Incorrect GAWR on Certification Label – 2022 Shadow Cruiser Travel Trailers

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22v521 & 2022-390 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.23 Section 1 – Capacity Section 3- Cargo capacities Section 2- Tire information Section 4 – Federal ID The V.I.N. tag is broken into four sections. You will need to replace all four sections. IMPORTANT: DO NOT APPLY NEW LABELS OVER THE EXISTING LABELS. 1. Locate sections 1, 2 and 4 on the driver’s side of your unit, typically just above the baggage door. Remove sections 1, 2 and 4 from your sidewall using a plastic scraping tool being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal if needed. 2. Locate sections 1, 2 and 4 in the new set you received in the mail, remove from backer and carefully place on side wall in the order you removed them. 3. Locate section 3 in the door jamb closest to the hinge of the entrance door. Remove section 3 from your door jamb using a plastic scraping tool, being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal. 4. Remove section 3 from the backer and place on the inside of the door jamb. 22v521 & 2022-390 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.23 Section 3 – Cargo capacities applied to the inside of the door jamb. 22v521 & 2022-390 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.23 Section 4 – Federal ID Section 1 – Capacity Section 2- Tire information 22v521 & 2022-390 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.03.23 Section 4 – Federal ID Section – 1 capacity Section 2 – Tire information

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that that certain 2022 Shadow Cruiser Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard. On the vehicles subject to this recall, the Federal Certification Label may contain incorrect Gross Axle Weight Rating (GAWR). We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. It has been decided that certain 2022 Cruiser Shadow Cruiser travel trailers subject to this recall campaign may have a Federal Certification label on these vehicles that do not have the correct Gross Axle Weight Rating (GAWR) listed on the label. If the GAWR is not listed properly, the operator would not know the trailer’s correct weight limit and may overload the vehicle, increasing the risk of a crash. Cruiser will have an authorized dealer or repair center replace the Federal Certification Label. This will be corrected at no expense to you, the owner. This recall should take 10-12 minutes to complete. We have enclosed the replacement label so that it can be replaced quickly. At your earliest convenience, please contact your local dealer to set up an appointment to have this corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:  VIN of your travel trailer  Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500 or [email protected]. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Cruiser by contacting the Cruiser Warranty/Service Department. If after contacting Cruiser Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, please inform Cruiser RV at 260-562-3500 or [email protected]. Thank you for your attention and cooperation in this matter. Sincerely, Cruiser RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v521 Date: What we will do

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» Attn: Service Manager <> Dear Heartland RV Valued Dealer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that a defect which relates to motor vehicle safety exists in certain Cruiser travel trailers manufactured in 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. It has been decided that certain 2022 Cruiser Shadow Cruiser travel trailers subject to this recall campaign may have a Federal Certification label on these vehicles that do not have the correct Gross Axle Weight Rating (GAWR) listed on the label. If the GAWR is not listed properly, the operator would not know the trailer’s correct weight limit and may overload the vehicle, increasing the risk of a crash Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected], or by phone at 260-562-3500. Please have the VIN #’s of the affected travel trailers available when you call. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action. If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800- 333-0510. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Transport Canada RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v521 TC Canada: 2022-390 Warranty Code: 99.03.23 Reason for this recall

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-521 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : JUL 21, 2022 NHTSA Recall No. : 22V-521 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 68 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The Federal certification label does not have the correct (GAWR) axle rating. Production Dates : AUG 19, 2021 – MAY 11, 2022 VIN Range 1 : Begin : 5RXDB2228NN482360 End : 5RXDB2224NN511837 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard FMVSS 1 : 567 – Certification FMVSS 2 : NR Description of the Safety Risk : The owner would not know the actual axle weight rating of the unit and it could be overloaded due to incorrect axle listing. This could lead to an increased risk of a crash. Description of the Cause : The information for the GAWR (axle rating) was entered incorrectly into the model table for this model unit. Identification of Any Warning that can Occur : N/A Part 573 Safety Recall Report 22V-521 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Federal Certification Label Component Description : Federal Certification Label with unit weights and capacities Component Part Number : na Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 7/13/202 – Engineering caught discrepancy with GAWR; 7/13/22 to 7/19/22 ran scope of the known issue to verify all known units: 7/20/2022 Safety committee voted. Description of Remedy : Description of Remedy Program : Cruiser RV will send out replacement certification labels. This will be corrected at no expense to the owner. This should take no more than 10 minutes to correct. All reimbursements will be covered by Cruiser’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The GAWR (axle ratings) will be corrected on the new certification labels, Showing 2800 lbs axles. Identify How/When Recall Condition was Corrected in Production : IT corrected the GAWR in the system so the VIN tags will print properly going forward. Part 573 Safety Recall Report 22V-521 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : The mailing will begin once approval is received Planned Dealer Notification Date : AUG 30, 2022 – AUG 30, 2022 Planned Owner Notification Date : AUG 30, 2022 – AUG 30, 2022 * NR – Not Reported

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