877 Hanover PA 17331-0877
Company phone : 717-637-3751
Population :
Number of potentially involved : 105,271
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Sheppard
Model : M90P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 2 : Sheppard
Model : MD83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 3 : Sheppard
Model : SD110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 4 : Sheppard
Model : HD94P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 5 : Sheppard
Model : XD120P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 6 : Sheppard
Model : HD94E
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 7 : Sheppard
Model : M100P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 8 : Sheppard
Model : M110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 9 : Sheppard
Model : M80P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 10 : Sheppard
Model : M83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Description of Defect :
Description of the Defect : Steering gear was assembled with fewer than the required number of
recirculating balls which can lead to a fracture in the steering gear worm-shaft
and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the
same side of the gear’s worm-shaft and concentrated loads may cause the
gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of
steering increases the likelihood of a crash.
Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred
during assembly. Subsequent rework processes and inspections did not detect
the missing recirculating balls.
Part 573 Safety Recall Report 22E-047 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.
Involved Components :
Component Name : Recirculating Ball
Component Description : Ball bearing used in recirculating ball steer gears.
Component Part Number : N/A
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab
inspection/disassembly indicates fracture of the worm-shaft and less than the required number of
recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in
place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received.
engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard
contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while
backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard
warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update
on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission
of a defect report 573
Part 573 Safety Recall Report 22E-047 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Purchasers will identify the unique serial number imprinted on the
recalled equipment. A web-based tool is available after August 1, 2022 to
vehicle manufactures and their service networks to classify the serial
number. Serial numbers will classified as either suspect and must be
replaced or as not-suspect and may remain in service. Vehicle
Manufactures will be handling completion reporting.
How Remedy Component Differs
from Recalled Component :
The remedy component was assembled after the recall condition was
corrected in production when additional controls were put in place. The
remedy component has been verified to have the correct number of
recirculating balls. Each remedy component is identifiable by an
imprinted unique serial number.
Identify How/When Recall Condition
was Corrected in Production :
On Feb 10, 2022 the recirculating ball insertion process control was
enhanced. Additional process controls and inspectors were added to the
process to verify that the correct number of recirculating balls in each
steering gear.
Recall Schedule :
Description of Recall Schedule : RH Sheppard only notifies vehicle manufacturers not end users. No
defective equipment was supplied to end users from RH Sheppard.
Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022
Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England Devon 00
Country : GB
Company Phone : 1404 892082
Name : Kenworth Truck Co.
Address : 10630 NE 38th Place
Kirkland WA
Country : US
Company Phone : 425-828-5201
Part 573 Safety Recall Report 22E-047 Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Crane Carrier Co
Address : 1951 Reiser Avenue S.E.
New Philadelphia OH 44663
Country : US
Company Phone : NR
Name : TICO Mfg/Terminal Services
Address : PO Box 1434
Savannah GA 31402
Country : US
Company Phone : 843-536-8139
Name : Oshkosh Truck Corp.
Address : 2307 Oregon St.
Oshkosh WI 54903
Country : US
Company Phone : NR
Name : Orange EV LLC
Address : 500 NW Business Park Lane
Riverside MO 64150
Country : US
Company Phone : NR
Name : New Flyer of America
Address : 711 Kernaghan Ave
Winnipeg Manitoba 00 R2C 2T4
Country : CA
Company Phone : NR
Name : Link-Belt Construction Equip.
Address : 2651 Palumbo Dr
Lexington KY 40509
Country : US
Company Phone : (859) 264-6439
Name : Kovatch Mobile Equipment
Address : One Industrial Complex
Nesquehoning PA 18240
Country : US
Company Phone : (570) 669-5581
Part 573 Safety Recall Report 22E-047 Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Kodiak America
Address : PO Box 370
Paul ID 43347
Country : US
Company Phone : NR
Name : Kalmar Solutions
Address : 415 E. Dundee
Ottawa KS 66067
Country : US
Company Phone : (785) 248-0776
Name : JCB Manufacturing Inc.
