Cracked LP Gas Quick Disconnect Fitting – 2022 Heartland Travel Trailers

Dealers will inspect and replace the quick disconnect fittings, free of charge. Owner notification letters were mailed June 29, 2022. Owners may contact Heartland customer service at 1-877-262-8032. Heartland’s number for this recall is 99.01.67.

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22v432 NHTSA HRV LP Gas Quick Disconnect WCC: 99.01.67 2022-225 TC Inspection and Replacement instruction .1 inspection/ .3 replace STEP 1: LOCATE THE QUICK DISCONNECT(S);  USUALLY THEY ARE LOCATED ON THE BOTTOM OF THE CHASSIS RAIL STEP 2: IDENTIFY THE COLOR OF RUBBER DUST CAP;  BLACK RUBBER DUST CAP(S) THAT HAS “ENERCO GROUP” ETCHED ON THE SLIDER – THIS IS A RECALLED QUICK DISCONNECT AND REMEDY IS REQUIRED  BLUE RUBBER DUST CAP(S) – NOT A RECALLED QUICK DISCONNECT  YELLOW RUBBER DUST CAP(S) – NOT A RECALLED QUICK DISCONNECT STEP 2A: REMOVE THE QUICK DISCONNECT(S);  ADJUST ONE WRENCH TO FIT THE HEX FLATS OF THE PIPE NIPPLE INSTALLED INTO THE END OF THE QD WHICH THEN CONNECTS TO A MANIFOLD OR BRACKET CONNECTED TO A LPG HOSE  ADJUST THE OTHER WRENCH TO FIT THE BODY OF THE QD, KEEP WRENCH CLOSE TO THE PIPE NIPPLE SIDE OF THE QD  KEEP STEADY PRESSURE ON THE PIPE NIPPLE WRENCH, DO NOT ALLOW IT TO ROTATE;  UNTHREAD THE QUICK DISCONNECT FROM THE PIPE NIPPLE  REMOVE ADJUSTABLE WRENCHES AND SET ASIDE FOR USE AGAIN  USE THE WIRE BRUSH TO CLEAN ANY REMAINING SEALANT OR DEBRIS FROM THE PIPE NIPPLE THREADS  CLEAN OFF WITH A RAG, ENSURING NOT TO GET ANY DEBRIS INSIDE OF THE PIPE NIPPLE STEP 2B: INSTALL THE QUICK DISCONNECT(S);  APPLY EITHER PIPE SEALANT OR YELLOW TEFLON TAPE TO THE PIPE NIPPLE THREADS  DO NOT APPLY PIPE SEALANT INSIDE OF THE QUICK DISCONNECT  ADJUST ONE WRENCH TO FIT THE HEX FLATS OF THE PIPE NIPPLE INSTALLED INTO THE END OF THE QD WHICH THEN CONNECTS TO A MANIFOLD OR BRACKET CONNECTED TO A LPG HOSE  KEEP STEADY PRESSURE ON THE PIPE NIPPLE WRENCH, DO NOT ALLOW IT TO ROTATE  HAND THREAD THE NEW QUICK DISCONNECT UNTIL TIGHT ONTO THE PIPE NIPPLE  ADJUST THE OTHER WRENCH TO FIT THE BODY OF THE QD, KEEP WRENCH CLOSE TO THE PIPE NIPPLE SIDE OF THE QD  TIGHTEN THE QUICK DISCONNECT: o IF USING YELLOW TEFLON TAPE: 2 FULL TURNS  ORIENT THE LEVER PARALLEL WITH THE GROUND o IF USING LP GAS THREAD SEALANT: 1 FULL TURN  ORIENT THE LEVER PARALLEL WITH THE GROUND STEP 3A: IF THE AUXILIARY HOSE HAS A RUBBER BLACK DUST CAP, THE QUICK DISCONNECT NEEDS TO BE REPLACED;  ADJUST ONE WRENCH TO FIT THE HEX FLATS OF THE BRASS BARB FITTING INSTALLED INTO THE END OF THE BLACK LP HOSE WHICH THEN CONNECTS TO THE QD  ADJUST THE OTHER WRENCH TO FIT THE BODY OF THE QD, KEEP WRENCH CLOSE TO THE BRASS BARB FITTING SIDE OF THE QD  KEEP STEADY PRESSURE ON THE BRASS BARB FITTING WRENCH, DO NOT ALLOW IT TO ROTATE;  UNTHREAD THE QUICK DISCONNECT FROM THE BRASS BARB FITTING  REMOVE ADJUSTABLE WRENCHES AND SET ASIDE FOR USE AGAIN  USE THE WIRE BRUSH TO CLEAN ANY REMAINING SEALANT OR DEBRIS FROM THE BRASS BARB FITTING THREADS  CLEAN OFF WITH A RAG, ENSURING NOT TO GET ANY DEBRIS INSIDE OF THE BRASS BARB FITTING STEP 4: Perform a bubble solution test with soapy water  Pressurize the entire system to 10 to 14in water column.  Spray changed LP quick disconnect with soapy water or leak detector bubble solution.  Monitor for bubbles. If bubbles found retighten or repeat step 2b and retest (Step 4)

