June 9, 2022 NHTSA CAMPAIGN NUMBER: 22V409000
Inoperable vehicle lighting can reduce visibility and increase the risk of a crash.
NHTSA Campaign Number: 22V409
Manufacturer Ferrara Fire Apparatus, Inc.
Components EQUIPMENT
Potential Number of Units Affected 22
Summary
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain 2021-2023 Inferno and Igniter vehicles. An additional resistor was incorrectly installed on the printed circuit board, which can disrupt CAN network communication and cause vehicle lighting to fail.
Remedy
Dealers will replace the modules, free of charge. Owner notification letters are expected to be mailed July 18, 2022. Owners may contact Ferrara customer service at 1-800-443-9006.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Ferrara has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured March 29, 2022 to May 10, 2022, equipped with V-MUX Hercules HC Node 1.5:
Ferrara – 2022 Custom Inferno, Igniter
WHY IS A RECALL BEING CONDUCTED?
Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module, under both a private label to a single customer as well as to multiple OEMs for installation in emergency vehicles. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple Nodes are more likely to experience the condition.
If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. No warning will precede the failure.
Due to a bill of material error, a resistor was installed in error on the printed circuit board. The affected item is the V-MUX Hercules HC Node 1.5.
WHAT ARE WE DOING ABOUT THE PROBLEM?
Vehicles subject to this recall are to be inspected and repaired by a Ferrara certified Dealer. Ferrara will compensate the Dealer for installing the new Nodes which are provided free of charge if it has not already been replaced during normal maintenance. The estimated time for the repair varies by the truck model, the number of Nodes in the truck and the location of the Node. The average repair time per Node will be from 1 hour to 6 hours per Node depending on the afore mentioned variables.
WHAT SHOULD YOU DO?
If you receive this notification, please contact your Ferrara Dealer or Ferrara at 1-800-443-9006 to schedule an appointment to have the repairs performed.
INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO E-ONE
IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to:
Ferrara, 27855 James Chapel Road Holden LA 70744.
If you prefer to contact Ferrara directly, feel free to contact our Customer Service at 1-800-4439006. Please have your Truck VIN and Production # available.
WHAT IF YOU NO LONGER OWN THIS Ferrara – 2022 Custom Inferno, Igniter
If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to Ferrara 27855 James Chapel Road Holden LA 70744.
WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?
If you have any questions or concerns, please contact Ferrara Customer Service at 1-800-4439006. Please have your Truck VIN and production # available.
27855 James Chapel Road • P.O. Box 249 • Holden, Louisiana 70744
www.ferrarafire.com • [email protected]
Direct: 225‐567‐7100 • Toll Free: 800‐443‐9006 • Fax: 225‐567‐5260
Chronology :
Refer to NHTSA Recall 22E-037 below for Weldon’s chronology.
On April 29, 2022, Weldon was contacted by an OEM that described an issue with the CAN connection when installing the Node. Weldon was able to isolate the issue to the inclusion of the additional termination resistor on the circuit board. Weldon stopped the shipment of additional units. On May 2, 2022, Weldon reviewed the technical details affecting the Node to confirm the issue, considered whether the same issue impacts any similar products and decided to conduct a safety recall. On May 3, 2022, Weldon determined a recent shipment of a variation of the Node sold under a private label and to a single customer was also impacted. Weldon confirmed with the customer these units had never been installed in a vehicle and remained in the customer’s inventory. Weldon secured all of the affected products from the customer’s inventory and on May 4, 2022 reworked those units to remove the additional resistor.
On May 16, 2022, Ferrara Fire received communication from Weldon about recall 22E-037 for their V-mux Hercules HC Node 1.5. On May XX, 2022, it was agreed that Ferrara Fire should file a Part 573
May 16, 2022 – Escalated the issue to REV Group Management.
May XX, 2022 – REV’s senior leadership approved a voluntary recall for this issue.