Address : 2000 Bamford Blvd.
Pooler GA 31322
Country : US
Company Phone : (912) 447-2094
Name : Peterbilt Motors Inc
Address : 3200 Airport Road
Denton TX 31322
Country : US
Company Phone : 940-220-2760
Name : AM General LLC
Address : 105 N. Niles Avenue
South Bend IN 46617
Country : US
Company Phone : NR
Name : Global Environmental Products
Address : 5405 Industrial Parkway
San Bernardino CA 92407
Country : US
Company Phone : NR
Name : Emergency One, Inc
Address : 1601 SW 37th Ave
Ocala FL 34474
Country : US
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Ferrara Fire Apparatus, Inc.
Address : 27855 James Chapel Road North
Holden LA 70744
Country : US
Company Phone : 800-443-9006
Name : Eldorado National Inc
Address : 9670 Galena St.
Riverside CA
Country : US
Company Phone : 951.727.9339
Name : Capacity of Texas
Address : 401 Capacity Drive
Longview TX 75604
Country : US
Company Phone : NR
Name : Autocar LLC
Address : 551 South Washington St.
Hagerstown IN 47346
Country : US
Company Phone : NR
Name : Navistar Inc
Address : 2701 Navistar Dr
Lisle IL 60532
Country : US
Company Phone : 331-332-1590
Name : Mil-Stak, Inc.
Address : 2201 Hwy. 30 w
Fruitland ID 83619
Country : US
Company Phone : 208-452-6045
Name : Meritor, Inc
Address : 2135 West Maple Rd
Troy MI 48084
Country : US
Company Phone : 920-424-5307
Part 573 Safety Recall Report 22E-047 Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Grove (Manitowoc) Worldwide
Address : Box 21
Shady Grove PA 17256-0021
Country : US
Company Phone : 717-593-5116
Name : Volvo Trucks North America, Inc
Address : 7900 National Service Road
Greensboro NC 27409-9416
Country : US
Company Phone : 301-573-5972
Name : B&J Tech
Address : 45 Hwy 23
Suwanee GA 30024
Country : US
Company Phone : 770-904-0013
Name : Daimler Trucks North America
Address : 4555 N. Channel Ave.
Portland OR 97217
Country : US
Company Phone : 503-745-5508
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England 00
Country : GB
Company Phone : 1404 892082
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : R.H. Sheppard Co., Inc.
Submission Date : JUL 13, 2022
NHTSA Recall No. : 22E-047
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : R.H. Sheppard Co., Inc.
Address : 101 Philadelphia Street
P.O. Box 877 Hanover PA 17331-0877
Company phone : 717-637-3751
Population :
Number of potentially involved : 105,271
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Sheppard
Model : HD94E
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 2 : Sheppard
Model : HD94P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 3 : Sheppard
Model : M100P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 4 : Sheppard
Model : M110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 5 : Sheppard
Model : XD120P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 6 : Sheppard
Model : M83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 7 : Sheppard
Model : M90P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 8 : Sheppard
Model : MD83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 9 : Sheppard
Model : SD110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 10 : Sheppard
Model : M80P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Description of Defect :
Description of the Defect : Steering gear was assembled with fewer than the required number of
recirculating balls which can lead to a fracture in the steering gear worm-shaft
and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the
same side of the gear’s worm-shaft and concentrated loads may cause the
gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of
steering increases the likelihood of a crash.
Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred
during assembly. Subsequent rework processes and inspections did not detect
the missing recirculating balls.
Part 573 Safety Recall Report 22E-047 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.
Involved Components :
Component Name : None
Component Description : Not Applicable
Component Part Number : Not Applicable
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab
inspection/disassembly indicates fracture of the worm-shaft and less than the required number of
recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in
place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received.
engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard
contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while
backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard
warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update
on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission
of a defect report 573
Part 573 Safety Recall Report 22E-047 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Purchasers will identify the unique serial number imprinted on the
recalled equipment. A web-based tool is available after August 1, 2022 to
vehicle manufactures and their service networks to classify the serial
number. Serial numbers will classified as either suspect and must be
replaced or as not-suspect and may remain in service.
