Awning Fabric May Detach Causing Awning to Drop – 2022 Cruiser MPG, Hitch, Radiance, Stryker, 2022-2023 Embrace, Shadow Cruiser, & Twilight Travel Trailers

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AWNING INSPECTION AND WELD/SEAM REPAIR Recall Number: NHTSA 22v593 – TC 2022-438 Cruiser WCC: 99.03.24 Product: Awnings Date: July 15, 2022 Labor Rate: .20 hours inspection only .30 hours repair only 1.5 hours fabric replacement only Purpose The purpose of this document is to provide guidance, as well as visual aides, to dealers performing inspection on units that may have insufficient awning weld(s). The inspection point is at the awning fabric seam at the awning rail at the wall of the unit (Fig. 1). This only affects awnings manufactured January 17, 2022 – June 14, 2022. The date of manufacture can be located on the variant code label (Fig. 2) located on the awning. Safety This document provides general instructions. Many variables can change the circumstances of any procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing the operation. This document cannot begin to plot out procedures for every possibility, but will provide the general instructions for effectively installing, removing or servicing the system. In the event the skill level required is too advanced or the procedure too difficult, a certified technician should be consulted before performing the necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty, inflicting injury or even death. The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious personal injury, severe product and/or property damage if not performed safely and within the parameters set forth in this document. The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this document. Rev: 07.15.22 Page 1 CCD-0006496 1 Date 2 AWNING INSPECTION AND WELD/SEAM REPAIR Recall Number: NHTSA 22v593 – TC 2022-438 Cruiser WCC: 99.03.24 Product: Awnings Date: July 15, 2022 Labor Rate: .20 hours inspection only .30 hours repair only 1.5 hours fabric replacement only Resources Required • Stepladder of adequate height to view top of awning assembly Instructions 1. Position stepladder next to the unit to view the topside of the awning at the unit wall from either end (drive/idler side). 2. Inspect the weld near the awning rail (Fig. 3A). A. Fig. 3 shows no separation at the seam. It does not require repair or replacement. B. Fig. 3 shows separation at the seam (Fig. 4A). I. If the separation is less than 6 inches, repair can be accomplished using the procedure described in TI-434. II. If the separation is over 6 inches it will require awning fabric replacement using the procedure described in TI-166. Fig. 3 Fig. 4 A A Awning rail location Light strip location All inspections and repairs must be documented with the following information: • Full unit information, including 17-digit VIN, Make/Model/Floorplan and Date of Manufacture • Clear photo of the awning tag • Photos documenting any weld separation concerns As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the MyLCI app. Rev: 07.15.22 Page 2 CCD-0006496

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that a defect which relates to motor vehicle safety exists on certain 2022 to 2023 Cruiser Embrace, Hitch, MPG, Radiance, Shadow Cruiser, Stryker, and Twilight travel trailers manufactured in 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. Certain 2022 to 2023 Cruiser Embrace, Hitch, MPG, Radiance, Shadow Cruiser, Stryker, and Twilight Travel Trailers may have a Lippert awnings that could detach from the unit’s awning rail due to a faulty fabric weld. If the fabric weld fails, the awning could drop and extend beyond normal operation. This could lead to the increased risk of personal injury. Cruiser will have an authorized dealer or repair center inspect the awning for defects. If found faulty, the dealer will replace or repair the awning per the Lippert work instructions. This repair should take no more than 1.5 hours to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Cruiser’s general reimbursement plan At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: • VIN of your travel trailer • Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from CRV by contacting the CRV Warranty/Service Department. If after contacting Cruiser Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, please inform Heartland RV at 260-562-3500 or [email protected]. Thank you for your attention and cooperation in this matter. Sincerely, CRV Service Department cc: Transport Canada Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE NHTSA: 22v593 Cruiser WCC: 99.03.24 Date: What we will do