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FERRARA | IGNITER | 2021-2023 |
| FERRARA | INFERNO | 2021-2023 |
6 Associated Documents
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-22V409-5921.PDF 214.586KB
Recall 573 Report- 06/21/2022
RCLRPT-22V409-7159.PDF 214.689KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V409-9947.PDF 239.311KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V409-2863.PDF 211.219KB
Issued Owner Notification Letter (Part 577)
RCONL-22V409-4361.pdf 267.676KB
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27855 James Chapel Road • P.O. Box 249 • Holden, Louisiana 70744 www.ferrarafire.com • [email protected] Direct: 225‐567‐7100 • Toll Free: 800‐443‐9006 • Fax: 225‐567‐5260 July 15, 2022 IMPORTANT SAFETY RECALL: 22V-409 V-MUX Hercules HC Node 1.5 This notice applies to your vehicle VIN: X UNIT: 1xxxxx This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Ferrara has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured March 29, 2022 to May 10, 2022, equipped with V-MUX Hercules HC Node 1.5: Ferrara – 2022 Custom Inferno, Igniter WHY IS A RECALL BEING CONDUCTED? Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module, under both a private label to a single customer as well as to multiple OEMs for installation in emergency vehicles. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple Nodes are more likely to experience the condition. If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. No warning will precede the failure. Due to a bill of material error, a resistor was installed in error on the printed circuit board. The affected item is the V-MUX Hercules HC Node 1.5. WHAT ARE WE DOING ABOUT THE PROBLEM? Vehicles subject to this recall are to be inspected and repaired by a Ferrara certified Dealer. Ferrara will compensate the Dealer for installing the new Nodes which are provided free of charge if it has not already been replaced during normal maintenance. The estimated time for the repair varies by the truck model, the number of Nodes in the truck and the location of the Node. The average repair time per Node will be from 1 hour to 6 hours per Node depending on the afore mentioned variables. WHAT SHOULD YOU DO? If you receive this notification, please contact your Ferrara Dealer or Ferrara at 1-800-443-9006 to schedule an appointment to have the repairs performed. INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO E-ONE
IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to: Ferrara, 27855 James Chapel Road Holden LA 70744. If you prefer to contact Ferrara directly, feel free to contact our Customer Service at 1-800-443- 9006. Please have your Truck VIN and Production # available. WHAT IF YOU NO LONGER OWN THIS Ferrara – 2022 Custom Inferno, Igniter If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to Ferrara 27855 James Chapel Road Holden LA 70744. WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS? If you have any questions or concerns, please contact Ferrara Customer Service at 1-800-443- 9006. Please have your Truck VIN and production # available. If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations If you have already paid to have your Ferrara – 2022 Custom Inferno, Igniter repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call Ferrara Customer Service at 1-800-443-9006 and instructions will be provided. Please have your Truck VIN and production # available. If after having attempted to take advantage of this recall you believe you have not been able to have your Ferrara – 2022 Custom Inferno, Igniter remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Ferrara Fire Apparatus
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-409 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ferrara Fire Apparatus, Inc. Submission Date : JUN 21, 2022 NHTSA Recall No. : 22V-409 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Ferrara Fire Apparatus, Inc. Address : 27855 James Chapel Road PO Box 249 Holden LA 70744 Company phone : 800-443-9006 Population : Number of potentially involved : 22 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Ferrara Inferno, Igniter Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : All units under this part number are part of the recall as they share the same build issue. Similar units with a different part number were built to specification and are not part of the recall population. There are approximately 72 units delivered under a private label to a single OEM customer and approximately 788 units delivered to other affected OEMs. The Production Dates : MAR 29, 2022 – MAY 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module, under both a private label to a single customer as well as to multiple OEMs for installation in emergency vehicles. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s Part 573 Safety Recall Report 22V-409 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Description of the Cause : Due to a bill of material error, a resistor was installed in error on the printed circuit board. Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : V-mux Hercules HC Node 1.5 Component Description : Multiplex Input / Output Node for Weldon V-mux compatible systems Component Part Number : 6060-1000-00 Supplier Identification : Component Manufacturer Name : Weldon Division of Akron Brass Address : 3656 Paragon Drive Columbus Ohio 43228 Country : United States Chronology : Refer to NHTSA Recall 22E-037 below for Weldon’s chronology. On April 29, 2022, Weldon was contacted by an OEM that described an issue with the CAN connection when installing the Node. Weldon was able to isolate the issue to the inclusion of the additional termination resistor on the circuit board. Weldon stopped the shipment of additional units. On May 2, 2022, Weldon reviewed the technical details affecting the Node to confirm the issue, considered whether the same issue impacts any similar products and decided to conduct a safety recall. On May 3, 2022, Weldon determined a recent shipment of a variation of the Node sold under a private label and to a single customer was also impacted. Weldon confirmed with the customer these units had never been installed in a vehicle and remained in the customer’s inventory. Weldon secured all of the affected products from the customer’s inventory and on May 4, 2022 reworked those units to remove the additional resistor. On May 16, 2022, Ferrara Fire received communication from Weldon about recall 22E-037 for their V-mux Hercules HC Node 1.5. On May XX, 2022, it was agreed that Ferrara Fire should file a Part 573 May 16, 2022 – Escalated the issue to REV Group Management. Part 573 Safety Recall Report 22V-409 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 May XX, 2022 – REV’s senior leadership approved a voluntary recall for this issue. Identify the Description of Remedy : Description of Remedy Program : Weldon will notify affected customers and ask them to return any affected product that remains in their inventory to Weldon to be reworked. Affected OEMs will notify vehicle purchasers and Weldon will provide replacement units and reimburse for labor costs. The affected product sold under the private label have already been remedied How Remedy Component Differs from Recalled Component : The remedy component will have the additional termination resistor removed from the circuit board. Identify How/When Recall Condition was Corrected in Production : Existing inventory at Weldon was isolated and shipments placed on hold on 4/29/2022, the same day the potential issue was first reported to Weldon. Any affected product in Weldon’s inventory will be reworked and a new part number issued. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : JUL 27, 2022 – JUL 29, 2022 Planned Owner Notification Date : AUG 01, 2022 – AUG 03, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-409 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ferrara Fire Apparatus, Inc. Submission Date : JUN 09, 2022 NHTSA Recall No. : 22V-409 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Ferrara Fire Apparatus, Inc. Address : 27855 James Chapel Road PO Box 249 Holden LA 70744 Company phone : 800-443-9006 Population : Number of potentially involved : 22 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Ferrara Inferno, Igniter Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : All units under this part number are part of the recall as they share the same build issue. Similar units with a different part number were built to specification and are not part of the recall population. There are approximately 72 units delivered under a private label to a single OEM customer and approximately 788 units delivered to other affected OEMs. The Production Dates : MAR 29, 2022 – MAY 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module, under both a private label to a single customer as well as to multiple OEMs for installation in emergency vehicles. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s Part 573 Safety Recall Report 22V-409 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Description of the Cause : Due to a bill of material error, a resistor was installed in error on the printed circuit board. Identification of Any Warning that can Occur : NONE Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Refer to NHTSA Recall 22E-037 below for Weldon’s chronology. On April 29, 2022, Weldon was contacted by an OEM that described an issue with the CAN connection when installing the Node. Weldon was able to isolate the issue to the inclusion of the additional termination resistor on the circuit board. Weldon stopped the shipment of additional units. On May 2, 2022, Weldon reviewed the technical details affecting the Node to confirm the issue, considered whether the same issue impacts any similar products and decided to conduct a safety recall. On May 3, 2022, Weldon determined a recent shipment of a variation of the Node sold under a private label and to a single customer was also impacted. Weldon confirmed with the customer these units had never been installed in a vehicle and remained in the customer’s inventory. Weldon secured all of the affected products from the customer’s inventory and on May 4, 2022 reworked those units to remove the additional resistor. On May 16, 2022, Ferrara Fire received communication from Weldon about recall 22E-037 for their V-mux Hercules HC Node 1.5. On May XX, 2022, it was agreed that Ferrara Fire should file a Part 573 May 16, 2022 – Escalated the issue to REV Group Management. Part 573 Safety Recall Report 22V-409 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 May XX, 2022 – REV’s senior leadership approved a voluntary recall for this issue. Identify the Description of Remedy : Description of Remedy Program : Weldon will notify affected customers and ask them to return any affected product that remains in their inventory to Weldon to be reworked. Affected OEMs will notify vehicle purchasers and Weldon will provide replacement units and reimburse for labor costs. The affected product sold under the private label have already been remedied How Remedy Component Differs from Recalled Component : The remedy component will have the additional termination resistor removed from the circuit board. Identify How/When Recall Condition was Corrected in Production : Existing inventory at Weldon was isolated and shipments placed on hold on 4/29/2022, the same day the potential issue was first reported to Weldon. Any affected product in Weldon’s inventory will be reworked and a new part number issued. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : JUN 27, 2022 – JUN 30, 2022 Planned Owner Notification Date : JUL 18, 2022 – JUL 21, 2022 * NR – Not Reported
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