Awning Fabric May Detach Causing Awning to Drop – 2022-2023 Heartland Travel Trailers

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AWNING INSPECTION AND WELD/SEAM REPAIR Recall Number: NHTSA 22v591 – TC 2022-437 HEARTLAND WCC: 99.01.69 Product: Awnings Date: July 15, 2022 Labor Rate: .20 hours inspection only .30 hours repair only 1.5 hours fabric replacement only Purpose The purpose of this document is to provide guidance, as well as visual aides, to dealers performing inspection on units that may have insufficient awning weld(s). The inspection point is at the awning fabric seam at the awning rail at the wall of the unit (Fig. 1). This only affects awnings manufactured January 17, 2022 – June 14, 2022. The date of manufacture can be located on the variant code label (Fig. 2) located on the awning. Safety This document provides general instructions. Many variables can change the circumstances of any procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing the operation. This document cannot begin to plot out procedures for every possibility, but will provide the general instructions for effectively installing, removing or servicing the system. In the event the skill level required is too advanced or the procedure too difficult, a certified technician should be consulted before performing the necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty, inflicting injury or even death. The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious personal injury, severe product and/or property damage if not performed safely and within the parameters set forth in this document. The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/or property damage if not performed safely and within the parameters set forth in this document. Rev: 07.15.22 Page 1 CCD-0006496 1 Date 2 AWNING INSPECTION AND WELD/SEAM REPAIR Recall Number: NHTSA 22v591 – TC 2022-437 HEARTLAND WCC: 99.01.69 Product: Awnings Date: July 15, 2022 Labor Rate: .20 hours inspection only .30 hours repair only 1.5 hours fabric replacement only Resources Required • Stepladder of adequate height to view top of awning assembly Instructions 1. Position stepladder next to the unit to view the topside of the awning at the unit wall from either end (drive/idler side). 2. Inspect the weld near the awning rail (Fig. 3A). A. Fig. 3 shows no separation at the seam. It does not require repair or replacement. B. Fig. 3 shows separation at the seam (Fig. 4A). I. If the separation is less than 6 inches, repair can be accomplished using the procedure described in TI-434. II. If the separation is over 6 inches it will require awning fabric replacement using the procedure described in TI-166. Fig. 3 Fig. 4 A A Awning rail location Light strip location All inspections and repairs must be documented with the following information: • Full unit information, including 17-digit VIN, Make/Model/Floorplan and Date of Manufacture • Clear photo of the awning tag • Photos documenting any weld separation concerns As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the MyLCI app. Rev: 07.15.22 Page 2 CCD-0006496

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain 2022 to 2023 Heartland Big Horn Traveler, Cyclone, Elk Ridge, Fuel, Gravity, Milestone, Road Warrior, Torque Fifth Wheels and Mallard, North Trail, Sundance, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers manufactured in 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. Certain 2022 to 2023 Heartland Big Horn Traveler, Cyclone, Elk Ridge, Fuel, Gravity, Milestone, Road Warrior, Torque Fifth Wheels and Mallard, North Trail, Sundance, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers may have a Lippert awnings that could detach from the unit’s awning rail due to a faulty fabric weld. If the fabric weld fails, the awning could drop and extend beyond normal operation. This could lead to the increased risk of personal injury. Heartland will have an authorized dealer or repair center inspect the awning for defects. If found faulty, the dealer will replace or repair the awning per the Lippert work instructions. This repair should take no more than 1.5 hours to complete. This defect will be corrected at no expense to you, the owner. All Reimbursements will be covered by Heartland’s general reimbursement plan. At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: • VIN of your travel trailer • Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, please inform Heartland RV at 877-262-8032 or [email protected]. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v591 Heartland WCC: 99.01.69 Date: What we will do

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» «Warranty_ID» Attn: Service Manager Dear Heartland RV Valued Dealer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2022 to 2023 Heartland Big Horn Traveler, Cyclone, Elk Ridge, Fuel, Gravity, Milestone, Road Warrior, Torque Fifth Wheels and Mallard, North Trail, Sundance, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers manufactured in 2022. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. On certain 2022 to 2023 Heartland Big Horn Traveler, Cyclone, Elk Ridge, Fuel, Gravity, Milestone, Road Warrior, Torque Fifth Wheels and Mallard, North Trail, Sundance, Fuel, Trail Runner, Pioneer, Prowler, Lithium Travel Trailers may have a Lippert awnings that could detach from the unit’s awning rail due to a faulty fabric weld. If the fabric weld fails, the awning could drop and extend beyond normal operation. This could lead to the increased risk of personal injury.. Instructions for the repair and a list of the affected coaches with their VIN #’s can be found on the warranty portal. Please verify your stock for any of the affected coaches and if you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected], or by phone at 877-262-8032. Please have the VIN #’s of the affected travel trailers available when you call. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Note: It is a violation of federal law (CFR 49 Part 573.11&12) for a dealer to deliver a new vehicle that has been sold prior to completing this recall. Please be sure to address any vehicles in your inventory that are affected by this recall action. If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by phone at 877-262-8032. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Transport Canada RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v591 Warranty Code: 99.01.69 Reason for this recall

