22KWE – Steering Gear Assembled Incorrectly – 2022-2023 Kenworth T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, & C500

July 28, 2022 NHTSA CAMPAIGN NUMBER: 22V547000

Steering Gear Assembled Incorrectly

A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V547

Manufacturer PACCAReBay logo Incorporated

Components STEERING

Potential Number of Units Affected 47,513

 

Summary

PACCAReBay logo Incorporated (PACCAReBay logo) is recalling certain 2022-2023 KenwortheBay logo T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500, and 2022-2023 PeterbilteBay logo 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, and 579 vehicles. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.

 

Remedy

Dealers will inspect the steering gear serial numbers, and replace the steering gears as necessary, free of charge. Owner notification letters were mailed September 26, 2022. Owners may contact KenwortheBay logo’s customer service at 1-425-828-5888 and PeterbilteBay logo’s customer service at 1-940-591-4220. PACCAReBay logo’s numbers for this recall are 22PBE and 22KWE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Safety Recall – Certain steering gears may have been assembled incorrectly, causing the gear to fracture. This can cause a loss of steering control, increasing the risk of a crash. Steering gear serial numbers must be inspected to determine suspect gears. This Phase 1 release is for inspection and data collection only due to supply chain issues. The bulletin has been updated to include Warranty Quick Claim explanations and updated procedures. This bulletin will be updated when parts and repair procedures are available.

 

Introduction

KenwortheBay logo Truck Company has determined that a defect, which relates to motor vehicle safety, exists in certain Model Year 2022-2023 T170, T270, T280, T370, T380, T440, T470, T480, T680, T680 NextGen, T800, T880, W900, W990, and CS00 chassis built from 06/01/2021 through 06/16/2022. The steering gear may have been incorrectly assembled, which could cause the steering gear to fracture, resulting in loss of steering control and increased risk of a collision.

Some steering gears were assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm shaft and loss of vehicle steering.

Steering gears with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.

Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.

 

Situation

26,678 (25,088 US and 1,590 CAN) Model Year 2022-2023 T170, T270, T280, T370, T380, T440, T470, T480, T680, T680 NextGen, T800, T880, W900, W990, and CS00 chassis built from 06/01/2021 through 06/16/2022 may contain suspect steering gears.

Refer to the attached chassis list to identify which vehicles require inspection to determine if they contain a suspect steering gear.

 


Chronology :

5-20 RH Sheppard communicated they were filing equipment recall due to steering gear shaft failures on two warranty returns. No root cause or remedy.

5-24 RHS sent list of suspect steering gear orders.

5-26 RHS provided instructions for reading serial numbers and range for suspect parts. Plants began inspecting and quarantining material. RHS testing if gears can be tested on trucks to determine good gears. RHS doing infant failure analysis.

5-27 RHS provided some suspect part numbers.

6-01 RHS sent list of serial numbers checked so far as being cleared. Plants re-sort and release parts. Plants had quarantined by the suspect year/month and could now release specific steering gear serial numbers.

6-03 Warranty search found 2 claims match known failures.

6-07 RHS sent larger list of serial numbers that currently makes up the suspect gear serial number population. Plants re-sort and release parts.

6-08 RHS identified root cause to be recirculating balls removed during re-work and new ball insertion process not completed.

6-09 RHS reduced the suspect population to 2,816 serial numbers. Plants re-sort and release parts.

6-16 RHS sent new suspect population with 2,877 serial numbers. Plants re-sort and release parts. Safety and Compliance asked for PACCAReBay logo part number, plant location and invoice date to be added to suspect population list.

6-23 RHS sent new suspect population list with added information that was requested.

7-01 Safety and Compliance requested information to aid in preparing this issue for the Safety Committee.

7-06 RHS provided requested information.

7-07 Safety Committee reviewed. Questions on how the suspect truck population was determined.

7-08 RHS provided field action proposal.

7-14 Discussed with NHTSA during regular scheduled quarterly meeting.

7-18 Safety Committee Minutes sent to Safety Committee for decision whether this issue is a safety related defect.

7-22 Safety Committee determines a safety related defect exists.

 


54 Affected Products

Vehicles

MAKEMODELYEAR
KENWORTHeBay logoC5002022-2023
KENWORTHeBay logoT1702022-2023
KENWORTHeBay logoT2702022-2023
KENWORTHeBay logoT2802022-2023
KENWORTHeBay logoT3702022-2023
KENWORTHeBay logoT3802022-2023
KENWORTHeBay logoT4402022-2023
KENWORTHeBay logoT4702022-2023
KENWORTHeBay logoT4802022-2023
KENWORTHeBay logoT6802022-2023
KENWORTHeBay logoT8002022-2023
KENWORTHeBay logoT8802022-2023
KENWORTHeBay logoW9002022-2023
KENWORTHeBay logoW9902022-2023
PETERBILTeBay logo3252022-2023
PETERBILTeBay logo3302022-2023
PETERBILTeBay logo3372022-2023
PETERBILTeBay logo3482022-2023
PETERBILTeBay logo3652022-2023
PETERBILTeBay logo3672022-2023
PETERBILTeBay logo3892022-2023
PETERBILTeBay logo5202022-2023
PETERBILTeBay logo5362022-2023
PETERBILTeBay logo5372022-2023
PETERBILTeBay logo5482022-2023
PETERBILTeBay logo5672022-2023
PETERBILTeBay logo5792022-2023

 


8 Associated Documents

Recall Acknowledgement

RCAK-22V547-2355.pdf 646.452KB

 


Recall 573 Report – July 28, 2022

RCLRPT-22V547-1774.PDF 215.03KB

 


PACCAReBay logo – Inspect Only Bulletin – August 2022

RCMN-22V547-7776.pdf 762.836KB

 


PACCAReBay logo – Interim Bulletin – August 2022

RCMN-22V547-8999.pdf 353.81KB

 


Safety Bulletin

RCSB-22V547-6902.pdf 208.52KB

 


Recall 573 Report – September 2022

RCLRPT-22V547-6972.PDF 243.413KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V547-3238.pdf 231.144KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V547-1576.pdf 184.651KB

 


Latest Recalls Documents

 


 

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  • 【Note】This appearance and finish of Steering Gear Box may be different from yours, but the fit and function remain the same. Please confirm your Vehicle Identification Number with our part number or interchange part number before ordering. If not sure, please send me some pictures of your original item & VIN number before ordering
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  • 【Note】This appearance and finish of Steering Gear Box may be different from yours, but the fit and function remain the same. Please double check the fitment and part number are the same as your vehicle
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  • 【Note】This appearance and finish of Steering Gear Box may be different from yours, but the fit and function remain the same. Please double check the fitment and part number are the same as your vehicle
  • 【Directly Replacement】Each unit features O-rings and lip seals to ensure leak-free, long-lasting performance. Hydraulic testing measures for proper flow, leakage and performance to ensure exact fit and function

 


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