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Heartland Big County, Big Horn, Big Horn Traveler, Elkridge, Cyclone, Fuel, Gravity, Landmark, Milestone, Road Warrior, Torque Fifth Wheels and North Trail, Sundance, Fuel, Trail Runner, Torque, Pioneer, Prowler, Lithium Travel Trailers manufactured between 2021 and 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. On certain 2022 Heartland Big County, Big Horn, Big Horn Traveler, Elkridge, Cyclone, Fuel, Gravity, Landmark, Milestone, Road Warrior, Torque Fifth Wheels and North Trail, Sundance, Fuel, Torque, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers the LP quick disconnect may have cracks in the brass that can lead to LP gas leaks. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and personal injury. Heartland will have an authorized dealer or repair center inspect the quick disconnect. If found faulty, the dealer will replace the LP quick connect and test for proper installation. This repair should take no more than 20 minutes to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Heartland’s general reimbursement plan At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:  VIN of your travel trailer  Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v432 Heartland WCC: 99.01.67 Date: What we will do

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» «Warranty_ID» Attn: Service Manager Dear Heartland RV Valued Dealer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain 2022 Heartland Big County, Big Horn, Big Horn Traveler, Elkridge, Cyclone, Fuel, Gravity, Landmark, Milestone, Road Warrior, Torque Fifth Wheels and North Trail, Sundance, Torque, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers manufactured between 2021 and 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. On certain 2022 Heartland Big County, Big Horn, Big Horn Traveler, Elkridge, Cyclone, Fuel, Gravity, Landmark, Milestone, Road Warrior, Torque Fifth Wheels and North Trail, Sundance, Torque, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers the LP quick disconnect may have cracks in the brass that can lead to LP gas leaks. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and personal injury. Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected], or by phone at 877-262-8032. Please have the VIN #’s of the affected travel trailers available when you call. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action. If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 877-262-8032. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800- 333-0510. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Transport Canada RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v432 Warranty Code: 99.01.67 Reason for this recall