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-591 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : AUG 08, 2022 NHTSA Recall No. : 22V-591 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 5,446 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2022-2023 Heartland Big Horn Traveler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments Production Dates : JAN 18, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 5SFBG3621NE496528 End : 5SFBG362XPE516598 ✔ Not sequential Vehicle 2 : 2022-2022 Heartland Elk Ridge Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 20, 2022 – JUN 15, 2022 VIN Range 1 : Begin : 5SFRG3722NE498124 End : 5SFRG4320NE516065 ✔ Not sequential Part 573 Safety Recall Report 22V-591 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Heartland Cyclone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments Production Dates : MAR 07, 2022 – JUN 15, 2022 VIN Range 1 : Begin : 5SFCG4535NE501797 End : 5SFCG4533NE514208 ✔ Not sequential Vehicle 4 : 2022-2022 Heartland Fuel Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 24, 2022 – MAY 06, 2022 VIN Range 1 : Begin : 5SFCB2727NE500643 End : 5SFCB2726NE511908 ✔ Not sequential Vehicle 5 : 2022-2023 Heartland Gravity Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JUN 16, 2022 – JUN 16, 2022 VIN Range 1 : Begin : 5SFCG3823NE516831 End : 5SFCG3823PE516833 ✔ Not sequential Vehicle 6 : 2022-2023 Heartland Lithium Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 10, 2022 – JUN 08, 2022 VIN Range 1 : Begin : 5SFCB2923NE503195 End : 5SFCB2923NE515346 ✔ Not sequential Part 573 Safety Recall Report 22V-591 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 7 : 2022-2023 Heartland Road Warrior Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 07, 2022 – JUN 15, 2022 VIN Range 1 : Begin : 5SFCG4635NE501670 End : 5SFCG4633NE516829 ✔ Not sequential Vehicle 8 : 2022-2023 Heartland Mallard Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 20, 2022 – JUN 22, 2022 VIN Range 1 : Begin : 5SFNB3729NE499414 End : 5SFNB3726PE516009 ✔ Not sequential Vehicle 9 : 2022-2022 Heartland Milestone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : FEB 10, 2022 – JUN 03, 2022 VIN Range 1 : Begin : 5SFMG4321NE501259 End : 5SFMG4329NE514311 ✔ Not sequential Vehicle 10 : 2022-2022 Heartland North Trail Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 19, 2022 – JUN 20, 2022 VIN Range 1 : Begin : 5SFNB2825NE498558 End : 5SFNB3127PE516240 ✔ Not sequential Part 573 Safety Recall Report 22V-591 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 11 : 2022-2023 Heartland Pioneer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 19, 2022 – JUN 03, 2022 VIN Range 1 : Begin : 5SFPB2216NE498917 End : 5SFPB3423PE518491 ✔ Not sequential Vehicle 12 : 2022-2023 Heartland Prowler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 25, 2022 – JUN 20, 2022 VIN Range 1 : Begin : 5SFPB342XNE499712 End : 5SFPB3225PE516745 ✔ Not sequential Vehicle 13 : 2022-2023 Heartland Sundance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 27, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 5SFSB2625NE500489 End : 5SFSB3420PE515901 ✔ Not sequential Vehicle 14 : 2022-2023 Heartland Torque Vehicle Type : Body Style : Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : MAR 24, 2022 – JUN 16, 2022 VIN Range 1 : Begin : 5SFCG4422NE503340 End : 5SFCG4329PE513089 ✔ Not sequential Part 573 Safety Recall Report 22V-591 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 15 : 2022-2023 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : The population was determined by cross-referencing our Production PO numbers with affected LCI shipments. Production Dates : JAN 24, 2022 – JUN 21, 2022 VIN Range 1 : Begin : 5SFEB3425NE499558 End : 5SFEB2625PE516532 ✔ Not sequential Description of Defect : Description of the Defect : LCI (Lipper) has informed us that certain awnings they produce could detach from the coach’s awning rail. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the fabric separates from the awning rail on the coach, the awning could drop and extend beyond normal operation. This could lead to an increased risk of personal injury. Description of the Cause : The cause involves insufficient weld penetration in some areas when produced by Lippert Identification of Any Warning that can Occur : A visible warning would include seeing a partial weld separation at the ends of the awning roll along the coach. Involved Components : Component Name 1 : Lippert Awning Component Description : Lippert Awning 18′ or less in length Component Part Number : See Spreadsheet Supplier Identification : Component Manufacturer Name : Lippert Part 573 Safety Recall Report 22V-591 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Address : PO Box 2888 Elkhart Indiana 46515 Country : United States Chronology : 7-18-22 Notified by Lippert that a recall was coming via email. 7-20-22 Received official documentation from certified mail detailing the scope. 7-25-22 asked Lippert for more information about PO number cross references. 8-2-22 Finalized investigation and scope. On 8-2-22 safety committee voted to follow recall. Description of Remedy : Description of Remedy Program : Heartland will have an authorized dealer or repair center inspect the Lippert awning for tears in the fabric seam. If found faulty, a repair or replacement will be provided. This will be done at no cost to the owner. This will take no more than 1.5 hours to correct. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : All remedy components will have been produced after 6-20-22. This is after the new manufacturing and quality procedures were put in place by Lippert. Identify How/When Recall Condition was Corrected in Production : Lippert corrected their manufacturing process on 6/16 by implementing and utilizing new processes. Recall Schedule : Description of Recall Schedule : Heartland will begin notifying owners/dealers once letters are approved Planned Dealer Notification Date : OCT 02, 2022 – OCT 02, 2022 Planned Owner Notification Date : OCT 02, 2022 – OCT 02, 2022 * NR – Not Reported

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