How Remedy Component Differs
from Recalled Component :
The remedy component was assembled after the recall condition was
corrected in production when additional controls were put in place. The
remedy component has been verified to have the correct number of
recirculating balls. Each remedy component is identifiable by an
imprinted unique serial number.
Identify How/When Recall Condition
was Corrected in Production :
On Feb 10, 2022 the recirculating ball insertion process control was
enhanced. Additional process controls and inspectors were added to the
process to verify that the correct number of recirculating balls in each
steering gear.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022
Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : Daimler Trucks North America
Address : 4555 N. Channel Ave.
Portland OR 97217
Country : US
Company Phone : 503-745-5508
Name : JCB Manufacturing Inc.
Address : 2000 Bamford Blvd.
Pooler GA 31322
Country : US
Company Phone : (912) 447-2094
Part 573 Safety Recall Report 22E-047 Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Peterbilt Motors Inc
Address : 3200 Airport Road
Denton TX 31322
Country : US
Company Phone : 940-220-2760
Name : AM General LLC
Address : 105 N. Niles Avenue
South Bend IN 46617
Country : US
Company Phone : NR
Name : Kalmar Solutions
Address : 415 E. Dundee
Ottawa KS 66067
Country : US
Company Phone : (785) 248-0776
Name : Kodiak America
Address : PO Box 370
Paul ID 43347
Country : US
Company Phone : NR
Name : Kovatch Mobile Equipment
Address : One Industrial Complex
Nesquehoning PA 18240
Country : US
Company Phone : (570) 669-5581
Name : Link-Belt Construction Equip.
Address : 2651 Palumbo Dr
Lexington KY 40509
Country : US
Company Phone : (859) 264-6439
Name : New Flyer of America
Address : 711 Kernaghan Ave
Winnipeg Manitoba 00 R2C 2T4
Country : CA
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Orange EV LLC
Address : 500 NW Business Park Lane
Riverside MO 64150
Country : US
Company Phone : NR
Name : Oshkosh Truck Corp.
Address : 2307 Oregon St.
Oshkosh WI 54903
Country : US
Company Phone : NR
Name : TICO Mfg/Terminal Services
Address : PO Box 1434
Savannah GA 31402
Country : US
Company Phone : 843-536-8139
Name : Crane Carrier Co
Address : 1951 Reiser Avenue S.E.
New Philadelphia OH 44663
Country : US
Company Phone : NR
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England 00
Country : GB
Company Phone : 1404 892082
Name : Kenworth Truck Co.
Address : 10630 NE 38th Place
Kirkland WA
Country : US
Company Phone : 425-828-5201
Name : Autocar LLC
Address : 551 South Washington St.
Hagerstown IN 47346
Country : US
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Capacity of Texas
Address : 401 Capacity Drive
Longview TX 75604
Country : US
Company Phone : NR
Name : Eldorado National Inc
Address : 9670 Galena St.
Riverside CA
Country : US
Company Phone : 951.727.9339
Name : Emergency One, Inc
Address : 1601 SW 37th Ave
Ocala FL 34474
Country : US
Company Phone : NR
Name : Ferrara Fire Apparatus, Inc.
Address : 27855 James Chapel Road North
Holden LA 70744
Country : US
Company Phone : 800-443-9006
Name : Global Environmental Products
Address : 5405 Industrial Parkway
San Bernardino CA 92407
Country : US
Company Phone : NR
Name : Grove (Manitowoc) Worldwide
Address : Box 21
Shady Grove PA 17256-0021
Country : US
Company Phone : 717-593-5116
Name : Meritor, Inc
Address : 2135 West Maple Rd
Troy MI 48084
Country : US
Company Phone : 920-424-5307
Part 573 Safety Recall Report 22E-047 Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Mil-Stak, Inc.