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-432 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : JUN 17, 2022 NHTSA Recall No. : 22V-432 Manufacturer Recall No. : 99.01.67 Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 12,285 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Heartland Cyclone Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – JAN 26, 2022 VIN Range 1 : Begin : 5SFCG4538NE477821 End : 5SFCG4736NE503944 ✔ Not sequential Vehicle 2 : 2022-2022 Heartland Gravity Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 01, 2022 VIN Range 1 : Begin : 5SFCG412XNE484735 End : 5SFCG4126NE504270 ✔ Not sequential Part 573 Safety Recall Report 22V-432 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Heartland Sundance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 14, 2021 – APR 28, 2022 VIN Range 1 : Begin : 5SFSB2825NN479205 End : 5SFSB332XNE511532 ✔ Not sequential Vehicle 4 : 2022-2022 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 12, 2022 VIN Range 1 : Begin : 5SFBG3925NE477959 End : 5SFBG3622NE508010 ✔ Not sequential Vehicle 5 : 2022-2022 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 15, 2021 – APR 20, 2022 VIN Range 1 : Begin : 5SFBG3926NE479431 End : 5SFBG4827NE509897 ✔ Not sequential Vehicle 6 : 2022-2022 Heartland Big Horn Traveler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 14, 2022 VIN Range 1 : Begin : 5SFBG3625NE479280 End : 5SFBG4229NE507996 ✔ Not sequential Part 573 Safety Recall Report 22V-432 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2022-2022 Heartland Elkridge Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 30, 2021 – JAN 26, 2022 VIN Range 1 : Begin : 5SFRG4327NE481444 End : 5SFRG4229NE508063 ✔ Not sequential Vehicle 8 : 2022-2022 Heartland Fuel Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 01, 2022 VIN Range 1 : Begin : 5SFCG4423NE477816 End : 5SFCB2724NE509543 ✔ Not sequential Vehicle 9 : 2022-2022 Heartland North Trail Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : AUG 20, 2021 – MAR 23, 2022 VIN Range 1 : Begin : 5SFNB3823NE484289 End : 5SFNB3828NE505492 ✔ Not sequential Vehicle 10 : 2022-2022 Heartland Landmark Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 16, 2021 – FEB 11, 2022 VIN Range 1 : Begin : 5SFBG4325NE484652 End : 5SFBG442XNE502190 ✔ Not sequential Part 573 Safety Recall Report 22V-432 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2022-2022 Heartland Lithium Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : AUG 09, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 5SFCB2924NE485953 End : 5SFCB2924NE503254 ✔ Not sequential Vehicle 12 : 2022-2022 Heartland Milestone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 14, 2021 – APR 13, 2022 VIN Range 1 : Begin : 5SFMG4520NE479302 End : 5SFMG4126NE509764 ✔ Not sequential Vehicle 13 : 2022-2022 Heartland Torque Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 19, 2021 – MAR 29, 2022 VIN Range 1 : Begin : 5SFCB3121NE480341 End : 5SFCB3820NE511682 ✔ Not sequential Vehicle 14 : 2022-2022 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 18, 2022 VIN Range 1 : Begin : 5SFEB3029NE477990 End : 5SFEB3423NE510749 ✔ Not sequential Part 573 Safety Recall Report 22V-432 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2022 Heartland Pioneer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 12, 2022 VIN Range 1 : Begin : 5SFPB3720NE479027 End : 5SFPB3121NE507958 ✔ Not sequential Vehicle 16 : 2022-2022 Heartland Prowler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – APR 13, 2022 VIN Range 1 : Begin : 5SFPB3525NE478474 End : 5SFPB3825NE508990 ✔ Not sequential Vehicle 17 : 2022-2022 Heartland Road Warrior Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected Flex-Tech shipments Production Dates : JUL 12, 2021 – MAR 29, 2022 VIN Range 1 : Begin : 5SFCG4637NE479378 End : 5SFCG412XNE507916 ✔ Not sequential Description of Defect : Description of the Defect : Flex-Tech has informed us that the brass used in production may be porous causing small cracks in the LP Quick disconnect. Therefore the Quick disconnect/s in the LP gas system may be cracked. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A Crack in the LP disconnect can cause an LP leak. Excessive LP gas leak may lead to an explosion and fire, which may lead to property damage and Part 573 Safety Recall Report 22V-432 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 personal injury. Description of the Cause : Porous brass from the manufacturer can lead to cracks in the fitting when tightening during assembly. Identification of Any Warning that can Occur : The owner may notice the smell of LP gas near the quick disconnect mounted under the trailer. Involved Components : Component Name 1 : LP quick disconnect Component Description : LP quick disconnect female Component Part Number : 76290W Supplier Identification : Component Manufacturer Name : Enerco Group Inc. Address : 4560 West 160 St. Cleveland Ohio 44135 Country : United States Chronology : 4/6/22 was notified by Thor Corp of Forest Rivers findings of faulty disconnects. 4/7 to 4/20 FRC and Warranty claims investigation and analysis. 4/19 Received shipment and PO information from Flex Tech. 4/20/22 – found 5 warranty claims with zero personal injury and zero property damage. 4/20 received letter from Flex-Tech stating LP disconnect issue with Flex-Techs findings. 4/26 safety committee meeting voted for a voluntary recall. An investigation was called to determine the affected unit scope and range. On 5/31/22 received the final range from Jeff Bush regarding flex tech shipments to Heartland RV. on 6/10 submitted an amendment for Recall 22v294. Informed we need to submit a new recall. Part 573 Safety Recall Report 22V-432 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Heartland will have an authorized dealer or repair center inspect the quick disconnect. If found faulty, the dealer will replace the LP quick connect and perform a test to verify proper installation. This repair should take no more than 20 minutes to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Heartland’s general reimbursement plan How Remedy Component Differs from Recalled Component : 76290W Quick Disconnect replacement will have the same part number 76290W Identify How/When Recall Condition was Corrected in Production : On March 31, 2022, the supplier indicated that they had and were conducting immediate and complete internal retraining. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : JUL 17, 2022 – JUL 17, 2022 Planned Owner Notification Date : JUL 17, 2022 – JUL 17, 2022 * NR – Not Reported

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