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» Attn: Service Manager «Warranty_ID» Dear Cruiser RV Valued Dealer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Cruiser RV (Cruiser) has decided that a defect which relates to motor vehicle safety exists in certain 2022 to 2023 Cruiser Embrace, Hitch, MPG, Radiance, Shadow Cruiser, Stryker, and Twilight Travel Trailers manufactured in 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. Certain 2022 to 2023 Cruiser Embrace, Hitch, MPG, Radiance, Shadow Cruiser, Stryker, and Twilight Travel Trailers may have a Lippert awnings that could detach from the unit’s awning rail due to a faulty fabric weld. If the fabric weld fails, the awning could drop and extend beyond normal operation. This could lead to the increased risk of personal injury. Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at [email protected], or by phone at 260-562-3500. Please have the VIN #’s of the affected travel trailers available when you call. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action. If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 260-562-3500. If after contacting Cruiser Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510. Thank you for your attention and cooperation in this matter. Sincerely, Cruiser RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Transport Canada RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v593 Warranty Code: 99.03.24 Reason for this recall

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-593 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Cruiser RV Submission Date : AUG 08, 2022 NHTSA Recall No. : 22V-593 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Cruiser RV Address : 7805 North State Road 9 PO Box 130 Howe IN 46746 Company phone : 866-277-5630 Population : Number of potentially involved : 726 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2022-2022 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 15, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 5RXHB2620N1503947 End : 5RXHB2623P1516338 ✔ Not sequential Vehicle 2 : 2022-2023 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments Production Dates : FEB 17, 2022 – APR 14, 2022 VIN Range 1 : Begin : 5RXNB2621N1503989 End : 5RXNB2626N1509206 ✔ Not sequential Part 573 Safety Recall Report 22V-593 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Cruiser Hitch Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 31, 2022 – APR 20, 2022 VIN Range 1 : Begin : 5RXRB2311N1502211 End : 5RXRB2314N1510223 ✔ Not sequential Vehicle 4 : 2022-2022 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 24, 2022 – MAY 17, 2022 VIN Range 1 : Begin : 5RXFB2622N1504721 End : 5RXFB2626N1513308 ✔ Not sequential Vehicle 5 : 2022-2023 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 18, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 5RXDB3228N1499835 End : 5RXDB2626P1516199 ✔ Not sequential Vehicle 6 : 2022-2023 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 28, 2022 – JUN 07, 2022 VIN Range 1 : Begin : 5RXPB2627N1500510 End : 5RXPB2829NM514811 ✔ Not sequential Part 573 Safety Recall Report 22V-593 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2022-2022 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 14, 2022 – APR 19, 2022 VIN Range 1 : Begin : 5RXGB2728N1502619 End : 5RXGB2724N1510426 ✔ Not sequential Description of Defect : Description of the Defect : LCI has informed us that certain awnings they produce could detach from the coach’s awning rail. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fabric separates from the awning rail on the coach, the awning could drop and extend beyond normal operation. This could lead to an increased risk of personal injury. Description of the Cause : The cause involves insufficient weld penetration in some areas when produced by Lippert Identification of Any Warning that can Occur : A visible warning would include seeing a partial weld separation at the ends of the awning roll along the coach. Involved Components : Component Name 1 : Lippert Awning Component Description : Lippert Awning 18′ or less in length Component Part Number : See Spreadsheet Supplier Identification : Part 573 Safety Recall Report 22V-593 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Lippert Address : PO Box 2888 Elkhart Indiana 46515 Country : United States Chronology : 7-18-22 Notified by Lippert that a recall was coming via email. 7-20-22 Received official documentation from certified mail detailing the scope. 7-25-22 asked Lippert for more information about PO number cross references. 8-2-22 Finalized investigation and scope. On 8-2-22 safety committee voted to follow recall. Description of Remedy : Description of Remedy Program : Cruiser will have an authorized dealer or repair center inspect the Lippert awning for tears in the fabric seam. If found faulty, a repair or replacement will be provided. This will be done at no cost to the owner. This will take no more than 1.5 hours to correct. All reimbursements will be covered by Cruisers’ general reimbursement plan. How Remedy Component Differs from Recalled Component : all remedy components will have been produced after 6-20-22. This is after the new manufacturing and quality procedures were put in place by Lippert. Identify How/When Recall Condition was Corrected in Production : Lippert corrected their manufacturing process on 6/16 by implementing and utilizing new processes. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : OCT 02, 2022 – OCT 02, 2022 Planned Owner Notification Date : OCT 02, 2022 – OCT 02, 2022 Part 573 Safety Recall Report 22V-593 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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