Address : 2201 Hwy. 30 w
Fruitland ID 83619
Country : US
Company Phone : 208-452-6045
Name : Navistar Inc
Address : 2701 Navistar Dr
Lisle IL 60532
Country : US
Company Phone : 331-332-1590
Name : Volvo Trucks North America, Inc
Address : 7900 National Service Road
Greensboro NC 27409-9416
Country : US
Company Phone : 301-573-5972
Name : B&J Tech
Address : 45 Hwy 23
Suwanee GA 30024
Country : US
Company Phone : 770-904-0013
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : R.H. Sheppard Co., Inc.
Submission Date : MAR 10, 2023
NHTSA Recall No. : 22E-047
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : R.H. Sheppard Co., Inc.
Address : 101 Philadelphia Street
P.O. Box 877 Hanover PA 17331-0877
Company phone : 717-637-3751
Population :
Number of potentially involved : 105,271
Estimated percentage with defect : 1 %
Equipment Information :
Brand / Trade 1 : Sheppard
Model : HD94E
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 2 : Sheppard
Model : M100P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Part 573 Safety Recall Report 22E-047 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 3 : Sheppard
Model : M110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 4 : Sheppard
Model : M80P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 5 : Sheppard
Model : XD120P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 6 : Sheppard
Model : M90P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 01, 2022
Brand / Trade 7 : Sheppard
Model : MD83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 8 : Sheppard
Model : SD110P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Part 573 Safety Recall Report 22E-047 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Brand / Trade 9 : Sheppard
Model : HD94P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Brand / Trade 10 : Sheppard
Model : M83P
Part No. : various
Size : NR
Function : Steering
Descriptive Information : A small number of steering gears were assembled without the required number
of recirculating balls. The recall population was determined by identifying the
oldest production lot associated with a gear failure, and including all production
from that lot to the date in February 2022 when the improvements in the
assembly process were instituted.
Production Dates : JUN 01, 2021 – FEB 10, 2022
Description of Defect :
Description of the Defect : Steering gear was assembled with fewer than the required number of
recirculating balls which can lead to a fracture in the steering gear worm-shaft
and loss of vehicle steering.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls
may bind when loads are applied. In some cases the balls may align on the
same side of the gear’s worm-shaft and concentrated loads may cause the
gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of
steering increases the likelihood of a crash.
Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred
during assembly. Subsequent rework processes and inspections did not detect
the missing recirculating balls.
Part 573 Safety Recall Report 22E-047 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identification of Any Warning
that can Occur :
Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.
Involved Components :
Component Name : Recirculating Ball
Component Description : Ball bearing used in recirculating ball steer gears.
Component Part Number : N/A
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab
inspection/disassembly indicates fracture of the worm-shaft and less than the required number of
recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in
place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received.
engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard
contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while
backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard
warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update
on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission
of a defect report 573
Part 573 Safety Recall Report 22E-047 Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Purchasers will identify the unique serial number imprinted on the
recalled equipment. A web-based tool is available after August 1, 2022 to
vehicle manufactures and their service networks to classify the serial
number. Serial numbers will classified as either suspect and must be
replaced or as not-suspect and may remain in service. Vehicle
Manufactures will be handling completion reporting.
How Remedy Component Differs
from Recalled Component :
The remedy component was assembled after the recall condition was
corrected in production when additional controls were put in place. The
remedy component has been verified to have the correct number of
recirculating balls. Each remedy component is identifiable by an
imprinted unique serial number.
Identify How/When Recall Condition
was Corrected in Production :
On Feb 10, 2022 the recirculating ball insertion process control was
enhanced. Additional process controls and inspectors were added to the
process to verify that the correct number of recirculating balls in each
steering gear.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022
Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England Devon 00
Country : GB
Company Phone : 1404 892082
Name : SUPACAT LTD.
Address : THE AIRFIELD DUNKESWELL
England 00
Country : GB
Company Phone : 1404 892082
Part 573 Safety Recall Report 22E-047 Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Crane Carrier Co
Address : 1951 Reiser Avenue S.E.
