Head Restraint Position Incorrect – 2021-2022 Utilimaster Walk-In Vans

Shyft Group will install spacers, free of charge. Owner notification letters were mailed on June 22, 2022. Owners may contact Shyft Group’s customer service at 1-800-237-7806. Shyft Group’s number for this recall is 22-02.

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The Shyft Group USA, Inc. June 22, 2022 IMPORTANT SAFETY RECALL – 22V-417 This notice applies to the vehicle identification number in the label below. [See accompanying VIN list] Dear Valued Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Shyft Group, Inc. has decided that certain 2021 and 2022 model year Utilimaster brand Walk-in Vans fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 202a, Head Restraints. Noncompliance: The head rest on the passenger side jump seat exceeds the maximum back set distance required by the standard. The increased distance would not be noticeable by the passenger and could increase the risk of injury during a crash. Corrective Action: Spacing brackets will be installed behind the jump seat head rest to reduce the back set distance. Labor Time: Installation of the spacing brackets may take up to ½ hour. The Shyft Group USA, Inc. What You Should Do: Call Utilimaster at 1-800-237-7806 or email your company name, shipping address and the VIN of the affected unit(s) to FVSWarranty@utilimaster.com to coordinate having our technician(s) complete the work. Leased Vehicles: The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications. Reimbursement: If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Utilimaster at 1-800-237-7806. Reply Card: Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Utilimaster at 1-800-237-7806. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your vehicle is of the utmost concern to us. Sincerely, Shelley O’Bryant Utilimaster Customer Service Supervisor – Warranty

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-417 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : JUN 21, 2022 NHTSA Recall No. : 22V-417 Manufacturer Recall No. : 22-02 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 5,551 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Utilimaster Walk-In Vans Vehicle Type : LIGHT VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The basis for the recall population is based on seat back part number installed as a passenger side jump seat in the affected vehicles. Production Dates : JAN 26, 2021 – JAN 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The head rest portion of the passenger side jump seat back may slightly exceed the 55 mm backset requirements in S4.2.3. FMVSS 202a. FMVSS 1 : 202 – Head restraints FMVSS 2 : NR Description of the Safety Risk : Pending petition Description of the Cause : Test facility incorrectly cited FMVSS 202a. Identification of Any Warning that can Occur : The occupant may be unaware of the non-compliance. Involved Components : Part 573 Safety Recall Report 22V-417 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Seat Back Component Description : Jump Seat Back Pad Component Part Number : 13673767 Supplier Identification : Component Manufacturer Name : Seats, Inc. Address : 1515 Industrial St Reedsburg Wisconsin 53959 Country : United States Chronology : On May 31, 2022, Shyft was notified of a potential non-compliance to the requirements of FMVSS 202a by Seats, Inc. On June 1, 2022, Seats supplied an excerpt from a test report that appeared to be inconsistent with the standard. Shyft reviewed FMVSS 202a and the discussions in the final rule relating to backset requirements. Additionally Shyft took steps to identify the affected vehicles and on June 6, 2022 determined that a noncompliance could exist in those vehicles. Description of Remedy : Description of Remedy Program : Vehicles subject to this non-compliance continue to be in their warranty period. Any pre-filing repairs would covered under normal warranty. How Remedy Component Differs from Recalled Component : The remedy component will have a visible spacer installed between the jump seat back and the bulkhead. Identify How/When Recall Condition was Corrected in Production : Currently, all affected product is on stop ship until the remedy can be applied. Recall Schedule : Description of Recall Schedule : Shyft nor its Utilimaster brand utilize dealers. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-417 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Shyft Group Submission Date : JUN 22, 2022 NHTSA Recall No. : 22V-417 Manufacturer Recall No. : 22-02 Manufacturer Information : Manufacturer Name : Shyft Group Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-543-6400 Population : Number of potentially involved : 5,551 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Utilimaster Walk-In Vans Vehicle Type : LIGHT VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The basis for the recall population is based on seat back part number installed as a passenger side jump seat in the affected vehicles. Production Dates : JAN 26, 2021 – JAN 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The head rest portion of the passenger side jump seat back may slightly exceed the 55 mm backset requirements in S4.2.3. FMVSS 202a. FMVSS 1 : 202 – Head restraints FMVSS 2 : NR Description of the Safety Risk : The increased back set distance may increase the risk of an injury during a crash. Description of the Cause : Test facility incorrectly cited FMVSS 202a. Identification of Any Warning that can Occur : The occupant may be unaware of the non-compliance. Involved Components : Part 573 Safety Recall Report 22V-417 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Seat Back Component Description : Jump Seat Back Pad Component Part Number : 13673767 Supplier Identification : Component Manufacturer Name : Seats, Inc. Address : 1515 Industrial St Reedsburg Wisconsin 53959 Country : United States Chronology : On May 31, 2022, Shyft was notified of a potential non-compliance to the requirements of FMVSS 202a by Seats, Inc. On June 1, 2022, Seats supplied an excerpt from a test report that appeared to be inconsistent with the standard. Shyft reviewed FMVSS 202a and the discussions in the final rule relating to backset requirements. Additionally Shyft took steps to identify the affected vehicles and on June 6, 2022 determined that a noncompliance could exist in those vehicles. Description of Remedy : Description of Remedy Program : Vehicles subject to this non-compliance continue to be in their warranty period. Any pre-filing repairs would covered under normal warranty. How Remedy Component Differs from Recalled Component : The remedy component will have a visible spacer installed between the jump seat back and the bulkhead. Identify How/When Recall Condition was Corrected in Production : Currently, all affected product is on stop ship until the remedy can be applied. Recall Schedule : Description of Recall Schedule : Shyft nor its Utilimaster brand utilize dealers. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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