New Philadelphia OH 44663
Country : US
Company Phone : NR
Name : TICO Mfg/Terminal Services
Address : PO Box 1434
Savannah GA 31402
Country : US
Company Phone : 843-536-8139
Name : Oshkosh Truck Corp.
Address : 2307 Oregon St.
Oshkosh WI 54903
Country : US
Company Phone : NR
Name : Orange EV LLC
Address : 500 NW Business Park Lane
Riverside MO 64150
Country : US
Company Phone : NR
Name : New Flyer of America
Address : 711 Kernaghan Ave
Winnipeg Manitoba 00 R2C 2T4
Country : CA
Company Phone : NR
Name : Link-Belt Construction Equip.
Address : 2651 Palumbo Dr
Lexington KY 40509
Country : US
Company Phone : (859) 264-6439
Name : Kovatch Mobile Equipment
Address : One Industrial Complex
Nesquehoning PA 18240
Country : US
Company Phone : (570) 669-5581
Part 573 Safety Recall Report 22E-047 Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Kodiak America
Address : PO Box 370
Paul ID 43347
Country : US
Company Phone : NR
Name : Kalmar Solutions
Address : 415 E. Dundee
Ottawa KS 66067
Country : US
Company Phone : (785) 248-0776
Name : JCB Manufacturing Inc.
Address : 2000 Bamford Blvd.
Pooler GA 31322
Country : US
Company Phone : (912) 447-2094
Name : Peterbilt Motors Inc
Address : 3200 Airport Road
Denton TX 31322
Country : US
Company Phone : 940-220-2760
Name : AM General LLC
Address : 105 N. Niles Avenue
South Bend IN 46617
Country : US
Company Phone : NR
Name : Global Environmental Products
Address : 5405 Industrial Parkway
San Bernardino CA 92407
Country : US
Company Phone : NR
Name : Emergency One, Inc
Address : 1601 SW 37th Ave
Ocala FL 34474
Country : US
Company Phone : NR
Part 573 Safety Recall Report 22E-047 Page 9
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Ferrara Fire Apparatus, Inc.
Address : 27855 James Chapel Road North
Holden LA 70744
Country : US
Company Phone : 800-443-9006
Name : Eldorado National Inc
Address : 9670 Galena St.
Riverside CA
Country : US
Company Phone : 951.727.9339
Name : Capacity of Texas
Address : 401 Capacity Drive
Longview TX 75604
Country : US
Company Phone : NR
Name : Autocar LLC
Address : 551 South Washington St.
Hagerstown IN 47346
Country : US
Company Phone : NR
Name : Navistar Inc
Address : 2701 Navistar Dr
Lisle IL 60532
Country : US
Company Phone : 331-332-1590
Name : Mil-Stak, Inc.
Address : 2201 Hwy. 30 w
Fruitland ID 83619
Country : US
Company Phone : 208-452-6045
Name : Meritor, Inc
Address : 2135 West Maple Rd
Troy MI 48084
Country : US
Company Phone : 920-424-5307
Part 573 Safety Recall Report 22E-047 Page 10
The information contained in this report was submitted pursuant to 49 CFR §573
Name : Grove (Manitowoc) Worldwide
Address : Box 21
Shady Grove PA 17256-0021
Country : US
Company Phone : 717-593-5116
Name : Volvo Trucks North America, Inc
Address : 7900 National Service Road
Greensboro NC 27409-9416
Country : US
Company Phone : 301-573-5972
Name : B&J Tech
Address : 45 Hwy 23
Suwanee GA 30024
Country : US
Company Phone : 770-904-0013
Name : Daimler Trucks North America
Address : 4555 N. Channel Ave.
Portland OR 97217
Country : US
Company Phone : 503-745-5508
Name : Kenworth Truck Co.
Address : 10630 NE 38th Place
Kirkland WA
Country : US
Company Phone : 425-828-5201
* NR – Not Reported

SEOCONTENT-END